Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,932 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

Write Your review

Tell us how Temptation Gifts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Temptation Gifts 5 star review on 14th June 2025

Annette

Chloe

Ka Y

Temptation Gifts 5 star review on 29th May 2025

Kate

1522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would love to write a good review , BUT AM STILL WAITING FOR MY PARCEL, SO PLEASE COULD YOU HURRY UP WITH IT !!!!”

Helpful Report

Posted 6 years ago

Hello John, Thank you for your review , i am sorry that your order has not yet arrived, please rest assured that your order was dispatched from us on the 31st December and delivery usually arrives within 2-5 working days, however due to Christmas and New Year there will have been some delays with this so I’m confident that it is still on its way, and will arrive with you before the end of the week. Kind regards, Rebecca @ customer service

Posted 6 years ago

“My order dispatched to UAE on 6th December 2018 as per your email, and till date, I didn't receive the goods. When I followed up with the customer service by emails their response was very disappointing and they give a strange explanation not related to the overseas delivery policy posted on your website.”

Helpful Report

Posted 6 years ago

Hello Tamara, Thank you for yourfeedback as your order has not arrived with 2 weeks, we must sadly assume the parcel is lost in the postal system, we will be following this up with Royal Mail and their international partners. Although Royal Mail do advise 1-2 weeks, this is working days and does not include weekends in the estimate. I can confirm we have refunded you in full for the order, this will appear as a credit in your account within 1 to 5 working days. If the parcel should now be delivered we would appreciate it if you could contact us and let us know. Unfortunately due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but unfortunately resending orders internationally simply is not viable for us. Please see the link below to the full terms and conditions regarding international delivery. http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor Can I respectfully ask that if you place an order with us in the future ,that you choose the FedEx courier delivery, as this is an expedited fully tracked service and parcels are expected to arrive within 1 to 3 working days. Please accept our apologies for any inconvenience caused Kind regards, Rebecca @ customer service

Posted 6 years ago

“A huge disappointment. In spite of adequate time and a promise to deliver before Christmas, the gifts were finally delivered today the 29 th December. I would not use their service again. When I called the customer service was terrible, just repeating 'we have recently received your email concerning non delivery.”

Helpful Report

Posted 6 years ago

Hello Jess, Thank you for your feedback, I am terribly sorry that your order did not arrive until today, . I can confirm that your order was dispatched on 18th with your chosen standard delivery, Royal Mail advised that all parcels dispatched on 18th or before were scheduled to arrive before Christmas, i am sorry that on this occasion the order arrived later than Royal Mail anticipated. As in my email reply on 27th, however I do understand that as these were gifts for Christmas they may no longer be required. If you would like to send them back for a refund, please contact our customer service and we will forward a pre-paid returns label to you. I apologies for any disappointment caused, Kind regards Rebecca@ customer service

Posted 6 years ago

“Very disappointed with the quality of the product/gift. In addition the so called "handling charge" was excessive, more than the cost of the article. Overall a Rip Off. Not impressed Lance McArdell”

Helpful Report

Posted 6 years ago

Hello Lance, Thank you for your review. I am sorry that you are disappointed with the quality of the item and the price of shipping. As my two colleague have both mentioned to you in previous emails, we offer free standard UK delivery on all orders over £49.99, however we don’t offer free shipping for orders under this value, Our standard shipping is currently £2.99 and this is for postage charge and packing. As my colleagues advised, I'm afraid that we don’t have any free shipping offers or shipping discounts available on our site at the moment. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“I bought two of these for two of my partner's granddaughters - ages 10 and 11. Initially I thought they were great and so did the two girls on Christmas Day but after 10 mins one of them burst all over my sofa and carpet so there was sticky liquid and glitter over the sofa, the carpet and his granddaughter. She was upset at it bursting over the sofa and carpet. Very disappointed that she didn't even have 10 mins playing with it. I would have thought this would have lasted a lot longer given it was only a 10 year old girl playing with it. The other granddaughter stopped playing with hers as she was frightened the same thing would happen. I know they weren't expensive and they were really just a stocking filler but both girls were delighted with them and thought they were fun and that they lit up but believe it should have lasted a lot longer than 10 mins.”

