Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,931 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

Write Your review

Tell us how Temptation Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Temptation Gifts 5 star review on 14th June 2025

1517

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The Yankee candle melt cup has melted and stuck onto my Yankee Candle Addison that I have purchased from Temptation gifts”

Helpful Report

Posted 4 years ago

Good afternoon Ahmed, Thank you for your review and photo. I am sorry to see that one of the Scenterpiece MeltCups has stuck to your Addison MeltCup Warmer. I have replied to your correspondence by email, and will seek to rectify this issue for you as soon as possible. Please accept my apologies once again for this inconvenience. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“I was told these mugs were large...however when they came they are smaller than my everyday mugs. Nice mugs but very thin china and expensive.”

Helpful Report

Posted 4 years ago

“I ordered a Oroton bag and received 3 pairs of socks. Huge disappointment.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, we are very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise. We do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We kindly request that you email us with your order number and a photo of the socks that you have received in error, upon receipt we can see what we can do to correct this error. I look forward to hearing from you to resolve this as soon as possible. My apologies for any inconvenience caused, Kind regards, Chloe Customer Service Temptation gifts

Posted 4 years ago

“i received a clock i didnt order and not my 3 candles”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review. I am very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. I have just sent you an email in regards to your missing item. Please could I kindly ask for you to reply to it, with the requested photos, so that we may investigate this further and look to rectify this error for you. I apologise again for the inconvenience caused, and very much look forward to hearing from you. Kind regards, Customer Service

Posted 4 years ago

“I haven’t received anything yet even though I HAVE payed for it..... 😳 Looking forward to have it sent to me 😉”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, i can advise that your order was dispatched by Airmail on 24th August, expected to arrive in 7-14 working days, please rest assured that your order is on the way. Kind regards, Rebecca@customer service

Posted 4 years ago

“Kids plastic drinks bottles x3 all broke on the first time of my kids accidentally dropping them with no real force on a soft padded kitchen lino floor! 2x bottles cracked 1x bottle dented rendering it unable to stand upright! Merchandise aimed at kids totally unsuitable for kids!!! Bottles didn't even make it to the 1st day back at school...crying disappointed kids!! Also the rainbow face mask purchased was a ridiculous shape that did not fit my face (a face which is of normal proportions!) thanks now approx 20 pounds out of pocket thanks to purchasing these useless items!”

Helpful Report

Posted 4 years ago

Hello , Thank you for your review, i am very sorry to hear that the drinks bottles have dented and cracked when dropped . Please email a photo of the bottles to us and we will of course resolve this for you, kindly always contact us in the first instance with any problems regards any items brought from us, so that we can help rectify the problem if possible. you can email us: customerservice@temptationgifts.com With regards to the face mask, i am sorry that this was not suitable, we have sold many of these and have not had any recorded issues with these, however due to the nature of our Reusable Face Covers as a hygiene product, unfortunately we are unable to accept returns on these items. Kind regards, Rebecca @customer service

Posted 4 years ago

“I have not received what I ordered and paid for. FedEx claim they left it with a neighbouring business last Tuesday morning, but no one knows anything about it.”

Helpful Report

Posted 4 years ago

Hello , thank you for your review regarding your parcel delivery by FedEx, i have emailed you separately so that we can look into this for you. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I was very upset with my mug. Very thick porcelain not like my others! I’m disabled and can’t go through the rigmarole of packing and returning......”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review. I am sorry to hear that you are not satisfied with the mug you have received. Please could I kindly ask that you send an email enquiry, along with any photos of the mug received, to customerservice@temptationgifts.com and we will gladly look into this further for you. We very much look forward to hearing from you. Kind regards, Customer Services

Posted 4 years ago

“We were ordering a set of 4 mugs arrived today., we have received an odd mug. Sadly the order states it was this mug we ordered. We are looking to have to pay nearly £10 In postage, On top of the cost of the mug! Just to get the missing one, because of computer error. Sadly the company will not treat his an exchange, very poor service for a genuine accident.”

Helpful Report

Posted 4 years ago

Thank you for your review, as per our email correspondence today, we have sent the correct mug out to you with further details as how to return the mug you have to us. Kind regards Rebecca @ customer service

Posted 4 years ago

“Very poor customer service. And when contacted, rude and dismissive. Won’t shop with them again”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review. I am sorry to hear of this. Please do contact us on customerservices@temptationgifts.co.uk if we can help you further. Kind regards, Customer Services

Posted 4 years ago

“The goods get 5 stars. Very disappointed with temptation gifts because just a day or two after I made the order, the Orla Kiely tumblers had been reduced in the sale and I was not refunded the difference.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. Sadly we are unable to refund you for the difference in price that you paid when you placed your order and the later discounted price. As you will be aware websites are open for business 7 days a week, 24 hours a day, which means sadly there is no ‘good’ time to start a promotion as it will be likely that somebody will have ordered just moments before you start the promotion. In common with almost all companies, both retail stores and e-commerce websites we do not generally announce promotions ahead of launching them and very occasionally we start promotions with little or no planning as we will be reacting to a market trend or sudden change in trading conditions. Kind regards, Rebecca @ customer service

Posted 4 years ago

“They post everything second class unless you spend out more than your order on postage - that is no a COVID issue, that is their issue. They save pennies and make their customer wait over a week for delivery of birthday cards - hardly would have cost anything for them to send first class. Poor show, cheap company at the detriment of customers”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback, I am sorry that you are disappointed that our standard delivery is sent with second class post. I can see that your order placed at 22.41 on 7th was dispatched the next day . Our shipping information advises that standard delivery is sent with Royal Mail 48 service, in the current situation, expected to arrive in 2-7 working days. Please see the link below. https://www.temptationgifts.com/uk-delivery We do offer a Premium 1st class service , expected to arrive in 1-4 working days. Kind regards, Rebecca @ customer service

Posted 5 years ago

“My two year old dropped it from a standing position and it shattered. Terrible for a child.”

