Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,274 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 2nd August 2025

1530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was sent “sparkling cinnamon “ instead of “sparkling snow” . Too much trouble to return.”

Helpful Report

Posted 5 years ago

Hello Ann, Thank you for your review. I am very sorry to hear we have not sent you the items you ordered. Regrettably from time to time we make a mistake and pick the wrong item. For this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We always request that if a customer receives an incorrect or damaged item that they send us an email so that we are aware of the issue and we can get the problem resolved. We therefore kindly request that you email a photo of the two Sparkling Cinnamon Scenterpiece Melt Cups that you have received in error and on receipt we will of course send the correct two Sparkling Snow Scenterpiece Melt Cups to you with premium delivery. I look forward to hearing from you to resolve this as soon as possible. My apologies for any inconvenience caused, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Customer service was great, glassware was lovely however the Yankee tarts I ordered were all old crumbling and the packaging was poor, very disappointed if I’d of seen these in a store in this condition I would never of bought them.”

Helpful Report

Posted 5 years ago

Hello, Many thanks for your review and my apologies for the standard your melts have arrived in. Please may I ask you to provide us with some images of the wax melts you have received? Once we have received these images we can look into this further . Kindest Regards, Rebecca , Customer Service

Posted 5 years ago

“Disappointed that the yankee candle wax burner didn't come boxed. Just wrapped in bubble wrap, as this is a xmas gift I'm disappointed. Not a good experience for my 1st order which unfortunately will most probably be my last!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review, i'm afraid that the melt warmers come to us directly from Yankee and are un-boxed, if we do have boxed items this is indicated on the product information on our website. Kind regards, Rebecca@ customer service

Posted 5 years ago

“The gift box was scribbled on and the corners were bashed. Looked awful (looked second hand) as they were a present. I emailed TemptationsGifts and was promised a response the next day. That was over a week ago and I’ve still not had a response. Disappointed.”

Helpful Report

Posted 5 years ago

Hello ,Thank you for your email and feedback. I am very sorry that our reply to you on 21/09/2019 was not received. Please see below the message we sent to you: Hello Mrs Chapman Thank you for your email. I am very sorry to hear that box has arrived scuffed and marked. We kindly request that you email a photo of the marked packaging that you have received, on receipt we will of course send a replacement out to you with our premium delivery service. I apologise for any inconvenience caused and look forward to hearing from you. Kind regards Jaye @ customer service.

Posted 5 years ago

“Sorry, but i have not recivd IT yet.”

Helpful Report

Posted 6 years ago

Hello Bjørg , Thank you for your review. I can advise that your order was dispatched on 14/06/2019 using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day number 7 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“I placed an order with Temptation Gifts for 3 Dunoon mugs, one of which was broken in transit to Australia. The total order value was 80.98 pounds, 29.99 of which was shipping. I emailed Temptation Gifts asking for a replacement mug and one week later, I've still not received a reply (other than the auto reply stating that they would reply within 24 hours). Long days in the northern hemisphere, I guess! Not happy, folk!”

Helpful Report

Posted 6 years ago

Hello Coral, Thank you for your review. I am very sorry but I am unable to find your first email anywhere in our inbox so it sadly looks like it has slipped through our system. I am also sorry that the Romany Red Nevis Shape Mug arrived broken. I can see that you have sent us an email regarding this this morning, I have just replied to your email which you sent this morning with regards to resolving this for you with no further delays. We apologise for any inconvenience caused. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“im very upset never recieved my purchase 2 weeks have gone by my conformation #100568585 can you confirm if delayed”

Helpful Report

Posted 6 years ago

Hello Richard, Thank you for your review regarding your order that you placed on the 3rd April 2019. We emailed you on the 5th April 2019 about your order as unfortunately on checking your order details and address we can see you have selected United Kingdom as the delivery destination, instead of USA. Consequently we are unable to arrange delivery to you and the amount that you have paid for shipping is incorrect. We therefore emailed you to ask If you wish to complete your order, as we can of course send a PayPal request to you. If you did not receive this email from us, it may be worth checking your junk folder, as sometimes the emails can fall into there. Please respond to our email at your earliest convenience to let us know if you would still like your order sent out and of course feel free to contact us if you have any further questions about this, Kind regards, Jaye @ Customer Services

