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Temptation Gifts Reviews

4.9 Rating 33,842 Reviews
98 %
of reviewers recommend Temptation Gifts
Read Temptation Gifts Reviews

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

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Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Unfortunately a poor experience to date that persists with no view to an end ! Goods were apparently dispatched but not received by the Royal Mail and after two weeks of being told to wait I have called and emailed and still have no update for when or how the matter will be resolved. Very disappointing and considering I am a new customer it doesn’t bode well…
Helpful Report
Posted 2 years ago
Hello , thank you for your review, we are sorry that parcels have been delayed due to Royal mail industrial action and appreciate how frustration this has been. Having checked our tracking , we are pleased so see that your order has arrived today. Kind regards, Rebecca @ customer service
Posted 2 years ago
I still haven't received my item, and if it does come it probably won't be on time, as ill be out of the country to give it as a gift.
Helpful Report
Posted 2 years ago
Thank you for your review regarding your recent order. I can see that your order was dispatched on the 29th November but delivery was sadly delayed due to the ongoing Royal Mail strike action. I have had a look at the tracking information with ID; FF161586882GB, and this shows your order was delivered on the morning of 13th December 2022 so hopefully you are now in receipt of your order. Kind Regards, Rebecca
Posted 2 years ago
0rdered 2 Dunoon mugs with medium boxes and 2 Dunoon mugs with large boxes. I did not receive the large boxes. Contacted customer service to send me the missing boxes as all four mugs were Xmas gifts. They refused and refunded the minimal cost of the boxes I then requested to return 2 mugs since I will not give them as gifts without the boxes since it "cheapens" the gift. They advised I must pay return shipping! They failed customer service 101 and i am stuck with the mugs I no longer want.
Helpful Report
Posted 2 years ago
Thank you for your review and email correspondence. Our sincere apologies once again that the boxes are missing.We do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. As per our terms and conditions, we issue refunds rather than sending replacements for missing items in International orders , We are very sorry for the inconvenience caused, Kind regards Rebecca @ customer service
Posted 2 years ago
never arrived
Helpful Report
Posted 2 years ago
Hi Malcom, Unfortunately there have been quite a few delays due to the recent Royal Mail strike activity. Please email us at customerservice@temptationgifts.com so that we can look into this further and resolve it for you. Kind regards, Customer Service
Posted 2 years ago
Never received item, blame is with Royal Mail due to strikes. But like I explained I’ve received items ordered from elsewhere and received just a little later. Did refund when called for second time.
Helpful Report
Posted 2 years ago
It has been 2weeks since I placed my order still not received it.I sent an email with no reply I have telephoned twice with no help
Helpful Report
Posted 2 years ago
Hi, thank you for your review, i am pleased to see that your parcel shows as delivered today 10/12/2022 at 12.16, please see tracking FF158173736GB Kind regards Rebecca @ customer service
Posted 2 years ago
I received the package of what I ordered thinking it was a 15 or 18 inch tall vase that I could actually use for long-stemmed flowers. Tell me how to return this dinky thing back to you for a full refund. I am very disappointed! Denise Sage
Helpful Report
Posted 2 years ago
Hi, thank you for your review, i am sorry that you are disappointed with the vase, our description does advise that it is 8cm tall. If you wish to return it to us, u you are welcome to do so. Please contact our customer service by email, and we can advise further. Kind regards Rebecca @ customer service
Posted 2 years ago
Never received, when informed it wasn't resolved, told delayed due to strike but clearly lost in transit.
Helpful Report
Posted 2 years ago
Hello , Thank you for your review, I am sorry that your order has still not arrived, regrettably due to the on-going delays. As per my email this morning, 9/12 Please confirm your full delivery address, I can chase this up with Royal Mail. As they are very busy just now, this may take a couple of days, however we will of course resolve this for you. Thank you for your patience. Kind regards Rebecca @ customer service
Posted 2 years ago
I ordered 4 Dunoon mugs as Christmas presents In addition since these are gifts I ordered 2 medium and 2 large Dunoon boxes. The boxes add substantially to the gift appearance. I ordered from the US and happily paid international shipping to obtain these finely made products. However when the order arrived it was missing the two large boxes. I contacted customer service and their only response was to refund the cost of the boxes. I asked then to send me the missing boxes and they refused. I then asked to return the 2 larger mugs since I would not give them as gifts without the boxes. They advised I would have to pay the shipping. This was terrible customer service. If I had wanted the mugs without the boxes I would have ordered that way. This is misrepresentation of the product and I am stuck with products I did not want as is.
Helpful Report
Posted 2 years ago
Thank you for your review. We are very sorry that the Dunoon boxes were missing from your order. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors.Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not viable for us. Please see the link below to the full terms and conditions regarding international delivery. http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor We have refunded you for the missing boxes. We are so sorry once again, kind regards, Rebecca @ customer service
Posted 2 years ago
I purchased a small , light weighted Teddy and I was charged £6.95 for delivery!!! Which is really taking the micky, as it arrived in a grey plastic bag! Delivery was nearly as much as the product. Total rip off. If my granddaughter hadn't really wanted it , I would never had paid that much for postage.
