We booked a cruise/tour to S America- from the beginning to the end was fraught with miss- information, lack of information and communication leading to too many hours being wasted trying to find out what was happening - on leaving the ship in Buenos Aires we had to get another company to clarify what was to happen next ! What should have been a holiday of a lifetime was ruined by Cruise Specialists frustrating inadequate degree of planning. On our return their response to our complaints was again very frustrating - they have basically said that the tour was run by another subsidiary of theirs - both of which come under the umbrella of Thomas Cook who have the reputation of ignoring you and of course we have now given up.! I would never recommend Cruise Specialist to anyone and I am very surprised that they have put forward my name to give a review knowing how unhappy I am with them- possible lack of communication again ? !!