Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,943 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 14th June 2025

Annette

Chloe

Ka Y

Temptation Gifts 5 star review on 29th May 2025

Kate

1522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Service was easy and good but sadly the Dunoon mug has a defect in the glazing and is leaking”

Helpful Report

Posted 8 years ago

Hello Karen, Thank you for your feedback, we are sorry to hear that the mug has developed a crack,we have replied to your email to our customer service email address and have sent a replacement mug to you. Kind regards, Rebecca, Customer Service

Posted 8 years ago

“First time user, gifts arrived on time customer service was polite and apologetic wrapped up one of the items without inserting batteries”

Helpful Report

Posted 8 years ago

Hello Lynda, Thank you for your feedback, my apologies once again that the batteries were not in the firefly jar, however we never insert batteries in items when we send them through the post. I do hope that the recipient was pleased with the gift, and we see you on the site again soon, Kind regards Rebecca Wilson, Customer Service

Posted 8 years ago

“NOS LLEGÓ INCOMPLETO NUESTRO PEDIDO !!! LO QUE LAMENTAMOS MUCHO, PUES PAGAMOS EL TOTAL DE LOS PRODUCTOS !!!! POR FAVOR ENVÍEN LA LIBRETA QUE FALTÓ !!! Los productos son de muy buena calidad y están hermosos. Desafortunadamente muy caros para nosotros que vivimos en México.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your feedback, we are so sorry that one item is missing from your order. We have responded to your email sent to our customer service earlier today and look forward to hearing from you to resolve this for you as soon as possible, our apologies for any inconvenience caused. With regards to the shipping cost, we appreciate that shipping from the UK to Mexico does cost a lot, however this is partly due to the the size of your order when packed . Please do let us know if we can be of any further help,Kind regards Rebecca Wilson, Customer Service

Posted 8 years ago

“I ordered a white wine umbrella, all good except threading on velcro had come out. Not ideal looking slightly cheap. Had to keep it as it was for Mother's Day.”

Helpful Report

Posted 8 years ago

Hello Molly, thank you for your feedback, we are so sorry to hear that the umbrella threading has come out. Please contact our customer service on 01494 790424 or by email customerservice@temptationgifts.com, we can then look into replacing the umbrella for you. Kind regards Rebecca Wilson, Customer Service.

Posted 8 years ago

“Quite expensive compared to other sites but I couldn't find what I wanted elsewhere.”

Helpful Report

Posted 8 years ago

“By the goods turning up the day before gifts were needed! Thought it might ave been quicker”

Helpful Report

Posted 8 years ago

Hello Val, Thank you for your feedback. I can see that your order placed on Friday 10th was dispatched on Monday 13th , and arrived with you on 15th, 2 days later. As you chose our standard delivery, parcels are expected to arrive in 2-5 working days , we do offer a premium 1st class delivery and also a courier service too. Kind regards Rebecca, Customer Service.

Posted 8 years ago

“By replacing the item that was delivered smashed”

Helpful Report

Posted 8 years ago

Hello Sallyann, Thank you for your review, we trust your replacement candle has arrived safely. Please let us know if we could be any further help. Kind regards Hannah Cornish, Temptation Gifts Customer Service

Posted 8 years ago

“Have tried twice to send an email to your email address,but failed both times.after washing both mugs found that the hooters mug had a scratch and a small piece of the transfer pattern missing. I know it was the last one you had but not happy.”

Helpful Report

Posted 8 years ago

Hello Margaret, i am sorry to hear that the hooters mug is imperfect. After checking our emails, i'm afraid that we haven't received an email from you, please can i respectfully ask you to just check the email address that you have for us is customerservice@temptationgifts.com Please email a photo of the flawed mug to us, we will then of course look into this further and resolve this for you.Kind regards, Rebecca Wilson, Temptation Gifts

Posted 8 years ago

“customer service is good but whoever or whatever department is in charge of packing is just awful. there is always a cut or a slash or a hole in my boxes and the tape barely holds the boxes closed. needs more tape!!!”

Helpful Report

Posted 8 years ago

“Not happy with quality of yankee candle tealights do not burn well”

Helpful Report

Posted 8 years ago

Hello, please email us at customerservice@temptationgifts.com with your order number, we can then of course look into this further.Kind regards Rebecca Customer Service @TemptationGifts

Posted 8 years ago

“Made ordering very difficult when they requested proof of address for my credit card. Never heard of this and have ordered hundreds of times online”

Helpful Report

Posted 8 years ago

Hello Alan, Thank you for your feedback, we are sorry to hear that you feel that our order process is difficult , this is certainly not our intention. All our on-line card transactions are directed through Sagepay ,an industry-leading Payment Service Provider that follows strict data security guidelines . They initially process the payment and then as part of their online payment security measures they will notify us if they feel further information is required . These additional checks are to protect us, but equally importantly to protect our customers too from any potential unusual activity on the card or unauthorised transactions . Assuring you of our best intentions at all times. Kind regards Rebecca@TemptationGifts

Posted 8 years ago

“I am pleased to say that the correct item arrived on Saturday, we will donate the biscuit tin to our Great Grandad's care home raffle. Thank you for rectifying the matter.”

