Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,864 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

Write Your review

Tell us how Temptation Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Temptation Gifts 5 star review on 7th October 2025

1550

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“He realizado un pedido el dia 18/11/2016 y no teno ninguna noticia de el. Me lo cobraron el mismo dia por la cuenta y no tengo ningun numero de seguimieto ni nada que indique que he comprado un producto en su pagina web. Estoy muy disgustada”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that your order had not arrived. Please could I ask you to contact us directly if still not received. Kind Regards, Customer Service @Temptation Gifts

Posted 8 years ago

“When I opened the items I found they were very dirty. I understand these are kept in a warehouse and they are bound to get dusty however they had sticker marks all over the products and they didn't even have stickers on them. As I was giving this as a present I did not have time to send this back and wait for a replacement, so i had to clean it up myself. When complaining to temptation I was just fobed off with we will pass this on and that the makes are down to pricing items! I don't know any retailer that would price 1 item in 3 different places on a small item and also not check the cleanliness of products being sent. I really doubt I will shop with temptations again.”

Helpful Report

Posted 8 years ago

Hello Abbey, thank you for taking the time to talk to me today about this particular situation and as expressed it was never our intention to make you feel like we didn't care or weren't interested. And I apologise once again for the poor state your order arrived in. Kind Regards. Kerry, Customer service Manager

Posted 8 years ago

“I ordered 2 reindeer brooches ...... i was sent 1 brooch and 1 necklace !!! Simple enough order ... how could you get it wrong ?????”

Helpful Report

Posted 8 years ago

Hello Joan, We are so sorry that we sent a necklace to you instead of a brooch. Please can we kindly ask you to email us at customerservice@temptationgifts.com with a photo of the incorrect item and we will of course resolve this for you.i apologise for any inconvenience this has caused, kind regards, Rebecca Customer service

Posted 8 years ago

“?well since I've not received anything as yet how can I review it?”

Helpful Report

Posted 8 years ago

Hello Margaret, we are sorry to hear that your order has not arrived as yet, the parcel left us here on Friday 25th November and is expected to arrive in 2-5 working days. At this busy time of year, parcels can be held up a little longer,so please be assured that your order will be with you in the next few days. Kind regards Rebecca Customer Service

Posted 8 years ago

“it's in the wrong type of jar and smells weird. I suspect it's a fake. really pissed off.”

Helpful Report

Posted 8 years ago

Hello, I'm very sorry that you are not happy with the item pruchased from us. I can see from your order details that you bought a Yankee Candle Decor candle, which comes in a straight pillar-shaped glass. If you believe a mistake has been made with the item you received, then we will happily replace the item free of charge. I can assure you that all our Yankee Candle items come directly from the official UK supplier, but if you think that the item is faulty or the fragrance is not as expected, then please contact us at customerservice@temptationgifts.com or on 01494 790424 and we will see what we can do to help solve the problem. Kind regards, David - TemptationGifts.com

Posted 8 years ago

“Unfortunately the recipient of my gift of electric candle warmer found it was chipped and wax melts were not even included. Your company not able to reissue said gift so I have had to re-order another gift (doubling up on postage). Hopefully next gift will arrive intact and my next comments will be more favourable. Till then ...”

Helpful Report

Posted 8 years ago

Dear Karen, I'm very sorry that the gift you ordered from us arrived damaged, and with the additional items missing. And unfortunately we did not have any more of those items in stock to be able to send a replacement. However, I can see that the original order has been refunded in full, including postage, to ensure that you have not been left out of pocket for our mistake. I hope we are able to do a better job with the replacement gift. Please don't hesitate to contact us if you have any further queries. Apologies again, Kind regards, David - TemptationGifts.com

Posted 8 years ago

“Nothing went wrong.The order was delivered before the due date and was all in tact as it was packed so well”

Helpful Report

Posted 8 years ago

“I am still waiting for my order - please can you char this up. Thanks”

Helpful Report

Posted 8 years ago

Hello, on checking your order, I can see we shipped it out to you on 8th November. On checking the tracking for your order with our courier DPD, I can see that you refused the delivery 11th November and it is being returned back to us. We will liaise with DPD on Monday to see what has happened and come back to you. Kind Regards

Posted 8 years ago

“I haven't receive my order since 3weeks ago”

Helpful Report

Posted 8 years ago

Hello, I can see from your order notes that you contacted us yesterday regards this order. We are now working with you to identify where your missing order is, as it looks like the wrong address is on your order. Please do stay in contact with us whilst we attempt to get this corrected for you. Kind Regards, Temptation Gifts Team

Posted 8 years ago

“The bauble has a cut mark on the bottom of it which is really noticeable and very obvious not sure why the bauble was sent with This defect”

Helpful Report

Posted 8 years ago

Hello Carly, i am sorry that the bauble has a cut mark at the bottom, kindly email another slightly larger photo to us at customerservice@temptationgifts.com as unfortunately the photo received here is not very clear, please be assured that will then then of course resolve this for you.Kind regards Rebecca

Posted 8 years ago

“The candles that I got do not smell like the ones I ordered. I ordered angel wings and it just smells like vanilla. No please.”

