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Temptation Gifts Reviews

4.9 Rating 32,943 Reviews
98 %
of reviewers recommend Temptation Gifts
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About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Karen C
Verified Buyer
“I ordered three mugs have not received them been to long they want me to review my purchase and I haven't received it. I tried to call phone number is a phony. one..”
Helpful Report
Posted 9 years ago
Dear Karen, We are very sorry that you have not received your items as yet and we apologise if you have had any difficulty contacting us. Our customer service team is available from 9am-5pm, 7 days a week at customerservice@temptationgifts.com or on 01494 790424. I have passed on your details to our customer service team, so that they can contact you directly to help resolve this issue. Our apologies again, David - TemptationGifts.com
Posted 9 years ago
Catarina Q
Verified Buyer
“Hello, I didn't received my order yet! Could you tell me when it was supposed to?! Thank you Catarina Quadrado”
Helpful Report
Posted 9 years ago
Dear Catarina, We are very sorry that you have not received your order as yet. Standard international orders can take up to 2 weeks to arrive at their destinations. If you still do not have your items by next week, please do contact our customer service team at customerservice@temptationgifts.com, and we will be glad to help. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Ross G
Verified Buyer
“For the second time I received the wrong item and paid extra for delivery for it to get delivered before a family members bday. It's a shame cos they have really good gift ideas but to receive the wrong item twice is not good enough. There is also no return policy or info with the gift and have therefore not returned the items.”
Helpful Report
Posted 9 years ago
Dear Ross, We are extremely sorry that you have received the wrong item. If you contact our customer service team at customerservice@temptationgifts.com or on 01494 790424, we will be able to provide you with a free returns label so that you can send the item back for a replacement or a full refund. I have already refunded you the additional amount that you paid for faster delivery. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Kayleigh M
Verified Buyer
“I never even recieved my goods”
Helpful Report
Posted 9 years ago
Dear Kayleigh, We are very sorry that you have not received your parcel as yet. I can see from your order details that there may have been some incorrect delivery information provided, which has resulted in the items getting lost. Our customer service team have contacted you in regards to this isssue to see if we can resolve it and get your item to you as promptly as possible. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
Daniela M
Verified Buyer
“Disappointing customs declaration make by me paying when I shouldn't pay!!!”
Helpful Report
Posted 9 years ago
Geraldine R
Verified Buyer
“Very pleased order arrived earlier than I anticipated”
Helpful Report
Posted 9 years ago
Sayeda B
Verified Buyer
“really rubbish candle doesnt even smell like warm buttered bread, smells like urine”
Helpful Report
Posted 9 years ago
Dear Sayeda, Our apologies if you have been disappointed with the item that you purchased from us. We have had no other complaints in regards to the fragrance in question, and so I am sorry if the scent wasn't to your liking. If the candle is unused then we will happily refund you in full - please contact our customer service team, who can help to arrange for the item to be returned. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
Audrey M
Verified Buyer
“The product I bought was dreadful! Fairy light necklace, only five actually lit up and the plastic baubles keep breaking off and you can't fix them back on.....don't waste your money!”
Helpful Report
Posted 9 years ago
Dear Audrey, Our apologies if you have been disappointed with items that you have ordered from us. We try to ensure the quality of all the items that we offer for purchase on our website, and are unaware of any other customer concerns in regards to the products that you mention. I have requested that our customer service team contact you in regards to this issue, so that we can arrange for the items to be returned and refunded. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Anneke B
Verified Buyer
“I ordered this package on the 28th of December 2015. Today is January 11th, and still no package has arrived. So disappointing - first time I have ordered from the site instead of just going into store. Clearly, a very bad decision. I leave for a trip abroad this week and the gifts for friends and family are somewhere in the ether of the postal system. Very poor. I will say that I contacted customer service and they have been nice and said they will re-dispatch what they can of my order. This is good service but I suspect many items will no longer be available because I bought most of the items on sale. Will no order through them again - very unreliable.”
Helpful Report
Posted 9 years ago
Dear Anneke, We are very sorry that your order didn't arrive with you - very rarely parcels are lost within the postal system and do not arrive at their intended address. Having looked at your order details, I can see that we resent your order in full using our Next Day courier service and so you should have received your items now. If you have any further concerns or queries, please don't hesitate to contact our customer service team. Kind regards, David - TemptationGifts.com
Posted 9 years ago
Tina S
Verified Buyer
“I only received 1 of the 2 items I ordered.”