Helpful Report
Posted 2 years ago
Hi, thank you for your review. i am sorry that you are disappointed with the packaging of your Jellycat bunny. For all our soft items, we use the grey mailing bags, these prove to be durable and are also fully recyclable. Having checked your order details, i can confirm that you paid £3.50 delivery charge for standard Royal Mail delivery on this occasion. Kind regards, Rebecca @ customer service
Posted 2 years ago
Ordered wax melts as part of someone's Christmas present. Outer packaging showed no damage but the item inside had a battered box - either it had been shoved into the packaging or was already damaged when they decided it was acceptable to post that out On emailing the company to say how disappointed I was, they said this box is only for transport and not for wax melts to be presented in Considering I ordered from 'temptation GIFTS' I would expect to receive the items in a condition which is suitable to be gifted I should never have been sent a box which was damaged as I should be able to decide myself whether I give these wax melts in the box or not The Yankee boxes are not transport boxes, but actually to be used as display boxes - hence the perforated edges part of the box I bought this as a box of wax melts therefore I should receive an in tact box. I did not order the wax melts separately. I find their customer service to be extremely shoddy and I wont bother with this company again.
Helpful Report
Posted 2 years ago
Dear Violet, Thank you for your review. We are sorry that the box containing the melts has arrived crushed. These blue boxes come in to us from Yankee , designed to store 6 wax melts to prevent them moving about in the larger packing box,. We then send the bundles of 6 melts out in these boxes, however they are not intended to be used as gift boxes , as they are only used for display and transportation purposes. Kind regards Rebecca @ customer service
Posted 2 years ago
I paid for gift wrapping and a tag with greeting for 3 Christmas mugs. On arrival there was no gift wrapping and no tags. I needed to ring customer services who did reimburse the money. However, the service was poor. Whoever packs items needs to read the instructions and obey them. Not impressed.
Helpful Report
Posted 2 years ago
Hello , Thank you for your review, our sincere apologies once again that the mugs were not gift-wrapped as requested. As we are a gift company, we pride ourselves on our gift-wrapping service and are always very disappointed when we have let our customer down. I am very sorry for our error. Kind regards, Rebecca @ customer service
Posted 2 years ago
I haven't yet got my earrings. Those are in Fedex terminal and there is not yet even the delivery day estimation. I proose you add also other transportation options - Fedex is expensive e.g. for earrings and neclace. Additionally it's really slow...
Helpful Report
Posted 2 years ago
Hello, Thank you for your review, having checked with FedEx tracking we can advise that your parcel has cleared customs and will be on it's way to you in the next couple of days. We ship international parcels by FedEx, for orders up to £24.99 we ship Royal Mail Air Mail. Kind regards, Alex at Customer Service
Posted 2 years ago
Product is ok, arrive in time but with a very bad surprise: they ask me to pay €10 plus for the customs fee which is not includ in the price, i paid but feel be cheated and the product price become much expensive then it worth
Helpful Report
Posted 3 years ago
Hi, Thank you for your review. Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Kind regards, Rebecca @ customer service
Posted 3 years ago
sorry but i NEVER received the shipment. can you check it for me? thank you ag
Helpful Report
Posted 3 years ago
Hi, thank you for your review and email, Our Royal Mail tracking shows that delivery was attempted on 5th August however there didn’t seem to be anyone in. Please contact Posteitaliane to arrange re-delivery or collection, Kind regards Rebecca @ customer service
Posted 3 years ago
Item didn’t arrive in the promised time frame even though I paid a lot for expedited delivery. Had to email a load of times to get a refund.
Helpful Report
Posted 3 years ago
Hello, thank you for your review, we are sorry that our courier did not collect from us on the 11th and consequently your order was delayed. We requested that the parcel be returned to us, this was delivered back to us on 13th and we refunded you in full on 14th. I apologise for any inconvenience the delay caused, kind regards, Rebecca @ customer service
Posted 3 years ago
Already wrote a review for this which was never shown. The engraving on the larger coin of the keyring says Elizabeth I instead of Elizabeth II ! Money has been fully refunded
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Posted 3 years ago
I ordered a set of Bee China mugs for my wife and was pleased with the purchase process, initial delivery, and arrival time. Unfortunately, the mugs arrived absolutely destroyed. I contacted customer service over a week ago, an have yet to receive a response.
Helpful Report
Posted 3 years ago
Good Morning Gregory, thank you for your email. Unfortunately, as cited in our email correspondence earlier, we did not receive your original email but I can reassure you that we would have responded before 4 pm on the day your email was received. We are so sorry that you have received your mug set in less than perfect condition and the mugs arrived broken. We have rectified the issue and will of course pass your feedback onto our Fulfilment department, as we do pride ourselves on our exemplary record for our parcels reaching international customers in perfect condition, so I can only apologise for any disappointment caused. Kind regards, Sharon @ Customer Service
Posted 3 years ago
Yet another product received via Robert Rodriguez. Typical 'brushing' scam.
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Posted 3 years ago
I ordered a personalised cream bunny.qot came was a grey lodsided printed on one
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Posted 3 years ago
Temptation Gifts is rated 4.9 based on 33,842 reviews