Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

“My order was packed incorrectly. I did not receive the item I ordered but another. The response was “sometimes that happens” and they r unable to correct and fill the order properly because the international shipping charges are too great. I was instructed to enjoy the wrong item on them and I would be credited for the one I ordered. Very disappointing indeed.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am very sorry that we sent the wrong item to you. Regrettably from time to time , due to human error, we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors. Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not viable for us. We have credited you for the incorrect item, and sincerely apologise for our error and any disappointment this has caused. kind regards Rebecca @ customer service

Posted 5 years ago

“Sad to have to say I’m not happy with provision of my order. Received an order addressed to me but which was actually for someone else. I told Temptation Gifts and they emailed me a return paid ticket and I duly took it to the Post Office. Instead of chasing up my parcel, which presumably went to the person who ordered the stuff I received, they left it. It’s now 10 days later and after chasing today they are now sending it by Premium delivery. Can’t understand why a new parcel wasn’t sent at once when they knew I had the wrong one. Not fair to make me wait whilst they waited for the other person to return it.”

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Posted 5 years ago

Hello Hazel, thank you for your feedback, we are very sorry that that you received the wrong order, this occasionally happens at our post bench when labels are applied to the wrong box, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. Thank you very much for returning the order to us, much appreciated. We have now sent your order out to you, our apologies for the delay, as duplicate Royal Mail labels can be produced, in these instances, although you may receive the wrong order, the correct order is already on the way, my sincere apologies that this was not the case on this occasion, and for the delay this caused. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I have not reccieved my package yet.”

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Posted 5 years ago

Thank you for your review, I can advise that your order was dispatched on 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @ customer service

Posted 5 years ago

“I still have not received the Dunoon Cups!!!!”

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Posted 5 years ago

Hello Rosemary, Thank you for your email. I can advise that your order was dispatched on 5th November using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 10-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 8 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Jaye @ Customer Services

Posted 5 years ago

“My 3yr old got over excited watching the display and banged on the window. A member of staff who thought we wouldn’t hear said she really hoped the window would break. I assume that she meant that would teach him a lesson. I’ll shop elsewhere and I suggest you all do too.”

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Posted 5 years ago

Hello Craig, Thank you for your review and apologies again for the experience you had in our Windsor store. As per our email to you on Saturday, we have forwarded your email on to our head of stores and she will be in touch as soon as possible regarding this incident. Sincerest apologies again for your experience in our store. Kind regards, Customer Services.

Posted 5 years ago

“Hi I have not received my orders as yet!!!!”

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Posted 5 years ago

Thank you for your review. I can advise that your order was dispatched on Monday 14th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @customer service

Posted 5 years ago

“Placed my order 10 days ago and still no package in sight, so there’s not much to rate.”

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Posted 6 years ago

Hello Agata, Thank you for your review. I can advise that your order was dispatched on 09/09/2019 using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 7 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Customer Services.

Posted 6 years ago

“NEVER received the order, $ received to them 2 days after order placed, sent 2 emails but they were sent back as undelivered & call placed was told "this call can not be completed as dialed" even though I used the oversea's number posted on website”

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Posted 6 years ago

Hello, Thank you for your feedback, i am sorry that you have been unable to email or call, please be assured that our phone lines are working and our emails too, so my apologies that you have been unable to get in touch. I can advise that your order was dispatched on Monday 22nd July using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as yesterday was day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards, Rebecca @ customer service

Posted 6 years ago

“My order was confirmed 8.july 2019, and now, tree weeks later, I still wait. Have not heard anything aboat my package”

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Posted 6 years ago

Hello , Thank you for your feedback. I can advise that your order was dispatched on Friday 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 14 since the order left our warehouse, please rest assured that your order is on the way to you, and should be with you in the next few days Kind regards, Rebecca @ customer service

Posted 6 years ago

Hello , Thank you for your feedback. I can advise that your order was dispatched on Friday 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 14 since the order left our warehouse, please rest assured that your order is on the way to you, and should be with you in the next few days Kind regards, Rebecca @ customer service

Posted 6 years ago

“Did not recieve my order and have lost my money. Whenever I email the customer care team, they assured me it was on the way but I never recieved it. Would not recommend others to shop here”

Helpful Report

Posted 6 years ago

Hello Tasmia, Further to our email correspondence, when you first contacted us , it was 9 days since the international order was dispatched as we kindly asked to to wait until the estimated 14 day delivery had passed. As regrettably on this occasion your order has not arrived , as advised we have refunded you in full. Our apologies once again, Kind regards, Rebecca@ customer service

Posted 6 years ago

“I have order this cup twice. First, I asked to delivery on my work address. but it never arrived. because the shipper did not found the address. I dont know why, So I order one more time, and then I asked to delivery to my home address. I have still not received it. So I hope it will come this time.”

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Posted 6 years ago

Hello, thank you for your review, i am very sorry that your previous order placed did not arrive with you, as advised this was unfortunately returned to us as unable to be delivered and the item has been refunded. Your new order placed on 27th June was dispatched on 28th with Airmail delivery and is expected to arrive with you in 7-14 working days. as today is day 6, please rest assured that your order is on the way to you. Kind regards, Rebecca @ customer service

Posted 6 years ago

“No attempt by the company to use alternative packaging. Everything in plastic packaging which was extremely disappointing and unless the ethos and awareness changes I will not order from this company again.”

