Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,849 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 18th September 2025

1549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have yet to receive my order or a reply to my email asking what has happened to it!”

Helpful Report

Posted 3 years ago

Hello Claire, thank you for your review, i am sorry that the reply to your email did not reach you. Having checked with Royal Mail track and trace the order is not showing in their tracking and certainly should have been delivered by now. Please can i ask you to email me at customerservice@temptationgifts.com with confirmation of your delivery address, we will then look into this further and resolve this for you. Kind regards, rebecca@ customer service

Posted 3 years ago

“Initially, I did not think to write a complaint here, because I was partially refunded for a low-quality product, which I just had just to throw away. But today I received another surprise - a tax invoice (almost half of the cost of my order!), that I was not warned about in advance. I just had no choice as to pay it. Well, the invoice states that the "unique handmade product" turns out to be made in China. In general, the impressions are the most unpleasant. I wonder where the positive reviews come from ...”

Helpful Report

Posted 3 years ago

Good Afternoon Katherina, thank you for your review. Unfortunately, all international orders are subject to customs tax and charges, depending on the destination, and these are beyond our control. Please contact customs and excise in Germany for further information. Any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, please refer to the link below. http://www.temptationgifts.com/international-delivery You would have been made aware of this once in the checkout of our website and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions. We always try and rectify and resolve issues such as yours the best we can and we sincerely apologise for the inconvenience caused. Kind regards, Customer Service.

Posted 3 years ago

“I haven’t got the mug I order. So I’am not satisfied!! I pay for it so I think I am a looser”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your email! I am so sorry about this and understand that this can be very frustrating, rest assured I will do my best to resolve this issue for you. After tracking your parcel through the Royal Mail Track and Trace website we can see that the shipment has arrived in your country and is in customs clearance. Unfortunately, this issue is out of our hands and there is nothing that we can do once we have dispatched it. We dispatched it in good time, to arrive by Christmas, but I do sincerely apologise that it hasn’t arrived yet. As this is an international order, I do advise you to contact your local delivery service and hopefully, they should be able to give you more information. Once again, I hope you can accept our sincerest apologies for this, rest assured we did dispatch your order to you, and it should hopefully arrive to you soon. Kind Regards, Aisha Customer Service

Posted 3 years ago

“I never received my Christmas baubles and I am very disappointed 😞”

Helpful Report

Posted 3 years ago

Good Morning, We are very sorry this has happened. As discussed via email we have now refunded you in full and we will be taking this further with FedEx. We are so sorry you were unable to receive your items before Christmas, and we hope you give us another chance in the new year. Kind regards, Customer Service.

Posted 3 years ago

“I purchased 6 Wrendale Mugs from Temptation Gifts at the beginning of November, within days half of them had staining that would not wash off. On phoning to complain, I was asked to send is some pictures which I duly did. Tim agreed this was poor and immediately offered to replace them telling me this happens sometimes when the glaze is compromised the technical term is "thermal shock" I cannot quibble with the service so far the items were replaced and quickly. Over the next few weeks these mugs also started to display the same issue and one or two of the original mugs started to show the same staining issue that despite washing thoroughly would not come off. On 13 Dec I phoned again and spoke with Tim, I asked to return all 6 mugs and a pre-paid postage label was again sent for me to return the mugs. This is where things started to turn into a shambles - In addition I place another order for 6 Dundoon mugs. Once done I asked Tim if as a gesture of goodwill they would send it expedited delivery so I could send the other Wrendale mugs back once the new order had arrived, this was agreed. On the 15 Dec I phoned to chase why the mugs had not been dispatched, Charlotte informed she would look into it and came back to me via email that they had to prioritise customers who had paid for a courier service, rather forgetting that the was a complaint I think, despite the fact that my original replacement mugs had been sent this way without charge to me! My Dundoon mugs were eventually sent 4 days after I ordered them so not expedited at all. On December 20th Charlotte emailed me to advise the Wrendale mugs were being sent back to me as they were not in the original packaging, were stained and not in a resalable condition!!!! Despite me completeing the returns label with all the details. ANOTHER phone call, this time passed to a manager Rebecca who explained the same thing that clearly the mugs were used - welcome to the twilight zone! So ANOTHER postage label has been sent for me to return the mugs again!!!!!!! Two things stay clear of shopping here and don't buy Wrendale! Not a great experience at all!!”

