Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,928 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 14th June 2025

1517

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed with service from Temptation gifts. I made a substantial order on the 5th of December; christmas presents for my baby son and wife. I paid 10 pound postage/delivery and I have still not received my order, 17 days later. I have contacted and was advised there was no tracking on my order but it left their warehouse. Really disappointed and now with all the disruption I am unlikely to have Christmas presents for my son's first Christmas. Emailed customer service again this morning but did not receive a reply.”

Helpful Report

Posted 4 years ago

Hello John, Thank you for your email, I am very sorry to hear that you have not yet received your order. I can see that you placed the order on 5th December and it was dispatched on 9th. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may unfortunately take slightly longer for a parcel to be delivered due to the current pandemic causing possible restrictions on flights and internal processing . We still expect the vast majority of parcels to most destinations to be delivered in normal time frames but for some, delivery may take longer than listed. Please rest assured that your parcel is still very likely on its way to you as 10 days is not an unusual amount of time to wait, if you have not received your order by the end of the day on 30th it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until then please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Rebecca @ customer service

Posted 4 years ago

“Awful. I sent a few emails to enquire where my parcel was. My parcel never arrived. I ordered on 30th november and it was the 18th dec”

Helpful Report

Posted 4 years ago

Good morning, thank you for your review regarding your recent order with Temptation Gifts. I am sorry to hear that your order has yet to arrive. I can see from our ordering system that your last correspondence on 18th December was replied to, confirming that your parcel has unfortunately been lost and your order refunded in full. Please check your emails, and possibly your junk folder to, for confirmation. My apologies once again for the inconvenience caused. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“All items in process of being returned. There was a long delay in receiving these. When I called to find out where they were they were in a Royal Mail sorting office stuck due to Covid-19 apparently. I asked if a replacement could be sent by alternative means and would pay but told not possible. The only option I was offered was a returns label by email. I can't get a refund until the return is received and processed so goodness knows when I will eventually get back the money I handed over to the company mid November! Will not use again.”

Helpful Report

Posted 4 years ago

Hello Lucy, Thank you for your review. Once again, we are very sorry that your order arrived late. We did dispatch this order less than 48 hours after you placed the order; unfortunately, once an order leaves our warehouse, it is in the hands of Royal Mail and we are unable to expediate delivery if it is delayed. Royal Mail are sadly experiencing an increased frequency of delayed deliveries due to a lack of staff and an increased volume of parcels this year. As I mentioned in our previous correspondence, in the event that you return the parcel and do not hear from us within 5 working days, do get in touch with us. We will check the tracking for the returns label and if it seems like the parcel is lost, we will still issue a refund. Apologies once again for the delays you experienced. Kind regards, Chloe Customer Service

Posted 4 years ago

“E arrivato tutto rotto e si 160euto di spesa mi hanno rimborsato 23 euro.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, i am very sorry that the Christmas decorations in your order arrived broken, as regrettably due to the high cost of international shipping, we were unable to offer replacements , i can see that we have refunded you for the broken items. I apologise for any inconvenience and disappointment caused, kind regards, Rebecca@ customer service

Posted 4 years ago

“Not even one star worthy. Ordered a Yankee Scenterpiece from this company, which came fairly promptly. However, was extremely disappointed when i opened the parcel to find the scenterpiece to be faulty, looking water damaged and not like pictured on the webpage. When contacting customer service i was made to feel small and tried to be deceived and when asked for proof that this was how the item should've looked was told this was impossible. Then to be told I would have to pay to return this item which wasn’t faulty on my behalf came as a shock. Extremely disappointed in this full process and will not be shopping here again.”

Helpful Report

Posted 4 years ago

Hello , thank you for your review, i am sorry that you are disappointed with the scenterpiece meltcup warmer that you have received. As explained in our email correspondence, the item you have received is not faulty, this is the design as shown on our website. I have emailed and advised that if you would like to return the warmer to us, please use the return label provided to send it back to us free of charge. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I still haven't received my order after 2 weeks and appear to have no way of tracking it.”

