Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,833 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 18th September 2025

1549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Magnets not working on glasses case. Wrote to company still waiting for a reply. Waste of my money!”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your review. I am sorry that the glasses case will not close, however we replied to your email on 1st September, asking if you would like a replacement or a refund. Kind regards Rebecca, customer service

Posted 2 weeks ago

“The item I received is not clean or tidy, and it didn’t come with complete packaging. Based on this experience, I can’t recommend your website to my relatives or friends.”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your review, i am sorry that you are dissapointed with the packaging of our Jellycat items. All the items are new and come to us directly from Jellycat themselves, however they do not supply us with the dust bags or gift bags. The dust bags are only available if you order from Jellycat directly, therefore I’m afraid that we are unable to forward them to you. Kind regards, Rebecca @ customer service

Posted 2 weeks ago

“Bought a water bottle for my daughter, was dropped on the carpet first day she had it and the bottom shattered. Wouldn’t say the bottle was suitable for children given how likely it is they’ll be dropped- made from the wrong kind of plastic. Refund/ return refused because it was dropped.”

Helpful Report

Posted 2 weeks ago

Hi, further to our email correspondence, as these bottles are made of rigid plastic, if that are dropped unfortunately they will crack or break. On this occasion, as the bottle has sadly been dropped, I’m afraid that we are unable to replace this for you. If however you wish to order an alternative, on this occasion we have emailed you a code for free standard delivery. Kind regards Rebecca, customer service

Posted 2 weeks ago

“Didn’t arrive in time .. didn’t reply to emails either”

Helpful Report

Posted 1 month ago

Hi, Thank you for your review, we can see that your order placed on 6th August was dispatched on 8th with your chosen standard delivery, expected to arrive in 2- working days, Ryal Mail tracking shows the card as delivered on 12th, therefore within the estimated arrival time. Having checked our emails i'm afraid that we are unable to find an email from you, we aim to reply to all emails received with 1 working days. Kind regards, Rebecca @ customer service

Posted 1 month ago

“Package arrived with one of the three egg cups smashed to many pieces yet no damage whatsoever to the packaging. Can only assume it was packed broken and sent out like that.”

Helpful Report

Posted 1 month ago

Hi, we are sorry that one of the egg cups have arrived broken, please email a photo to us at customerservice@temptationgifts.com and we can of course look into this further. Kind regards, Rebecca @ customer service

Posted 1 month ago

“We were in this shop today. We are visiting from Scotland. My granddaughter saw some things she liked earlier in the week, so we went back today to buy them. She duly chose her gifts to take home to family and tried to pay with Scottish notes. One £20, one £10 and one £5. The lady behind the desk checked the notes to make sure they were legal tender and they checked out, according to her machine. However she refused to take the £10 note! I ask you, you’ve checked them and still refuse. My granddaughter paid with her card. I on the other hand would have left the purchases on the desk. We purchased a few things in Boots across the road and the lady there commented on the note saying it was ‘pretty’ She didn’t even check it with a machine. Same town different rules.”

Helpful Report

Posted 2 months ago

“Do not order from this company. My experience with customer service was a disaster. Upon purchasing multiple items from the website, I added expedited shipping so the gifts I purchased for my sister would arrive before her birthday. Yesterday, my sister received an invoice for $41 to cover custom's fees. I reached out to customer service requesting a refund for expedited shipping to offset the additional fees - which, while listed on their website were linked in and not the least bit transparent. The seller blames Trump and his tariffs but if this is the case, why not make more of an effort to alert me to these possibilities prior to completion of my purchase. In closing, poor business practices aside, the quality of the products were not very good.”

Helpful Report

Posted 2 months ago

Thank you for your review. All international orders are subject to customs tax and charges , imposed by the government in the destination county, and are unfortunately beyond our control . For more information please see our T’s & c’s on our website.In addition to the regular tax/customs/ duties charges, Since Donald Trump imposed tariffs from May 2nd, all items that are manufactured in China incur additional import charges to enter the U.S The shipping fee you agreed to pay when you confirmed your order covers the successful transportation of the parcel to its final destination. Kind regards, Rebecca @ customer service

Posted 2 months ago

“The item never arrived! Therefore, one star is actually too high.”

Helpful Report

Posted 3 months ago

Hi, thank you for your review, we are sorry that the order has not yet arrived. Please email us at customerservice@temptationgifts.com with confirmation of your full delivery address, we can then look into this further. Kind regards Rebecca, customer service

Posted 3 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 4 months ago

“I would give a 0 star if there was an option. Cut long story short. I ordered a gift for someone on 5th May and paid for Premium Delivery. The delivery should have taken 1-3 working days. However, a week later on 12th May, I was informed the parcel got delayed in transit and Royal Mail couldn't investigate the whereabouts further and confirmed if the item was not delivered by 15th May, they would be able to submit a claim. Nothing was delivered on 15th May so I wrote to their customer service for a refund. It is 23rd May today the refund still hasn't been processed. Absolutely nothing has been received from the company. What a disappointing service from the Temptation Gifts!”

