Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,940 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

Write Your review

Tell us how Temptation Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Temptation Gifts 5 star review on 14th June 2025

Annette

Chloe

Ka Y

Temptation Gifts 5 star review on 29th May 2025

Kate

1522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Prices went like %20 down after purchase. I havent even unboxed the stuff I've bought. Customer service were rude upon asking for a solution. They have done nothing to resolve this. I'm not buying from them ever.”

Helpful Report

Posted 6 years ago

Good afternoon, I am very sorry that we have left you disappointed enough to receive one star from you regarding your order when you have been kind enough to leave us 2 previous 5 star reviews. I have read through the email exchange and can see that you emailed us requesting we reimbursed the difference between the price you had paid for your items before our sale launched and the price they are currently at on our website. My colleague returned your email and advised you of the following. "Hello Banu, Thank you for your order and email. Sadly I am unable to discount the order placed on 10th. Whilst I can understand your frustration, unfortunately we have to start and end promotions at some point and in a 24/7 online world there is no time where customers are not online shopping with us, meaning at some point we will start a promotion sometimes within minutes/seconds of orders being placed. If you wish to return the order to us and place a new order at the discounted priced, please do so to the “Woodlands Farm “address , full details below. " As my colleague advised above there is no "good time" for us to launch a sale as with any online based company. We are very sorry if our response come across to be rude and unsatisfactory. We wanted to be clear as to the position we find ourselves in when starting a promotion and how was sadly are unable to refund the difference back to customers. We always do our upmost to assist our customers where best we whilst taking into consideration fairness for all. I am very sorry that we were unable to assist you on this occasion. Kind regards, Kirsty-Marie Gomm Customer Services Team

Posted 6 years ago

“Mug cracked when I poured boiling water into it (7 months after getting it). Temptation Gifts refused to give a refund or replacement, because it was more than 6 months old! Eventually got a replacement provided by Dunoon, but very unimpressed at how much effort we had to go to, and that Temptation Gifts thinks it's fine for a mug to only last 6 months.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review and I am sorry we have not met your expectations on this occasion. I am pleased to hear that Dunoon who manufacture the mugs have arranged a replacement for you. In our terms and conditions we do advise that we will support all faulty products within 90 days of receipt. And whilst we expect a Dunoon Mug to last longer than 6 months, bone china mugs are by there very nature quite fragile and can be easily cracked when being washed etc. Kind Regards Customer Service

Posted 7 years ago

“I still did not get the parcel, ordered about 1 month ago. Could you give me the tracking code please ?? Thanks and best regards, Catherine Barbier”

Helpful Report

Posted 7 years ago

Hello Catherine, Further to my email on 25th January regarding the whereabouts of your order unfortunately we have received your parcel back here at our office. It would appear that it was undeliverable so has been returned to us by Royal Mail. Sadly as airmail is not a tacked service I have no further details of why this was returned. We have therefore refunded you in full and this totals £25.19 and these funds will show in your account within the next 1-5 working days. You are welcome to place the order with us again if you would still like them items. I apologise for any inconvenience caused. Kind regards, Rebecca, Customer Service

Posted 7 years ago

“Poor customer service. No reply to email and so called through and even worse dismissive telephone customer service. Received goods not up to quality standards and shedding glitter more than expected and usual. I own over 150 or more Christmas tree decorations and many are glittery and of the same brand as bought. However, ones sent shed much more than usual. Lady I spoke to was quite dismisisve simply saying “they do shed and glitter does go everywhere - we cannot send you a free returns label.” Definitely a place to avoid buying from as previous reviewer commented. This is a quibble customer service that does not appease the customer or wish to atract repeat custom.”

