Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

“NEVER received the order, $ received to them 2 days after order placed, sent 2 emails but they were sent back as undelivered & call placed was told "this call can not be completed as dialed" even though I used the oversea's number posted on website”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback, i am sorry that you have been unable to email or call, please be assured that our phone lines are working and our emails too, so my apologies that you have been unable to get in touch. I can advise that your order was dispatched on Monday 22nd July using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as yesterday was day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards, Rebecca @ customer service

Posted 5 years ago

“My order was confirmed 8.july 2019, and now, tree weeks later, I still wait. Have not heard anything aboat my package”

Helpful Report

Posted 5 years ago

Hello , Thank you for your feedback. I can advise that your order was dispatched on Friday 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 14 since the order left our warehouse, please rest assured that your order is on the way to you, and should be with you in the next few days Kind regards, Rebecca @ customer service

Posted 5 years ago

Hello , Thank you for your feedback. I can advise that your order was dispatched on Friday 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 14 since the order left our warehouse, please rest assured that your order is on the way to you, and should be with you in the next few days Kind regards, Rebecca @ customer service

Posted 5 years ago

“Did not recieve my order and have lost my money. Whenever I email the customer care team, they assured me it was on the way but I never recieved it. Would not recommend others to shop here”

Helpful Report

Posted 5 years ago

Hello Tasmia, Further to our email correspondence, when you first contacted us , it was 9 days since the international order was dispatched as we kindly asked to to wait until the estimated 14 day delivery had passed. As regrettably on this occasion your order has not arrived , as advised we have refunded you in full. Our apologies once again, Kind regards, Rebecca@ customer service

Posted 5 years ago

“I have order this cup twice. First, I asked to delivery on my work address. but it never arrived. because the shipper did not found the address. I dont know why, So I order one more time, and then I asked to delivery to my home address. I have still not received it. So I hope it will come this time.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am very sorry that your previous order placed did not arrive with you, as advised this was unfortunately returned to us as unable to be delivered and the item has been refunded. Your new order placed on 27th June was dispatched on 28th with Airmail delivery and is expected to arrive with you in 7-14 working days. as today is day 6, please rest assured that your order is on the way to you. Kind regards, Rebecca @ customer service

Posted 5 years ago

“No attempt by the company to use alternative packaging. Everything in plastic packaging which was extremely disappointing and unless the ethos and awareness changes I will not order from this company again.”

Helpful Report

Posted 5 years ago

Hello Isabella, Thank you for your email and review regarding our packaging. We try very hard to ensure that all items are sent out with the appropriate amount of packaging to ensure that the item arrives safely, and if the amount of packaging used is excessive, we of course like to know so that we can ensure more training is given where necessary to stop wastage . I can advise that the bubble-wrap and air bags are fully recyclable in your plastic curb side collection, and just last week we have had a meeting with our packaging suppliers to look into fully compostable airbags and bubble wrap , and using paper tape to seal the boxes so that all the cardboard can be recycled without the need to remove the tape from the box first. Please be assured that we take the use of plastic and the environmental implications seriously and welcome all feedback, good or bad, so that we can continually improve all that we do and look forward to updating our customers on our packaging improvements as soon as possible. Kind regards, Rebecca@ customer service

Posted 5 years ago

“sent me a mug that wasn't even in my basket. refused to believe my complaint. too late to reorder dad mug for fathers day so he had to have the random water birds mug that was sent. perhaps someone else received the mug I had ordered. not happy with the service.”