Helpful Report

Posted 8 years ago

Hello Deepi Hair. I am very sorry to hear that you are unhappy with the Angel's Wing Yankee Candle you have brought from us. With 2 of the 4 base fragrances in this fragrance being Vanilla Bean and Malted Vanilla, I can appreciate your comments that it smells strongly of Vanilla. If you have not already I would strongly recommend that you follow the below tips and advise that Yankee supply as it may help with the fragrance and throw. Trim your Wick - Trim your wick to 3mm before each burn. Use an Illuma-Lid Jar Candle Topper - Your candle’s best friend! They look beautiful and help steady the flame for a clean, even burn. Allow to Pool - Let the top layer of wax liquefy and pool to the edges to avoid tunnelling. Wonder how long this should take? We recommend, that for every 1cm in diameter, you burn for 30 minutes - so a Large Jar Candle would be 4 hours. Use a Candle Snuffer - to gently dowse the flame when you’re done to prevent smoking and wax escaping the candle. The 1cm Rule - We never like to see the end of our favourite fragrance, but once your candle wax is 1cm from the bottom; it's officially finished. Time to choose another favourite to burn. Kind Regards, Kerry, Customer Service @ Temptation Gifts.com

Posted 8 years ago

“wanted an exchange but didnt get one”

Helpful Report

Posted 8 years ago

Hello Sarah and Tim. I am very sorry that we were not able to offer you an exchange on this occasion. On checking your order, I can see that you returned the items with a cheque enclosed as there was additional charge for the new items you wanted. Unfortunately we do not accept cheques and haven't for many years now. We refunded you so that you could re-order on our site the items you wanted instead. Our sincere apologies again that you have been disappointed with our service. Please do get in touch if there is anything else, Kind Regards, Kerry, Customer Service Manager @ Temptation Gifts.com

Posted 8 years ago

“Could not smell this at all in my bathroom the only time you can smell it is if you put in right under your nose ????”

Helpful Report

Posted 9 years ago

Hello Linda,thank you for your feedback regarding the Yankee fragrance spheres, you are welcome to return them to us , please contact our customer service on 01494 790424 or by email at customerservice@temptationgifts and we will of course look into this further, kind regards Rebecca TemptationGifts

Posted 9 years ago

“I would love to write a review but I haven't received it yet!”

Helpful Report

Posted 9 years ago

“My order arrived incomplete with no explanation. 2 mugs were missing from the order and one mug arrived minus the coaster set. I find this unsatisfactory”

Helpful Report

Posted 9 years ago

Hello, I can see from our notes that this has all now been resolved and that sadly the postage delays were due to US Customs, holding one of the boxes back. I am sorry that you experienced these delays and that our last Mug and Coaster set was minus the coaster, I wished we had another coaster we could have sent you. Thank you Kerry, Temptation Gifts

Posted 9 years ago

“I have not recieved my parcel. It is sendt in direction Ecuador instead of Norway. It's possible my own fault, but it it should not be possible to make such mistakes. There should be a better control of the destination address. I do not know how Ecuador has become part of my address in my order. ?? Create a better system.!”

Helpful Report

Posted 9 years ago

Dear Hakon, Thank you for your feedback. We are in the process of introducing a new system that will help both domestic and international customers find and check addresses. But currently we are unable to verify all the details entered and are reliant on customers providing accurate information to us, especially for orders going to overseas destinations. To minimise errors we allow customers to review and confirm all details on the checkout and again in an order confirmation email. And we are able to adjust delivery information if we are notified soon after a purchase has been made. Unfortunately, it is the customer's responsibility to ensure that the details provided are correct, and we are unable to act further until we are in possession of the goods in question. But I can see from our records that our customer service team is aware of the problem, and are looking to assist in any way that they can. Our apologies for the inconvenience, David - TemptationGifts.com

Posted 9 years ago

“Ordered 3 mugs. They were shipped air mail (at my cost) in a flimsy cardboard box from the shipper to the United States. 2 cups were broken, the third cup was cracked and shattered when handled.”

Helpful Report

Posted 9 years ago

Dear Wayne, We are very sorry that your items arrived broken. We use the same packaging for all our orders and very rarely have any issues with damages. But unfortunately it can be difficult to cater for all scenarios and accidents can occur in transit, especially when travelling long distances. I can see from your our records that we have already dispatched replaced items to you with additional packaging to ensure they arrive safely. Apologies again, David - TemptationGifts.com

Posted 9 years ago

“Poor customer service. Poor delivery . Would not recommend”

Helpful Report

Posted 9 years ago

Dear Abby, I am extremely sorry for the problems with your order, and the way in which our delivery partner has let you down so badly. My deepest apologies that this situation was not resolved earlier, but please be reassured that your order has now been refunded in full. Apologies again, David - TemptationGifts.com

Posted 9 years ago

“Printing on item not clear almost unreadable”

Helpful Report

Posted 9 years ago

Dear Kathryn, We are very sorry if you are not happy with the items that you have ordered from us. We do try to check every product to ensure that they do not have any imperfections, but occasionally some items do slip through our quality checks. Please do contact our customer service team directly at customerservice@temptationgifts.com or on 01494 790424, and we will happy to arrange a refund or free exchange. Apologies again, Kind regards, David - TemptationGifts.com

Posted 9 years ago

“Paid for premium delivery it didn't arrive by the date customer services said it would therefore I went to a wedding with no present very very disappointed”

Helpful Report

Posted 9 years ago

Temptation Gifts is rated 4.9 based on 33,864 reviews