Helpful Report

Posted 6 years ago

Hello Isabella, Thank you for your email and review regarding our packaging. We try very hard to ensure that all items are sent out with the appropriate amount of packaging to ensure that the item arrives safely, and if the amount of packaging used is excessive, we of course like to know so that we can ensure more training is given where necessary to stop wastage . I can advise that the bubble-wrap and air bags are fully recyclable in your plastic curb side collection, and just last week we have had a meeting with our packaging suppliers to look into fully compostable airbags and bubble wrap , and using paper tape to seal the boxes so that all the cardboard can be recycled without the need to remove the tape from the box first. Please be assured that we take the use of plastic and the environmental implications seriously and welcome all feedback, good or bad, so that we can continually improve all that we do and look forward to updating our customers on our packaging improvements as soon as possible. Kind regards, Rebecca@ customer service

Posted 6 years ago

“sent me a mug that wasn't even in my basket. refused to believe my complaint. too late to reorder dad mug for fathers day so he had to have the random water birds mug that was sent. perhaps someone else received the mug I had ordered. not happy with the service.”

Helpful Report

Posted 6 years ago

Hello Linda, thank you for your review, i am sorry to hear that you are unhappy with our service. As per our email correspondence, on checking your order details I’m afraid that you did order the Water birds Nevis mug and not the Dad star mug as perhaps you thought. if you check your order confirmation email and dispatch email this will confirm your order details, and show that we did on this occasion send the correct mug that your ordered. We are unable to change or amend orders once they have been placed and in this instance sent the waterbirds mug out in good faith. As advised, you are more than welcome to return the mug to us for a refund if it is unwanted, please just contact our customer service and we can help arrange this for you. Kind regards, Rebecca@ customer service

Posted 6 years ago

Hello Linda, Thank you for your review, I am sorry to hear that you are unhappy with our service. As per our email correspondence, on checking your order details I’m afraid that you did order the Water birds Nevis mug and not the Dad star mug as perhaps you thought. if you check your order confirmation email and dispatch email this will confirm your order details, and show that we did on this occasion send the correct mug that your ordered. We are unable to change or amend orders once they have been placed and in this instance sent the waterbirds mug out in good faith. As advised, you are more than welcome to return the mug to us for a refund if it is unwanted, please just contact our customer service and we can help arrange this for you. Kind regards, Rebecca@ customer service

Posted 6 years ago

“Made order 10 days ago. No confirmation email they have not returned my emails and phone number is out of service. They did take my money though. IF a legitimate company...lousy customer service.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. Please can i ask for your order number so that we can look into this further for you/ as i am unable to find an order from you ,using your email address to search. Having also searched in our email in-boxes i'm afraid that i am unable to find any previous correspondence from you. I look forward to hearing from you, kind regards Rebecca@ customer service

Posted 6 years ago

“Haven’t received them yet!”

Helpful Report

Posted 6 years ago

Hello Vicki, Thank you for your review. I am sorry you have not received your order yet. I have tracked your parcel and can see that it is currently at your local Royal Mail delivery office; there was an attempted delivery on 10/05/2019, however as no one was home they have taken the parcel to the delivery office where it is now awaiting your collection or re-delivery choice. I have emailed you just now with more information regarding your tracking number and location of your parcel. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Absolute rubbish website to follow cannot find what I am looking for what a disgrace”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. I am sorry that you have been finding our site difficult to use. We try to make our site as easy as possible, for example with our easy to access tabs to help you find what you are looking for which include brand, occasion and recipient. However feedback is always vital so we can improve our site as much as we can. Therefore, I will certainly pass your comments on. If you are looking for something in particular, you can always drop us an email or give us a call so that we can help you find what you are looking for. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“Nothing to do with delivery of price but all of them are in the cupboards and leave no smell, I picked different ones to see which were best but won’t be buying these Yankee products again”

Helpful Report

Posted 6 years ago

Hello Lynda, Thank you for your review. I am sorry to hear that the fragrance spheres you purchased appear to not have a strong scent. Yankee suggest that the spheres will only be activated by the removal of the protective seal under the lid, so it may be worth checking that this has been complete. Yankee produces 100's of different scents, some which are stronger and some which are weaker than others. This is to ensure that there is a scent for everyone. I am therefore sorry that the fragrances you ordered on this occasion were not as strong as you would have hoped. I really do hope that you are still able to enjoy these fragrance spheres. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“One order sent in 2 packages. Last one stuck in custom in norway. Will not pay to get it. I already payd for it pluss shipment. Could have given information about this so i could kept my money 😡”

Helpful Report

Posted 6 years ago

Hello Karin, thank you for your feedback. As per our email correspondence ,due to size and weight restrictions imposed by Royal Mail for the Airmail service, at the time of dispatch we sometimes have to send Airmail orders in multiple parcels and I can confirm that on this occasion your order was sent in 2 parcels. Unfortunately parcels can get split up during transit once they have left our warehouse. As they were dispatched on 21st March, both parcels are due to be delivered by 10th April. As you have received one parcel, if the other is held at customs and you choose not to collect it, the box will be returned to us, however this can take several weeks. All international parcels are subject to customs checks, and each parcel will have a customs declaration on the box advising of the contents and value, as per our T's and C's , we ask that the customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order, i'm afraid this is out of our control. Kind regards, Rebecca @ Customer Service

Posted 6 years ago

“Item received not similar as shown in the website. Terrible.”

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Posted 6 years ago

Hello, thank you for your feedback,further to our email correspondence we have sent a pre-paid returns label to you to send the item back to us for a refund. Our sincere apologies once again that the handle of the bag on our website is different to the bag you received, this is a manufacturing change that we were unaware of, we have now amended the picture on our website to reflect this. Kind regards, Rebecca@customer service

Posted 6 years ago

“I have not received the card I ordered from you yet as of today.”

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Posted 6 years ago

Hello, thank you for your feedback, i am sorry that you have not received your order, Royal mail advise that the card was delivered on 11th, i have sent an email to you with the details. Kind regards Rebecca @ customer service.

Posted 6 years ago

Temptation Gifts Reviews