Helpful Report

Posted 5 years ago

Hello Linda, thank you for your review, i am sorry to hear that you are unhappy with our service. As per our email correspondence, on checking your order details I’m afraid that you did order the Water birds Nevis mug and not the Dad star mug as perhaps you thought. if you check your order confirmation email and dispatch email this will confirm your order details, and show that we did on this occasion send the correct mug that your ordered. We are unable to change or amend orders once they have been placed and in this instance sent the waterbirds mug out in good faith. As advised, you are more than welcome to return the mug to us for a refund if it is unwanted, please just contact our customer service and we can help arrange this for you. Kind regards, Rebecca@ customer service

Posted 5 years ago

Hello Linda, Thank you for your review, I am sorry to hear that you are unhappy with our service. As per our email correspondence, on checking your order details I’m afraid that you did order the Water birds Nevis mug and not the Dad star mug as perhaps you thought. if you check your order confirmation email and dispatch email this will confirm your order details, and show that we did on this occasion send the correct mug that your ordered. We are unable to change or amend orders once they have been placed and in this instance sent the waterbirds mug out in good faith. As advised, you are more than welcome to return the mug to us for a refund if it is unwanted, please just contact our customer service and we can help arrange this for you. Kind regards, Rebecca@ customer service

Posted 5 years ago

“Made order 10 days ago. No confirmation email they have not returned my emails and phone number is out of service. They did take my money though. IF a legitimate company...lousy customer service.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. Please can i ask for your order number so that we can look into this further for you/ as i am unable to find an order from you ,using your email address to search. Having also searched in our email in-boxes i'm afraid that i am unable to find any previous correspondence from you. I look forward to hearing from you, kind regards Rebecca@ customer service

Posted 6 years ago

“Haven’t received them yet!”

Helpful Report

Posted 6 years ago

Hello Vicki, Thank you for your review. I am sorry you have not received your order yet. I have tracked your parcel and can see that it is currently at your local Royal Mail delivery office; there was an attempted delivery on 10/05/2019, however as no one was home they have taken the parcel to the delivery office where it is now awaiting your collection or re-delivery choice. I have emailed you just now with more information regarding your tracking number and location of your parcel. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Absolute rubbish website to follow cannot find what I am looking for what a disgrace”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. I am sorry that you have been finding our site difficult to use. We try to make our site as easy as possible, for example with our easy to access tabs to help you find what you are looking for which include brand, occasion and recipient. However feedback is always vital so we can improve our site as much as we can. Therefore, I will certainly pass your comments on. If you are looking for something in particular, you can always drop us an email or give us a call so that we can help you find what you are looking for. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Nothing to do with delivery of price but all of them are in the cupboards and leave no smell, I picked different ones to see which were best but won’t be buying these Yankee products again”

Helpful Report

Posted 6 years ago

Hello Lynda, Thank you for your review. I am sorry to hear that the fragrance spheres you purchased appear to not have a strong scent. Yankee suggest that the spheres will only be activated by the removal of the protective seal under the lid, so it may be worth checking that this has been complete. Yankee produces 100's of different scents, some which are stronger and some which are weaker than others. This is to ensure that there is a scent for everyone. I am therefore sorry that the fragrances you ordered on this occasion were not as strong as you would have hoped. I really do hope that you are still able to enjoy these fragrance spheres. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“One order sent in 2 packages. Last one stuck in custom in norway. Will not pay to get it. I already payd for it pluss shipment. Could have given information about this so i could kept my money 😡”

Helpful Report

Posted 6 years ago

Hello Karin, thank you for your feedback. As per our email correspondence ,due to size and weight restrictions imposed by Royal Mail for the Airmail service, at the time of dispatch we sometimes have to send Airmail orders in multiple parcels and I can confirm that on this occasion your order was sent in 2 parcels. Unfortunately parcels can get split up during transit once they have left our warehouse. As they were dispatched on 21st March, both parcels are due to be delivered by 10th April. As you have received one parcel, if the other is held at customs and you choose not to collect it, the box will be returned to us, however this can take several weeks. All international parcels are subject to customs checks, and each parcel will have a customs declaration on the box advising of the contents and value, as per our T's and C's , we ask that the customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order, i'm afraid this is out of our control. Kind regards, Rebecca @ Customer Service

Posted 6 years ago

“Item received not similar as shown in the website. Terrible.”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback,further to our email correspondence we have sent a pre-paid returns label to you to send the item back to us for a refund. Our sincere apologies once again that the handle of the bag on our website is different to the bag you received, this is a manufacturing change that we were unaware of, we have now amended the picture on our website to reflect this. Kind regards, Rebecca@customer service

Posted 6 years ago

“I have not received the card I ordered from you yet as of today.”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback, i am sorry that you have not received your order, Royal mail advise that the card was delivered on 11th, i have sent an email to you with the details. Kind regards Rebecca @ customer service.