Helpful Report

Posted 7 years ago

I am terribly sorry that you are not satisfied with the Clear Ribbed Glass Bauble with Silver Stripes as they shed glitter everywhere. Having seen these baubles myself I am aware that they are ,due to the nature of the item, covered in glitter. I believe it is only when handling to bauble that glitter may be shed from the item as with any glittery bauble for instance. If for instance your glittery bauble had arrived with no glitter on it, I may have deemed that to be faulty, however given that the bauble has shed glitter I do no not deem this to be a faulty item and therefore as per our returns policy you would not be eligible for prepaid returns label. I am equally as sorry that the Set of 12 Glass Droplets Christmas Decorations were smaller than you expected. We do however provide dimensions alongside all of our product descriptions to inform you as to the height, width and depth of the product where all three dimensions are applicable. I am sorry that we have been unable to assist you further on this occasion however if you do wish to return the items to us please do so using the address below Returns Department Temptation Gifts & Campus Gifts Unit 2E Woodlands Farm The Vale Chesham Bucks HP5 3NJ The return parcel must include your name and order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order. We respectfully ask that products are returned in perfect condition and packaged securely so as ensure a problem free return and that they suffer no damage on the way back to us. We will refund for the product, back through your original payment method once we have received the goods back safely. Kind regards,Kirsty-Marie Gomm Customer Service

Posted 7 years ago

“Hi, I ordered 5 personalised bridesmaids albums. The product itself is lovely, the photo album is beautiful, however, 4 of the 5 albums have a typo yet I ensured that the words I sent to you were 100% correct and accurate. The typo may be a minor, for example, ' Dear Dawn, thank you for being my bridesmaid.. Love Yvonne' but it impacts what is supposed to be a gift to my bridesmaids. I don't want to give the albums with typos. I did not ask for two full stops to be put at the end of bridesmaid. I have checked what I sent through to you and this is not it, 4 of the 5 albums have this same typo. I don't think I'll be ordering again from your website - Yvonne (based in Australia)”

Helpful Report

Posted 7 years ago

Thank you for your feedback and review, I am very sorry to hear that you are unhappy with personalisation on your Bridesmaid Albums. Myself and my team are available on the phone and email 7 days a week, 8.30am to 5.30pm. As a small family business we work hard to ensure the very best experience and products for all our customers so I am disappointed to hear that your albums are not correct. I invite you to send us some photographs of the 4 albums which are incorrect so we can have a look into this for you and look to correct this for you. The personalisation on the albums you have brought and received is checked twice before it leaves us and the text itself is copied and pasted into the album templates, so that we don't make spelling mistakes etc. We have emailed you privately as well to the email address on your order, please do get in touch so we can look into this for you. Kind Regards Kerry Charters Customer Service Manager

Posted 7 years ago

“Very slow freight time, well exceeded 2 weeks, and I could not pay by invoice”

Helpful Report

Posted 7 years ago

Hello Emma, thank you for your feedback regarding your order. On checking your order I can see that you paid for standard airmail delivery and that your order was placed on 20th November and we shipped it on 21st November via your selected Standard Royal Mail airmail service, which is expected to be delivered in 7 to 14 working days. Whilst this should not impact you as our customer sadly all the couriers including Royal Mail were massively overwhelmed by the huge volume (over the expected) of shipments made over the busiest weekend of year 24th Nov to 27th Nov – Black Friday to Cyber Monday and as a consequence many parcels were unfortunately delayed a little longer than expected, my apologies if your order was one of these affected. With regards to paying by invoice, i'm afraid that this is not possible , as payment needs to be made at the time of placing an order, we do take payment by all major credit cards , you can also pay by PayPal and with Amazon payments. Kind regards, Rebecca, Customer Service

Posted 7 years ago

“Very disappointed as this item did not arrive as part of a larger order. When I contacted the company to tell them this, I was given a refund as item no longer available.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Occasionally when picking and packing orders one of our team makes a mistake and they miss an item or send the wrong item, we work hard to ensure this happens as little as possible. Wherever possible we resend the missing item, sadly on this occasion we had no stock left so we had to refund you for it. You advised us of the short shipment on 24th and we refunded you 25th. We are sorry for the disappointment and inconvenience caused by not providing everything you purchased. Kind regards Kerry Charters Customer Service Manager

Posted 7 years ago

“Somebody else’s order sent. When reported, told one of my items was now out of stock. Offered a full refund which I accepted.”

