Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,905 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 29th May 2025

Kate

Temptation Gifts 5 star review on 27th May 2025

Claire H

Temptation Gifts 5 star review on 26th May 2025

Lucy A

Temptation Gifts 5 star review on 24th May 2025

Anonymous

1516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The item never arrived! Therefore, one star is actually too high.”

Helpful Report

Posted 1 week ago

Hi, thank you for your review, we are sorry that the order has not yet arrived. Please email us at customerservice@temptationgifts.com with confirmation of your full delivery address, we can then look into this further. Kind regards Rebecca, customer service

Posted 1 week ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 2 weeks ago

“I would give a 0 star if there was an option. Cut long story short. I ordered a gift for someone on 5th May and paid for Premium Delivery. The delivery should have taken 1-3 working days. However, a week later on 12th May, I was informed the parcel got delayed in transit and Royal Mail couldn't investigate the whereabouts further and confirmed if the item was not delivered by 15th May, they would be able to submit a claim. Nothing was delivered on 15th May so I wrote to their customer service for a refund. It is 23rd May today the refund still hasn't been processed. Absolutely nothing has been received from the company. What a disappointing service from the Temptation Gifts!”

Helpful Report

Posted 2 weeks ago

Hi, thank you for your review, after contacting Royal mail, they advised that the parcel was out for delivery , however as it is now being sent back to us, we have refunded you in full, please see our email correspondence for details. Kind regards Rebecca @ customer service

Posted 2 weeks ago

“Really disappointed first time ordering, gift bags were squashed into box and marked. One had torn side. As birthday and new baby gifts I am unable to return. The invoice was also screwed up in box. Really sad as felt it would be somewhere I’d always order from as love Wrendale - it is an in justice to Wrendales usually very high standards”

Helpful Report

Posted 1 month ago

Thank you for your email and the photos that you have now sent in to us. I’m very sorry to see that the gifts bags and sticky notes arrived in this condition. Please let us know if you’d prefer replacements or refunds for these items? I apologise as well for the screwed up invoice, as this should be folded at the bottom of the delivery box. We are always striving to improve our system so this feedback will be passed on to our fulfilment managers so that we can look into this further to prevent such instances in future. We look forward to hearing back so that we can resolve this for you. Please email us at customerservice@temptationgifts.com .Apologies again for any disappointment or inconvenience caused by this. Kind regards, Roby

Posted 1 month ago

“I ordered the card on tueseday but the company depatched the parcel until friday afternoon.And it takes 2-5 business working days to get the card which is too late for my daughter‘s birthday.Quite Upset！！”

Helpful Report

Posted 2 months ago

“Extremely disappointed with the extremely flimsy packaging that the jelly cat had been dispatched in so bad that the package was actually opened on delivery. Considering the Jelly cat cost £29.99 this was appalling.”

Helpful Report

Posted 2 months ago

Hi, i am very sorry that the package has arrived is this condition, as per our email correspondence on 3rd March, unfortunately this has been opened in transit and Royal Mail have put an elastic band around it to deliver to you. We emailed a pre-paid returns label to you, to send this back to us for a full refund. I apologise for any inconvenience caused, kind regards Rebecca, customer service

Posted 2 months ago

“I haven’t received my item”

Helpful Report

Posted 3 months ago

Hi, thank you for your review, we have replied to your email regarding your missing order. Kind regards Rebecca @ customer service

Posted 3 months ago

“Pot house cane with a chip in the roof . Contacted customer services and had no response. Safe to say won’t be using this company again”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and photo, we are sorry that the Church tealight holder has a chipped roof, we will send a replacement to you with Premium delivery, please dispose of the one with the chipped rough. Please be assured that we do not delete review, and respond to all emails. Having checked our in-boxes, unfortunately we did not receive your email. Apologies for any inconvenient caused, kind regards Rebecca, customer service.

Posted 3 months ago

“I ordered a small diary from you, which could easily have been packed in an envelope, but was instead sent in a cardboard box which waa much larger than it needed to be. This was a waste of packing materials and postage costs. I shall not order anything from you in future.”

Helpful Report

Posted 4 months ago

Thank you for your review. The packaging was chosen to ensure the diary arrived undamaged and was protected throughout transit. Diaries are put in boxes to ensure corners don't get bent and that they are not pushed through letterboxes that do not fit the product. Please be assured all our packaging is fully recyclable. Kind regards, Customer Service

Posted 4 months ago

“Narucila sam tacnu povrce iz baste-vi ste mi poslali rajčice.Zasto?”

