Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 33,833 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 18th September 2025

1549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am pleased with the quick service but after paying upfront for the postage I then had to pay an extra £1.50 to the post Office before they delivered the parcel as they didn’t pay the full postage when sending the items.”

Helpful Report

Posted 3 years ago

Thank you for your review.As all our postage is paid at the time of dispatch, the request you have received will not be for your parcel from Temptation Gifts. As in our email, the £1.50 payment request card from Royal Mail is dated 1/9, however your order from us was not dispatched until 1st at 12.25, therefore I’m afraid that this payment request cannot be for our parcel , and may be for another that is on the way to you. kind regards, Rebecca @ customer service

Posted 3 years ago

“Website not bad but what put me of was the cost of postage and packing. I don't mind paying postage and packing but you have to pay again when you return items. To expensive will not but form this Company again and will tell others about the expensive costs.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. If items are unwanted or are just a change of mind, as in our terms and conditions, we do ask that returns are sent back to us at your own expense. Kind regards, Rebecca @ customer service

Posted 3 years ago

“I was not happy with the way my purchase was sent. The items arrived in a shallow box. I opened the seal on the box & the top item fell out onto the floor. The top of the box was domed so crushing the top item. This purchase of 3 items cost me over £50, I did contact the company who were apologetic but told me they did not want to use excessive packaging. I did not want loads of unnecessary packaging of course but the box was clearly too small & crushed the top item (priced at £37) A bigger box would have been more acceptable, there was sufficient material in the box to protect all 3 items, they just needed to be packed appropriately.”

Helpful Report

Posted 3 years ago

Thank you for your review. We can only apologise for any dissatisfaction you feel with the way your order was packaged. We train our team to pack products as compact as possible to prevent breakages but also to decrease our carbon footprint, trying to use adequate packaging as required but also doing our bit for a greener future. We have spoken to the fulfilment team who take great pride in how they package our customers orders about correct box selection while ensuring we also do not overfill with packaging as well. As previously advised, If you are unhappy with the item recieved, and would like a replacement, please contact us at customerservice@temptationgifts.com and we can assist you further. I can only reiterate again that we are so sorry for any frustration and inconvenience caused, Kind regards Sharon

Posted 3 years ago

“There is no Reading about toll to Germany, sorry, but it is very expansive!!!”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier , FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. I am sorry to hear that this may prevent you from purchasing from us in the future. Kind regards, Rebecca @ customer service

Posted 3 years ago

“Hallo, Parcel arrived safely, Present was lovely. After Brexit I had to pay an extra 9€ for tax which I found very unpleasant. I am very disappointed about your Brexit👎 Shopping in England from Germany before was ever so much easier and nicer. Juliane C.”

Helpful Report

Posted 3 years ago

Thank you for your email regarding your recent order. Hello, thank you for your review, Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier , FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. I am sorry to hear that this may prevent you from purchasing from us in the future. Kind regards, Rebecca @ customer service

Posted 3 years ago

“I was happy with my purchase but didn't get the explanation l asked for as to why, if l ordered 2 similar items, l was expected to pay TWO delivery charges. In the end l ordered only one item for that reason.”

Helpful Report

Posted 3 years ago

“We only received first part of our order still waiting for second delivery to complete our order.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, please can you let us know what is missing from your order? we can then look into this further. Please email us at customerservice@temptationgifts.com Kind regards, Rebecca @ customer service

Posted 3 years ago

“never received it customer service was a joke”

Helpful Report

Posted 3 years ago

Hello and thanks for the review. Further to our previous correspondence it's such a shame that this went missing in the post and Royal Mail didn't manage to deliver it, despite the fact that we sent it on December 11th. We hope that you have received your refund safely.

Posted 3 years ago

“I am having a hell of a time receiving my order which I placed on the 9th of December it is now the 20th and too late to get to the person I bought it for, all customer service say is wait wait well now it is to late I want my money back of them never again I will stick too another company in future which actualy do care I WANT MY MONEY BACK NOW.”

