Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,365 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 12th August 2025

1532

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The product was excellent once it arrived! I have no issues with Temptation as a seller, however I think your delivery company let you down, and it may put me off buying through you again. I have made a complaint to the delivery company (UK mail) but they have not responded or apologised and I think you need to know this. I had placed my order after 4pm on Monday 7th Dec and requested next day delivery. I understood that this meant it would arrive on Wednesday. This was ideal as the product as a gift that I needed by Thursday. I received a text on the Wednesday to say the product was being delivered that day. I was out but had attempted to contact the seller to leave parcel in a safe place. I got home that day and no parcel was to be seen! The next day I checked the online tracker which told me the parcel had infact been delivered and I had signed for it myself. I contacted UK Mail, they very promptly sent the delivery driver back to us and to explain what he had done with the parcel. He told us he had left it with our neighbour (a house on the same property as we live on a farm) who had signed for it and taken it inside. We asked if it was a man or woman who had taken it. He said 'It was a woman I think'. SO problem one; the tracking system claimed I had signed for it myself (my name). My neighbour would not have signed for it in my name so the record was false. Secondly our neighbour was not in that day. AS I had already text her to check, nor was her husband. So the driver had lied. Still no parcel to be seen. So I contacted UK Mail again who said they would contact the depot and look into it. That was on Thursday 10th Dec. To this day I have not heard from them. They have not attempted to contact me. My neighbours found the parcel had blown into their garden on Saturday 12th Dec and we managed to collect it from them on Sunday. Therefore it is evident the driver had simply left it on their property, not in safe place, in the middle of the storm winds. Then when he returned he lied to us about what he had actually done with the parcel. The item was a wedding gift and I was not able to take this to the event itself which was disappointing. I do not in any way blame Temptation for this. However I think you should know this is happening as it would make me reluctant to use the service again.”

Helpful Report

Posted 9 years ago

Dear Natasha, Thank you for your feedback, and we're really sorry that your overall experience of shopping with us hasn't been an enjoyable one. We take comments like this very seriously as we understand how important it is that parcels we send out arrive quickly and reliably at their destinations, and we depend on our delivery partners to maintain the same levels of customer service and care that we do. And so we really appreciate you taking the time to let us know of the problems that you have had. Your comments have been passed on and will be taken into account as we assess the partners that we work with and strive provide the best service we can. Kind regards, and apologies again, David - TemptationGifts.com

Posted 9 years ago

“Items took over 7 days to arrive.”

Helpful Report

Posted 9 years ago

Dear Laura, We are very sorry that you have been disappointed in the time that it has taken for your order to arrive with you. We normally expect standard delivery to take up to 5 working days, but at Christmas-time it can sometimes take a little longer. From our records it looks as though we dispatched your order the day after you placed it, and so unfortunately it seems your parcel was held up in Royal Mail's system. We try to work closely with our delivery partners to ensure that customers receive their orders as quickly as possible, so our apologies again that you have been left disappointed. Kind regards, David - TemptationGifts.com

Posted 9 years ago

“Have never received my order Help!! Comly Watters. Saw that my address had United Kingdom instead of United States.”

Helpful Report

Posted 9 years ago

Dear Comly, Thanks for getting in touch. I can see that the delivery address that you have entered does say United Kingdom, which means that you have also been charged UK delivery prices. Don't worry - our customer service team are looking into this and will be contacting you shortly to help, and to see how we can get your parcel to you. Kind regards, David - TemptationGifts.com

Posted 9 years ago

“Interesting products. You can get elsewhere but nice and easy to have in one place. I bought wooden hearts with messages on and a wooden 'teacher plaque' which were lovely but way smaller than i expected. Some really lovely bits and pieces so i would use again. One thing tho - the packaging is a bit excessive. Those foam nugget things are a nuisance to clear up and get rid of.”

Helpful Report

Posted 9 years ago

“Good service but there was a missing item. This was rectified. But due to the busy Christmas post it was sent the next day first class but took another 3 working days meaning I then didn't have the item for a birthday.”

Helpful Report

Posted 9 years ago

“Not sure about my recent order I had intended it to be sent to my grand daughters in the UK. However when checking to see why they had received it I think it is being sent to my US address, If I ever receive it It will not get back to London in time for Christmas, As of now no one has received it!”

Helpful Report

Posted 9 years ago

“OK AND WOULD USE AGAIN, JUST TWO LITTLE NIGGLES - I THOUGHT I WAS BUYING ON A BLACK FRIDAY DEAL BUT CHECKING THE ITEMS I PURCHASED SOME 10 DAYS LATER THE PRICES ARE STILL THE SAME SO THE BLACK FRIDAY SO CALLED DEAL DIDN'T SEEM A DEAL AT ALL, PLUS WHEN I WENT TO CHECK OUT THE FREE DELIVERY THEY ADVERTISED DIDN'T APPLY AT CHECKOUT ALTHOUGH I HAD SPENT THE RECOMMENDED AMOUNT - ON SENDING A EMAIL THEY SAID THAT BECAUSE OF THE ITEM I ORDERED CONTAINED ITEMS THAT COULDN'T BE SENT VIA ROYAL MAIL I TAKE IT THAT THIS MEANT THE PERFUME AS THE OTHER ITEMS WERE HAND SOAP, BODY LOTION AND LIP BALM, - THIS REALLY WASN'T MADE CLEAR WHEN ORDERING - THE ITEMS ARRIVED QUICKLY THOUGH AND WERE WELL PACKAGED - BUT I WILL BE A LOT MORE CAREFUL IN FUTURE WITH SO CALLED DEALS - FELT REALLY MIFFED AND HAD BY THAT ONE”

Helpful Report

Posted 9 years ago

Dear Kaye, Thank you for your feedback, and we apologise if anything was unclear while shopping with us. We strive to offer the best prices we can all year-round, so although we had some of our best deals available during Black Friday weekend, not all our offers were limited to that weekend only. But we hope this means that you are able to find some great discounts and deals on our website throughout the entire year. And yes, unfortunately we are not able to send items containing alcohol (e.g. perfume) via our standard and premium delivery services due to restrictions put in place by Royal Mail. This is noted in the descriptions of all affected items, and also within the checkout process. However, I have passed on your comments to our content team so that we can ensure that this information is presented as clearly as it can be. If you have any further queries or concerns, please don't hesitate to contact our customer service team. Kindest regards, David - TemptationGifts.com

Posted 9 years ago

Temptation Gifts is rated 4.9 based on 33,365 reviews