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Temptation Gifts Reviews

4.9 Rating 32,943 Reviews
98 %
of reviewers recommend Temptation Gifts
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About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Debbie S
Verified Buyer
“Wrong card sent. When I telephoned to complain, one of the cards I had ordered was out of stock. Said they would send the card by first class post but it didn't arrive for 3 more days. Thankfully the occasion is not until next month.”
Helpful Report
Posted 9 years ago
Margaret D
Verified Buyer
“I really struggled to set a rating for this retailer so have gone for an average. I only order one particular brand from them. My very first order, less than a couple of months ago, included a wrong item, and I have had another wrong item since. Also some hitches with stock availability and duplicate/inaccurate order acknowledgments. As it happens because I'm ordering jewellery, I haven't had to pay postage which means that their returns policy (not particularly encouraging and at own expense) is fair enough. If I'd paid at both ends I'd be less happy. On the plus side, the deliveries do arrive safely packed and the Customer Services people are extremely pleasant, prompt and helpful, both on the 'phone and by email - it would just have been nice to have to use them so often!”
Helpful Report
Posted 9 years ago
Victoria H
Verified Buyer
“The order was received in good time but unfortunately two wrong items were sent. This was dealt with efficiently by email with a very fast response but you have to print off the free returns label which can be a bit of a faff , then I had to reorder the correct items”
Helpful Report
Posted 9 years ago
Alison C
Verified Buyer
“Ordered on 3 Feb standard delivery, received email stating despatched 8 Feb for valentines but did not arrive in time. However, product and packaging excellent. Would have scored higher if arrived in time.”
Helpful Report
Posted 9 years ago
Nickie T
Verified Buyer
“Service from Temptation was good, delivery on time. My only quibble is the quality of merchandise. Sophie Allport storage containers are of a satisfactory quality only, not really what I would have expected from a premium priced product.”
Helpful Report
Posted 9 years ago
NICOLA S
Verified Buyer
“While I love the items I've bought, my last two parcels have been badly packed and had items missing from them which I have had to chase up. The boxes were barely held together so there's definitely a re-think needed in the packing department. Apart from that, great purchases.”
Helpful Report
Posted 9 years ago
Dear Nicola, Thank you for your feedback and very sorry to let you down. We try very hard to make sure that all parcels are packed well as we understand the importance of good packaging in making sure that your items arrive to you in perfect condition. And so it is very disappointing to hear that we have let our standards slip with the last couple of orders that you have placed. I have passed on your comments to our packing and fulfilment team to ensure that processes are reviewed and mistakes like this are reduced. If there is anything else that we can help with, please don't hesitate to contact our customer service team. Sincerest apologies again, David - TemptationGifts.com
Posted 9 years ago
Annika H
Verified Buyer
“Customer Service was very polite and reacted quick. They did try to make amends. However they sent a wrong order. And instead correcting their mistake, they just reimbursed the item, let me keep the other one, which is meaningless to me, without charge (less than half the price of the other one) due to shipping costs. Now I'm stuck with having to order the original item for almost additional 10€ + shipping somewhere else. So in fact I am pretty disappointed as I did pay the high shipping fees in the first place. If they make the mistake they should correct it despite shipping fees.”
Helpful Report
Posted 9 years ago
Eirianwen B
Verified Buyer
“Took a long time to arrive. It was well packaged when it arrived. I was a bit dissapointed in the gift, it looked cheap and plastic. The printed message was ok.”
Helpful Report
Posted 9 years ago
Val W
Verified Buyer
“I found it difficult on the Dunoon web site finding out who I should actually purchase the mug from. Their website isn't clear. I had expected to buy the mug direct from them. Also I had to go through many pages before I found a gardening related mug. Once found the next stage was easier. The mug was posted promptly and very well wrapped. It is part of my husband's birthday present - due to be opened 18 February.”
Helpful Report
Posted 9 years ago
Kira B
Verified Buyer
“I still haven't received it and my order was placed over 2 weeks ago.”
Helpful Report
Posted 9 years ago
Siegfried B
Verified Buyer
“I havn't got my parcel until now”
Helpful Report
Posted 9 years ago
Dear Siegfried, Thank you for your feedback. We expect standard international orders to take between 10-14 working days to arrive, and so due to the recent holidays the overall time for parcels to be delivered may be slightly longer overall. However, I can see from your details that your parcel arrived within 8 working working days of your order being placed, which is well within our delviery expectations. Please do get in contact with our customer service team if there is any other way in which we can help. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
Claire G
Verified Buyer
“I didn't receive my goods before Christmas, mainly my fault for not paying the extra money for special delivery. Disappointing as other email retailers who didn't receive my orders untill Sunday 20th December managed to get their goods delivered to me before Christmas without using any special delivery service.”
Helpful Report
Posted 9 years ago
Erika K
Verified Buyer
“I returned the purse as it was way too big. It was virtually the same size as a paperback book”
Helpful Report
Posted 9 years ago
Dear Erika, Thank you for your feedback, and we are sorry that you were disappointed with the item you purchased from us. We do include information on the sizes of all products that we sell within their descriptions so that our customers have a clear idea of how big or small each item is. I can see from your order details that the purse has already been returned and you have been refunded in full. Please do contact if there is anything else that we can help with. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
James R
Verified Buyer
“right now i gave only a normal rating because i have a pending damage claim that i'm waiting to have resolved.”
