Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,280 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 26th July 2025

1528

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My parcel didn't arrive at the desired location as it had the wrong postcode. I received an email from Royal Mail saying the parcel was back at their depot and could I correct the address which I did. Then I received an email from Temptation saying about the wrong postcode and I would be refunded if they didn't hear from me for the next 5 days. Have I been refunded? Or has Royal Mail posted the parcel again, this time with the right address? I have no idea.”

Helpful Report

Posted 5 years ago

Good morning, thank you for your review. Checking your order I can see that the incorrect postcode was provided on your shipping information. As your parcel was un-deliverable due to this, it has since been returned to us by Royal Mail. We have made contact with yourself, via email, on 21st July as to whether you would like your order re-sending or not, and are yet to hear back from you. We would be more than happy to resend your order, therefore please could I ask that you reply to our email at your earliest convenience so that we may rectify this for you. We very much look forward to hearing from you. Kind regards, Customer Service

Posted 5 years ago

“Placed an order end of March gift wrapped it was lovely really satisfied. Placed same sized candles end of may I wrapped 1 not after explaining they were for a present and I wanted same as previous order invoice says one wrapped one not. First order dealt by a lady second a gent . Say no more. From 87 year old man.”

Helpful Report

Posted 5 years ago

Thank you for your review, I am sorry to see that the candles you ordered weren’t gift-wrapped together as expected. With our gift wrap service we are more than happy to gift-wrap several items into one “present”. However, our system does not allow an option for this, due to the difficulties in applying such an option, so we do need to be notified if multiple items are required to gift-wrapped together once the order has been placed. One previous occasions this may have been the case, on this order however no note or contact was made so we were unaware that these items were needed to be gift-wrapped together. We kindly ask that on future orders, if multiple items are required to be gift-wrapped together, that you leave a note on the order or get in contact with our customer services team to ensure that your requirements are met and your order is shipped to your requests. Please accept our apologies again for any inconvenience caused. Kind regards, Rebecca @ customer service

Posted 5 years ago

“A mug came with a impact crack due to the design of the crack. They would not send us a new mug. We ordered 6 because we needed a set and now we are stuck with 4. They said the crack was due to putting boiling water into the mug, which we did not do.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry that when you used the mugs,two cracked and leaked, as advised, from your description, it seems like this would almost certainly be due to “Thermal Shock” (splitting through rapid expansion). Dunoon recommend "Avoid pouring boiling water directly into fine cups and mugs. Always put the milk in first, or if you do not take milk, pour the water over the back of a teaspoon". Please also see more care instructions here: http://www.temptationgifts.com/gifts-by-brand/dunoon/caring-instructions Due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not a viable option for us. Please see the link below to the full terms and conditions regarding international delivery. http://www.temptationgifts.com/terms-conditions/#returnsPolicyAnchor I’m sorry, but we simply cannot resend items that have been broken or damaged to our international customers. It is simply not a viable option for us. As advised in our email correspondence, we refunded you for the mugs and also refunded towards your shipping cost. my apologies once again that we are unable to send replacements to you, Kind regards, Rebecca @ customer service

Posted 5 years ago

“As I have not yet received it after 3 weeks I cannot write a review,”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, we are sorry that your order has not arrived, however further to our earlier conversation this morning, we kindly ask you to wait a little longer for delivery, please be assured that your order is on the way. Kind regards Customer Service

Posted 5 years ago

“Not happy with my purchase, was also charged for postage for returns. Total loss. Not recommended”

Helpful Report

Posted 5 years ago

Thank you for your review. The table tennis table has the dimensions on our website, so i am sorry that it was too small for you and not as expected. We do not advertise or offer free returns i'm afraid, as per our email we have now applied the refund for you, and deducted the cost of the returns label as advised. Kind regards, customer service

Posted 5 years ago

“Does not fit Yankee candle keeps falling off do not buy I got 2”