Helpful Report

Posted 6 years ago

Hello Marion, Thank you for your feedback, i am terribly sorry that one of the squashy balls has burst after little use and consequently the second one is not now being used. We have of course refunded you in full for your order, and sincerely apologies fort any inconvenience and disappointment caused. Kind regards, Rebecca@ customer service.

Posted 6 years ago

“Sent the wrong item.”

Helpful Report

Posted 6 years ago

Hello Calum, Thank you for your feedback, i am sorry you feel that we have ruined Christmas, however after you sent us a photo of the item you have received, i can confirm that this is certainly the item you ordered and have therefore been sent. received. if you are unhappy with the hot water bottle, you are more than welcome to return it to us, please contact our customer service and we can arrange this for you. Kind regards, Rebecca @ customer service.

Posted 6 years ago

“When ordering from Temptation Gifts only go by all the details online when placing order. Do not expect to be able to speak to a customer services person who knows their items. Due to listening to customer services person I placed an order based on the information they gave me. I now have an incorrect partly personalised item and no way to get it resolved as they haven't a record of the call! Apparently quite happy for me to place another order though for a new one and pay for it again! So disappointed to have wrong item for my nephew's 1st birthday.”

Helpful Report

Posted 6 years ago

Hello Kirsty, Thank you for your feedback and call yesterday regarding the money pot , this has been passed to me and I hope that I can help and explain further, I have called and left a message on your phone as I hoped to talk to you this afternoon. Any money pots on our website that have a set message on the front, are already decorated with this message and as such can only be personalised on the back , and unfortunately this is what has happened with your pot. We have to assume that when customers place orders, they have ticked the box to check that the personalisation is as they require , and then send them out in good faith . I completely understand your disappointment with the pot you have received, as clearly this is unsuitable for a 1st Birthday with “Dad’s Secret Stash “ written on the front. On our site we do advise the following information below, for all the fixed text pots . We believe that this additional information is clear and to the best of my knowledge our customer service team will have advised the same. Product description: Dad’s Secret Stash Money Pot This blue Terramundi money pot is decorated with the words: Dad’s Secret Stash. Perfect for Father’s Day, Christmas or a birthday, you’ll have no problem finding a home for this beautiful money pot. It is the ideal place for Dad to save up for something special and also creates a focal point in a room! Write the date and dream on the label and insert into the pot before you start saving – each pot is supplied with a ‘fortune coin’ already inside. Etruscan Money Amphora Terramundi money pots are hand thrown in Italy to a design which is over 2000 years old. The British Museum holds early examples of such "Etruscan Money Amphora". A Great Gift One of our best-selling lines, Terramundi earthenware money pots are really making a name for themselves across the UK. Suitable for young and old, they are hand-painted in London in dozens of great patterns and designs, and we are pleased to offer a wide selection, all at HUGE discount!! What is a Terramundi? There is no way to remove money from a Terramundi once you have put it in. By long tradition, a Terramundi money pot must be fed until it is full, at which time it must be smashed- releasing both your savings, and the fortune card which comes with every pot- whilst making a wish. A pot full of mixed silver can be expected to reward you with around £200.00. It is then customary to replace the pot and spend the money on ‘good things’. The broken pots can be used as holders for plants and candles, or even as a desk tidy. We would recommend inserting the ‘claw’ of a claw hammer into the money slot, and levering upwards, in order to break off the top of the pot cleanly. What we say about personalisation: This pot can be personalised with your own hand-painted message! Some restrictions on message size may be in place due to the individual pot's design. A small gift card can also be included with a printed message. The colour selected applies only to the personalised text, and does not change the standard pot design. Please double-check to ensure that all text is correct when placing your order. Unfortunately we are not able to check all spellings and cannot be held responsible for any mistakes entered. We reserve the right to refuse to paint messages deemed offensive or inappropriate. Please allow up to an additional 9 working days for delivery (i.e. 9 - 12 working days for UK Standard delivery) on any orders containing personalised pots. Please note that Next Day Delivery is not available on any orders containing personalised pots. Regrettably we are unable to offer you a refund for the pot you have received, however as a gesture of goodwill , if you would like to order another pot, we would like to offer you 30% off any plain personalised pot you choose. Kind regards Rebecca @ customer sevice

Posted 6 years ago

“I have not yet received my goods.”

