Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,860 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 18th September 2025

1549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Will not order again was missing items !”

Helpful Report

Posted 6 years ago

Hello Ashleigh, further to our email correspondence regarding the missing items, as we have established that the order was complete when it left our warehouse, should you need any further information from us to follow this up with Royal Mail, please do get in touch . Kind regards, Rebecca@customer service

Posted 6 years ago

“Once again I am waiting for my order which is late. Despite being a regular customer and residing in U.K. And paying £3 postage for a few votive candles , order still hasn't been received. Temptation gifts may offer periodical discounts but their delivery times and customer service is abysmal. WOULD NOT RECOMMEND TEMPTATION GIFTS.”

Helpful Report

Posted 6 years ago

Hello Nuala, Thank you for your email, I am sorry that your order has not yet arrived. I can advise that the parcel was dispatched from our warehouse on 2nd February with your chosen standard delivery, and then will have begun the onward journey to you with Royal Mail on Monday 4th , parcels are expected to arrive in 2-5 business days from dispatch. A today is day 4 since dispatch, please be assured that your order is on the way and expected to arrive with you by tomorrow at the latest. Having checked with our Royal Mail tracking, I can see that delivery has not yet been attempted. Kind regards, Rebecca Wilson, customer service

Posted 6 years ago

“I Ordered Two East of India Porcelain Birds the packing slip detailed Two but only one sent and received. Get it right first time I am a first time customer and you have caused me unessesary and unwanted inconvenience. Do exactly as it says on the tin and send what the customer had requested or lose business.”

Helpful Report

Posted 6 years ago

Hello Richard,thanks you for your feedback, i am very sorry that you received only one porcelain bird and not the two you ordered , as per our correspondence we have send this on to you, and sincerely apologise for the error. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Still waiting on my order not happy”

Helpful Report

Posted 6 years ago

Hello Demelza, i'm sorry that your order has not yet arrived. The parcel was dispatched on 9th with Airmail and is expected to arrive in 7-14 working days. As yesterday was day 7, please allow the full estimated delivery time and rest assured that your parcel is on the way. Kind regards, Rebecca @ customer service

Posted 6 years ago

“When can I expect delivery of my porcelain heart?”

Helpful Report

Posted 6 years ago

Hello Marie, I am sorry to hear that you have not yet received your order, I can see that you placed the order on 28/12/2018 and it was dispatched 29/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. Though if you have not received your order by the end of the day next Friday it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. Many apologies for any inconvenience caused. Kind regards Jaye @ Customer Services

Posted 6 years ago

“I have never received it. Still waiting.”

Helpful Report

Posted 6 years ago

Hello Martha, I am sorry to hear that you have not yet received your order, I can see that you placed the order on 29/12/2018 and it was dispatched 31/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. Though if you have not received your order by the end of the day next Friday it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. Many apologies for any inconvenience caused. Kind regards Jaye @ Customer Services

Posted 6 years ago

“I have not received my parcel, so I cannot enjoy it. I would appreciate you to give me a Tracking Number or tell me where it is so far, If you are not able to do so, please refund my Paypal Account. Mrs GRAUX”

Helpful Report

Posted 6 years ago

Hello Mrs Graux, Thank you for your review,I am sorry to hear that you have not yet received your order. I can see that you placed the order on 28/12/2018 and it was dispatched on 30/12/2018. Standard orders are sent using Royal Mail’s International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 days of dispatch. On rare occasions it may take slightly longer for a parcel to be delivered if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Due to The New Year and the bank holiday, today is only the 7th working day since your parcel was dispatched so please be rest assure that your parcel is still very likely on its way to you as this is not an abnormal amount of time to wait. However, if you have not received the parcel in the next week, it may be worth a check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you have not received your parcel by the end of the week, please let us know and we will look into this further for you. Many apologies for any inconvenience caused. Kind regards Rebecca @ customer service

Posted 6 years ago

“I would love to write a good review , BUT AM STILL WAITING FOR MY PARCEL, SO PLEASE COULD YOU HURRY UP WITH IT !!!!”

Helpful Report

Posted 6 years ago

Hello John, Thank you for your review , i am sorry that your order has not yet arrived, please rest assured that your order was dispatched from us on the 31st December and delivery usually arrives within 2-5 working days, however due to Christmas and New Year there will have been some delays with this so I’m confident that it is still on its way, and will arrive with you before the end of the week. Kind regards, Rebecca @ customer service

Posted 6 years ago

“My order dispatched to UAE on 6th December 2018 as per your email, and till date, I didn't receive the goods. When I followed up with the customer service by emails their response was very disappointing and they give a strange explanation not related to the overseas delivery policy posted on your website.”