Helpful Report

Posted 4 years ago

Hello Geoff, Thank you for your review, I am sorry to hear that you have not yet received your order. I can see that you placed the order on 21/11/2020 and it was dispatched on 23/11/2020. Once orders have been dispatched our system puts them as complete. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please rest assured that your parcel is still very likely on its way to you as this is not an unusual amount of time to wait, if you have not received your order by the end of the day on Monday (14/12/2020) it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until 14/12/2020 please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards Chloe Customer Service

Posted 4 years ago

“Return the item as the base didn’t match the top and then had to pay £3.50 for the pleasure of returning faulty goods.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback, i am sorry that you were unhappy with the shade and tray set. As shown on our website, these do have the crackle effect shade and spotted tray. We do ask that if the item is not as expected or unwanted, that the cost of the return is covered by the customer. I apologise for any disappointment caused, kind regards Rebecca @ customer service

Posted 4 years ago

“Today marks 3 weeks exactly since I made my order from the site and my goods have not been delivered. I am rather upset at myself because I didn't realize that the parcel will be shipped without tracking until after I got the shipping notification from the company. I had just assumed that since the order was over 50£ it must surely come tracked. Alas, nope. I get at least a couple of packages from the UK every week (eBay, The Hut group, Space NK, etc) so I am very familiar with the various shipping options and delivery times and know full well that if Royal mail's airmail doesn't arrive in 10 days, it doesn't arrive at all. I have just checked the reviews here and found quite a bit of other EU customers complaining of similar issues as myself and saw that the company responded to their reviews by telling them to wait for an absurd amount longer (I repeat, my UK packages usually get here the same week, regardless of COVID, so asking us to wait for a month or longer is honestly just offensive) or to check their local post offices as if parcels would somehow just end up abandoned there without the recipients being notified of it? All this makes me feel very discouraged about getting my money back and I wish I was better informed before making my order. Edited to add that I have been in contact with the company and assured they'll be dealing with the situation so I changed the rating to a 3. Edited again to change my rating back to 1 since the company wants me to wait for another 20 days due to the fact that "my parcel might be stuck at customs" which is beyond absurd since we're both (presently at least, who knows what joys Brexit 2021 might bring) in the EU so naturally, there are no customs and haven't been for the last dozen years or so.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, i am sorry that your order has not yet arrived. I can see that you placed the order on 16th November and it was dispatched on 18th. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please rest assured that your parcel is still very likely on its way to you as 13 working days is not an unusual amount of time to wait, if you have not received your order by the end of the day on Friday 11th December it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until 11th please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Rebecca @ customer service

Posted 4 years ago

“Unfortunately still haven't received my order!”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, I am sorry to hear that you have not yet received your order. I can see that you placed the order on 15 November and it was dispatched on 16 November. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10 - 14 working days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please rest assured that your parcel is still very likely on its way to you as this is not an unusual amount of time to wait, if you have not received your order by the end of the day on 6 December it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until 6 December, please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Chloe Customer Service

Posted 4 years ago

“I still have not received my delivery :-(”

Helpful Report

Posted 4 years ago

Thank you for your review, I can advise that your order was dispatched on 11th November using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as Monday will reworking day 13 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @customer service

Posted 4 years ago

“you have sent me a request to review however I have not received my goods yet”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, i am sorry that your order has not arrived with you, i have emailed you regarding this. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Bonjour, Je n'ai toujours pas reçu mon colis. Je n'ai aucune nouvelle.”

Helpful Report

Posted 4 years ago

Hello Chantal, Airmail orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please rest assured that your parcel is still very likely on its way to you as this is not an unusual amount of time to wait, if you have not received your order by the end of the day on Friday 20/11/2020, it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until 20/11/2020, please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards Chloe Customer Service

Posted 4 years ago

“I made my purchase on October 29th. It is November 14th now and I still have not received my order. Official deadline was a week ago.”

Helpful Report

Posted 4 years ago

Good afternoon Diana, thank you for your recent review. I am sorry to hear that your order has yet to arrive. Your order was shipped from our warehouse on 29th October via our Royal Mail AirMail international delivery service, which can take between 7-10 working days to arrive. Very occasionally shipments can be delayed further, and this has become more frequent due to the current pandemic. This is not an unusual amount of time to wait, and you parcel is still likely on its way to you. I have sent you an email directly with further information on your order, and I hope your order arrives with you shortly. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“The delivery box with a China dish inside was falling apart on delivery. Inside the wrapping of bubble wrap was badly taped and loose. How the dish remained unbroken was a miracle.”

