Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,931 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 14th June 2025

1517

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I really like the Dunoon mugs. Unfortunately the handling of my order did'nt work well. I ordered the mugs in Oktober but I recieved my order at the end of December. The order should be freight free, but I had to pay for the delivery since you dont have control of the deliveries. This means that I will not shop any more from Temptation Gifts.”

Helpful Report

Posted 5 years ago

Hello Sandra, Thank you for your review. Looking into your order, I can see that your order was dispatched 21st October 2019 and was then returned back to us on November 26th after an attempted delivery and then being held at the delivery office awaiting collection. As the parcel was not collected by you, the parcel was returned to sender. As per our correspondence on November 26th, as the parcel was not claimed, we sadly could not send the parcel out to you without an additional payment. As you chose to have the parcel resent rather than refunded and agreed to pay the shipping again, your parcel was then re-dispatched on 3rd December. We are glad that your order arrived the second time and we are really glad to hear that you like the mugs! Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“The order wasn’t correct, the wax melt was substituted with a votive candle. I don’t use votive candles , I didn’t return it as the time delay and cost was disproportionate, I also find the delivery time is quite longer than expected I think I’ll source my items elsewhere”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your email, I am very sorry to hear we have not sent you the item you ordered. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We always ask customers to email us directly if they ever receive and incorrect or damaged product so we can get this resolved for them. Therefore, we kindly request that you email a photo of the Dried Lavender & Oak Wax Votive that you have received in error, on receipt we will of course send the correct Dried Lavender & Oak Wax Melt Tart to you. I look forward to hearing from you to resolve this as soon as possible. My apologies for any inconvenience caused, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Highly unsatisfied with product purchased”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, I am sorry to hear that you are disappointed with the slippers. If you wish to return them to us you are of course welcome to do so. as per our email correspondence on 21st December, we have sent all the details as to how to send these back to us for a refund if you wish. kind regards Rebecca @ customer service

Posted 5 years ago

“I ordered an item 2 weeks before Christmas as a present but here we are on Dec 27th and no delivery. I have had to source elsewhere, and no email from customer service.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your email,i can advise that your order was dispatched on 16th with 1st class Royal Mail and is showing as delivery attempted on 17th but there was no one available to accept delivery, the parcel is now held at your local delivery office for collection, i have emailed you all the information. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Can’t review this yet as I still haven’t received my item yet.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am sorry that your order has not yet arrived, i have sent an email to you so that we can look into this further. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Never received item, no response from customer service”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i can confirm that my colleague has been corresponding with you regarding the order being delivered to the delivery address included with your order details when you placed your order on-line. Please can i ask you to contact our customer service by email to discuss this further. kind regards, Rebecca @ customer service

Posted 5 years ago

“Hello. I am very dissappointed because I did not received the Dunoon box I paid. . The cup was ok but I did not received the box.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, i am very sorry that the box was not included with your order, we have refunded you for the missing box, and sincerely apologies for any disappointment caused. Kind regards, Rebecca @ customer service

Posted 5 years ago

“My parcel has not arrived within the time that they said it would, when I made my final payment.”

Helpful Report

Posted 5 years ago

Good morning, We can see from your order number that your order was delivered on Thursday 19th December, working day four after the date of dispatch. Please kindly contact us directly at customerservice@temptationgifts.com should have any queries regarding your order. Wishing you a merry Christmas, Customer Services

Posted 5 years ago

“I ordered a penguin, got a dog. Not happy at all.”

Helpful Report

Posted 5 years ago

God eftermiddag Kristina, Thank you for your review. We are very sorry to see we have sent you the incorrect item. Please see the email we sent to you this afternoon regarding your refund. Apologies again for the inconvenience caused, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“I do all my shopping online from a range of retailers. I've never experienced such an unreliable service. Two weeks later it still hasn't arrived. When I called for an update they've literally had to resend my order and it still hasn't arrived! Never shopping here again!”

Helpful Report

Posted 5 years ago

Hello Rumina, Thank you for your review. As per our calls this week, we are very sorry that your first order did not arrive with you. This was dispatched on the 4th December with your chosen standard delivery. Once a parcel has left us, it is down to the courier to get the parcel to you. We are therefore sorry that your original order got lost in Royal Mail's postal system on this occasion. Your parcel was then resend out yesterday afternoon and so is expected to be with you in 1-3 working days. We apologise again for any inconvenience caused. Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Really disappointed as one mug was broken and I will not get a new sent due to shipping costs to Sweden. That It was planned for a christmas gift didn't really make it better .....”

