Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,916 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 29th May 2025

Kate

Temptation Gifts 5 star review on 27th May 2025

Claire H

Temptation Gifts 5 star review on 26th May 2025

Lucy A

Temptation Gifts 5 star review on 24th May 2025

Anonymous

1516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor customer service once order is placed and delivery complete...you'll never get your money back or decent customer care”

Helpful Report

Posted 6 months ago

Thank you for your review. The assorted products on our website are randomly chosen by our pickers, as explained in the product description. We ask that any preferences for assorted items be noted on your order and our pickers will try their best to ensure customers receive the preferred design where stock allows. As, on this occasion, no preference was given, one of the assorted designs was randomly picked. I am afraid that this would therefore not be considered incorrect so we are unable to offer a replacement or refund. If you would like our unwanted returns information please contact us via our email, customerservice@temptationgifts.com and we can of course provide this. Kind regards, Customer Service

Posted 6 months ago

“Apparently ‘I’ left house number off my address however they still continued to post with an incomplete address meaning that Royal Mail were unable to deliver. I called their customer services and they confirmed they would deliver once parcel was returned to them and then tried to charge me redelivery at £3.95. I confirmed that I provided a full correct address, the same as I used in my previous orders and that wasn’t happy to be charged again. The lady confirmed that they would just send out. 4 days later I had an email confirming they had received the parcel and to confirm if I wanted it resent and to pay the charges … I tried to call with no success … this was a present for my daughter for a jelly cat that she had specially requested for her birthday… her birthday had been missed at that point due to the delivery delay and I had promised that I had found the jelly cat and that it had been delayed so I was left with no choice but to pay delivery! Poor customer service and not fulfilling their promises. I would say they need to take a look at their process …just to pay the redelivery charge took 6 backward and forward emails … the resource it took them to do this? Surely it would have just been cheaper for them to have kept their promise and pay the £3.95 postage themselves and to have kept me as a future customer?? I will not be using them again 😕”

Helpful Report

Posted 6 months ago

Hello, thank you for your review, we are sorry to hear that you are disappointed with our customer service. We are sorry but unfortunately, we cannot be held responsible for any incomplete or incorrect address information on the order details. We ship the orders in good faith as we believe that the information provided has been verified and is correct. When placing the order, our website prompts customers to check the address whilst entering it at the checkout and again just prior to entering your card details and paying and then again when we email you the confirmation of your order. Due to the volume of parcels sent out every day, we are unable to individually check each address that comes through. Our automated dispatch system does make some standard checks to verify that it’s a UK address with a valid post code, but it cannot check that names and numbers are entered correctly, therefore because the postcode was included, the Royal Mail postage label system did not flag up any issues on this occasion. When placing the order, our website prompts customers to check the address whilst entering it at the checkout, and again just prior to entering your card details and paying, and again when we email you the confirmation of your order.If a parcel is returned to us with an incomplete address, we do ask for a re-delivery fee to send the parcel back out to the correct address. Kind regards, Rebecca @ customer service.

Posted 6 months ago

“Numerous attempts to contact customer service with no reply or acknowledgement at all. As a pensioner I find this both unhelpful and very stressful. I would sadly not recommend this website.”

Helpful Report

Posted 7 months ago

Thank you for your review. We have just replied to your email and your order has been returned to us today and a refund processed. kind regards Rebecca@customer service

Posted 7 months ago

“The first time my partner ordered from this company we had issues with 3 out of the 4 items we received. Although we had issues with the order, the complaint was dealt with swiftly and we had replacements sent to us within 48h the issue was resolved and within 5 days; all items had been sent back and received. Although there were issues with the order I was impressed with the customer service and decided to order again a few weeks later. Unfortunately, the second order also had issues but this time around the customer service has been nothing in comparison to last time. I contacted TG Thursday and had a response Friday afternoon but there has been no communication since and no mention of when i will receive the replacement or will receive the prepaid label so I can return the faulty item. I’m getting married this week and need to get this issue sorted before I go away on my honeymoon.”