Posted 6 years ago

“received the gift in opened box with fragile tape around it. gift itself was packaged nicely but the chocolates provided were not very nice despite paying £4.99 for it . overall i dont think it was worth £28 for that”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback, i am sorry to hear that you were disappointed with the Belgian chocolates, but do hope that the Dunoon Glencoe mug was a success for valentines day. Kind regards, Rebecca @ customer service

Posted 6 years ago

“The candles arrived in okay condition not broken but can tell candles been left in light as gone oily and bubblegum on top ... not good if your a collector of them”

Helpful Report

Posted 6 years ago

Hello Megan, thank you for your feedback, I am sorry to hear that you are disappointed with the candles.These are all new stock and all our Yankee candles are kept in a temperature controlled warehouse . We have been advised by Yankee Candle that there can be slight variations in the finish of each individual candle. As they are all hand poured and made with natural oils, sometimes air bubbles occur when the hot wax is poured in to the glass jars, causing uneven adherence to the sides of the jar. Any variations in colour through the candles is due to changes in the temperature and distribution of oils through the wax, however once lit, the bubbles and any oil deposits and colour variations dissipate , therefore please be assured that this will not affect the fragrance throw or the burn of the candles in any way. Kind regards, Rebecca @ customer service

Posted 6 years ago

“I received my order but it contained the wrong items. I ordered four Braver Than You Believe porcelain hanging hearts. I received four heart shaped coasters with no string to hang. I would like to exchange them but have not received an answer to my email.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review, please see the email we sent to your earlier this morning, to advise that on this occasion you have received the correct items that you ordered. Kind regards, Rebecca @ Customer Service

Posted 6 years ago

“The candle arrived slightly damaged and looked like it may have been dropped as the wood lid was dented and the wax was marked with an indent. This was not a big issue as the candle was for me and the lid is not displayed when the candle is burning and the the wax melts obviously. However, has this had been ordered as a gift for someone I would not have wanted to give it to them like this.”

Helpful Report

Posted 6 years ago

Hello Natasha, thank you for your feedback, i am very sorry to hear that the candle arrived with a dented lid and marked wax.We always want our customers to be happy with the items they receive and sincerely apologise that the candle was imperfect when it arrived. I do hope you enjoy the fragrance and look forward to seeing you on the site again soon. Kind regards, Rebecca@customer service

Posted 6 years ago

“I don't usually leave a poor review but the Light Up Neon Effect Message Frame that I ordered for my daughter for her 11th birthday which was on 3/1/19 doesn't work - very disappointing”

Helpful Report

Posted 6 years ago

Hello Martina, thank you for your review, i am very sorry to hear that the message frame doesn't work. Please email a photo of the message frame to us, we will then of course arrange a refund. Please always contact us in the first instance with any problems regards any items brought from us, so that we can help rectify the problem if possible. you can email us: customerservice@temptationgifts.com Kind regards, Rebecca @ customer service

Posted 6 years ago

“One of the mugs completely smashed,wrapping was scarce. TG would not send another one due to high cost for international shipping. I got my money back asap but was short of one christmas present,very disappointing !”

Helpful Report

Posted 6 years ago

Hello Patricia, thank you for your feedback, our apologies once again that one of the mugs arrived broken and we were unable to send a replacement to you.Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not a viable option for us. we have refunded you for the mug and also part of the shipping charge too, as regrettably you only received 4 mugs safely on this occasion. My apologies once again for any disappointment caused, kind regards Rebecca@Customer Service

Posted 6 years ago

“The pin on the back of one of the earrings was bent. I gave this to my daughter in law for Christmas and told her we should send them back for replacement but as I have jewellery tools she asked me if I could try to straighten them. I did and she has them back again but I still think they should be returned for replacement. I will let you know her decision.”

Helpful Report

Posted 6 years ago

Hello Helen, Thank you for your email. I am very sorry that one of the earrings appears to be bent at the back. May I kindly ask for you to send a photo of the bent earring to our email address, which is customerservice@temptationgifts.com and on receipt we can of course look into sending a replacement pair out to you. We look forward to hearing from you. Kind regards Jaye @ Customer Services

Posted 6 years ago

“We have not gotten our delivery yet. It has been thirteen days since we ordered. Is there any chance our delivery to Holland will be here any time soon?”

