Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,916 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 29th May 2025

Kate

Temptation Gifts 5 star review on 27th May 2025

Claire H

Temptation Gifts 5 star review on 26th May 2025

Lucy A

Temptation Gifts 5 star review on 24th May 2025

Anonymous

1516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed. Parcel arrived 12 days after order, despite assurance of 2-5 days. Missed the gift deadline. Useless now”

Helpful Report

Posted 2 years ago

Hi Hazel, Thank you for your review. I'm very sorry to hear that your order arrived late and can no longer be gifted! Please may I ask you to email us at customerservice@temptationgifts.com so that we can resolve this for you? Kind regards, Roby, Customer service

Posted 2 years ago

“Wrong tea lights arrived, sent Two emails no reply”

Helpful Report

Posted 2 years ago

Hi Arlene, I'm very sorry to see that you received the incorrect tealights! I'm afraid we haven't received any emails from you so I've now sent one to the email used to place the order with us, explaining how we are resolving this for you. Apologies for any inconvenience caused, Kind regards, Roby, Customer Service

Posted 2 years ago

“I bought 11 mugs, spending just under 200 pounds. One mug, which happened to be my favourite, had a defect in the porcelain right from the start. Since i was recovering from serious illness and major surgery, I didn't get round to reporting the defect until 1 month after the 3-month return window had closed. Temptation gifts was within their right to not replace my mug, but i felt that it was rather mean of them, when i had bought so many mugs from them.”

Helpful Report

Posted 2 years ago

Thank you for your review, further to our email correspondence my colleague has replied to your latest email directly and on this occasion we have sent you a replacement mug with our premium delivery service, which will be with you within 1-3 working days. Please dispose of the faulty mug or continue to use if you wish. Kind regards Rebecca @ customer service

Posted 2 years ago

“I never received my purchase. The customer service hasn't replied to my complaint at all. I lost my money...”

Helpful Report

Posted 2 years ago

Thank you for your review. Having checked our emails, i'm afraid that we have not received an email from your regarding this. I am sorry that your order has not yet arrived. I can confirm that we dispatched your order on the 7th of January. Unfortunately on the 11th we were informed by Royal Mail that a Cyber Attack occurred targeting them. This halted all international shipping going from the UK using Royal Mail Airmail. The latest update on 18th was that the international parcels in the system are now being processed and have started moving again, albeit very slowly I’m afraid. The tracking, however, is not being updated as they are concentrating on getting the parcels out for delivery at this stage. I apologise for any inconvenience caused by this delay. Kind regards, Customer Service

Posted 2 years ago

“Unfortunatly "Temptation Gifts" don't delivery to me the parcel! I ave paied for a cup, a mug, that never arrived to me. Order Number *101140808 date January the IV 2023 The worst situation in my internet buier experience. Until now: thumb down. I'm waiting. I belive in "Temptation Gifts" Strongness and honesty.”

Helpful Report

Posted 2 years ago

Thank you for your email. As advised in our email to you earlier today, I can confirm we dispatched your order on the 4th of January, unfortunately Royal Mail reported on the 11th that they had been the target of a Cyber Attack. This has halted all international shipping going from the UK using Royal Mail Airmail ever since, as the issue has yet to be resolved. The latest update yesterday is that the parcels in the system and now moving again, albeit slowly I’m afraid. The tracking, however, is not being updated as they are concentrating on getting the parcels our for delivery at this stage. I apologise for any inconvenience caused, Kind regards, Rebecca @ customer service

Posted 2 years ago

“Poor service”

Helpful Report

Posted 2 years ago

Thank you for your review. Many thanks for bringing the incorrect colour description to our attention, this has now been amended. We attempted to contact you on the phone numbers provided, however we were unable to reach you personally. Please can i ask you to kindly review our email correspondence and get back to us on the phone number provided if you wish to discuss this further. Kind regards Rebecca @ customer service.

Posted 2 years ago

“I never received my parcel, paid €35 for nothing.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can confirm we dispatched your order on the 9th of January, unfortunately we were informed on 11th that a Cyber Attack occurred targeting Royal Mail. This has halted all international shipping going from the UK using Royal Mail Airmail ever since , as the issue has yet to be resolved. The latest update yesterday is that the parcels in the system and now moving again, albeit slowly I’m afraid. The tracking however, is not being updated as they are concentrating on getting the parcels our for delivery at this stage. I apologise for any inconvenience caused, Kind regards, Rebecca @ customer service

Posted 2 years ago

“The mugs were beautiful, unfortunately the first use of the one with aircraft on when pouring in the hot water to make a cup of tea”

Helpful Report

Posted 2 years ago

“I ordered what I thought were 4 Terramundi pots as Christmas presents having purchased a number of these saving pots from Temptations for a number of years. The total cos was £100.92. When the order arrived l was very disappointed because they no longer stock the original Terramundi pots (apparently, Terramundi as a business no longer exists) however, Temptations are producing the similar looking pots under their own name. However, their pots are of very poor quality when compared the original Terramundi pots in that they are very thing and lightweight. However, they are charging the same price, if not more than the cost of an original Terramundi pot. I really feel that as a customer I have been misled and due to the personalisation I had carried out, I was stuck with them. I complained to Temptations stating that I felt misled but their response was not one which left me feeling compelled to write a more positive review I’m afraid.”