Helpful Report

Posted 5 years ago

Hello Carina, Thank you for your review. We are very sorry again that the Catastrophe Henley Shape Mug arrived broken. As per our email to you, we are very sorry but due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not a viable option for us. We have of course refunded you for the broken item and you are more than welcome to place a new order for the broken item. Our sincerest apologies again, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Received the wrong product with no return address. Emailed the company and had no response”

Helpful Report

Posted 5 years ago

“Having had problems with an Emma Bridgewater coffee pot bought from Temptation Gifts last year, I was unsure whether to buy from them again. I placed an order in time for my wife's birthday, again for Emma Bridgwater items. A tin I ordered is scratched and they've had to send me THREE vases as every one is faulty, cracked, pin pricks in the glazing and/or wonky writing. They are polite enough and efficient at sending out replacements but (having bought a lot of Emma Bridgwater items elsewhere), can only assume they are seconds.”

Helpful Report

Posted 5 years ago

Hello Jon, Thank you for your review. We are sorry to hear that the third Black Toast Medium Vase has faults too. Please be assured that these are not seconds. As per our email to you, use the pre-paid returns label that was posted to you with vase to return the three vases back to us, along with the damaged tin, and on receipt we will of course refund you for the items. Apologies again for the inconvenience caused, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“My order was packed incorrectly. I did not receive the item I ordered but another. The response was “sometimes that happens” and they r unable to correct and fill the order properly because the international shipping charges are too great. I was instructed to enjoy the wrong item on them and I would be credited for the one I ordered. Very disappointing indeed.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am very sorry that we sent the wrong item to you. Regrettably from time to time , due to human error, we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors. Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not viable for us. We have credited you for the incorrect item, and sincerely apologise for our error and any disappointment this has caused. kind regards Rebecca @ customer service

Posted 5 years ago

“Sad to have to say I’m not happy with provision of my order. Received an order addressed to me but which was actually for someone else. I told Temptation Gifts and they emailed me a return paid ticket and I duly took it to the Post Office. Instead of chasing up my parcel, which presumably went to the person who ordered the stuff I received, they left it. It’s now 10 days later and after chasing today they are now sending it by Premium delivery. Can’t understand why a new parcel wasn’t sent at once when they knew I had the wrong one. Not fair to make me wait whilst they waited for the other person to return it.”

Helpful Report

Posted 5 years ago

Hello Hazel, thank you for your feedback, we are very sorry that that you received the wrong order, this occasionally happens at our post bench when labels are applied to the wrong box, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. Thank you very much for returning the order to us, much appreciated. We have now sent your order out to you, our apologies for the delay, as duplicate Royal Mail labels can be produced, in these instances, although you may receive the wrong order, the correct order is already on the way, my sincere apologies that this was not the case on this occasion, and for the delay this caused. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I have not reccieved my package yet.”

Helpful Report

Posted 5 years ago

Thank you for your review, I can advise that your order was dispatched on 9th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @ customer service

Posted 5 years ago

“I still have not received the Dunoon Cups!!!!”

Helpful Report

Posted 5 years ago

Hello Rosemary, Thank you for your email. I can advise that your order was dispatched on 5th November using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 10-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 8 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Jaye @ Customer Services

Posted 5 years ago

“My 3yr old got over excited watching the display and banged on the window. A member of staff who thought we wouldn’t hear said she really hoped the window would break. I assume that she meant that would teach him a lesson. I’ll shop elsewhere and I suggest you all do too.”

Helpful Report

Posted 5 years ago

Hello Craig, Thank you for your review and apologies again for the experience you had in our Windsor store. As per our email to you on Saturday, we have forwarded your email on to our head of stores and she will be in touch as soon as possible regarding this incident. Sincerest apologies again for your experience in our store. Kind regards, Customer Services.

Posted 5 years ago

“Hi I have not received my orders as yet!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. I can advise that your order was dispatched on Monday 14th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @customer service

Posted 5 years ago

“Placed my order 10 days ago and still no package in sight, so there’s not much to rate.”

Helpful Report

Posted 5 years ago

Hello Agata, Thank you for your review. I can advise that your order was dispatched on 09/09/2019 using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 7 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Customer Services.

Posted 5 years ago

Temptation Gifts is rated 4.9 based on 32,931 reviews