Helpful Report
Posted 9 years ago
JANET W
Verified Buyer
“I would love to leave a reveiw, but I ordered this item over 6 weeks ago and still have not recevied it. When I contacted customer service, they said that they cannot track the shipment as it is international. Very frustrating,”
Helpful Report
Posted 9 years ago
NEVAL N
Verified Buyer
“I didn't recieved my order yet. Please find where is my order is!”
Helpful Report
Posted 9 years ago
Dear Neval, We are very sorry that your parcel has not arrived as yet. I can see that your order was dispatched within 24 hours of you placing it. We normally expect international orders to take between 10-14 working days for delivery, and so due to the recent holiday period your order may take a little more time overall to be delivered. Given this information we would expect your order to arrive with you this week, so please do get in contact with our customer service team if your items do not arrive within this time-frame. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Emma T
Verified Buyer
“This has been sent to the wrong address and it is the second time that you have contacted me in error in recent days. Please could you amend your admin accordingly. A Cripps”
Helpful Report
Posted 9 years ago
Dear Alison, Our apologies - it appears your email address was provided as the contact information for an order placed recently with us. We have updated our records and you should receive no further correspondence. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Miss Laura P
Verified Buyer
“I've still not received the item I ordered so can only give a poor rating”
Helpful Report
Posted 9 years ago
Lan L
Verified Buyer
“My purchase was supposed to arrive before Dec 25th and I still have yet to receive it.”
Helpful Report
Posted 9 years ago
Mark J
Verified Buyer
“the item I bought was nothing like the quality I expected”
Helpful Report
Posted 9 years ago
Dear Mark, We are very sorry that you were disappointed with the item that you ordered from us. We try to ensure that all our descriptions are as comprehensive as possible, but I can see that details on the product material was not included in the item's description. Following your comments we have updated the product information to show these details. I can also see that our customer service team has already contacted you in regards to returning the item for a full refund. Please do get in touch if you need any further assistance. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Elizabeth T
Verified Buyer
“Horrible service. It still hasn't arrived and was shipped on Dec. 2, 2015. In my mind I should get a refund. ????”
Helpful Report
Posted 9 years ago
Dear Elizabeth, We are sorry your order has not arrived as yet. I can see from your details that you placed your order on December 9th, and that it was dispatched soon after that. We normally expect standard international delivery to take up to 2 weeks to arrive. Your order was sent out prior to the published last posting dates, so we would still expect you to receive it before Christmas. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Audrey M
Verified Buyer
“The product I bought was dreadful! Fairy light necklace, only five actually lit up and the plastic baubles keep breaking off and you can't fix them back on.....don't waste your money!”
Helpful Report
Posted 9 years ago
Dear Audrey, We are very sorry if you are not happy with the items that you have purchased from us. We haven't had any other negative feedback regarding these items and we do try to ensure the quality of everything we sell, and so it is disappointing to have let you down on this occasion. If the products you have received are faulty or not suitable, please do contact our customer service team and we can arrange a refund and for the necklaces to be returned to us. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Katy N
Verified Buyer
“Service was awful. My order was sent without even being complete. The only good thing was that I got a refund for the amount I paid for it to be wrapped.”
Helpful Report
Posted 9 years ago
Dear Katy, We are really sorry to have let you down on this occasion by not gift wrapping the item that you ordered. I can see from your order details that you have already been refunded for this service, and so I can only offer our sincere apologies again for this mistake and for your order slipping through our quality control checks. Kindest regards, David - TemptationGifts.com
Posted 9 years ago
Craig U
Verified Buyer
“Order £50 worth to get the free p&p, I ordered it on the 7th Dec Mon now its 20th Dec still awaiting, cant say much about what i ordered yet. Im just hoping its here before Christmas ?”
Helpful Report
Posted 9 years ago
Dear Craig, We are very sorry that your parcel has not arrived. If you still have not received your order, please contact our customer service team straight away at customerservice@temptationgifts.com or 01494 790424 and we can try to make arrangements for your items reach you before Christmas. Apologies again, David - TemptationGifts.com
Posted 9 years ago
Temptation Gifts is rated 4.9 based on 32,943 reviews
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