Helpful Report

Posted 5 years ago

Hi Mary, thank you for your review. Our Yankee Illuma-Lids are designed to be the perfect size for medium and large candles and are supposed to perfectly balance on top of the candle when placed on top of the candle carefully. They are designed to sit on top so that they are easily removable after use. Please note, these do not fit the "Home Inspiration" jars, however they do fit every medium and large jar sold on our website. Kind regards, Customer Service Team

Posted 5 years ago

“Ordered this mug Highland retreat Phonebox received wrong one, decided to keep it..Ordered original again. Wrong one sent again, what a hassle. So my daughter has 2 mugs the same. [Xmas present] disappointment! Was asked to send the other wrong one back with a prepaid label which I could not print because my printer is out of ink... Explanation given mix up on order nos.. Not on my part!!”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, i am terribly sorry that we sent 2 incorrect mugs to you, unfortunately this was a human picking error, regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. As you are unable to print a pre-paid returns label, we can of course on this occasion put one in the post to you, should you still wish to return the mug for a refund, please email our customer service and we can arrange this for you. Once again, my apologies, Kind regards, Rebecca @ customer service

Posted 5 years ago

“Annoyed about getting charged an extra pound for a thin cardboard box which wasn't even used to protect the mug! This is the manufacturer's box normally provided free when purchased from other providers.”

Helpful Report

Posted 5 years ago

Hello Tom, Thank you for your review. I can confirm that the medium Dunoon box is not a protective box but is instead is a giftbox. These are individual items that Dunoon sell - we purchase these giftboxes from Dunoon which we then sell on for a small charge. We hope you are still happy with the mug itself and that this clears things up! Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Still haven't received the calendar, no tracking provided. Since you asked for a review before I got the product, I can't give you anything better than a poor”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review, I can advise that your order was dispatched on Monday 30th December using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is business day 8 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @ customer service

Posted 5 years ago

“Je n'ai pas reçu ma commande !”

Helpful Report

Posted 5 years ago

Hello Jean, Thank you for your review. I can advise that your order was dispatched on Monday 30th December using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 7 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience, Kind regards, Jaye @ Customer Services.

Posted 5 years ago

“Nice gifts, terrible packaging. There's no excuse (knowing what we now know about plastic pollution) for filling a large box with inflatable plastic packaging that is not straightforward to recycle, then claim that they have a "recycling policy". When I complained, Temptation gifts customer service advised me to go to my local supermarket and recycle it there ! Most people won't bother with this, me included, it'll just end up in landfill.”

Helpful Report

Posted 5 years ago

Hello Andy, Thank you for your review. As per our email to you a couple of weeks ago, Here at Temptation Gifts we take the environment seriously. As a company we are aware that we have a responsibility to do all we can to minimise our impact on the environment, and we are proud of our commitment to improve our “green” credentials and to work on solutions to reduce our carbon footprint. As per our Environmental Policy, the things we are now doing are: - For the vast majority of our orders we use 100% recyclable cardboard boxes - The gummed paper tape we use on our boxes is also fully recyclable - The tissue paper we use is 100% recycled acid free paper made from virgin wood pulp from sustainable sources - When we do need to use plastic packaging (for smaller, or softer gifts that do not require cardboard boxes), wherever possible we ensure it is fully recyclable and reusable - We have completely stopped using jiffy bags as they are not recyclable Please see the link below for more information: https://www.temptationgifts.com/environmental-policy Hopefully this puts your mind at ease when receiving future orders! Kind regards, Jaye @ Customer Services

Posted 5 years ago

“Never received a tracking number or shipment verification. Still have not received my order.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback, i can advise that your order was dispatched on 27th November with Airmail delivery, expected to arrive in 7-14 working days. as today is day 9, please be assured that your order is still on the way. I am sorry but unfortunately we are unable to provide individual tracking numbers for parcels sent with this service, however rest assured that your order will be with you in the next few days. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Pot of dreams looked cheap and personalisation was poor very disappointed had to buy something else. Writing was very small not like picture.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your feedback. We are sorry to hear that you have received a money pot that you are not satisfied with. We will of course pass on your feedback to our personalisation team. Kind regards, Alice @ Customer Service

