Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,864 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 7th October 2025

1550

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mug sent over wrapped in huge box. Mug wrapped in poor quality dirty white tissue and torn bubble wrap. Totally stupid. I e mailed Temptation Gifts to complain. I got a cheeky and rude e mail from the Retail Manager who agreed to send me a box that apparently I should have paid for ! I think the Retail Manager needs to urgently be sent on a Customer Relations Course. Anyway my colleagues at work had a good laugh at the e mail in question. I sent it to 250 people for comment. I did receive the Dunoon Box and handed the gift out. I would like the Managing Director to look at the email to me from the R Manager. I can only give 1 Star. CRAP CUSTOMER SERVICE. RUDE RETAIL MANAGER.”

Helpful Report

Posted 8 years ago

Dear Mr. Duxfield, I have to say that I am rather surprised by your recent review. Having seen your original email and our response, I don’t know what more we could have done for you, and I simply don’t accept your description of our email as either cheeky or rude. I have copied the original email our customer service manager sent to you further below in an effort to maintain complete transparency. - We apologised. - We courteously explained that Dunoon mugs do not come boxed as standard, and never have done in the 34 years that we have been selling them. - We advised you of how to purchase the boxes in future so as to avoid any further disappointment. - And we even sent you one of the boxes free of charge as a gesture of goodwill. As far as your further comments regarding the colour of our tissue paper, I can confirm that it was my decision to switch to using unbleached, acid-free tissue paper a year ago as it is more environmentally friendly than bright white tissue. The amount of further packaging materials and the size of the box to which you also refer, are merely our best attempt to ensure that every single one of the thousands of mugs we send out every month reaches our customers safely and securely. Kind regards Christian Adams Head of e-Commerce **Our email response sent the same day as your original email** “Good Afternoon Michael, Many thanks for your order and email and feedback regards the lack of the Dunoon Gift Box with your recent purchase of Beside the Sea Beach Hut Iona Shape Mug. I am sorry we have disappointed you on this occasion, we have been selling Dunoon mugs for over 30 years and we are their recommended online retail partner (http://www.dunoonmugs.co.uk/BUY-ONLINE.html) We do not ship any Dunoon mugs with the Dunoon Gift Box, unless the customer has added one to their order. The mugs we receive from Dunoon do not come in the black Dunoon boxes and we don’t advertise on the site that the mugs would be shipped in a box. As advised the Dunoon black boxes are for sale on the site, please see the link below, they are currently 79p (reduced from 99p due to the 20% off promotion). We also offer a gift wrap service, which can be used instead of or in conjunction with the Dunoon gift boxes. https://www.temptationgifts.com/catalogsearch/result/?product_type=571&q=dunoon+gift+box For the Iona mug you purchased you would need the Dunoon Extra Large Gift Box. As a small one off goodwill gesture, I have popped one in the post to you via 1st class post. Please be advised for future purchases you will need to buy at the time of ordering. Kind Regards Kerry Charters Customer Services Manager"

Posted 8 years ago

“Very poor product”

Helpful Report

Posted 8 years ago

Hello Bal, thank you for your feedback, i have emailed you through our customer service to discuss this further, kind regards, Rebecca@ customer service

Posted 8 years ago

“I still didn't receive my item, I don't know how it was dispatched, I don't have a tracking number and of course I have no idea when will I receive if i will ever do”

Helpful Report

Posted 8 years ago

Hello, thank you for your feedback. I can advise that your order placed on 7th July was dispatched on the same day using your chosen Airmail delivery, we are unfortunately unable to provide individual tracking numbers for parcels sent with Royal Mail Airmail .Parcels sent using this service are expected to arrive in 7-14 working days. As today is the 7th working day since the parcel left us, please be assured that your order is still making its way to you, Kind regards, Rebecca Wilson, Customer Service.

Posted 8 years ago

“I have yet to receive my order”

Helpful Report

Posted 8 years ago

Good morning, thank you for your review, i am sorry to hear that your order has not arrived. I have sent an email to you this morning asking for more details so that we can resolve this for you. I apologise for any inconvenience caused, and look forward to hearing from you, Hannah @ Temptation Gifts Customer Service

Posted 8 years ago

“Didn't come”

Helpful Report

Posted 8 years ago

Hello Glyn, thank you for your review, i am sorry to hear that your order has not arrived. I have sent an email to you this morning asking for more details so that we can resolve this for you. I apologise for any inconvenience caused, and look forward to hearing from you, Rebecca Wilson, Customer Service.

Posted 8 years ago

“My parcel arrived dirty.”