Helpful Report

Posted 4 months ago

Thank you for your review, I am very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors. We will send the correct Vegetable Garden Deepwell Tray out to you . On this occasion, please keep the Vegetable Garden Tomatoes Deepwell Tray sent in error, with our compliments, or donate to charity if you wish. My apologies. Kind regards, Rebecca Wilson

Posted 4 months ago

“Awful, burst within minutes of opening. Avoid.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am very sorry that the stress ball burst within minutes of opening. We have of course refunded you in full. Apologies for any inconvenience caused. Kind regards, Customer Service

Posted 4 months ago

“Never recieved my order to only be told it got sent back to you very disappointed took ages to even arrive in my country”

Helpful Report

Posted 4 months ago

Thank you for your review. I am very sorry that your order was held up and is now being returned to us by customs. All the correct information was sent with your order but regrettably an post are sending it back to us. On this occasion, once the parcel is back with us, we will issue a full refund. I sincerely apologise for any disappointment this has caused. Kind regards, Customer Service

Posted 4 months ago

“I still have not received my parcel. I’m disappointed”

Helpful Report

Posted 4 months ago

Thank you for your review. Looking at the tracking for your order, I can confirm that it is expected to be delivered today before 5pm. Apologies for the slight delay in delivery; your order was being processed by customs in your country. If you have any further queries or concerns, please do not hesitate to contact us at customerservice@temptationgifts.com so that we can assist you further. Kind regards, Customer service

Posted 4 months ago

“late delivery”

Helpful Report

Posted 5 months ago

Thank you for your review. We are very sorry to hear that your parcel arrived late. We have of course, refunded you for your shipping cost and this is expected to be in your account in the next 5 working days. We apologise for any inconvenience caused by this late delivery. Kind regards, Customer Service

Posted 5 months ago

“It's a huge scam!!!!! Don't purchase on this website!!!! I ordered some plants on this web page and I received two boxes containing ice-cream stickswe!!!!! Crazy!!!!!”

Helpful Report

Posted 5 months ago

“This was my third order of yankee wax melts for a gift. Unfortunately as more than 4 of them had the lids off I was unable to gift them. Will not use Temptation Gifts again. Very poor service.”

Helpful Report

Posted 5 months ago

Thank you for your review. I’m very sorry to hear that the wax melts arrived with the lids peeling off. We do ensure that they are fully attached when they are packaged, however, as the lids are designed to be easily removable for customers, in transit they can sometimes be shifted by the packaging, resulting in them beginning to peel. We have now contacted Yankee directly regarding this and have requested that stronger glue is used. Please may I ask you to send us a photo of the 4+ wax melts received to our email at customerservice@temptationgifts.com. We can then assist you further. Apologies for any disappointment caused. Kind regards, Customer service

Posted 5 months ago

“I was very disappointed how my jelly cat item was wrapped it was in old creased used tissue paper just put into a plastic postage bag. Not satisfied at all.”

Helpful Report

Posted 6 months ago

“recieved in royal mail bag.original and tissue paper torn.no apology from Temptation.vey flimsy package and not fit for the purpose.”

Helpful Report

Posted 6 months ago

Thank you for your review. I'm sorry to hear that your parcel arrived in bag condition. Following your email, I can see that we replied asking for photos of this so that we could assist you further, however, we have not received any replies from you since. Please email us photos of the condition the parcel arrived in so that we can assist you with this. Kind regards, Customer Service

Posted 6 months ago

“sent me a dirty jellycat and I was charged 3.95 pounds for returning it.”

Helpful Report

Posted 6 months ago

Thank you for your review. As you did advise that something was stuck on the flowers and not coming off, we offered for you to return the product and if on receipt it was found to be a fault we would refund you for the product and not charge for the use of the returns label, however, when the item did reach us there was nothing stuck to the product. We therefore did charge for the returns label, as we advised we would if no fault was found. Apologies for any disappointment caused. Kind regards, Customer service

Posted 6 months ago

“£3.95 postage for a mug? Are you going to hand deliver it!!!”

Helpful Report

Posted 6 months ago

Thank you for your review. Our standard UK shipping for all items below £59.99 is £3.95. We do try to offer affordable shipping options; this is a highly competitive field and with the cost of postage continuously rising, we do focus on a combination of delivery timeframes and reliability as well as cost for customers. I'm sorry for any disappointment caused by our postage costs. The different prices for our shipping options are clearly listed on our UK delivery page. You would have also been made aware of the shipping cost prior to ordering and during check out on the website and again in your confirmation email. If you wish to cancel your order, please email us at customerservice@temptationgifts.com. Kind regards, Customer Service

Posted 6 months ago

Temptation Gifts is rated 4.9 based on 32,905 reviews