Helpful Report

Posted 3 years ago

Good Morning Diana, We are very sorry that your card is delayed, Royal Mail has assured us all parcels ordered before the 19th will arrive before Christmas. We completely understand your frustration, as this is an extremely busy time for Royal Mail due to the ongoing effects of Covid and also Christmas, we have been unable to give an exact date. We will of course rectify this for you promptly and email you personally. Kind regards, Customer Service

Posted 3 years ago

“Beautiful card packaged in a box that was too small. The postage is very expensive if you are ordering one card.”

Helpful Report

Posted 3 years ago

“I dislike customer reviews.”

Helpful Report

Posted 3 years ago

“The pot I received wasn't a Terramundi Pot.”

Helpful Report

Posted 3 years ago

I am sorry that you are disappointed that the pot is not a Terramundi, When you click on our website, our Temptation Pots are shown, along with also the Pot Of Dreams pots that we also have in stock. However in the description these are not advertised as made by Terramundi. https://www.temptationgifts.com/product/temptation-gifts-small-cream-personalisable-money-pot#tab-label-additional Kind regards, Tim Customer Service

Posted 3 years ago

“Lack of information when shipping UK-Spain. We had to paid three times for the ítem.”

Helpful Report

Posted 3 years ago

Thank you for your review regarding your recent order. Due to Brexit, since the start of the new year, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier , FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Kind regards, Rebecca@customer service

Posted 3 years ago

“Jellycat Crispin Crab came with a damaged eyestalk so one eye will never stand up. I believe this was done by the packager. Product was rolled and smashed into a box too small. However the order was timely.”

Helpful Report

Posted 4 years ago

Hello Christopher, Thank you for your review. I am so sorry to hear that the Crispin Crab you ordered arrived damaged! We kindly request that you email a photo of the damaged item that you have received, on receipt we could send you a replacement, or offer a refund for the damaged item. I apologise for any inconvenience caused and look forward to hearing from you. Kind regards, Chloe Customer Service

Posted 4 years ago

“Very small not what thought”

Helpful Report

Posted 4 years ago

Thank you for your review, i am sorry that the item is smaller than expected, we do provide dimensions of all our items on-line so that our customers can select the right items for their requirements. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Dear all The parcel is not yet received”

Helpful Report

Posted 4 years ago

Good morning, thank you for your recent review. I am sorry to hear that your order has yet to arrive. I have sent you an email to the address provided on your order with updates and information on your shipment. My apologies once again for the inconvenience caused. Regards, George @ Temptation Gifts

Posted 4 years ago

“The money pot was in no way ‘glow in the dark’ like advertised. Very disappointed. Lovely money pot but I really got it for that reason.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review, i am sorry that you are disappointed with glow in the dark money pot. These pots do need to be exposed to light for quite a while before they glow, however if you contact us a customerservice@temptationgifts.com we can of course look into this further for you. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I know this is not the fault of temptation gifts, but I was very disappointed with my Blue Java Banana candle. I’ve been using Woodwick candles for years & love them. Unfortunately the wick in this one was way off centre, so it didn’t burn - the wax pools & just puts the flame out. So disappointing. Just a note to everyone - check the wick is in the centre, so that you don’t waste your money on a candle that doesn’t burn.”

Helpful Report

Posted 4 years ago

Hello Lisa, Thank you for your review. I am very sorry to hear you have received a faulty candle. If you still have the candle in your possession and are able to send us photos of this fault, we would be more than happy to replace or refund the candle. While we understand this is a manufacturing error with Woodwick, we would not expect you to accept a faulty item from us. Kind regards, Chloe Customer Service

Posted 4 years ago

“A bit disappointed by the size & quality- not good value for money”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your recent order and review. I am sorry to hear that you are disappointed with the size and quality of the East of India nativity set you have received. All products details and sizes are available on the product page of our webstore. If you wish to contact us further regarding this matter, please feel free to contact us via email to: customerservice@temptationgifts.com and we can look into this further for you. Kind regards, George @ Temptation Gifts

Posted 4 years ago

“The eco friendly wrapping paper I bought could not be sealed with normal tape I had to buy double sided tape (this is not mentioned on the website). The labels I bought could not be written on with a normal pen as surface too shiny”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review. We shall pass your feedback on to our Marketing team. Apologies once again, Have a lovely day. Kind regards, Chloe Customer Service

Posted 4 years ago

Temptation Gifts is rated 4.9 based on 33,833 reviews