Helpful Report

Posted 6 years ago

Hello Niamh, Thank you for your feedback I am sorry to hear you have not yet received your order, however I am able to confirm it was dispatched from our warehouse on 26/11/18 and takes 10-14 working days to arrive once dispatched. Therefore as today is only 8th working day I respectfully ask you to wait a little longer. Kind regards, Hannah @ Customer Service

Posted 6 years ago

“Waste ofrom money for the Yankee candle air freshener balls. Can't even smell them when in a small cupboard!!”

Helpful Report

Posted 6 years ago

Hello Leonie, thank you for your feedback, we are sorry to hear that you are disappointed with the fragrance spheres, these fragrances are very subtle and are best in a small room as they don’t produce a strong fragrance throw, we have these in our cloakroom here, and they do benefit from a shake now and then to re-activate the fragrance. You are welcome to return any unopened spheres to us for a refund, please contact us at customerservice@temptationgifts.com and we can advise further. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Can't write a review or upload a photo because I never actually received my order.....”

Helpful Report

Posted 6 years ago

Hello Leah, Thank you for your email. I am very sorry that your order has not yet arrived. Please see the email I have just sent you regarding this issue. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“I did not received my parcel.....”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. As per the international delivery information on our site, orders that are dispatched with Airmail are expected to take 10-14 working days to arrive. As today is only the 7th working day since your order was dispatched, I can confirm that your order is still on it's way to you and this is not an unusual time to wait. However, please do not hesitate to contact us if the order does not arrive within 14 workings days. Kind regards, Jaye @ Customer Services.

Posted 6 years ago

“I purchased a small gift on the TemptationGifts website. On the next day, I received an email saying that the card I am using may be stolen. The reason why they wrote it to me was that the purchaser's (who is me) and card holder's (who is again me) addresses were different. So they wanted me to submit some documents in order to prove that the card hasn't been stolen! It was such a disgraceful treatment and made me feel awful! This is the first time I was treated like a burglar! Although they replied me this is not an intentional case and is a process related to the security of the payment system on the webpage, it is not an acceptable excuse to treat people as if they are potential burglars! Unless they are able to prove that the card is stolen, they can't blame people. I refused to prove that the card hasn't stolen, instead I asked them to prove if it has stolen because they claim so. I will never use this website again. I hope they will look over their payment system with Sagepay in order to behave in a more proper way to their customers.”

Helpful Report

Posted 6 years ago

Hello Maryem,Thank you for your feedback, we are very sorry to hear that we have offended you by asking for more information, this is certainly not our intention. All our on-line card transactions are directed through Sagepay ,an industry-leading Payment Service Provider that follows strict data security guidelines. They initially process the payment and then as part of their online payment security measures they will notify us if they feel further information is required. These additional checks are to protect us, but equally importantly to protect our customers too from any potential unusual activity on the card or unauthorised transactions , so that our website remains a safe place to shop on-line. We have as requested in your email, cancelled your order and refunded you in full, the credit is expected to show in your account within 5 working days.Assuring you of our best intentions at all times. Kind regards Rebecca , Customer Service

Posted 6 years ago

“Je suis ravie, comme tous les ans, de ma commande Dunoon. Très jolie porcelaine. livraison rapide”

Helpful Report

Posted 6 years ago

“Oh, the irony of it. I was in the middle of trying to place an orde,r and the icon for reading the reviews came up, right over the button to proceed. In trying to get rid of this annoying feature - come on guys, I'm about to buy something from you, one click away, do you really think I need to read a review right now?? - I inadvertenty enlarged it and there is no way to get rid of it. So, my poor review is solely about your stupidly forcing the reviews onto me. Fix it and I might write s relevant review about your products, which by the way are pretty good”

Helpful Report

Posted 6 years ago

Hello Bob, thank you for your feedback, i am very sorry to hear that our review icon at the bottom of our website has frustrated you enough to send us a negative review, please be assured that it is never our intention to make our website difficult to navigate. I will of course pass your comments on to our marketing team to look into further. Kind regards, Rebecca, customer service