Helpful Report

Posted 6 years ago

Hello Marus, Thank you for your review. I am sorry to hear you have not received your order. I can confirm that your order was dispatched from our warehouse on the 11th December 2018 with your chosen Airmail delivery, expected to arrived in 7 - 14 working days. (not including weekends) Tomorrow its only the 9th working day so please be assured that you parcel is making its way to you. Kind regards Uzma @ Customer Services

Posted 6 years ago

“1. I had some issues when i was paying my order. I sent an e-mail asking for someone to confirm my payment, because the site stopped working. I solved my problem alone by using another browser, sent another e-mail giving the update. I got no answer at all, so i have no idea if this site gives any customer assistance. 2. A corner of one of my purchases arrived dented. 3. One of the things i bought was a marble game and i was extremely disappointed when i saw that these marbles are Made in China, you can see the low quality. Nothing like marbles made by a glazier. I would pay 4 times more, for marbles made traditionally. I will have to make another purchase, so i can offer a decent marble set.”

Helpful Report

Posted 6 years ago

Hello João Carvalho, thank you for your feedback, i am sorry for the issues you have had with your order. With regards to no reply from your email, i have searched our email boxes and i'm afraid that it appears that we unfortunately did not receive an email from you. I am very sorry to hear that one of the items arrive dented, if you send a photo to us, we will of course arrange a refund for this item, please always contact us in the first instance with any problems regards any items brought from us, so that we can help rectify the problem if possible. you can email us: customerservice@temptationgifts.com Kind regards, Rebecca @ customer service

Posted 6 years ago

“Wrong size jug was sent”

Helpful Report

Posted 6 years ago

Hello Toni, Thank you for your feedback, i am very sorry that we sent the wrong size jug to you. From time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kinds of errors. We kindly request that you email a photo of the jug that you have received in error, on receipt we will of course send the correct size jug to you with 1st class delivery.My apologies for any inconvenience caused, I look forward to hearing from you, Kind regards, Rebecca , Customer Service

Posted 6 years ago

“If all the mugs had arrieved unbroken the rating had been Very Good. From my view everything from ordering the gifts until the delivery seemed to work according to plan. When opening the first of the two boxes the mugs included were in perfect shape. However, the mugs in the second box were totally destroyed. (And yet the box itself had no damage.) I did send a photo of these mugs to customerservice@temptationgifts.com and will be compensated.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. Once again, we are very sorry that some of the mugs arrived broken. We always try are hardest to ensure these kinds of items get to our customers, so I am sorry to hear that on this occasion the mugs arrived broken. Please see the email we sent you on 29/11/2018 regarding your refund. Once again, I apologise for any inconvenience caused. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“A great pity that items ordered online cannot be returned to the shop. Need to join the rest of the retail trade and stop being so arrogant regarding your procedures. Not cheap to return items which makes ordering a lottery.”

Helpful Report

Posted 6 years ago

Hello Mr Brooks, thank you for your review. I am sorry that we are unable to accept returns to our High Street stores for items that have been purchased on our websites. As we are a small family run business unfortunately this is not a service we offer at the moment. We endeavor to provide accurate photos with dimensions of all the mugs on our website, including height,base diameter capacity and weight to aid selection . Once again, I am very sorry that on this occasion we have not met your expectations leaving you disappointed with our service and apologise for any inconvenience this has caused. Kind regards, Rebecca, Customer Service.

Posted 6 years ago

“I was very disappointed at my purchase at Temptation gifts. Despite putting in multiples of each item ( to take advantage of an offer 4 for £6) , I emailed customer service to ask why , but no actual answer as to why only a single item of each candle type instead of 4. I'm assuming it's so Temptation Gifts can charge full price instead of offer advertised.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. I am sorry that you feel disappointed. As you ordered nine votives, your total came to £12.54. As some of the candles you purchased were in the clearance, these unfortunately were not included in the discount as they were already at a greater reduced priced than the discount offered; as they were only £1 on their own, this meant buying four would total only £4, thus they were not included in the offer. However, as the offer was mix and match, the 4 for £6 discount was applied to the rest of the votives even though they were not the same scent as each other. I understand that you wanted four of each candle, rather than just one of each. If with future orders the same thing occurs and you wish to add more to your order, please email us at customerservice@temptationgifts.com. Kind regards, Jaye @ Customer Services

Posted 6 years ago

Temptation Gifts is rated 4.9 based on 33,274 reviews