Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,274 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 2nd August 2025

1530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The expensive mug I ordered as a gift for my husband on our 35th wedding anniversary arrived with no box so I will have to wrap it in the shipping carton.”

Helpful Report

Posted 7 years ago

Good Afternoon Many thanks for your order and feedback regards the lack of the Dunoon Branded Box with your recent purchase of the Glencoe Fresh water Fish mug I am sorry we have disappointed you on this occasion, we have been selling Dunoon products for over 30 years and we have never supplied every mug with a dunoon branded box. The majority of the products we receive from Dunoon are not individually boxed and they do not provide us with loose boxes to provide with each sale. We do not ship any Dunoon products in boxes, except those that arrived with us boxed, these items are clearly indicated on our website as boxed. Also within the product description for each mug we advise that the product is not boxed but that you can buy a dunoon branded gift box, we also provide a link within the product description so that you can buy a gift box if wanted. This Dunoon mug does not come in a box, but you can purchase one separately. Click here to browse Dunoon Gift Boxes and choose one ideal for your chosen mug shape. https://www.temptationgifts.com/gifts-by-brand/dunoon/gift-boxes If you would like to return the mugs you can do so using the information below: If you wish to return the Rose and Bee Mugs to us, please do so to the “Woodlands Farm “address , full details below. Returns Department Temptation Gifts & Campus Gifts Unit 2E Woodlands Farm The Vale Chesham Bucks HP5 3NJ The return parcel must include your name and order number, which you will be able to find on the original paperwork with the order or on the email we sent to confirm your order. We respectfully ask that products are returned in perfect condition and packaged securely so as ensure a problem free return and that they suffer no damage on the way back to us. We will refund for the product, back through your original payment method once we have received the goods back safely. Kind regards, Rebecca Wilson, Customer Service

Posted 7 years ago

“Wonderful design but must usel Milton every second day which is irritating. Like the shape and size but for such an expensive the quality of China is very poor. Jb”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, i am sorry to hear you are not happy with your item. However i am unable to locate an order on our system as no order number has been left on the review. Please may i kindly ask you to email us at customerservice@temptationgifts.com with your order number and the name your order was placed under and we can of course look in to this further for you. Kind regards Hannah @ Customer Service

Posted 8 years ago

“Soup bowls received were not the size stated.”

Helpful Report

Posted 8 years ago

Lovely to speak to you just now regards the size of soup bowls you have purchased recently from us. I was pleased to hear that you like the bowls and thought the quality was great but I was concerned that our description of the size of the bowl was inaccurate. On checking the soup bowls, I have discovered what i think is the problem. On the site we advise: Height: 6.5cm; Width: 11cm and Depth: 12cm. The height measurement is the height inside the bowl from the base to the lip; the width of the bowl is the circumference and the depth of 12cm is the height from the base to top of the lid. I have passed this through to our Product Team for review to see if we can make the listing a little clearer. Thank you again for your time this morning. Kind Regards, Kerry Charters; Customer Service Manager

Posted 8 years ago

“I was sent a purse when I ordered a wallet”

Helpful Report

Posted 8 years ago

Hello Jenna, Thank you for your review. I am so sorry that we have sent the wrong item to you, from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improved our processes to try and stop these kinds of errors. We kindly request that you email a photo of the purse that you have received in error, on receipt we will of course resolve this for you. Please accept our apologies, we look forward to hearing from you. Kind regards Rebecca, Customer Service

Posted 8 years ago

“I have just purchased 2 Dunoon chemical symbol mugs as my husband likes them for a large cup of tea. The last one lasted a year until it cracked. We assumed it had got knocked, but after having the latest mug only a couple of weeks, and being very careful with it, a hairline crack has appeared on the inside. Are these mugs actually able to take boiling water for hot drinks? Amanda Gregory”

Helpful Report

Posted 8 years ago

Hello Amanda, i am sorry to hear that the mug cracked when hot water was poured in to the mug , this is likely to be due to "Thermal Shock" that the mug cracked,please see below, “Thermal Shock (Splitting through rapid expansion) Dunoon recommend to Avoid pouring boiling water directly into fine cups and mugs. Always put the milk in first, or if you do not take milk, pour the water over the back of a teaspoon.” Kindly email a photo of the mug to us at customerservice@temptationgifts.com and we will then send a replacement to you with 1st class post. My apologies for any inconvenience caused, kind regards Rebecca Wilson, Customer Service

Posted 8 years ago

“The gift wrapping was so poor I had to open it and re-wrap it myself. I did a much better job. £2.95 is a rip off and I will not be ordering again”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, i am sorry to hear you were not happy with the gift wrap you have received. I can confirm i have emailed you privately for further information. Kind regards Hannah @ Temptation Gifts Customer Service

Posted 8 years ago

“The shipping cost were too expensive. The parcel was left at my place with no signature required.”