Helpful Report

Posted 4 years ago

Hello Jackie, Thank you for your review. I am sorry to hear that your parcel has arrived with less wrapping than it should have. We endeavour to wrap all our parcels securely to ensure safe transport to our customers. If you would kindly email customerservice@temptationgifts.com with a photo of your parcel we can look into this further. Kind regards, Emma @ Customer Service

Posted 4 years ago

“I never got my friends birthday card and whilst an email said they would send another- that never came either.”

Helpful Report

Posted 4 years ago

Good afternoon, thank you for your review. I am sorry to hear that you have yet to receive your original or replacement birthday cards. I have looked into this for you, and emailed you separately with an update on your order. I apologise again for any inconvenience caused. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“Received two broken candles and still haven't received refund.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, apologies once again that 2 of the candles arrived broken. I can confirm that we have refunded £34.78 to you on 20th October to your PayPal account, this usually shows in the account within 5 working days. Therefore please can i respectfully suggest that you contact PayPal for further information regarding the credit. Kind regards, Rebecca@ customer service

Posted 4 years ago

“All Yankee Candle melts received had damaged film wrappings, a large area of damage on 1 side (see photograph) and a smaller area on the opposite side. I emailed customer service at temptation gifts, with the photograph included here, pointing out that they should inform people of this damage before purchase. I also clearly stated I was not seeking anything from them. The reply included the statement “They have openings in the film so that the scent can be sampled before purchase”. I have been purchasing YK melts for years and have never ever received ones with large holes in the film surrounding them. I felt insulted that the customer service representative could think me so stupid that I would accept such a statement, In light of their attitude towards customers I would suggest people stay far away from this company.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am sorry that you are unhappy with the Wax Melts tarts that you received. We keep stock of several thousand Yankee Candle wax melt tarts in our warehouse, of various fragrances, and they are all sent to us from Yankee with this plastic wrap on each one. They have openings in the film so that the scent can be sampled before purchase. This does not affect the power of the scent or condition of the wax as they are capable of holding this for a considerable amount of time. However, we have passed your feedback onto my Marketing Department for them to look into for future. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Melt cups stuck onto the Yankee Candle melt Addision device and destroyed everything”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, i am sorry that the melt cups have stuck to the melt warmer. As advised in our email correspondence with you, please return the warmer and any unused melts to us and we will of course arrange a refund, and send the unit back to Yankee candle to look into further. our apologies once again, kind regards, Rebecca @ customer service

Posted 4 years ago

“NOT arrived as yet. Sorry.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am sorry to hear that your order has not arrived. I can confirm that this was dispatched from our warehouse on the 13th October 2020, this was sent using our standard Royal Mail delivery service, parcels sent using this service are expected to arrive within 2 to 5 working days. We can see from the tracking information that your parcel with the unique ID: 3704313710010AF1995BE shows as being delivered on the 17th October 2020 ,please see the link below. In our experience the postman does not always leave a card if the parcel has been left with a neighbour or is a safe place. Therefore, please could I ask you to check with any neighbours to see if they have taken the delivery in for you and the usual ‘Leave safe areas’ like the shed, garage, behind the bin, in the bin etc. https://www3.royalmail.com/track-your-item#/tracking-results/3704313710010AF1995BE (if link has been removed please visit Royal Mail, select tracking and enter the unique ID provided above to see this information) Kind regards, Lisa

Posted 4 years ago

“Small hedgehog. Very disappointed, looked like a second, part of ear missing. I had bought it as a gift but have had to keep it, because of the poor quality”

Helpful Report

Posted 4 years ago

Hello, thanks you for your feedback, i am very sorry to hear that the hedgehog arrived damaged and for any disappointment this has caused. If you would like to email a photo to us, we will of course send a replacement to you or refund if you prefer. kind regards, Rebecca @ customer service

Posted 4 years ago

Temptation Gifts is rated 4.9 based on 32,928 reviews