Helpful Report
Posted 9 years ago
Dear James, We are very sorry that one of your item arrived broken. We try to ensure that we use suffient packaging to avoid damage to items, especially when travelling internationally. I can see from your order details that we have now dispatched a replacement item to you. Please do get in touch with our customer service team if there is anything else that we can help with. Our apologies again, David - TemptationGifts.com
Posted 9 years ago
Angela L
Verified Buyer
“the gift went Overseas so I don't really know but it was received in an accetable time frame thanks”
Helpful Report
Posted 9 years ago
Miriam N
Verified Buyer
“Unfortunately the naughty treats tin i ordered was dented :-(”
Helpful Report
Posted 9 years ago
Margaret P
Verified Buyer
“Click and collect was just as you would hope for but the price of goods was very high, my purchase price was £26 the same item at John Lewis was£18 so can we afford to support our local retailers!!!!!!!”
Helpful Report
Posted 9 years ago
Dear Margaret, Thank you for your feedback, and apologies if you have been disappointed with the service that we have provided. We pride ourselves on offering competitive prices across our entire product range, and so it is difficult to understand how such a difference in cost could be possible, and we are keen to investigate further. However, having confirmed the items ordered, I am unable to find comparable products available from our competitors at the prices that you have noted, so I have sent you a email directly so that we may look into this issue in more detail. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
Customer has since responded to admit that their mistake and that their comments were actually directed at a different retailer in their home town.
Posted 9 years ago
Natasha B
Verified Buyer
“The product was excellent once it arrived! I have no issues with Temptation as a seller, however I think your delivery company let you down, and it may put me off buying through you again. I have made a complaint to the delivery company (UK mail) but they have not responded or apologised and I think you need to know this. I had placed my order after 4pm on Monday 7th Dec and requested next day delivery. I understood that this meant it would arrive on Wednesday. This was ideal as the product as a gift that I needed by Thursday. I received a text on the Wednesday to say the product was being delivered that day. I was out but had attempted to contact the seller to leave parcel in a safe place. I got home that day and no parcel was to be seen! The next day I checked the online tracker which told me the parcel had infact been delivered and I had signed for it myself. I contacted UK Mail, they very promptly sent the delivery driver back to us and to explain what he had done with the parcel. He told us he had left it with our neighbour (a house on the same property as we live on a farm) who had signed for it and taken it inside. We asked if it was a man or woman who had taken it. He said 'It was a woman I think'. SO problem one; the tracking system claimed I had signed for it myself (my name). My neighbour would not have signed for it in my name so the record was false. Secondly our neighbour was not in that day. AS I had already text her to check, nor was her husband. So the driver had lied. Still no parcel to be seen. So I contacted UK Mail again who said they would contact the depot and look into it. That was on Thursday 10th Dec. To this day I have not heard from them. They have not attempted to contact me. My neighbours found the parcel had blown into their garden on Saturday 12th Dec and we managed to collect it from them on Sunday. Therefore it is evident the driver had simply left it on their property, not in safe place, in the middle of the storm winds. Then when he returned he lied to us about what he had actually done with the parcel. The item was a wedding gift and I was not able to take this to the event itself which was disappointing. I do not in any way blame Temptation for this. However I think you should know this is happening as it would make me reluctant to use the service again.”
Helpful Report
Posted 9 years ago
Dear Natasha, Thank you for your feedback, and we're really sorry that your overall experience of shopping with us hasn't been an enjoyable one. We take comments like this very seriously as we understand how important it is that parcels we send out arrive quickly and reliably at their destinations, and we depend on our delivery partners to maintain the same levels of customer service and care that we do. And so we really appreciate you taking the time to let us know of the problems that you have had. Your comments have been passed on and will be taken into account as we assess the partners that we work with and strive provide the best service we can. Kind regards, and apologies again, David - TemptationGifts.com
Posted 9 years ago
Laura B
Verified Buyer
“Items took over 7 days to arrive.”
Helpful Report
Posted 9 years ago
Dear Laura, We are very sorry that you have been disappointed in the time that it has taken for your order to arrive with you. We normally expect standard delivery to take up to 5 working days, but at Christmas-time it can sometimes take a little longer. From our records it looks as though we dispatched your order the day after you placed it, and so unfortunately it seems your parcel was held up in Royal Mail's system. We try to work closely with our delivery partners to ensure that customers receive their orders as quickly as possible, so our apologies again that you have been left disappointed. Kind regards, David - TemptationGifts.com
Posted 9 years ago
Comly W
Verified Buyer
“Have never received my order Help!! Comly Watters. Saw that my address had United Kingdom instead of United States.”
Helpful Report
Posted 9 years ago
Dear Comly, Thanks for getting in touch. I can see that the delivery address that you have entered does say United Kingdom, which means that you have also been charged UK delivery prices. Don't worry - our customer service team are looking into this and will be contacting you shortly to help, and to see how we can get your parcel to you. Kind regards, David - TemptationGifts.com
Posted 9 years ago
Temptation Gifts is rated 4.9 based on 32,943 reviews
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