Helpful Report

Posted 6 years ago

Hello Tamara, Thank you for yourfeedback as your order has not arrived with 2 weeks, we must sadly assume the parcel is lost in the postal system, we will be following this up with Royal Mail and their international partners. Although Royal Mail do advise 1-2 weeks, this is working days and does not include weekends in the estimate. I can confirm we have refunded you in full for the order, this will appear as a credit in your account within 1 to 5 working days. If the parcel should now be delivered we would appreciate it if you could contact us and let us know. Unfortunately due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but unfortunately resending orders internationally simply is not viable for us. Please see the link below to the full terms and conditions regarding international delivery. http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor Can I respectfully ask that if you place an order with us in the future ,that you choose the FedEx courier delivery, as this is an expedited fully tracked service and parcels are expected to arrive within 1 to 3 working days. Please accept our apologies for any inconvenience caused Kind regards, Rebecca @ customer service

Posted 6 years ago

“A huge disappointment. In spite of adequate time and a promise to deliver before Christmas, the gifts were finally delivered today the 29 th December. I would not use their service again. When I called the customer service was terrible, just repeating 'we have recently received your email concerning non delivery.”

Helpful Report

Posted 6 years ago

Hello Jess, Thank you for your feedback, I am terribly sorry that your order did not arrive until today, . I can confirm that your order was dispatched on 18th with your chosen standard delivery, Royal Mail advised that all parcels dispatched on 18th or before were scheduled to arrive before Christmas, i am sorry that on this occasion the order arrived later than Royal Mail anticipated. As in my email reply on 27th, however I do understand that as these were gifts for Christmas they may no longer be required. If you would like to send them back for a refund, please contact our customer service and we will forward a pre-paid returns label to you. I apologies for any disappointment caused, Kind regards Rebecca@ customer service

Posted 6 years ago

“Very disappointed with the quality of the product/gift. In addition the so called "handling charge" was excessive, more than the cost of the article. Overall a Rip Off. Not impressed Lance McArdell”

Helpful Report

Posted 6 years ago

Hello Lance, Thank you for your review. I am sorry that you are disappointed with the quality of the item and the price of shipping. As my two colleague have both mentioned to you in previous emails, we offer free standard UK delivery on all orders over £49.99, however we don’t offer free shipping for orders under this value, Our standard shipping is currently £2.99 and this is for postage charge and packing. As my colleagues advised, I'm afraid that we don’t have any free shipping offers or shipping discounts available on our site at the moment. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“I bought two of these for two of my partner's granddaughters - ages 10 and 11. Initially I thought they were great and so did the two girls on Christmas Day but after 10 mins one of them burst all over my sofa and carpet so there was sticky liquid and glitter over the sofa, the carpet and his granddaughter. She was upset at it bursting over the sofa and carpet. Very disappointed that she didn't even have 10 mins playing with it. I would have thought this would have lasted a lot longer given it was only a 10 year old girl playing with it. The other granddaughter stopped playing with hers as she was frightened the same thing would happen. I know they weren't expensive and they were really just a stocking filler but both girls were delighted with them and thought they were fun and that they lit up but believe it should have lasted a lot longer than 10 mins.”

Helpful Report

Posted 6 years ago

Hello Marion, Thank you for your feedback, i am terribly sorry that one of the squashy balls has burst after little use and consequently the second one is not now being used. We have of course refunded you in full for your order, and sincerely apologies fort any inconvenience and disappointment caused. Kind regards, Rebecca@ customer service.

Posted 6 years ago

“Sent the wrong item.”

Helpful Report

Posted 6 years ago

Hello Calum, Thank you for your feedback, i am sorry you feel that we have ruined Christmas, however after you sent us a photo of the item you have received, i can confirm that this is certainly the item you ordered and have therefore been sent. received. if you are unhappy with the hot water bottle, you are more than welcome to return it to us, please contact our customer service and we can arrange this for you. Kind regards, Rebecca @ customer service.

Posted 6 years ago

“When ordering from Temptation Gifts only go by all the details online when placing order. Do not expect to be able to speak to a customer services person who knows their items. Due to listening to customer services person I placed an order based on the information they gave me. I now have an incorrect partly personalised item and no way to get it resolved as they haven't a record of the call! Apparently quite happy for me to place another order though for a new one and pay for it again! So disappointed to have wrong item for my nephew's 1st birthday.”