Helpful Report

Posted 7 years ago

Hello Darren, Thank you for your feedback, our sincere apologies once again that you received someone else's order, and we were unable to send the correct items to you as regrettably we were then out of stock. Please be assured that we work very hard to minimise these kind of errors, and appreciate the disappointment caused when this happens. I am sorry that we were unable to send your correct order on this occasion. Kind regards Rebecca Wilson Customer Service

Posted 7 years ago

“Parcel arrived broken, repeatedly questioned my report of the item being cracked, promised to send a replacement as a matter of urgency and I am still waiting one week later.”

Helpful Report

Posted 7 years ago

Hello Penny, thank you very much for your feedback . Please allow me to explain how we are resolving this for you. Your order placed on 4th, was dispatched on 6th and regrettably the Emma Bridgewater plate arrived cracked. After you emailed us on 9th letting us know that the plate was damaged, as per our standard procedure, we requested a photo of this , however the photo sent was sadly not clear enough for us to see the crack. We then asked you to kindly send another photo to us and use damp coffee granules to highlight the damage, we apologised by email, advising we were certainly not questioning your honesty, however we did need to see a clear photo to be able to proceed with a re-send. The alternative to not asking for another photo, would be to ask you to return the damaged plate to us, but we are aware that this of course causes further inconvenience and delay to resolving the issue. Once we had received the new photo on the 10th, thank you, we re-sent the plate to you on Monday with 1st class post. Further to our email correspondence earlier today,please be assured that this is on the way to you. Please accept my sincere apologies once again, for any inconvenience caused, Kind regards Rebecca Wilson , Customer Service

Posted 7 years ago

“THERE WAS DAMAGE TO A GIFT I PURCHASED FOR MY GRAND DAUGHTER. I SPOKE TO CUSTOMER SERVICES WHO MADE ME FEEL THAT I HAD CAUSED THE DAMAGE. I SENT OFF AN EMAIL AND A PHOTO OF DAMAGE BUT GOT NO FURTHER FORWARD. DO THEY ONLY WISH TO LISTEN WHEN THEY ARE BEING GIVEN FIVE STARS. I DO NOT APPRECIATE BEING MADE TO FEEL THAT I HAVE CAUSED DAMAGE. NO MORE TEMPTATION GIFTS FOR THIS CUSTOMER.”

Helpful Report

Posted 7 years ago

Dear Catherine, My name is Mike Adams. I am the founder and Managing Director of Temptation Gifts. Further to your exchange with my Head of Customer Service, Kerry Charters regarding the damaged Terramundi pot, this matter has now been escalated to me. Temptation Gifts has been in business on the High Street for almost 35 years, and online for 17, and throughout that time our over-riding ethos has been great customer service. I have looked into this matter personally, and would like to explain more fully why we are 100% certain that the pot did not leave our warehouse with the damage illustrated in your photograph. I’m sure you can appreciate, that because your pot was personalised, a member of my artistic team, spent about fifteen minutes actually working on your pot. It is inconceivable that she would have spent that time working on a damaged pot, but nonetheless, I have spoken to her personally, and she has confirmed that the pot was perfect when she added the name ISLA. The pot then spent 48 hours standing on a shelf in a special drying room here, after which it was carefully packaged and despatched. I have spoken to the individual member of staff who packed your parcel, and she has confirmed that the pot was still in perfect condition when she packed it and despatched it. We did not re-open the box after it was packed, so we are 100% certain, that the pot had no scratch when it left our premises. That means that the pot must have been damaged at a later stage,- either in transit, or when the box was opened. You have confirmed that the box in which the Terramundi pot was sent was not outwardly damaged in transit, which only leaves one option for when the damage could have happened, and that is when the box was being opened. We know from our own painful experience, that if you open a cardboard box with a knife or scissors or other sharp object, it is possible to allow the implement to protrude too far inside the box, and scratch the item inside. It is possible for this to happen, without even realising it at the time until the pot is then removed from the box, to reveal the scratch. This is what it looks like must have happened in this case. It is clear from your correspondence that you were not aware that this had happened, and we completely accept your assurances, but realistically Catherine, I cannot think of any other explanation. We know you have shopped with Temptation on many occasions, and I understand you have now made clear you will never do so again, which is your perfect right. I am really sorry to hear that, - we never ever want to have a dissatisfied customer, but I can assure you, we definitely did NOT ship a faulty product. I hope you can accept my assurances on that. As a gesture of good faith, I have asked my head of customer service to send you a single use FREE STANDARD SHIPPING CODE, so that if you do relent and decide to purchase from us again, you will be able to do so with no shipping cost. Respectfully, Michael G. Adams Managing Director Temptation Gifts

