Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,860 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 18th September 2025

1549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery box with a China dish inside was falling apart on delivery. Inside the wrapping of bubble wrap was badly taped and loose. How the dish remained unbroken was a miracle.”

Helpful Report

Posted 4 years ago

Hello Jackie, Thank you for your review. I am sorry to hear that your parcel has arrived with less wrapping than it should have. We endeavour to wrap all our parcels securely to ensure safe transport to our customers. If you would kindly email customerservice@temptationgifts.com with a photo of your parcel we can look into this further. Kind regards, Emma @ Customer Service

Posted 4 years ago

“I never got my friends birthday card and whilst an email said they would send another- that never came either.”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have yet to receive your original or replacement birthday cards. I have looked into this for you, and emailed you separately with an update on your order. I apologise again for any inconvenience caused. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“Received two broken candles and still haven't received refund.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, apologies once again that 2 of the candles arrived broken. I can confirm that we have refunded £34.78 to you on 20th October to your PayPal account, this usually shows in the account within 5 working days. Therefore please can i respectfully suggest that you contact PayPal for further information regarding the credit. Kind regards, Rebecca@ customer service

Posted 4 years ago

“All Yankee Candle melts received had damaged film wrappings, a large area of damage on 1 side (see photograph) and a smaller area on the opposite side. I emailed customer service at temptation gifts, with the photograph included here, pointing out that they should inform people of this damage before purchase. I also clearly stated I was not seeking anything from them. The reply included the statement “They have openings in the film so that the scent can be sampled before purchase”. I have been purchasing YK melts for years and have never ever received ones with large holes in the film surrounding them. I felt insulted that the customer service representative could think me so stupid that I would accept such a statement, In light of their attitude towards customers I would suggest people stay far away from this company.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am sorry that you are unhappy with the Wax Melts tarts that you received. We keep stock of several thousand Yankee Candle wax melt tarts in our warehouse, of various fragrances, and they are all sent to us from Yankee with this plastic wrap on each one. They have openings in the film so that the scent can be sampled before purchase. This does not affect the power of the scent or condition of the wax as they are capable of holding this for a considerable amount of time. However, we have passed your feedback onto my Marketing Department for them to look into for future. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Melt cups stuck onto the Yankee Candle melt Addision device and destroyed everything”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, i am sorry that the melt cups have stuck to the melt warmer. As advised in our email correspondence with you, please return the warmer and any unused melts to us and we will of course arrange a refund, and send the unit back to Yankee candle to look into further. our apologies once again, kind regards, Rebecca @ customer service

Posted 4 years ago

“NOT arrived as yet. Sorry.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am sorry to hear that your order has not arrived. I can confirm that this was dispatched from our warehouse on the 13th October 2020, this was sent using our standard Royal Mail delivery service, parcels sent using this service are expected to arrive within 2 to 5 working days. We can see from the tracking information that your parcel with the unique ID: 3704313710010AF1995BE shows as being delivered on the 17th October 2020 ,please see the link below. In our experience the postman does not always leave a card if the parcel has been left with a neighbour or is a safe place. Therefore, please could I ask you to check with any neighbours to see if they have taken the delivery in for you and the usual ‘Leave safe areas’ like the shed, garage, behind the bin, in the bin etc. https://www3.royalmail.com/track-your-item#/tracking-results/3704313710010AF1995BE (if link has been removed please visit Royal Mail, select tracking and enter the unique ID provided above to see this information) Kind regards, Lisa

Posted 4 years ago

“Small hedgehog. Very disappointed, looked like a second, part of ear missing. I had bought it as a gift but have had to keep it, because of the poor quality”

Helpful Report

Posted 4 years ago

Hello, thanks you for your feedback, i am very sorry to hear that the hedgehog arrived damaged and for any disappointment this has caused. If you would like to email a photo to us, we will of course send a replacement to you or refund if you prefer. kind regards, Rebecca @ customer service

Posted 4 years ago

“The Yankee candle melt cup has melted and stuck onto my Yankee Candle Addison that I have purchased from Temptation gifts”

Helpful Report

Posted 4 years ago

Good afternoon Ahmed, Thank you for your review and photo. I am sorry to see that one of the Scenterpiece MeltCups has stuck to your Addison MeltCup Warmer. I have replied to your correspondence by email, and will seek to rectify this issue for you as soon as possible. Please accept my apologies once again for this inconvenience. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“I was told these mugs were large...however when they came they are smaller than my everyday mugs. Nice mugs but very thin china and expensive.”