Helpful Report

Posted 3 years ago

Hello Natalie, thank you for your review. I am terribly sorry that after your initial phone call to my colleague regarding the faulty mugs, this was not resolved satisfactorily, due to a breakdown with communication internally. This is certainly not how we wish to treat our customers, I am disappointed to learn that you have had such an unpleasant experience with our company, My sincere apologies that your experience with us has been below the standards we expect, however as per our telephone conversation and subsequent email, I hope that we have managed to resolve this for you in a suitable way. Once again, I am so sorry, Kind regards, Rebecca @ customer service

Posted 3 years ago

“I ordered 2 terramundi money pots Thats not what I got There there were no terramundi label tags on them and they had the opening on the bottom to get money out which terramundi pots do not.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry that you are disappointed that the pots that you received. When you click on our website, our Temptation Pots are shown along with also the Pot Of Dreams pots that we also have in stock, however in the description these are not advertised as made by Terramundi, and as these are not made by Terramindi we do advise that the Temptation pots have a bung at the bottom . Kind regards, Rebecca @ customer service

Posted 3 years ago

“Too bad service. The order was sent from 11/11 and its 26/11 and i still hav not received the order”

Helpful Report

Posted 3 years ago

hello afroditi, we are aware that there is a delay in Greece with getting your parcel delivered. We are looking into this at the moment and hope to have an understanding of the delay very shortly.

Posted 3 years ago

“Im sure the company itself is great but fedex has delivered my purchase to the wrong address and i still have not received it. Still chasing it via fedex.”

Helpful Report

Posted 3 years ago

Good Morning Billy, thank you for your review. We are very sorry you still haven't received your parcel. May I kindly ask you to email customerservice@temptationgifts.com and we can investigate this further. We are keen to resolve this for you. Kind regards, Charlotte Customer Service

Posted 3 years ago

“Ordered Gin glass, Poorly packed and the box was ripped that the glass was in, Just received second glass replacement, Exactly the same issue. I was offered the third replacement but I am not going through this again. Not impressed with customer service at all. I will not be buying from here again”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review. I am very sorry this has happened to you on two occasions. We will of course sort this for you as soon as we can, and I will make sure this is to the attention of management. Kindly await our resolution and rest assured we will rectify this for you. Kind Regards, Customer Service Temptation Gifts.

Posted 3 years ago

“This order was cancelled by Temptation Gifts so never received so unable to comment”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. The order 100938953 has not been cancelled by us, the order was dispatched on 5th October and Royal Mail tracking shows that this was delivered on 7th. Kind regards, Rebecca @ Customer Service

Posted 3 years ago

“Very bad experience - I am suspicious of this site. I ordered a clothes airer and they sent stereo ear buds - twice! Not sure they ever intended to send the correct item, and they made it very hard to return (to China) for refund - I had to involve PayPal. I will avoid this site in future.”

Helpful Report

Posted 3 years ago

“This website worse ever sent me wrong size of item I try to return or refund didn’t reply me my item is still there”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, we are sorry that you are unhappy with the size of the illuma lid you purchased. Please note that the Illuma-lids are designed to sit on top of Yankee large and medium jar candles. We have replied to your email regarding your order and look forward to hearing from you to resolve this for you. Kind regards, Sharon @ customer service

Posted 4 years ago

“Extremely disappointed with the service received by Temptation Gifts. I placed a substantial order on 31st July for an upcoming birthday. It has been nearly two weeks since the order was placed and my items have not arrived or even been dispatched. I have tried to contact Temptation Gifts via email and via the Facebook page and I am still waiting for a response days later. This is very frustrating, especially when your website states you aim to despatch orders within 24 hours and you claim to have 'Excellent customer service'. My experience has been anything but excellent.”

Helpful Report

Posted 4 years ago

Hello Emma, thank you for your review, i am very sorry that your order has not arrived. I called and spoke to Mr Betts this morning and advised that the order will be re-sent with our courier service to arrive tomorrow. My sincere apologies for any inconvenience caused, kind regards, Rebecca@ customer service

Posted 4 years ago

“Not at all happy with this product . No aroma at all. Very dissatisfied. Will not order again .”

Helpful Report

Posted 4 years ago

Hello Mina, Thank you for your recent email, I am sorry to hear that the candles you ordered appear to be generating hardly any fragrance throw. Yankee recommend that the candle is burnt for 4 hours minimum to ensure the wax has burnt across the whole circumference of the candle, and also ensure the candle is burnt away from any drafty areas, Yankee also recommend that a Illuma lid is used on the candles, as this promotes an even burn throughout the life of the candle and also gives off the best fragrance throw, as the Illuma lid holds more heat inside the jar and allows the wax pool to cover a deeper area of the candle. Hope this helps! Kind regards, Chloe Customer Service

Posted 4 years ago

“The received mugs are VERY different in colour from the pictures AND very different from same mug types I bought earlier. Dissappointing!”