Posted 6 years ago

“Not happy I have not received my item despite paying next day delivery. Not only this but contacting Temptation gifts and having no response on this issue!”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your feedback and for taking the time for letting us know that you have not received your order. I am very sorry that you have emailed us and not had a response. I have checked our inbox using your email address to search and sadly have not come across any email that has come into us. I have also checked our "junk" folder and again did not find an email from your email address. Please accept my sincere apologies for this and our lack of contact with you. I have looked into this for you and can see that you order come into us on the 23rd August and this was ordered with next day delivery. This was dispatched the same day and DPD tracking shows that this was signed for at 14.06pm on the 24th August with the surname being given as the surname on the order. I have followed this up with an email to the email address on the order for want of fully investigating this with you and not wishing to attach personal information here. I will of course be happy to look to resolve this with you. We are here 7 days a week between 8.30 am and 5.30pm and contactable via telephone and email and always happy to assist customers who have any issues or queries. Kind regards, Kirsty-Marie Gomm Customer Service Team Campus Gifts Unit 2E, Woodlands Farm, The Vale, Chesham, HP5 3NS. Tel: 01494 790424 Web: www.CampusGifts.co.uk

Posted 6 years ago

“Could only review if I had ever received what I ordered. ....Order placed 2 weeks ago still to receive, when I enquirer a week ago as to whereabouts , response was a terse one line email saying order had been despatched 5 days after ordering. Poor customer service, terrible delivery service. Will review if I ever receive”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for kindly taking the time to email us regarding the order you recently placed with us and to let us know you are still waiting. I am very sorry that you are as yet not in possession of your parcel. I can see my colleague had emailed you on the 29th August to advise you of when we dispatched your order which was on the 23rd of August, 2 days after receiving the order, and how long our standard delivery takes to arrive as an estimate which is 2-5 working days from dispatch. We also advised you that there may be a slight delay due to our recent bank holiday day which happened to fall into your delivery period. I apologise if your found the email to be somewhat curt. With standard delivery this is sent is Royal Mail and sadly is not a tracked service so we are unable to locate a parcel once it has left us up until a delivery attempt is made. Should they attempt delivery this then gets updated. Having looked on the tracking available so us I can see that sadly as yet no delivery attempt has been made, there could be varying reasons for this however I certainly would have expected your parcel to be with you by now. If you would be so kind as to confirm to us via email (our email address can be found below) your delivery address in case of any discrepancies which may have held your parcel up we can then look to resend your parcel stock depending or of course refund you in full. We are here 7 days a week between 8.30 am and 5.30pm via call and email and are always happy to help and assist our customers in any way. I apologise for any inconvenience caused and look forward to hearing you from you. Kind regards, Kirsty-Marie Gomm Customer Service Team Temptation Gifts Unit 2E, Woodlands Farm, The Vale, Chesham, HP5 3NS. Tel: 01494 790424 Web: www.TemptationGifts.com

Posted 6 years ago

“Not recieved yet i must of put 35 fintry instead of 39 cant get hild of them can you tell me who signed for it please”

Helpful Report

Posted 6 years ago

“Late delivery which had to be chased up and a broken piece of china which has been lost on delivery or something but the upshot is customer service at this company doesnt care but expects me to sort it all out. Ive ended up replacing item from another retailer and due to Temptation gifts indifference will not be tempted to use them again. Mine was a very large purchase with the potential to buy more or alternative purchases but clearly my custom wasnt good enough!”

Helpful Report

Posted 6 years ago

Good Morning Mr Morton, Thank you for your feedback, I am very sorry to hear that you are unhappy with the service you have received from us, we value all our customers and are always upset when we have let someone down. Clearly, we have not met your expectations on this occasion, and it is entirely understandable that this has resulted in continued discontent. Having checked your order details I can see that your order placed on 17th June was dispatched for Saturday courier delivery expected to arrive on Saturday 22nd. Sadly after collecting the parcel from us on Friday, DPD miss-directed the box to the wrong depot, and consequently it needed to be moved to the correct depot and this unfortunately delayed delivery. We use DPD and find them reliable, however when things do go wrong, regrettably it is our customer who suffers, and for this we are truly sorry. We refunded the £7.00 you paid for shipping, to apologise for the inconvenience caused . On 26th June, you advised that one of the cups from a cup and saucer set had arrived broken. Despite our best efforts to pack all items for safe transit, very occasionally items arrive broken, we then asked for a photo and promptly re-sent the item out with 1st class post, expected to arrive in 1-3 days, we aim to minimise any further inconvenience and to put the matter right as soon as we can. On 8th July you contacted us again as the re-sent cup had not arrived with you. We are aware that unfortunately Royal Mail do not always leave a card through the door advising that they have called, and after checking our limited tracking that we have with Royal Mail, we advised that your parcel had a delivery attempt made on 27th June at 9.52am, however as there was no one at home to accept the parcel, it was taken back to the Watford sorting office and held waiting for collection or redelivery instructions, we sent a link to arrange redelivery on-line or advised that the parcel could be collected from the sorting office. If the parcel is not collected it will eventually make its way back to us, on receipt we would either re-send of refund. The parcel has not been returned to us as yet, but as we are confident that it will be sent back to us in due course, we have refunded £27.96 to you today for the Emma Bridgewater set that arrived broken. Please accept my sincere apologies once again for the on-going issues you experienced with your order, and that in this instance we have let you down. Kind regards Rebecca Wilson