Helpful Report

Posted 9 months ago

Thank you for your review. I'm sorry to hear that you're unhappy with our service. I can see that we have now resolved this for you. During busier periods it can take slightly longer for us to respond to emails, however, we do always aim to respond within 24 hours. Apologies for any inconvenience caused. Kind regards, customer service

Posted 9 months ago

“Not the right colour still love it and don’t wanna send it back I ordered blue and it came green moss bunny”

Helpful Report

Posted 10 months ago

Hi Milly, thank you for your review and photo, we are very sorry that we sent the wrong colour bunny to you. We are however pleased that your still love it and wish to keep the moss bunny instead. Please accept our apologies, kind regards Rebecca @ customer service

Posted 9 months ago

“Ordered a stuffed animal off of here, and recieved the wrong order and am being refused a refund for smth I didn’t order. and got told the box was apparently to big for the item that came , like thags my fault you put a small item in a big box with lots of packaging paper to make the box heavy to hide the fact u sent me the wrong item. DO NOT WASTE YOUR TIME , the same thing happened to a cousin of mine a couple months before and I read comments and everything seemed fine but apparently not”

Helpful Report

Posted 10 months ago

Thank you for your review. As per our email correspondance, after investigating fully , our findings conclude that the gift-wrapped item was correctly sent and received. Kind regards Rebecca @ customer service

Posted 10 months ago

“Very small for the price & poorly packaged”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry that you are dissapointed with the size of the Jellycat cream heart. We do provide the dimensions of all our items to aid selection. Kind regards, rebecca @ customer service

Posted 10 months ago

“Living outside the UK, I ordered a cup as a gift for my dad. That cup costed me €35, approx. £29 to which I had to pay £7 additional shipping costs. However, to acknowledge receipt of my order, I was asked to pay €15 which could have been much cheaper if Temptation Gifts had taken customs duties in charge before shipping. On total the cup costed me €50, which is very expensive. So, for people don’t living in the UK, please don’t order there as the attractive cost of the beginning turned into a very bad deal.”

Helpful Report

Posted 10 months ago

Thank you for your review regarding your recent order. Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Many thanks for your comments, customer feedback to of paramount importance to us as, and I will of course pass your comments on, I am sorry to hear that this may prevent you from purchasing from us in the future. Kind regards Rebecca@customer service

Posted 10 months ago

“Appalling customer service for faulty items, no returns accepted except with a high charge for shipping faulty goods back. Beware.”

Helpful Report

Posted 10 months ago

Thank you for your review. I'm sorry to hear that you were unhappy with our service. As mentioned in our email correspondence, we of course looked into your query further with the stock we have and concluded that the product received was not faulty. I'm afraid that, on this occasion, we were therefore unable to assist further. Kind regards, Customer service

Posted 10 months ago

“Item was faulty fastening did not work”

Helpful Report

Posted 10 months ago

Thank you for your review. I'm sorry to see that the product was faulty. I can see that we of course offered to send a replacement, however, as you mentioned preferring a refund, a prepaid returns label has been provided so this item can be returned at no cost to yourself, for a full refund. Kind regards, Customer Service

Posted 10 months ago

““Shipping Methods £2.50 Standard Delivery 2-5 working days” This is what is stated on their webpage, I placed an order, it’s now the 3rd day I’ve received no confirmation that it’s been dispatched. I raised it with the company who have said the above delivery times are after dispatch, very misleading, you could in sight be waiting a week or 2 for them to dispatch your items! I’ve cancelled the order and I’m waiting on a refund.”

Helpful Report

Posted 11 months ago

Thank you for your review. We do aim to dispatch orders within 1 working day of being placed, but at particularly busy periods this may take up to 3 working days. Please see our UK delivery page on the website for further information on this. Due to our Summer sale, we have unfortunately become very busy, and whilst our fulfilment team are working very hard to get orders out the door as quickly as possible, orders placed with standard delivery are taking up to the 3 working days to be dispatched. As requested, your order has been cancelled and a full refund has been issued. I'm sorry that, on this occasion, you were disappointed with our dispatch time. Kind regards, customer service

Posted 11 months ago

“I’ve ordered few things from the website and they never came through! The contact are reactive but their service isn’t working. I hope I get refund because I was told so (if I wasn’t delivered) and I still got nothing!”

