The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 777 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service”

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Posted 3 years ago

“I love this company, and the ostrich feathers, order packed with loving care. Only negative is I’ve got to wait till have have an order over £30,”

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Posted 3 years ago

“Excellent service. The product was precisely what i required. The lady I dealt with was very helpful indeed. Thank you for your help.”

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Posted 3 years ago

“Really speedy dispatch and delivery. Carefully packaged. Would recommend with the caveat that the minimum order threshold wouldn’t always suit me as I only require small quantities.”

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Posted 3 years ago

“I have been purchasing, mainly feathers from the feather factory and can not sing their praise enough. The quality is top of the best. Delivery super fast, it's best not to blink lol. I wish I could order all the time, but distance and Brexit has made it difficult, but when ever I can, I will. 10/10”

The Feather Factory 5 star review on 27th April 2022

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Posted 3 years ago

“I received my 5 ply ostrich feather boa for my wedding and i was so amazed!!It is very thick and luxurious.Better than my expectations!!It arrived here in Greece seven days after!!!! Last but not least ,i would like to thank everyone from The feather Factory, that helped me by sending back information for any question that i have.!!!The e mails were so kind and personal that i felt very secure for my order.Thank you for everything!!!I will send you fotos of my wedding day in May!!!Kind regards Lena,Greece”

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Posted 3 years ago

“Fantastic customer service. Couldn't help enough. The feathers were amazing. You can't beat the quality of the feathers. Well worth the money. They looked amazing on the Dress and Jacket I made for my customers. They were delighted, thank you so much. Will always use the feather factory”

The Feather Factory 5 star review on 21st April 2022

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Posted 3 years ago

“Excellent service Margaret Lancashire hawk and owls”

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Posted 3 years ago

“Website easy to you . Confidence in order being fulfilled . Delivered well BUT ordered Gold and they were more brownie yellow rather than gold but hopefully my milliner will disagree ( as my daughter did )”

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Posted 3 years ago

“Really speedy delivery and excellent quality feathers - thank you”

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Posted 3 years ago

“Amazing feathers - beautifully packed so they arrived in perfect condition.”

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Posted 3 years ago

“Amazing service and quality boas. I ordered the 5-ply dancewear one and it's really fluffy, thick and a gorgeous colour. Would definitely recommend”

The Feather Factory 5 star review on 7th March 2022

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Posted 3 years ago

“Excellent service would highly recommend”

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Posted 3 years ago

“Great service and fab feather boa really good quality”

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Posted 3 years ago

“Brilliant customer service messaged replied to quick quick delivery would def order from here again”

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Posted 3 years ago

“Beautiful peacock feathers! Look fabulous in my vase to match peacock curtains. Super fast delivery and delicately packaged.”

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Posted 3 years ago

“The feathers are in perfect condition and exactly as described. I’d been struggling to find any until I found this website. They came so quickly!”

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Posted 3 years ago

“The product we received was beautiful and good condition. I needed help and the email response from customer service was exceptional. They went above and beyond to help. Great service.”

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Posted 3 years ago

“Lovely quality . Arrived beautifully packed.”

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Posted 3 years ago

“Ordered a feather topper for the Christmas tree. Thoughtfully packaged, undamaged, quick delivery, beautiful well made item. Very pleased. Would recommend.”

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Posted 3 years ago

The Feather Factory is rated 4.9 based on 777 reviews