Helpful Report

Posted 8 years ago

Hello Claudia, thank you for your review, i am sorry to hear that the parcel arrived dirty. Please can i ask you to email us at customerservice@temptationgifts.com with a photo of the snack box if this has arrived in a poor condition and we will of course replace this for you, I apologise for any inconvenience caused, kind regards Rebecca@TemptationGifts

Posted 8 years ago

“Not great bottle was quite small. The lady I spoke with on the phone was a little rude to me”

Helpful Report

Posted 8 years ago

Hello, thank you for your review, i am sorry that you are disappointed with the Ted Baker water bottle, we do provide dimensions on our website to make selecting items easier when placing your order, however if the bottle is not as expected and unused, you are of course welcome to return it to us for a refund. With regards to your customer experience with us when you called, please kindly email our customer service at customerservice@temptationgifts.com with more details please, and we will certainly look into this further, Kind regards Rebecca @ TemptationGifts

Posted 8 years ago

“Extremely challenging to place an international order.”

Helpful Report

Posted 8 years ago

Hello, thank you for your review. I am sorry to hear that you are experiencing difficulty placing your order with us. Please email us with more details of the problem and we will do our very best to resolve this for you, our email customerservice@temptationgifts.com, welook forward to hearing from you and apologise for any inconvenience caused, kind regards Rebecca Wilson Customer Service

Posted 8 years ago

“Very challenging to place international order.”

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Posted 8 years ago

“AS YET, I HAVE NOT RECEIVED THE GOODS , NO INFORMATION ABOUT THEIR WHERE ABOUTS EITHER”

Helpful Report

Posted 8 years ago

Hello Carolina, i can confirm that your order was dispatched on 11th March using Royal Mail Airmail and is expected to arrive with you in 7-14 working days. As today is the 12th working days since the order was sent, please be assured that your order is on the way to you and will arrive in the next few days. Kind regards Rebecca , Customer Service.

Posted 8 years ago

“Over sold items what did arrive was damaged”

Helpful Report

Posted 8 years ago

Thank you for your review, once again, our sincere apologies that we were unable to send one item to you and regrettably the item you did receive was damaged. We immediately refunded you for the item we couldn't send and have now received the damaged item today, thank you, and have refunded you for this item and of course your postage charge too.I am very sorry that your shopping experience with us was not as we would have liked. Kind regards Rebecca , Customer Service

Posted 8 years ago

“I ordered the 'parents to be' pot, I was sent the 'nursery fund' pot. I don't have the time to send it back because the people I got it for are moving away. I know it's the same lines, but it's not the one I ordered or liked!”

Helpful Report

Posted 8 years ago

Hello Beth, Thank you for your review, i am terribly sorry that we have sent the wrong design pot to you,From time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improved our processes to try and stop these kinds of errors.We kindly request that you email a photo of the nursery fund pot that you have received in error, to customerservice@temptationgifts.com on receipt we will of course send the correct pot to you , or arrange a refund instead.Please accept apologies for any inconvenience this has caused, Kind regards Rebecca, Customer Service.

Posted 8 years ago

“I bought a wrendale mug and I wanted it packed in a box which I got told they have for free. When I came to pay for the mug, they said they were out of boxes. I was understanding and asked if I could have it wrapped in tissue as I didn't want it to break on the way back home. I had to pop into John Lewis to collect an item. They were selling the same wrendale mug for cheaper and offered one in a box free of charge. With this in mind I then went back to temptations for a refund and rudely got told that they don't do refunds and that I should have read my receipt. Very bad service! I will not be shopping there again.”

Helpful Report

Posted 8 years ago

“there are still items missing i paid for these items and the are still not comming”

Helpful Report

Posted 8 years ago

Good Morning, i am sorry that there are items missing from your order, please can i ask you to email us directly at customerservice@temptationgifts.com with details of the missing items, we will then of course look into this further for you.I apologise for any inconvenience and look forward to hearing from you,Kind regards Rebecca Wilson, Customer Service.

Posted 8 years ago

“I didn't recieve my mugs.”

