Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,916 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 29th May 2025

Kate

Temptation Gifts 5 star review on 27th May 2025

Claire H

Temptation Gifts 5 star review on 26th May 2025

Lucy A

Temptation Gifts 5 star review on 24th May 2025

Anonymous

1516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never received, when informed it wasn't resolved, told delayed due to strike but clearly lost in transit.”

Helpful Report

Posted 2 years ago

Hello , Thank you for your review, I am sorry that your order has still not arrived, regrettably due to the on-going delays. As per my email this morning, 9/12 Please confirm your full delivery address, I can chase this up with Royal Mail. As they are very busy just now, this may take a couple of days, however we will of course resolve this for you. Thank you for your patience. Kind regards Rebecca @ customer service

Posted 2 years ago

“I ordered 4 Dunoon mugs as Christmas presents In addition since these are gifts I ordered 2 medium and 2 large Dunoon boxes. The boxes add substantially to the gift appearance. I ordered from the US and happily paid international shipping to obtain these finely made products. However when the order arrived it was missing the two large boxes. I contacted customer service and their only response was to refund the cost of the boxes. I asked then to send me the missing boxes and they refused. I then asked to return the 2 larger mugs since I would not give them as gifts without the boxes. They advised I would have to pay the shipping. This was terrible customer service. If I had wanted the mugs without the boxes I would have ordered that way. This is misrepresentation of the product and I am stuck with products I did not want as is.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry that the Dunoon boxes were missing from your order. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors.Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not viable for us. Please see the link below to the full terms and conditions regarding international delivery. http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor We have refunded you for the missing boxes. We are so sorry once again, kind regards, Rebecca @ customer service

Posted 2 years ago

“I purchased a small , light weighted Teddy and I was charged £6.95 for delivery!!! Which is really taking the micky, as it arrived in a grey plastic bag! Delivery was nearly as much as the product. Total rip off. If my granddaughter hadn't really wanted it , I would never had paid that much for postage.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. i am sorry that you are disappointed with the packaging of your Jellycat bunny. For all our soft items, we use the grey mailing bags, these prove to be durable and are also fully recyclable. Having checked your order details, i can confirm that you paid £3.50 delivery charge for standard Royal Mail delivery on this occasion. Kind regards, Rebecca @ customer service

Posted 2 years ago

“Ordered wax melts as part of someone's Christmas present. Outer packaging showed no damage but the item inside had a battered box - either it had been shoved into the packaging or was already damaged when they decided it was acceptable to post that out On emailing the company to say how disappointed I was, they said this box is only for transport and not for wax melts to be presented in Considering I ordered from 'temptation GIFTS' I would expect to receive the items in a condition which is suitable to be gifted I should never have been sent a box which was damaged as I should be able to decide myself whether I give these wax melts in the box or not The Yankee boxes are not transport boxes, but actually to be used as display boxes - hence the perforated edges part of the box I bought this as a box of wax melts therefore I should receive an in tact box. I did not order the wax melts separately. I find their customer service to be extremely shoddy and I wont bother with this company again.”

Helpful Report

Posted 2 years ago

Dear Violet, Thank you for your review. We are sorry that the box containing the melts has arrived crushed. These blue boxes come in to us from Yankee , designed to store 6 wax melts to prevent them moving about in the larger packing box,. We then send the bundles of 6 melts out in these boxes, however they are not intended to be used as gift boxes , as they are only used for display and transportation purposes. Kind regards Rebecca @ customer service

Posted 2 years ago

“I paid for gift wrapping and a tag with greeting for 3 Christmas mugs. On arrival there was no gift wrapping and no tags. I needed to ring customer services who did reimburse the money. However, the service was poor. Whoever packs items needs to read the instructions and obey them. Not impressed.”