Helpful Report

Posted 11 months ago

Hi Dakota, Thank you for your review. FedEx have contacted us to confirm that they attempted delivery again, however, couldn’t find anyone with this name at the given address. They have now started the process of returning the parcel back to us. Once back with us we will of course contact you regarding a refund. Apologies for any disappointment caused. Kind regards, customer service

Posted 11 months ago

“the item i bought was not working...the small monitor isnt working my money was not worth it”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, I am sorry that your monitor is not working. Please contact customerservice@temptationgifts.com so we can look into this further. Kind regards, customer service

Posted 1 year ago

“I ordered 5 jelly cat gifts from here purely because the ones I wished to purchase were not in stock direct from jelly cat. The packaging was very poor they were literally just ‘stuffed’ and squashed in into a cardboard box - no care or pride involved - I will not purchase from here again”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, i am sorry that you are unhappy with our packaging. As these are packed tightly in tissue when sent out, they do benefit from plumping up and re-shaping on arrival. . We endeavor to use as little packaging as possible whilst ensuring that the Jellycat items arrive safely. If you wish to return the item to us, you are of course welcome to do so. Kind regards, customer service

Posted 1 year ago

“Huge customs charge for import into the EU. Notification of this was in tiny lettering at checkout. Completely non sympathetic staff. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link on our website. In our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. Kind regards,Rebecca @ customer service

Posted 1 year ago

“Unfortunately, my parcel didn’t arrive. This was due to Fedex rather than Temptation Gifts. I must add, that the emails I received from Roby, in Customer Service, were excellent. Thank you! (It appears I have to score each item that I didn’t receive, perhaps an N/A would be fairer to yourselves!!)”

Helpful Report

Posted 1 year ago

“Recently bought the koala lots of fur coming out of the ears and body was told to trim it with scissors the label say’s suitable from birth Was t very helpful or nice”

Helpful Report

Posted 1 year ago

Thank you for your review. All the Jellycat are sent to us straight from Jellycat themselves and have been quality checked by both their team and ours prior to dispatch. Many of super soft long haired plush will shed fur a little when they are new; this is perfectly normal and nothing to worry about. You can safely just pull it out or snip out the loose fluff with scissors. As all our Jellycat items are sent to us by Jellycat themselves and have passed their quality checks and our inspection on dispatch, the loose hair is not considered a fault. If you wish to return them to us, you are of course welcome to do so. If you would like to return the item, please let us know and we can forward our returns information to you. Kind regards, customer service

Posted 1 year ago

“abissmal. i had 3 items missing from my order. have e mailed numerous times and spoke to a lady on the phone and still no reply or my missing items. i will not be purchasing from you again.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your review. I'm afraid I am unable to locate any email or record under the provided order number. Please may I ask you to email us again at customerservice@temptationgifts.com with a photo of the delivery note from your order so that we can look into this for you? Kind regards, Customer service

Posted 1 year ago

“Definitely don’t smell as good as they used to . Previously I could smell as soon as I entered my home. Everyone one commented on lovely smell. With the new ones you only smell when passing by and no one makes comments. Definitely will not buy again. Everyone I know who has recently bought has the same opinion”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to hear that you're disappointed in the strength of the melt cups. The fragrances available do vary in strength and Clean Cotton and Black Coconut are more subtle than some. We of course take your feedback seriously and will look into this. If you have any further concerns regarding this, please contact us at customerservice@temptationgifts.com, Kind regards, customer service

Posted 1 year ago

“Reviewed a jellycat soft toy rolled up so tight in a plastic bag .. not nicely packed at all and all out of shape no care has been taken at all … for the price I paid I was shocked ..I’d always buy from the jellycat website next time”

Helpful Report

Posted 1 year ago

Hi Dee, Thank you for your review. We do wrap our Jellycat securely in tissue paper and ship them in recyclable soft plastic shipping bags. Over the years we have found that this type of packaging has been suitable protection for Jellycat and other plush items so apologies if you have encountered issues with the way this has been packed. As this is a soft product, we do find that they can sometimes need a bit of plumping to get back to shape after being packed securely when shipped. If you are finding any problems with the product, please may I ask you to send us photos of the specific issues to customerservice@temptationgifts.com so that we can advise further? Kind regards, Customer Service

Posted 1 year ago

Temptation Gifts is rated 4.9 based on 32,916 reviews