Posted 6 years ago

“The staff is simply rude. My order items got a huge discount only the day after I received them. Not only they refused to do anything about it, but also I was reminded in a very rude way they are not in any obligation to pay for the return postage. (for which for an online return, they”

Helpful Report

Posted 6 years ago

Good Morning, thank you for leaving us a second review in addition to your previous one star review on 22nd June, in relation to your order 100464541. We trust that you received our response, however our apologies if this did not reach you, please see our previous reply below, I am very sorry that we have left you disappointed enough to receive one star from you regarding your order when you have been kind enough to leave us 2 previous 5 star reviews. I have read through the email exchange and can see that you emailed us requesting we reimbursed the difference between the price you had paid for your items before our sale launched and the price they are currently at on our website. My colleague returned your email and advised you of the following. "Hello Banu, Thank you for your order and email. Sadly I am unable to discount the order placed on 10th. Whilst I can understand your frustration, unfortunately we have to start and end promotions at some point and in a 24/7 online world there is no time where customers are not online shopping with us, meaning at some point we will start a promotion sometimes within minutes/seconds of orders being placed. If you wish to return the order to us and place a new order at the discounted priced, please do so to the “Woodlands Farm “address , full details below. " As my colleague advised above there is no "good time" for us to launch a sale as with any online based company. We are very sorry if our response come across to be rude and unsatisfactory. We wanted to be clear as to the position we find ourselves in when starting a promotion and how was sadly are unable to refund the difference back to customers. We always do our upmost to assist our customers where best we whilst taking into consideration fairness for all. I am very sorry that we were unable to assist you on this occasion. Kind regards, Kirsty-Marie Gomm Customer Services Team Once again, i apologise for any inconvenience caused, Kind regards Rebecca Wilson, Customer Services Team

Posted 6 years ago

“Most disappointed at the complete disregard for customer care or satisfaction that you want to receive. I had hoped that I was dealing with a retailer who cared. You dont. Expecting your customers to have to traipse around to find out where your couriers have not delivered the replacement item is a disgrace. Lesson learnt dont use your company!”

Helpful Report

Posted 6 years ago

Hello Alistair, Thank you for your email and comment on here. I have just replied to your email and advised you of the following. "Good morning, Thank you for your email. My colleague come back to you on the 26th June to let you know she had sent you a replacement out with first class post. Apologies that you may not have got this and you are still waiting for your replacement mug. I have looked into this for you and can see that Royal Mail did collect this and have shipped it however I have been unable to access our tracking system due to it being down for maintenance with Royal Mail. I have therefore left this for my colleague to follow up tomorrow when we are able to access this again come morning to check and get back to you. I apologise that this means you shall have to wait for us to look into it for you. In the meantime in my experience when Royal Mail do try to delivery they do not allows leave calling cards, therefore would you be kind enough to check with your neighbours and safe places and maybe also contact your local sorting office in case they are holding a parcel for you? Please accept my sincere apologies and will be back in touch tomorrow. Kind regards, Kirsty-Marie Gomm" I fully appreciate the frustration that may be caused as I was unable to give you a definitive answer in my response however please be rest assured that we will follow this up first thing so we can assist you in receiving your replacement mug. I apologise for any inconvenience this has caused. Kind regards, Kirsty-Marie Gomm Customer Service Team Temptation Gifts

Posted 6 years ago

Temptation Gifts is rated 4.9 based on 32,932 reviews