Posted 7 years ago

“Unfortunately shattered in four pieces during delivery”

Helpful Report

Posted 7 years ago

Thank you for your review and details of the broken mug. I am very sorry that 1 of the 4 Dunoon mugs you ordered has been broken whilst on its journey to you in Sweden. We work hard to ensure that every order is correct and shipped in a timely fashion and in the most suitable packaging for the items ordered. We invest a lot of time and effort training our teams in both the picking and packing of our orders to ensure that we minimise damage in transit but unfortunately once the orders are with our 3rd party logistics partners we have no control over how they are handled and from time to time significant damage is done whilst on route. We have sent you an email so that we can look to get this mug refunded for you. Kind Regards Kerry Charters Customer Service Manager

Posted 7 years ago

“I paid close to $90.00 for three Dunoon cups thinking I was getting high quality merchandise. Poor packing and one cup arrived broken. The other two cups are rough around the rim with no glaze on them, useless for drinking coffee from. Temptation Gifts would not replace just refunded the amount paid for one Dunoon cup that was shattered. No refund for shipping which was very expensive since I am not in the UK. If you live anywhere other than the UK you should not purchase from this company.”

Helpful Report

Posted 7 years ago

Good Afternoon I have received notification of your 3 negative reviews for the Dunoon Mugs and our overall service. I am sadden by them because you have not advised us of any further problems either with your 2 remaining mugs or that you were disappointed with the packaging, if you had we would have looked at rectifying any further issues. We work hard to ensure that every order is correct and shipped in a timely fashion and in the most suitable packaging for the items ordered. We invest a lot of time and effort training our teams in both the picking and packing of our orders to ensure that we minimise damage in transit but unfortunately once the orders are with our 3rd party logistics partners we have no control over how they are handled and from time to time significant damage is done whilst on route. At this time of year we are shipping hundreds of orders daily from single items to several hundred pounds across the world and less than 0.5% of these orders arrive damaged; As a small UK business we are unable absorbs costs like the larger international companies like Amazon, Asos etc. and we are very open and clear in our Terms and Conditions that we are unable to resend International Orders, which you agreed to when confirming your order with us. International orders Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. Any refund will include a refund for any extra shipping charge generated by the value of the goods which you inform us are damaged, faulty, or which have not arrived. Your original email to us sent 6th September at 22.59 (UK Time) was responded to within 2 .5 business hours (we open at 8.30am and replied to you at 11am 7th September), which I feel shows our commitment to good customer service, we apologised and confirmed the course of action and why this decision was reached. As per our terms and conditions we refunded the Motorsport Cars Argyll Shape Mug for you, you were not refunded any of your shipping fee as the overall value of your order was still in the same pricing band. For 3 mugs totalling £49.59; you paid £16.99 shipping as per the below (yellow highlighted) £49.59 - £15.19 (broken mug) = £34.40 which is in the same pricing band, so no refund was due Order Product Value Standard Airmail Price up to £10.00 £7.99 £10.01 - £25.00 £9.99 £25.01 - £50.00 £16.99 £50.01 - £75.00 £24.99 £75.01-£100.00 £29.99 In conclusion I am very sorry that you feel so frustrated and disappointed with us but if we are not aware of an issue/s then we can’t do anything to put it right. Please could you send me photos of the box and the packaging and the glazing problems on the other 2 mugs (if you use a small amount of damp coffee powder it will stick and show on anything un-glazed) we can look at the next steps with you. Kind Regards Kerry Charters