Helpful Report

Posted 8 years ago

Hello Paloma, Thank you for your feedback, I am sorry to hear that you feel our International shipping prices are too expensive, I will of course pass this on to our marketing team. With regards to your delivery, as you chose our Airmail service, this is sent by Royal Mail and their International partners, and in not a signed for on delivery service. For any future orders i respectfully advise that we do also offer delivery using FedEx , this is a fully tracked expedited service, and a signature is required on delivery. Kind regards Rebecca Wilson, Customer Service.

Posted 8 years ago

“Ordered two of the same lip gloss but one was a totally different, so very disappointed.”

Helpful Report

Posted 8 years ago

Hello Mary, thank you for your review, i am sorry to hear that you are disappointed with the lip balms as both of them are different from each other. Please can you email a photo of them to us at customerservice@temptationgifts.com and we will of course look into this further.Kind regards Rebecca@ Temptation Gifts

Posted 8 years ago

“Hair chalk was rubbish. Far too thin and they kept snapping when applying to hair. I would not recommend this product.”

Helpful Report

Posted 8 years ago

Hello. I am sorry to hear that you are unhappy with the quality of the hair chalk. We have not had any other reported quality issues with this this item to date, but please email a photo to us at customerservice@temptationgifts.com and we will then look into this further. Kind regards Rebecca Wilson Customer Service

Posted 8 years ago

“I have not received the ordered goods.”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that your mug has not yet arrived, on checking your order I can see that we emailed you on 11th advising of the despatch. Your mug physically left us on Mon 13th March as we do not have collections over the weekend and it was shipped using Royal Mail Airmail service, expected delivery for this service is 7 to 14 working days. Please can I ask you to wait a few more days , and if the parcel has not arrived by 31st March 2017 please get in touch and we will of course look into this further. My team are here on the phones and email Monday to Sunday 8.30am to 5.30pm (UK Time). I apologise for any inconvenience caused, and thank you for your patience. Kind regards Kerry Charters Customer Service Manager

Posted 8 years ago

“I purchased 3 differents wallets after checking very carefully the sizes of each item. None of them fits for the use I buy them for. I am very unhappy to find that the products are made in China. They all have a very strong and weird smell (odor).”

Helpful Report

Posted 8 years ago

Thank you for your review, I am sorry to hear you were not happy with the wallets your brought through us. I urge you to please email us at customerservice@temptationgifts.com with your order number and details of the issues you have found with them, we can then of course look into this further. Kind regards, Kerry, Customer Service Manager

Posted 8 years ago

“Invoice was not attached for customs. So the parcel is still under way. I had to sent a copy of the invoice to the Swiss customs. Perhaps I will receive it in the near future.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review, our sincere apologies if the custom documents have been missed off your parcel. Please do make contact with us if we can assist in any way. Kind regards Hannah Cornish Temptation Gifts Customer Service

Posted 8 years ago

“Order placed 20/01/2017 as gift for friend on 03/02/2017, today is 4th February I still don't have the gift”

Helpful Report

Posted 8 years ago

Hello Lerain, Thank you for your feedback. As discussed when you called our customer service on 31st January, the non- delivery is due to you addressing the parcel to Accessorize Salisbury and as you explained they no longer accept delivery of parcels. We sent your order in good faith to the address on your order details and I did advise that should the parcel be returned to us, we will of course let you know and can arrange for re-delivery, however we are unable to re-send your order out to you until we are in receipt of the goods. Kind regards, Rebecca@TemptationGifts

Posted 8 years ago

“Wrong item sent. Informed customer service and received correct item a few days later. An inconvience but lovely item.”

Helpful Report

Posted 8 years ago

“Well, firstly when the candle arrived I noticed the personalised sticker on the side of the glass candle was not stuck on very well. As the edges of the sticker were dumpy. This has ruined the look of the candle overall as it does not look at all neat. However apart from that the printed personalised image was very clear and the writing was all correct. But I don't think I would order from here again because of the way the personalised sticker was applied.”