Helpful Report

Posted 5 years ago

Good Morning, We are very sorry to hear that the Vehicles Bottle and Straw you ordered has shattered. We kindly ask that if could get in contact, via our customer services email (customerservice@temptationgifts.com), we would be more than happy to look into and rectify this for you. Apologies again, and we very much look forward to hearing from you. Kind regards, Customer Service Team

Posted 5 years ago

“I would do if my order was delivered!!!???”

Helpful Report

Posted 5 years ago

“Fast delivery but glass was cracked as it was a gift no time for return so had to purchase another gift”

Helpful Report

Posted 5 years ago

Hi Phillip, I'm sorry to hear that your purchase did not reach you in perfect condition. Our number one priority is customer satisfaction. Please feel free to contact us on: customerservice @temptationgifts.com, and we will look into this matter further for you. Regards, George

Posted 5 years ago

“terrible too slow on delivery web site horrible”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review regarding your recent order with Temptation Gifts. Further to our email to you on 17th, I can see that this was dispatched on the 1st April by standard airmail delivery which would usually arrive within 7-14 working days. We are however aware of delays within the postal system due to Covid-19, especially where internationally deliveries are concerned so could I please ask you to allow a little longer for your order to arrive. If you haven’t received your order by the 4th May please do get back in touch. Thank you for your patience and understanding in the matter.

Posted 5 years ago

“I have not received my order, yet I received this email before getting an email regarding where my package is with a tracking number. This is backwards to me. Lack of communication on this companies end is frustrating. I understand my order said 1-2 weeks, but that’s all I’ve received when I initially placed my order. Wondering if I’m still getting my order??”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback.I can advise that your order was dispatched on 26th March, using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 7 since the order left our warehouse, please rest assured that your order is on the way to you. Please be aware that due to Covid19, some international airmail orders may take longer to deliver due to possible restrictions on flights and internal processing in your country. We still expect the vast majority of parcels to most destinations to be delivered in normal time frames but for some, delivery may take longer than listed. My apologies for our rather premature review request, these are sent automatically, and may reach our International customers before the order has arrived. Kind regards Rebecca@customer service

Posted 5 years ago

“Never received the 4 mugs”

Helpful Report

Posted 5 years ago

Thank you for your recent review regarding your order with Temptation Gifts. I am sorry to see you haven't as yet received your order but I can see that this was dispatched on the 19th March by standard airmail delivery. These are usually expected to arrive in 7-14 working days however due to current circumstances we are aware of slight delays. Please rest assured your order is on the way and should reach you shortly. Kind Regards, Lisa Temptation Gifts Customer Service

Posted 5 years ago

“I saw an item I wished to purchase at a 20% discounted price online. As I was in Amersham I found said item in the shop but was expected to pay the full price! I asked if I could purchase the item as priced online but was told the offer was only extended to online transactions. Needless to say i left the shop very annoyed and won’t be visiting again. Bought the item from another online retailer. Lousy service”

Helpful Report

Posted 5 years ago

Thank you for your email regarding our pricing policy , my name is Rebecca Wilson and I am the customer service coordinator at Temptation Gifts. I am sorry you feel disappointed by our service and offers on this occasion. In common with almost all companies that have both retail stores and e-commerce websites, from time to time we have offers, discounts and incentives which are exclusive either just to our websites or just to our retail stores. These reflect the different costs of doing business online and on the High Street, the different competition we face online and in the High Street, and the different clientele we have online and on the high street. They also reflect the fact that in general, buying online also incurs a carriage charge. In addition, our high street stores and national websites carry different ranges of stock, although there is a good deal of overlap. In total, we carry nearly 10,000 more items online across our two websites than we can fit into our stores, so inevitably we have to run these different arms of our business differently. However, I absolutely and categorically reject your assertion that we in any way imply on our websites that all our prices online and in-store are the same or that the items on our website are available in our high street stores, we know they are not, so we would never say or imply that they are. We have separate warehouses for our retail operation and our websites, and we buy and allocate stock accordingly. Our two websites share the same warehouse and our shops are allotted different stock to our website. With the ever growing pressures , space restrictions and increasing business rates for high street properties, we are unfortunately unable to offer the same discounts as we can from our website warehouse, we offer the option of shopping on-line so that our customers can take advantage of the lower prices and discounts not available in stores. This is standard with most other companies that have retail outlets and websites too. I hope that the above will go some way to explain why sometimes there will be a differences between store prices and web prices, and store availability and web availability. It can of course also work the other way too, sometimes we run promotions in store not available on-line. I’m sorry in this instance that you were disappointed with our service. It is not easy running a retail business, despite our 34 years’ experience. What we have never done though is been anything less than 100% honest with our customers. Kind regards Rebecca @ customer service

Posted 5 years ago

“I cannot leave a review as I have not received items yet!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review, I am sorry to hear that your order has not arrived. The parcel is showing as delivered on 23rd, i have emailed you privately with the information. Kind regards, Rebecca @ customer service

Posted 5 years ago

Temptation Gifts is rated 4.9 based on 32,931 reviews