Posted 7 years ago

“I placed a large order for Emma Bridgewater items yesterday 5/08/17 and was INSULTED TO BE ASKED TO PRODUCE PROOF OF MY ADDRESS BEFORE SHE WOULD SEND THE GOODS, INSINUATING THAT I AM FRAUDING. I WAS SO UPSET, ANGRY AND OFFENDED. The card payment went through without a problem so why was I asked to send proof of my address?? Because she did not trust me, thought I was frauding for some reason. I told her to keep her stuff and was glad she missed out on a large order. I sent on a copy of my DL which I didn't want to do but I felt I have to prove to her that I was all above board and was NOT FRAUDING AS SHE INSINUATED I WAS. SO UNFAIR. I really wanted the EB goods. Wouldn't reccomend obviously due to the above reason. She should be giving me a £50 voucher for the hassle she has put me through and for offending my good name. I am an honest person and am really insulted to be more or less accused of being a person who commits fraud. DISGUSTING TEMTATIONS GIFTS. SHOCKING WAY TO TREAT HONEST CUSTOMERS.”

Helpful Report

Posted 7 years ago

Dear Mr Comerford, I am very sorry that you feel upset and insulted that we asked for proof of address before sending your order, it is never our intention to offend anyone. As I tried to explain in my emails, whenever we receive a large order, especially from a first time customer we feel it our duty to ensure that the card being used in the transaction is being used by the card owner. That way it protects you, and it prevents your card from being used by another person. It is for your protection that we do this and the simplest method of checking is to ask for a proof of address. Once again, we’re sorry that you feel aggrieved, but hope you can understand the reasons we take these precautions. Rebecca Wilson, Senior Customer Service Assistant

Posted 7 years ago

“Mug sent over wrapped in huge box. Mug wrapped in poor quality dirty white tissue and torn bubble wrap. Totally stupid. I e mailed Temptation Gifts to complain. I got a cheeky and rude e mail from the Retail Manager who agreed to send me a box that apparently I should have paid for ! I think the Retail Manager needs to urgently be sent on a Customer Relations Course. Anyway my colleagues at work had a good laugh at the e mail in question. I sent it to 250 people for comment. I did receive the Dunoon Box and handed the gift out. I would like the Managing Director to look at the email to me from the R Manager. I can only give 1 Star. CRAP CUSTOMER SERVICE. RUDE RETAIL MANAGER.”