Helpful Report

Posted 8 years ago

Good Morning I am sorry that your order has not yet arrived, I can see you have also emailed us today regards your mugs and I have emailed you back as well. Your parcel was dispatched on 5th February 2017 (as this was a Sunday your order was physically collected by the postal service on Monday 6th Feb) using our Airmail Service and is expected to arrive in 7 to 14 working days, however very occasionally parcels can be held up a little longer. Please can I ask you to wait a few more days and if the parcel has not arrived by 24th February please get in touch and we will of course look into this further. I apologise for any inconvenience caused, and thank you for your patience. Kind regards Kerry Charters, Customer Service Manager

Posted 8 years ago

“I have been in contact with you regarding my order to be told twice they would ring me back but no response STILL NOT received my order”

Helpful Report

Posted 8 years ago

Hello, as per our call today, I am sorry for the mis-understanding. And I can confirm that we have resent your today with a free upgraded shipping to our Next Day Service. Kind Regards Kerry, Customer Service Manager

Posted 8 years ago

“My order isn't arrived. Can you take me some info please ? Thank you”

Helpful Report

Posted 8 years ago

Hello, I am sorry to hear that you have not received your order yet. I can see from our records that you have emailed us today for the 1st time to follow up on your delivery. I can confirm your order was dispatched from our warehouse on 3rd January with your chosen shipping method of Airmail Royal Mail, which takes 7-14 working days from dispatch. Please note this does not include weekends, unfortunately I am unable to provide an individual tracking number as our Airmail parcels are currently not tracked, however as today is the 9th working day please be assured your order is making its way to you. Kind Regards Kerry, Customer Service Manager

Posted 8 years ago

“Having ordered a set of 4 mugs. 3 correct mugs were delivered the 4th being a different pattern. I spoke to customer service department who basically said it was up to me to prove they were wrong. I decided they could see fort themselves they were incorrect, and returned them for a full refund. I consider it is not my place as a customer to prove the incompetence of a supplier, when all that was required was sorry, we will send you a replacement. You are quick to take my payment for the goods supplied, but slow reimburse monies owed when goods are returned.”

Helpful Report

Posted 8 years ago

Hello Jack, thank you for your feedback, we are very sorry that you received 3 incorrect mugs. From time to time we make a mistake and pick the wrong items, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these errors . We do ask for a photo of the incorrect items, just for our records, in order for us to follow this up with or fulfillment team to avoid this happening in future. I can see from our notes that your called our customer service team on 30th December and we then offered to re-send the correct mugs to you however as you returned all the mugs to us instead we issued a refund for these on 3rd January. Refund transactions are expected to show as a credit in your account within 5 working days. Please accept our apologies once again, Rebecca@TemptationGifts

Posted 8 years ago

“Wrong items sent and still not received label to return the goods”

Helpful Report

Posted 8 years ago

Hello Anthony. I am sorry to hear that your returns label has not arrived yet, I popped it in the postbox to you on 24th December(2nd class post) after your call into us but due to the Christmas/New Year period and bank holidays, it would not have been collected by the Royal Mail until Wed 28th December, so I expect it will be with you tomorrow. I have emailed you the pre-paid returns today as well, so that you can proceed with the return if required. On checking the notes I can see we sent the mugs that you ordered as per your order but that there was some confusion over which mugs were requested when you placed the order with us, so we agreed to take them back for a swap. Kind Regards, Kerry @ Temptation Gifts

Posted 8 years ago

“On ordering a name ( 4 letters) of up in lights really disappointed that rather than calling to say two were out of stock they just sent the 2 remaining letters leaving me with half a name . A little bit useless really. - little more thought or a call to confirm I still wanted the other 2 letters would have been useful .”

Helpful Report

Posted 8 years ago

Hello Thank you for taking my call today and once again please accept my sincere apologies for this oversight and error on behalf. As I advised on the telephone this is not how we normally do business and I was extremely disappointment to hear from you that you received your order with a hand scribbled note advising that we were out of stock of the 2 x S (Up in Lights Letters). Our normal process is to call or email you first to advise that we are unable to ship all or part of your order and to see if there is any alternative we could offer instead or in this case to see if you still wanted the other 2 letters. Only then would we refund you, then we would black line mark through the products we had refunded and we would then have stuck a polite white typed sticker on your order advising ‘Unfortunately one of more your items has not been dispatched. Please check your email for further information’. We would have also emailed you confirmation of the refund/out of stock and provided you with a discount code for free shipping on a your next order. If you do still have the delivery note sent to you with your order and you are able a copy/photo of it would be great. Whilst I appreciate it does not help you now, I wanted you to know that I take this matter very seriously and it will be raised internally with our Head of Fulfillment and the Fulfillment Manager so that they can ensure this never happens again to another customer. As discussed I have now refunded you for the 2 missing letter S’s from your order and the refund will be processed back through the Amazon account you paid with. I would have welcomed the opportunity to correct this but fully understand that you had a note from us advising out of stock. I really can’t apologise enough, I hope you and your family have a lovely Christmas Kind Regards Kerry, Customer Service Manager

Posted 8 years ago

Temptation Gifts is rated 4.9 based on 33,864 reviews