Posted 6 years ago

“Will not order again was missing items !”

Helpful Report

Posted 6 years ago

Hello Ashleigh, further to our email correspondence regarding the missing items, as we have established that the order was complete when it left our warehouse, should you need any further information from us to follow this up with Royal Mail, please do get in touch . Kind regards, Rebecca@customer service

Posted 6 years ago

“Once again I am waiting for my order which is late. Despite being a regular customer and residing in U.K. And paying £3 postage for a few votive candles , order still hasn't been received. Temptation gifts may offer periodical discounts but their delivery times and customer service is abysmal. WOULD NOT RECOMMEND TEMPTATION GIFTS.”

Helpful Report

Posted 6 years ago

Hello Nuala, Thank you for your email, I am sorry that your order has not yet arrived. I can advise that the parcel was dispatched from our warehouse on 2nd February with your chosen standard delivery, and then will have begun the onward journey to you with Royal Mail on Monday 4th , parcels are expected to arrive in 2-5 business days from dispatch. A today is day 4 since dispatch, please be assured that your order is on the way and expected to arrive with you by tomorrow at the latest. Having checked with our Royal Mail tracking, I can see that delivery has not yet been attempted. Kind regards, Rebecca Wilson, customer service

Posted 6 years ago

“I Ordered Two East of India Porcelain Birds the packing slip detailed Two but only one sent and received. Get it right first time I am a first time customer and you have caused me unessesary and unwanted inconvenience. Do exactly as it says on the tin and send what the customer had requested or lose business.”

Helpful Report

Posted 6 years ago

Hello Richard,thanks you for your feedback, i am very sorry that you received only one porcelain bird and not the two you ordered , as per our correspondence we have send this on to you, and sincerely apologise for the error. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Still waiting on my order not happy”

Helpful Report

Posted 6 years ago

Hello Demelza, i'm sorry that your order has not yet arrived. The parcel was dispatched on 9th with Airmail and is expected to arrive in 7-14 working days. As yesterday was day 7, please allow the full estimated delivery time and rest assured that your parcel is on the way. Kind regards, Rebecca @ customer service

Posted 6 years ago

“When can I expect delivery of my porcelain heart?”

Helpful Report

Posted 6 years ago

Hello Marie, I am sorry to hear that you have not yet received your order, I can see that you placed the order on 28/12/2018 and it was dispatched 29/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. Though if you have not received your order by the end of the day next Friday it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. Many apologies for any inconvenience caused. Kind regards Jaye @ Customer Services

Posted 6 years ago

“I have never received it. Still waiting.”

Helpful Report

Posted 6 years ago

Hello Martha, I am sorry to hear that you have not yet received your order, I can see that you placed the order on 29/12/2018 and it was dispatched 31/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. Though if you have not received your order by the end of the day next Friday it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. Many apologies for any inconvenience caused. Kind regards Jaye @ Customer Services

Posted 6 years ago

“I have not received my parcel, so I cannot enjoy it. I would appreciate you to give me a Tracking Number or tell me where it is so far, If you are not able to do so, please refund my Paypal Account. Mrs GRAUX”

Helpful Report

Posted 6 years ago

Hello Mrs Graux, Thank you for your review,I am sorry to hear that you have not yet received your order. I can see that you placed the order on 28/12/2018 and it was dispatched on 30/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Due to The New Year and the bank holiday, today is only the 7th working day since your parcel was dispatched so please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. However, if you have not received the parcel in the next week, it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you have not received your parcel by the end of the week, please let us know and we will look into this further for you. Many apologies for any inconvenience caused. Kind regards Rebecca @ customer service

Posted 6 years ago

Temptation Gifts Reviews