Helpful Report

Posted 6 years ago

Hello Kirsty, Thank you for your feedback and call yesterday regarding the money pot , this has been passed to me and I hope that I can help and explain further, I have called and left a message on your phone as I hoped to talk to you this afternoon. Any money pots on our website that have a set message on the front, are already decorated with this message and as such can only be personalised on the back , and unfortunately this is what has happened with your pot. We have to assume that when customers place orders, they have ticked the box to check that the personalisation is as they require , and then send them out in good faith . I completely understand your disappointment with the pot you have received, as clearly this is unsuitable for a 1st Birthday with “Dad’s Secret Stash “ written on the front. On our site we do advise the following information below, for all the fixed text pots . We believe that this additional information is clear and to the best of my knowledge our customer service team will have advised the same. Product description: Dad’s Secret Stash Money Pot This blue Terramundi money pot is decorated with the words: Dad’s Secret Stash. Perfect for Father’s Day, Christmas or a birthday, you’ll have no problem finding a home for this beautiful money pot. It is the ideal place for Dad to save up for something special and also creates a focal point in a room! Write the date and dream on the label and insert into the pot before you start saving – each pot is supplied with a ‘fortune coin’ already inside. Etruscan Money Amphora Terramundi money pots are hand thrown in Italy to a design which is over 2000 years old. The British Museum holds early examples of such "Etruscan Money Amphora". A Great Gift One of our best-selling lines, Terramundi earthenware money pots are really making a name for themselves across the UK. Suitable for young and old, they are hand-painted in London in dozens of great patterns and designs, and we are pleased to offer a wide selection, all at HUGE discount!! What is a Terramundi? There is no way to remove money from a Terramundi once you have put it in. By long tradition, a Terramundi money pot must be fed until it is full, at which time it must be smashed- releasing both your savings, and the fortune card which comes with every pot- whilst making a wish. A pot full of mixed silver can be expected to reward you with around £200.00. It is then customary to replace the pot and spend the money on ‘good things’. The broken pots can be used as holders for plants and candles, or even as a desk tidy. We would recommend inserting the ‘claw’ of a claw hammer into the money slot, and levering upwards, in order to break off the top of the pot cleanly. What we say about personalisation: This pot can be personalised with your own hand-painted message! Some restrictions on message size may be in place due to the individual pot's design. A small gift card can also be included with a printed message. The colour selected applies only to the personalised text, and does not change the standard pot design. Please double-check to ensure that all text is correct when placing your order. Unfortunately we are not able to check all spellings and cannot be held responsible for any mistakes entered. We reserve the right to refuse to paint messages deemed offensive or inappropriate. Please allow up to an additional 9 working days for delivery (i.e. 9 - 12 working days for UK Standard delivery) on any orders containing personalised pots. Please note that Next Day Delivery is not available on any orders containing personalised pots. Regrettably we are unable to offer you a refund for the pot you have received, however as a gesture of goodwill , if you would like to order another pot, we would like to offer you 30% off any plain personalised pot you choose. Kind regards Rebecca @ customer sevice

Posted 6 years ago

“I have not yet received my goods.”

Helpful Report

Posted 6 years ago

Hello Niamh, Thank you for your feedback I am sorry to hear you have not yet received your order, however I am able to confirm it was dispatched from our warehouse on 26/11/18 and takes 10-14 working days to arrive once dispatched. Therefore as today is only 8th working day I respectfully ask you to wait a little longer. Kind regards, Hannah @ Customer Service

Posted 6 years ago

“Waste ofrom money for the Yankee candle air freshener balls. Can't even smell them when in a small cupboard!!”

Helpful Report

Posted 6 years ago

Hello Leonie, thank you for your feedback, we are sorry to hear that you are disappointed with the fragrance spheres, these fragrances are very subtle and are best in a small room as they don’t produce a strong fragrance throw, we have these in our cloakroom here, and they do benefit from a shake now and then to re-activate the fragrance. You are welcome to return any unopened spheres to us for a refund, please contact us at customerservice@temptationgifts.com and we can advise further. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Can't write a review or upload a photo because I never actually received my order.....”

Helpful Report

Posted 6 years ago

Hello Leah, Thank you for your email. I am very sorry that your order has not yet arrived. Please see the email I have just sent you regarding this issue. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“I did not received my parcel.....”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. As per the international delivery information on our site, orders that are dispatched with Airmail are expected to take 10-14 working days to arrive. As today is only the 7th working day since your order was dispatched, I can confirm that your order is still on it's way to you and this is not an unusual time to wait. However, please do not hesitate to contact us if the order does not arrive within 14 workings days. Kind regards, Jaye @ Customer Services.

Posted 6 years ago

“I purchased a small gift on the TemptationGifts website. On the next day, I received an email saying that the card I am using may be stolen. The reason why they wrote it to me was that the purchaser's (who is me) and card holder's (who is again me) addresses were different. So they wanted me to submit some documents in order to prove that the card hasn't been stolen! It was such a disgraceful treatment and made me feel awful! This is the first time I was treated like a burglar! Although they replied me this is not an intentional case and is a process related to the security of the payment system on the webpage, it is not an acceptable excuse to treat people as if they are potential burglars! Unless they are able to prove that the card is stolen, they can't blame people. I refused to prove that the card hasn't stolen, instead I asked them to prove if it has stolen because they claim so. I will never use this website again. I hope they will look over their payment system with Sagepay in order to behave in a more proper way to their customers.”

Helpful Report

Posted 6 years ago

Hello Maryem,Thank you for your feedback, we are very sorry to hear that we have offended you by asking for more information, this is certainly not our intention. All our on-line card transactions are directed through Sagepay ,an industry-leading Payment Service Provider that follows strict data security guidelines. They initially process the payment and then as part of their online payment security measures they will notify us if they feel further information is required. These additional checks are to protect us, but equally importantly to protect our customers too from any potential unusual activity on the card or unauthorised transactions , so that our website remains a safe place to shop on-line. We have as requested in your email, cancelled your order and refunded you in full, the credit is expected to show in your account within 5 working days.Assuring you of our best intentions at all times. Kind regards Rebecca , Customer Service

Posted 6 years ago

“Je suis ravie, comme tous les ans, de ma commande Dunoon. Très jolie porcelaine. livraison rapide”

Helpful Report

Posted 6 years ago

Temptation Gifts is rated 4.9 based on 33,860 reviews