Helpful Report

Posted 8 years ago

Hello. I am very sorry to hear of your disappointment with us here at Temptation Gifts. On checking your order details and notes I can see we have been contact with you but that sadly one of our replies back to you was not received, this then caused a delay to you. We confirmed back to you yesterday (20th Jan) to advise we had resent via 1st Class post the correct McVities Digestive Biscuit Barrel and we advised that you could keep or donate the incorrect McVities Tall Biscuit Tin with our compliments. Please accept our sincere apologies for sending the incorrect tin in the first place, from time to time we make a mistake and pick the wrong item, we do not take this lightly and we are always working to improved our processes to try and stop these kinds of errors. Kind Regards Kerry, Customer Service Manager

Posted 8 years ago

“I ordered three firefly lights, two were great, one wasn't complete (no battery in the top.)”

Helpful Report

Posted 8 years ago

Hello, I can see from our records that you have been in touch and we have offered to send you out a replacement jar. As soon as we hear back from you we get the replacement sent. Once again, very sorry that you have received one without a battery compartment. We look forward to hearing from you soon so we can get this sorted out for you. Kind Regards Kerry, Customer Service Manager

Posted 8 years ago

“The bottle with led lights ordered arrived and was am pleased with it. Will make a great present”

Helpful Report

Posted 8 years ago

“Delivery was prompt and the price was good, was a little disappointed the mug was slightly chipped however with it being Christmas, I kept it as it was a present for my other half.”

Helpful Report

Posted 8 years ago

Hello. I am sorry to hear that your Mug was delivered to you chipped. If you had let us know at the time we could have replaced it in time for Christmas Day. We can still help, if you could please email us a picture of the damage/chip and then we can look at correcting this for you to customerservice@temptationgifts.com, along with your order number, we'll see if we can help. Kind Regards, Kerry from Temptation Gifts

Posted 8 years ago

“So far I can't...Item not here yet and no mail to track the shipping. Actually I don't even know if the item was shipped yet. No idea if and when I'll get my mug.”

Helpful Report

Posted 8 years ago

Hello Fabio Thank you for your email and review; unfortunately we cannot provide individual tracking numbers for parcels sent with Royal Mail Airmail. If you would prefer tracking then please use the FedEx shipping option, this is a much faster delivery and is fully tracked. I am sorry that your order has not yet arrived. Your parcel was dispatched on 13th December 2016 with Royal Mail using our AIRMAIL Service, as selected on your order. Parcels are expected to arrive in 7 to 14 working days, however very occasionally parcels can be held up a little longer or can get held at Customs. Please can I ask you to wait a few more days , and if the parcel has not arrived by 2nd January 2017 please get in touch and we will of course look in to the matter further. I apologise for any inconvenience caused, and thank you for your patience. Kind regards Kerry Charters

Posted 8 years ago

“Lovely product but delivery was terrible! It arrived 4 days later than expected as my full address was not attached.”

Helpful Report

Posted 8 years ago

Hello Chelsea, thank you for your message, i am sorry to hear that delivery was delayed as your order was not fully addressed. Please can i ask you to email our customerservice@temptationgifts.com with the details of the address label that was attached to your parcel, we will then of course look into this further. On checking the tracking I can see you ordered on 15th Dec; Royal Mail collected your parcel from us Friday 16th Dec and it was delivered Monday 19th Dec 2016. Kind regards Rebecca, TemptationGifts

Posted 8 years ago

“I ordered the wine bottles that light up, delivery was great but the bottles were covered in the glue they use and left a mark when peeled off”

Helpful Report

Posted 8 years ago

Hello Joanne, Thank you for feedback, we are sorry that the starlight bottles you received were marked. Please email a photo to our customer service email, customerservice@temptationgifts.com and we will of course look into this further to send replacements or arrange a refund.Please accept our apologies for any inconvenience caused, kind regards Rebecca TemptationGifts

Posted 8 years ago

“I was not overly impressed. Ornaments were cloudy or dirty looking. Not worth the wait.”

Helpful Report

Posted 8 years ago

Hello Aimee, thank you for your feedback, i am sorry to hear that you are disappointed with the baubles that you have received. Please email a photo to us at customerservice@temptationgifts.com and we will of course look into this further. Please accept our apologies , kind regards Rebecca, Customer Service

Posted 8 years ago

“Ordered a pink firefly jar for my sons girlfriends xmas gift. Although it said pink on the invoice, I was sent purple (the word purple was written clearly on the box!) Too late to exchange so I'm hoping she likes purple!!!”

Helpful Report

Posted 8 years ago

Hello Catherine,i am so sorry that we sent the purple firefly jar to you, from time to time we make a mistake and pick the wrong item, for this we sincerely apologise, we do not take this lightly and we are always working to improved our processes to try and stop these kinds of errors. Kind regards, Rebecca, TemptationGifts

Posted 8 years ago

Temptation Gifts is rated 4.9 based on 32,943 reviews