Helpful Report

Posted 7 years ago

Dear Mr. Duxfield, I have to say that I am rather surprised by your recent review. Having seen your original email and our response, I don’t know what more we could have done for you, and I simply don’t accept your description of our email as either cheeky or rude. I have copied the original email our customer service manager sent to you further below in an effort to maintain complete transparency. - We apologised. - We courteously explained that Dunoon mugs do not come boxed as standard, and never have done in the 34 years that we have been selling them. - We advised you of how to purchase the boxes in future so as to avoid any further disappointment. - And we even sent you one of the boxes free of charge as a gesture of goodwill. As far as your further comments regarding the colour of our tissue paper, I can confirm that it was my decision to switch to using unbleached, acid-free tissue paper a year ago as it is more environmentally friendly than bright white tissue. The amount of further packaging materials and the size of the box to which you also refer, are merely our best attempt to ensure that every single one of the thousands of mugs we send out every month reaches our customers safely and securely. Kind regards Christian Adams Head of e-Commerce **Our email response sent the same day as your original email** “Good Afternoon Michael, Many thanks for your order and email and feedback regards the lack of the Dunoon Gift Box with your recent purchase of Beside the Sea Beach Hut Iona Shape Mug. I am sorry we have disappointed you on this occasion, we have been selling Dunoon mugs for over 30 years and we are their recommended online retail partner (http://www.dunoonmugs.co.uk/BUY-ONLINE.html) We do not ship any Dunoon mugs with the Dunoon Gift Box, unless the customer has added one to their order. The mugs we receive from Dunoon do not come in the black Dunoon boxes and we don’t advertise on the site that the mugs would be shipped in a box. As advised the Dunoon black boxes are for sale on the site, please see the link below, they are currently 79p (reduced from 99p due to the 20% off promotion). We also offer a gift wrap service, which can be used instead of or in conjunction with the Dunoon gift boxes. https://www.temptationgifts.com/catalogsearch/result/?product_type=571&q=dunoon+gift+box For the Iona mug you purchased you would need the Dunoon Extra Large Gift Box. As a small one off goodwill gesture, I have popped one in the post to you via 1st class post. Please be advised for future purchases you will need to buy at the time of ordering. Kind Regards Kerry Charters Customer Services Manager"

Posted 7 years ago

“Very poor product”

Helpful Report

Posted 7 years ago

Hello Bal, thank you for your feedback, i have emailed you through our customer service to discuss this further, kind regards, Rebecca@ customer service

Posted 7 years ago

“I still didn't receive my item, I don't know how it was dispatched, I don't have a tracking number and of course I have no idea when will I receive if i will ever do”

Helpful Report

Posted 7 years ago

Hello, thank you for your feedback. I can advise that your order placed on 7th July was dispatched on the same day using your chosen Airmail delivery, we are unfortunately unable to provide individual tracking numbers for parcels sent with Royal Mail Airmail .Parcels sent using this service are expected to arrive in 7-14 working days. As today is the 7th working day since the parcel left us, please be assured that your order is still making its way to you, Kind regards, Rebecca Wilson, Customer Service.

Posted 7 years ago

“I have yet to receive my order”

Helpful Report

Posted 8 years ago

Good morning, thank you for your review, i am sorry to hear that your order has not arrived. I have sent an email to you this morning asking for more details so that we can resolve this for you. I apologise for any inconvenience caused, and look forward to hearing from you, Hannah @ Temptation Gifts Customer Service

Posted 8 years ago

“Didn't come”

Helpful Report

Posted 8 years ago

Hello Glyn, thank you for your review, i am sorry to hear that your order has not arrived. I have sent an email to you this morning asking for more details so that we can resolve this for you. I apologise for any inconvenience caused, and look forward to hearing from you, Rebecca Wilson, Customer Service.

Posted 8 years ago

“My parcel arrived dirty.”

Helpful Report

Posted 8 years ago

Hello Claudia, thank you for your review, i am sorry to hear that the parcel arrived dirty. Please can i ask you to email us at customerservice@temptationgifts.com with a photo of the snack box if this has arrived in a poor condition and we will of course replace this for you, I apologise for any inconvenience caused, kind regards Rebecca@TemptationGifts

Posted 8 years ago

“Not great bottle was quite small. The lady I spoke with on the phone was a little rude to me”

Helpful Report

Posted 8 years ago

Hello, thank you for your review, i am sorry that you are disappointed with the Ted Baker water bottle, we do provide dimensions on our website to make selecting items easier when placing your order, however if the bottle is not as expected and unused, you are of course welcome to return it to us for a refund. With regards to your customer experience with us when you called, please kindly email our customer service at customerservice@temptationgifts.com with more details please, and we will certainly look into this further, Kind regards Rebecca @ TemptationGifts

Posted 8 years ago

Temptation Gifts is rated 4.9 based on 32,940 reviews