Helpful Report

Posted 2 years ago

Hello , Thank you for your review, our sincere apologies once again that the mugs were not gift-wrapped as requested. As we are a gift company, we pride ourselves on our gift-wrapping service and are always very disappointed when we have let our customer down. I am very sorry for our error. Kind regards, Rebecca @ customer service

Posted 2 years ago

“I haven't yet got my earrings. Those are in Fedex terminal and there is not yet even the delivery day estimation. I proose you add also other transportation options - Fedex is expensive e.g. for earrings and neclace. Additionally it's really slow...”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, having checked with FedEx tracking we can advise that your parcel has cleared customs and will be on it's way to you in the next couple of days. We ship international parcels by FedEx, for orders up to £24.99 we ship Royal Mail Air Mail. Kind regards, Alex at Customer Service

Posted 2 years ago

“Product is ok, arrive in time but with a very bad surprise: they ask me to pay €10 plus for the customs fee which is not includ in the price, i paid but feel be cheated and the product price become much expensive then it worth”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Kind regards, Rebecca @ customer service

Posted 2 years ago

“sorry but i NEVER received the shipment. can you check it for me? thank you ag”

Helpful Report

Posted 2 years ago

Hi, thank you for your review and email, Our Royal Mail tracking shows that delivery was attempted on 5th August however there didn’t seem to be anyone in. Please contact Posteitaliane to arrange re-delivery or collection, Kind regards Rebecca @ customer service

Posted 2 years ago

“Item didn’t arrive in the promised time frame even though I paid a lot for expedited delivery. Had to email a load of times to get a refund.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review, we are sorry that our courier did not collect from us on the 11th and consequently your order was delayed. We requested that the parcel be returned to us, this was delivered back to us on 13th and we refunded you in full on 14th. I apologise for any inconvenience the delay caused, kind regards, Rebecca @ customer service

Posted 2 years ago

“Already wrote a review for this which was never shown. The engraving on the larger coin of the keyring says Elizabeth I instead of Elizabeth II ! Money has been fully refunded”

Helpful Report

Posted 2 years ago

“I ordered a set of Bee China mugs for my wife and was pleased with the purchase process, initial delivery, and arrival time. Unfortunately, the mugs arrived absolutely destroyed. I contacted customer service over a week ago, an have yet to receive a response.”

Helpful Report

Posted 3 years ago

Good Morning Gregory, thank you for your email. Unfortunately, as cited in our email correspondence earlier, we did not receive your original email but I can reassure you that we would have responded before 4 pm on the day your email was received. We are so sorry that you have received your mug set in less than perfect condition and the mugs arrived broken. We have rectified the issue and will of course pass your feedback onto our Fulfilment department, as we do pride ourselves on our exemplary record for our parcels reaching international customers in perfect condition, so I can only apologise for any disappointment caused. Kind regards, Sharon @ Customer Service

Posted 3 years ago

“Yet another product received via Robert Rodriguez. Typical 'brushing' scam.”

Helpful Report

Posted 3 years ago

“I ordered a personalised cream bunny.qot came was a grey lodsided printed on one”

Helpful Report

Posted 3 years ago

“I have yet to receive my order or a reply to my email asking what has happened to it!”

Helpful Report

Posted 3 years ago

Hello Claire, thank you for your review, i am sorry that the reply to your email did not reach you. Having checked with Royal Mail track and trace the order is not showing in their tracking and certainly should have been delivered by now. Please can i ask you to email me at customerservice@temptationgifts.com with confirmation of your delivery address, we will then look into this further and resolve this for you. Kind regards, rebecca@ customer service

Posted 3 years ago

“Initially, I did not think to write a complaint here, because I was partially refunded for a low-quality product, which I just had just to throw away. But today I received another surprise - a tax invoice (almost half of the cost of my order!), that I was not warned about in advance. I just had no choice as to pay it. Well, the invoice states that the "unique handmade product" turns out to be made in China. In general, the impressions are the most unpleasant. I wonder where the positive reviews come from ...”

Helpful Report

Posted 3 years ago

Good Afternoon Katherina, thank you for your review. Unfortunately, all international orders are subject to customs tax and charges, depending on the destination, and these are beyond our control. Please contact customs and excise in Germany for further information. Any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, please refer to the link below. http://www.temptationgifts.com/international-delivery You would have been made aware of this once in the checkout of our website and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions. We always try and rectify and resolve issues such as yours the best we can and we sincerely apologise for the inconvenience caused. Kind regards, Customer Service.