Helpful Report

Posted 4 years ago

Hello Sussi, thank you for your review, after seeking further advice, i have emailed you today with the information received from Dunoon regarding the strawberry and raspberry design red coloured mugs in question,and we have on this occasion now refunded you for two of the mugs that are considered to fall outside than the colour tolerances that Dunoon allow for red pigments in the designs . The information advises that "there are 2 main possible variables with strong reds. Firstly the colour may vary slightly on the screen printing process of the lithograph, so different vintages may be slightly weaker/slightly darker than standard. The viscosity of the print colour, and the print machine set-up will have a bearing on this. Secondly, bright red colours are more unstable from a kiln firing point of view. This isn’t just our product, any supplier will face the same issue. It’s down to the chemistry within the red pigment and sensitivity to temperature and kiln atmosphere." "We check every batch against our approved standard and we apply a certain amount of tolerance for shade. If one vintage is slightly weak, and another slightly dark to standard and they’re used together, the difference could be noticeable." Kind regards, Rebecca @ customer service

Posted 4 years ago

“I was relatively pleased with the service until I received an addiional bill of 34 euros from Fedex on top of £25 for posting abroad! All this for an order of under £50! Fedex have provided no payment info so I now have to trawl through their website to find out an IBAN etc otherwise I receive penalty charges. It would have been so much easier to use Amazon I am afraid. Cannort recommend if you are ordering from abroad as a consequence of outsoursing customs to Fedex”

Helpful Report

Posted 4 years ago

Hello James, Thank you for your review regarding your recent order. Due to Brexit, since the start of the new year, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier , FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Many thanks for your comments, customer feedback to of paramount importance to us as , and I will of course pass your comments on, I am sorry to hear that this may prevent you from purchasing from us in the future. Kind regards Rebecca @customer service

Posted 4 years ago

“Never received the item”

Helpful Report

Posted 4 years ago

Hello Deana, Thank you for your review. I am very sorry to hear that you still have not received your order. I can see that you contacted us on 21/05/2021 and a member of our team informed that Royal Mail has marked the parcel as delivered. However, upon closer inspection I can see that the address you gave us in your email differs slightly from the shipping address provided when the order was placed. It therefore seems that the parcel was likely delivered to one of your neighbours. If you would like to contact us via email, I can privately provide you with the address the parcel was sent to. Hope this helps and apologies for any inconvenience caused. Kind regards, Chloe Customer Service

Posted 4 years ago

“Poor quality and service”

Helpful Report

Posted 4 years ago

Hello Karin, Thank you for your review. I am very sorry to hear that you were disappointed with our products and service. Could you email us to let us know what has caused this disappointment? We can then see if we can put any issues right for you. We look forward to hearing from you. Apologies once again. Kind regards, Chloe Customer Service

Posted 4 years ago

“Payer 20€ de frais de port et devoir payer un supplément de 34€ pour frais de douane..... de quoi être en colère. Cela fait cher la tasse”

Helpful Report

Posted 4 years ago

Hello Delphine, Thank you for your review. I am afraid that, due to Brexit, since the start of the new year all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. We are of course always in conversation with our international shipping services to negotiate the most affordable shipping fees possible, but I am afraid that the current shipping costs are the best we can offer at this time. Kind regards, Chloe Customer Service

Posted 4 years ago

“Cup received congratulated and import tax of 25 € request by Fedex because I live in France. I have already paid for the transport for 25 €. With another receipt I would still have to pay the import charges requested by Fedex. I won't order anything from the UK anymore. Long live Brexit”

Helpful Report

Posted 4 years ago

Hello Véronique, Thank you for your review. We absolutely understand that the new import taxes to countries in the EU are quite expensive. Unfortunately, there is nothing we can do to reduce these fees. We are always in conversation with FedEx to negotiate the lowest shipping fees for our customers. I am so sorry that one of the mugs arrived cracked. We would of course not expect you to accept a damaged item. We have therefore refunded the £20.25 you paid for the mug, as well as an additional £5.00 off your shipping fee, to reflect the lower total of your order. Apologies once again. Kind regards, Chloe Customer Service

Posted 4 years ago

Temptation Gifts is rated 4.9 based on 33,849 reviews