Helpful Report

Posted 8 years ago

I am sorry to hear via this review that you are not happy with quality of the personalised label on the Village Candle you ordered. If you haven't yet given the candle as a gift please do get in contact with us and we can rectify this for you. We work hard to ensure that all our products leave in tip top condition so I am concerned that the label was bumpy, on checking your order I can see that our Village Candle Expert processed the personalisation for you and it was double checked by a member of our customer service team, so I am worried that we might have a faulty batch of stickers which maybe have bubbled whilst on route to you. Please do get in touch. Kind Regards, Kerry, Customer Service Manager

Posted 8 years ago

“Paypal address incomplete, just my name, street no and postcard. Not delivered and requested a further p and p fee so ordered elsewhere. Rang PayPal who said it was the vendors' fault for not checking acceptance if they thought address incorrect, but they then corrected their records. Other online companies delivered to me ok with the incomplete address, I checked, so I won't use this company again for asking me for further p and p fee.”

Helpful Report

Posted 8 years ago

Hello Patricia, Thank you for your feedback. We are sorry but unfortunately we cannot be held responsible for any incomplete or incorrect address information on the order details, on this occasion the address was generated from your PayPal account details. Due to the volume of parcels sent out every day, we are unable to individually check each and every address that comes through. Our automated dispatch system does make some standard checks to verify that its a UK address with a valid post code but it can’t check that names and numbers are entered correctly , therefore because the postcode was included, the Royal Mail postage label system did not flag up any issues. We ship the orders in good faith as we believe that the information provided has been verified and is correct .When placing the order, our website prompts customers to check the address whilst entering it at the checkout and again just prior to entering your card details and paying and then again when we email you the confirmation of your order. Our T’s & C’s advise that If you have entered delivery details incorrectly, we will help you arrange re delivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange re delivery to the correct address for payment of a further standard shipping charge.I am sorry that on this occasion we can’t help share the cost of reshipping the order.Kind regards Rebecca@TemptationGifts

Posted 8 years ago

“The glaze on the fine china clay was pretty bad and stained easily. Something wrong with the manufacture there. Not a good article to sell to anyone. We have Dunoon alphabet mugs.”

Helpful Report

Posted 8 years ago

Hello, please email us at customerservice@temptationgifts.com qith your order number, we can then of course look into this further.Kind regards Rebecca Customer Service @TemptationGifts

Posted 8 years ago

“Ordered earrings to go with a necklace I had received ad a present, and on the photo, they looked a normal size. Totally disappointing in reality: They're so tiny that it will not show up at all that they go with the necklace. They're therefore surplus to requirements. Pictures should be a realistic representation. Disappointment is not what you should want for your customers. Please don't respond with some explanation such 'size is mentioned'. Maybe it was - but the photo was misleading. No company should risk disappointed customers.”

Helpful Report

Posted 8 years ago

Hello Sabine. I am sorry to hear via this review that you are not happy with the size of the earrings you brought from us recently. If you are ever unhappy about any aspect of your order with Temptation Gifts I would urge you to make contact with us, we are here 7 days a week 8.30am to 5.30pm. On this occasion I have refunded you in full for the earrings via your original payment method, it can take up to 5 working days to show back on your account. If you need anything please of let us know. Kind Regards. Kerry, Customer Services @ Temptation Gifts.com

Posted 8 years ago

“Watery hand wash and not watermelon flavoured. More of a plastic smell. Emptied contents and replaced with shop bought handwash. Very disappointed as liked the look of the container.”

Helpful Report

Posted 8 years ago

Hello. I am sorry to hear that you have been unhappy with the quality of the soap. As per our previous communication we advised we have not had any other reported quality issues with this soap to date but offered you the opportunity to return it for a refund. Kind Regards Kerry Customer Services

Posted 8 years ago

“Wanted pillar candles, the Verbena is a large jar candle.”

Helpful Report

Posted 8 years ago

Hello Lynn, I am sorry to hear that we have sent the wrong candle to you, kindly email a photo to us of the candle received in error, we will then of course send the correct size to you along with a pre-paid returns label. I apologise for any inconvenience caused, kind regards Rebecca @TemptationGifts,

Posted 8 years ago

Temptation Gifts is rated 4.9 based on 33,274 reviews