Posted 3 years ago

“I haven’t got the mug I order. So I’am not satisfied!! I pay for it so I think I am a looser”

Helpful Report

Posted 3 years ago

Hello Marie, Thank you for your email! I am so sorry about this and understand that this can be very frustrating, rest assured I will do my best to resolve this issue for you. After tracking your parcel through the Royal Mail Track and Trace website we can see that the shipment has arrived in your country and is in customs clearance. Unfortunately, this issue is out of our hands and there is nothing that we can do once we have dispatched it. We dispatched it in good time, to arrive by Christmas, but I do sincerely apologise that it hasn’t arrived yet. As this is an international order, I do advise you to contact your local delivery service and hopefully, they should be able to give you more information. Once again, I hope you can accept our sincerest apologies for this, rest assured we did dispatch your order to you, and it should hopefully arrive to you soon. Kind Regards, Aisha Customer Service

Posted 3 years ago

“I never received my Christmas baubles and I am very disappointed 😞”

Helpful Report

Posted 3 years ago

Good Morning, We are very sorry this has happened. As discussed via email we have now refunded you in full and we will be taking this further with FedEx. We are so sorry you were unable to receive your items before Christmas, and we hope you give us another chance in the new year. Kind regards, Customer Service.

Posted 3 years ago

“I purchased 6 Wrendale Mugs from Temptation Gifts at the beginning of November, within days half of them had staining that would not wash off. On phoning to complain, I was asked to send is some pictures which I duly did. Tim agreed this was poor and immediately offered to replace them telling me this happens sometimes when the glaze is compromised the technical term is "thermal shock" I cannot quibble with the service so far the items were replaced and quickly. Over the next few weeks these mugs also started to display the same issue and one or two of the original mugs started to show the same staining issue that despite washing thoroughly would not come off. On 13 Dec I phoned again and spoke with Tim, I asked to return all 6 mugs and a pre-paid postage label was again sent for me to return the mugs. This is where things started to turn into a shambles - In addition I place another order for 6 Dundoon mugs. Once done I asked Tim if as a gesture of goodwill they would send it expedited delivery so I could send the other Wrendale mugs back once the new order had arrived, this was agreed. On the 15 Dec I phoned to chase why the mugs had not been dispatched, Charlotte informed she would look into it and came back to me via email that they had to prioritise customers who had paid for a courier service, rather forgetting that the was a complaint I think, despite the fact that my original replacement mugs had been sent this way without charge to me! My Dundoon mugs were eventually sent 4 days after I ordered them so not expedited at all. On December 20th Charlotte emailed me to advise the Wrendale mugs were being sent back to me as they were not in the original packaging, were stained and not in a resalable condition!!!! Despite me completeing the returns label with all the details. ANOTHER phone call, this time passed to a manager Rebecca who explained the same thing that clearly the mugs were used - welcome to the twilight zone! So ANOTHER postage label has been sent for me to return the mugs again!!!!!!! Two things stay clear of shopping here and don't buy Wrendale! Not a great experience at all!!”

Helpful Report

Posted 3 years ago

Hello Natalie, thank you for your review. I am terribly sorry that after your initial phone call to my colleague regarding the faulty mugs, this was not resolved satisfactorily, due to a breakdown with communication internally. This is certainly not how we wish to treat our customers, I am disappointed to learn that you have had such an unpleasant experience with our company, My sincere apologies that your experience with us has been below the standards we expect, however as per our telephone conversation and subsequent email, I hope that we have managed to resolve this for you in a suitable way. Once again, I am so sorry, Kind regards, Rebecca @ customer service

Posted 3 years ago

“I ordered 2 terramundi money pots Thats not what I got There there were no terramundi label tags on them and they had the opening on the bottom to get money out which terramundi pots do not.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry that you are disappointed that the pots that you received. When you click on our website, our Temptation Pots are shown along with also the Pot Of Dreams pots that we also have in stock, however in the description these are not advertised as made by Terramundi, and as these are not made by Terramindi we do advise that the Temptation pots have a bung at the bottom . Kind regards, Rebecca @ customer service

Posted 3 years ago

“Too bad service. The order was sent from 11/11 and its 26/11 and i still hav not received the order”

Helpful Report

Posted 3 years ago

hello afroditi, we are aware that there is a delay in Greece with getting your parcel delivered. We are looking into this at the moment and hope to have an understanding of the delay very shortly.

Posted 3 years ago

Temptation Gifts is rated 4.9 based on 32,916 reviews