Helpful Report

Posted 4 months ago

Hi, thank you for your review, after contacting Royal mail, they advised that the parcel was out for delivery , however as it is now being sent back to us, we have refunded you in full, please see our email correspondence for details. Kind regards Rebecca @ customer service

Posted 4 months ago

“Really disappointed first time ordering, gift bags were squashed into box and marked. One had torn side. As birthday and new baby gifts I am unable to return. The invoice was also screwed up in box. Really sad as felt it would be somewhere I’d always order from as love Wrendale - it is an in justice to Wrendales usually very high standards”

Helpful Report

Posted 4 months ago

Thank you for your email and the photos that you have now sent in to us. I’m very sorry to see that the gifts bags and sticky notes arrived in this condition. Please let us know if you’d prefer replacements or refunds for these items? I apologise as well for the screwed up invoice, as this should be folded at the bottom of the delivery box. We are always striving to improve our system so this feedback will be passed on to our fulfilment managers so that we can look into this further to prevent such instances in future. We look forward to hearing back so that we can resolve this for you. Please email us at customerservice@temptationgifts.com .Apologies again for any disappointment or inconvenience caused by this. Kind regards, Roby

Posted 4 months ago

“I ordered the card on tueseday but the company depatched the parcel until friday afternoon.And it takes 2-5 business working days to get the card which is too late for my daughter‘s birthday.Quite Upset！！”

Helpful Report

Posted 6 months ago

“Extremely disappointed with the extremely flimsy packaging that the jelly cat had been dispatched in so bad that the package was actually opened on delivery. Considering the Jelly cat cost £29.99 this was appalling.”

Helpful Report

Posted 6 months ago

Hi, i am very sorry that the package has arrived is this condition, as per our email correspondence on 3rd March, unfortunately this has been opened in transit and Royal Mail have put an elastic band around it to deliver to you. We emailed a pre-paid returns label to you, to send this back to us for a full refund. I apologise for any inconvenience caused, kind regards Rebecca, customer service

Posted 6 months ago

“I haven’t received my item”

Helpful Report

Posted 6 months ago

Hi, thank you for your review, we have replied to your email regarding your missing order. Kind regards Rebecca @ customer service

Posted 6 months ago

“Pot house cane with a chip in the roof . Contacted customer services and had no response. Safe to say won’t be using this company again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review and photo, we are sorry that the Church tealight holder has a chipped roof, we will send a replacement to you with Premium delivery, please dispose of the one with the chipped rough. Please be assured that we do not delete review, and respond to all emails. Having checked our in-boxes, unfortunately we did not receive your email. Apologies for any inconvenient caused, kind regards Rebecca, customer service.

Posted 6 months ago

“I ordered a small diary from you, which could easily have been packed in an envelope, but was instead sent in a cardboard box which waa much larger than it needed to be. This was a waste of packing materials and postage costs. I shall not order anything from you in future.”

Helpful Report

Posted 8 months ago

Thank you for your review. The packaging was chosen to ensure the diary arrived undamaged and was protected throughout transit. Diaries are put in boxes to ensure corners don't get bent and that they are not pushed through letterboxes that do not fit the product. Please be assured all our packaging is fully recyclable. Kind regards, Customer Service

Posted 8 months ago

“Narucila sam tacnu povrce iz baste-vi ste mi poslali rajčice.Zasto?”

Helpful Report

Posted 8 months ago

Thank you for your review, I am very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors. We will send the correct Vegetable Garden Deepwell Tray out to you . On this occasion, please keep the Vegetable Garden Tomatoes Deepwell Tray sent in error, with our compliments, or donate to charity if you wish. My apologies. Kind regards, Rebecca Wilson

Posted 8 months ago

“Awful, burst within minutes of opening. Avoid.”

Helpful Report

Posted 8 months ago

Thank you for your review. I am very sorry that the stress ball burst within minutes of opening. We have of course refunded you in full. Apologies for any inconvenience caused. Kind regards, Customer Service

Posted 8 months ago

“Never recieved my order to only be told it got sent back to you very disappointed took ages to even arrive in my country”

Helpful Report

Posted 8 months ago

Thank you for your review. I am very sorry that your order was held up and is now being returned to us by customs. All the correct information was sent with your order but regrettably an post are sending it back to us. On this occasion, once the parcel is back with us, we will issue a full refund. I sincerely apologise for any disappointment this has caused. Kind regards, Customer Service

Posted 8 months ago

“I still have not received my parcel. I’m disappointed”

Helpful Report

Posted 8 months ago

Thank you for your review. Looking at the tracking for your order, I can confirm that it is expected to be delivered today before 5pm. Apologies for the slight delay in delivery; your order was being processed by customs in your country. If you have any further queries or concerns, please do not hesitate to contact us at customerservice@temptationgifts.com so that we can assist you further. Kind regards, Customer service

Posted 8 months ago

Temptation Gifts is rated 4.9 based on 33,833 reviews