Posted 5 years ago

“When we ordered from Europe the order form accepted an incomplete address. So the delivery could not be accomplished and the parcel was returned to England. Sending the goods a second time would have cost us the shipping cost again. Cancelling the order we eventually had to pay the shipping fees. We are quite disappointed. Programming the order form in a way that it would not accept missing lines could have avoided this problem.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback,i am sorry that the parcel was returned to us due to an incomplete address. We ship the orders in good faith as we believe that the information provided has been verified and is correct. When placing the order, our website prompts customers to check the address whilst entering it at the checkout and again just prior to entering your card details and paying and then again when we email you the confirmation of your order. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Box of Emma Bridgewater items was wholly inadequate. Should have been a stronger stiffer box and packed with more packing which would have prevented breakages. Quality of items was not up to standard I would expect however staff at Temptations were quick to deal with my issues, and refund once items returned.”

Helpful Report

Posted 5 years ago

Hello Elizabeth, Thank you for your feedback, we are sorry that on this occasion items arrived broken, and you were unhappy with the quality of the Emma Bridgewater sent to you. I am however pleased that we could resolve this for you and do hope to see you on the site again soon. Kind regards, Rebecca@ customer service.

Posted 5 years ago

“When the parcel arrived the box was damaged and so were the contents inside. I required the snowman for an advent present but as it was broken I was unable to give it. I was given a refund but this is not the first time I have received damaged items from Temptation Gifts. I will not be using them again.”

Helpful Report

Posted 5 years ago

Hello Suzanne, thank you for your feedback,i am very sorry that the box and snowman arrived damaged. all our fulfillment team are trained to a high standard and we do our very best to ensure that items are wrapped and protected sufficiently to arrive safely , however despite our best efforts, occasionally items arrive that are damaged. I am sorry that this has happened before and will certainly pass your comments on to the fulfillment manager. Our apologies once again, kind regards, Rebecca @ customer service

Posted 5 years ago

“Not overly happy with the service I received from temptation gifts”

Helpful Report

Posted 5 years ago

Hello , thank you for your feedback, i am very sorry to hear that you are unhappy with our service, please contact us at customerservice@temptationgifts.com if you wish to discuss this further. Kind regards, Rebecca @ customer service

Posted 5 years ago

“I did not recv'd the coffee cups in timely matter. Box found now ( It was thrown over a 6ft fence in the pouring rain and not seen since it was thrown over the backyard fence. There I found one of the cups was shattered-The Dunoon Herbal Glencoe shape Mug !) Until this issue is corrected there will not be positive review and not use the carrier previously enraged. The other 2 mugs were fine but the wrapping left little to be desired Sincerely, Ilona Moore.”

Helpful Report

Posted 5 years ago

Dear Ilona, Thank you for your feedback. We are very sorry to have heard that you have received broken goods. Kindly send an email to us with the photo of your damaged mug to customerservice@temptationgifts.com and we will help you from there. We can only apologise on the behalf of your local courier for the manner the parcel was delivered in. We pack our parcels as carefully as possible, and dispatch them in good faith that the delivery will be conducted in a satisfactory way. We will look forward to receiving the photo from you. Our apologies again. Kind regards, Alice @ Customer Services.

Posted 5 years ago

“Wrong item sent ,did not match advert , invoice or delivery note ,it was a last minute present so we had no choice but to use it for our gift but unhappy as the dandelion was the item ordered .Our first experience of temptation gifts and sadly not one that we enjoyed .Due to the timing we had no choice to return and request refund ,seemed a "picking " error but on 1 item a very poor result .”

Helpful Report

Posted 5 years ago

Hello, thanks you for your review, i am very sorry that we sent the wrong item to you. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. Please always contact us in the first instance and we can look to resolve as quickly as possible, sending out the correct item with 1st class post. Please accept our sincere apologies for our error on this occasion. Kind regards, Rebecca @ customer service

Posted 5 years ago

“Havent received my item yet”

Helpful Report

Posted 5 years ago

Hello, thank you for your review, I can advise that your order was dispatched on Monday 11th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @ customer service

Posted 5 years ago

Temptation Gifts is rated 4.9 based on 33,280 reviews