Helpful Report

Posted 4 years ago

“I ordered a Oroton bag and received 3 pairs of socks. Huge disappointment.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your review, we are very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise. We do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We kindly request that you email us with your order number and a photo of the socks that you have received in error, upon receipt we can see what we can do to correct this error. I look forward to hearing from you to resolve this as soon as possible. My apologies for any inconvenience caused, Kind regards, Chloe Customer Service Temptation gifts

Posted 5 years ago

“i received a clock i didnt order and not my 3 candles”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for your review. I am very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. I have just sent you an email in regards to your missing item. Please could I kindly ask for you to reply to it, with the requested photos, so that we may investigate this further and look to rectify this error for you. I apologise again for the inconvenience caused, and very much look forward to hearing from you. Kind regards, Customer Service

Posted 5 years ago

“I haven’t received anything yet even though I HAVE payed for it..... 😳 Looking forward to have it sent to me 😉”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i can advise that your order was dispatched by Airmail on 24th August, expected to arrive in 7-14 working days, please rest assured that your order is on the way. Kind regards, Rebecca@customer service

Posted 5 years ago

“Kids plastic drinks bottles x3 all broke on the first time of my kids accidentally dropping them with no real force on a soft padded kitchen lino floor! 2x bottles cracked 1x bottle dented rendering it unable to stand upright! Merchandise aimed at kids totally unsuitable for kids!!! Bottles didn't even make it to the 1st day back at school...crying disappointed kids!! Also the rainbow face mask purchased was a ridiculous shape that did not fit my face (a face which is of normal proportions!) thanks now approx 20 pounds out of pocket thanks to purchasing these useless items!”

Helpful Report

Posted 5 years ago

Hello , Thank you for your review, i am very sorry to hear that the drinks bottles have dented and cracked when dropped . Please email a photo of the bottles to us and we will of course resolve this for you, kindly always contact us in the first instance with any problems regards any items brought from us, so that we can help rectify the problem if possible. you can email us: customerservice@temptationgifts.com With regards to the face mask, i am sorry that this was not suitable, we have sold many of these and have not had any recorded issues with these, however due to the nature of our Reusable Face Covers as a hygiene product, unfortunately we are unable to accept returns on these items. Kind regards, Rebecca @customer service

Posted 5 years ago

“I have not received what I ordered and paid for. FedEx claim they left it with a neighbouring business last Tuesday morning, but no one knows anything about it.”

Helpful Report

Posted 5 years ago

Hello , thank you for your review regarding your parcel delivery by FedEx, i have emailed you separately so that we can look into this for you. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I was very upset with my mug. Very thick porcelain not like my others! I’m disabled and can’t go through the rigmarole of packing and returning......”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for your review. I am sorry to hear that you are not satisfied with the mug you have received. Please could I kindly ask that you send an email enquiry, along with any photos of the mug received, to customerservice@temptationgifts.com and we will gladly look into this further for you. We very much look forward to hearing from you. Kind regards, Customer Services

Posted 5 years ago

“We were ordering a set of 4 mugs arrived today., we have received an odd mug. Sadly the order states it was this mug we ordered. We are looking to have to pay nearly £10 In postage, On top of the cost of the mug! Just to get the missing one, because of computer error. Sadly the company will not treat his an exchange, very poor service for a genuine accident.”

Helpful Report

Posted 5 years ago

Thank you for your review, as per our email correspondence today, we have sent the correct mug out to you with further details as how to return the mug you have to us. Kind regards Rebecca @ customer service

Posted 5 years ago

“Very poor customer service. And when contacted, rude and dismissive. Won’t shop with them again”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. I am sorry to hear of this. Please do contact us on customerservices@temptationgifts.co.uk if we can help you further. Kind regards, Customer Services

Posted 5 years ago

“The goods get 5 stars. Very disappointed with temptation gifts because just a day or two after I made the order, the Orla Kiely tumblers had been reduced in the sale and I was not refunded the difference.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. Sadly we are unable to refund you for the difference in price that you paid when you placed your order and the later discounted price. As you will be aware websites are open for business 7 days a week, 24 hours a day, which means sadly there is no ‘good’ time to start a promotion as it will be likely that somebody will have ordered just moments before you start the promotion. In common with almost all companies, both retail stores and e-commerce websites we do not generally announce promotions ahead of launching them and very occasionally we start promotions with little or no planning as we will be reacting to a market trend or sudden change in trading conditions. Kind regards, Rebecca @ customer service

Posted 5 years ago

“They post everything second class unless you spend out more than your order on postage - that is no a COVID issue, that is their issue. They save pennies and make their customer wait over a week for delivery of birthday cards - hardly would have cost anything for them to send first class. Poor show, cheap company at the detriment of customers”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback, I am sorry that you are disappointed that our standard delivery is sent with second class post. I can see that your order placed at 22.41 on 7th was dispatched the next day . Our shipping information advises that standard delivery is sent with Royal Mail 48 service, in the current situation, expected to arrive in 2-7 working days. Please see the link below. https://www.temptationgifts.com/uk-delivery We do offer a Premium 1st class service , expected to arrive in 1-4 working days. Kind regards, Rebecca @ customer service

Posted 5 years ago

“My two year old dropped it from a standing position and it shattered. Terrible for a child.”

Helpful Report

Posted 5 years ago

Good Morning, We are very sorry to hear that the Vehicles Bottle and Straw you ordered has shattered. We kindly ask that if could get in contact, via our customer services email (customerservice@temptationgifts.com), we would be more than happy to look into and rectify this for you. Apologies again, and we very much look forward to hearing from you. Kind regards, Customer Service Team

Posted 5 years ago

Temptation Gifts is rated 4.9 based on 33,860 reviews