Helpful Report

Posted 2 years ago

Thank you for your review. we are sorry that you are disappointed with the pots. While these pots are similar to the Terramundi pots, there are differences, however we don’t advertise or suggest that these are the same as the Terramundi pots we previously sold, unfortunately Terramundi are no longer trading. I see from your previous email to our customer service that one of your pots was spelled incorrectly,as ordered, however , as in our email correspondance, if you would like to place a new order for this pot, as a gesture of goodwill, we are happy to personalise for free and offer free standard delivery. Kind regards, Rebecca @ customer service

Posted 2 years ago

“I didn't get my parcel as I found that the price to send the parcel was more expensive that the parcel itself ! Is it due to the Brexit ? It's sad because european from the continent will not order in UK as the price for sending is too expensive ! I am still waiting for my refund. Regards.”

Helpful Report

Posted 2 years ago

Hi Olivier, Thank you for your review. Since Brexit, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately, these are beyond our control. We are unable to arrange a system of delivery to the EU which means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier, FedEx will usually notify you of any fee to pay either on the morning of delivery or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We, therefore, recommend visiting your government’s customs and import website for further information if you are concerned. Once your order has been returned to us, a refund will be issued via your original payment method. Kind regards, Customer Service

Posted 2 years ago

“Item ordered on 28th November, still not received.”

Helpful Report

Posted 2 years ago

Hi Ann, Apologies for the delay, caused by the recent strike action. I am happy to see that your order has now arrived! Kind regards, Customer Service

Posted 2 years ago

“Sadly I haven’t actually received my order!”

Helpful Report

Posted 2 years ago

Hi Lee, I'm very sorry to hear that you've still not received your order. Please email us at customerservice@temptationgifts.com so that we can look into this for you. Kind regards, Customer Service

Posted 2 years ago

“Not received order yet and already asking for a review.”

Helpful Report

Posted 2 years ago

Thank you for yourreview regarding your recent order. I can see that your order was prepared for dispatch on the 29th November and collected by Royal Mail on the 2nd December with standard delivery expected to arrive in 2-5 working days from dispatch. I’m afraid that it has regrettably been caught up in the ongoing Royal Mail industrial strike action on 24th and 25th and then the 30th, 1st, 9th and 11th. Unfortunately many of our parcels have been delayed which I appreciate is extremely frustrating. I have checked the tracking ID; 3704313710011CB8979C4 and can see that the order is still unfortunately awaiting delivery. Please be assured your order is with Royal Mail. If we are notified by Royal Mail that there is a problem with the delivery, we will advise, however now post is moving again, we should hopefully see a change to the tracking status and I would hope you could receive your parcel shortly. I can only apologise for the delays you are experiencing and the inconvenience caused. Kind regards, Rebecca

Posted 2 years ago

“Unfortunately a poor experience to date that persists with no view to an end ! Goods were apparently dispatched but not received by the Royal Mail and after two weeks of being told to wait I have called and emailed and still have no update for when or how the matter will be resolved. Very disappointing and considering I am a new customer it doesn’t bode well…”

Helpful Report

Posted 2 years ago

Hello , thank you for your review, we are sorry that parcels have been delayed due to Royal mail industrial action and appreciate how frustration this has been. Having checked our tracking , we are pleased so see that your order has arrived today. Kind regards, Rebecca @ customer service

Posted 2 years ago

“I still haven't received my item, and if it does come it probably won't be on time, as ill be out of the country to give it as a gift.”

Helpful Report

Posted 2 years ago

Thank you for your review regarding your recent order. I can see that your order was dispatched on the 29th November but delivery was sadly delayed due to the ongoing Royal Mail strike action. I have had a look at the tracking information with ID; FF161586882GB, and this shows your order was delivered on the morning of 13th December 2022 so hopefully you are now in receipt of your order. Kind Regards, Rebecca

Posted 2 years ago

“0rdered 2 Dunoon mugs with medium boxes and 2 Dunoon mugs with large boxes. I did not receive the large boxes. Contacted customer service to send me the missing boxes as all four mugs were Xmas gifts. They refused and refunded the minimal cost of the boxes I then requested to return 2 mugs since I will not give them as gifts without the boxes since it "cheapens" the gift. They advised I must pay return shipping! They failed customer service 101 and i am stuck with the mugs I no longer want.”

Helpful Report

Posted 2 years ago

Thank you for your review and email correspondence. Our sincere apologies once again that the boxes are missing.We do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. As per our terms and conditions, we issue refunds rather than sending replacements for missing items in International orders , We are very sorry for the inconvenience caused, Kind regards Rebecca @ customer service

Posted 2 years ago

“never arrived”

Helpful Report

Posted 2 years ago

Hi Malcom, Unfortunately there have been quite a few delays due to the recent Royal Mail strike activity. Please email us at customerservice@temptationgifts.com so that we can look into this further and resolve it for you. Kind regards, Customer Service

Posted 2 years ago

“Never received item, blame is with Royal Mail due to strikes. But like I explained I’ve received items ordered from elsewhere and received just a little later. Did refund when called for second time.”

Helpful Report

Posted 2 years ago

“It has been 2weeks since I placed my order still not received it.I sent an email with no reply I have telephoned twice with no help”

Helpful Report

Posted 2 years ago

Hi, thank you for your review, i am pleased to see that your parcel shows as delivered today 10/12/2022 at 12.16, please see tracking FF158173736GB Kind regards Rebecca @ customer service

Posted 2 years ago

“I received the package of what I ordered thinking it was a 15 or 18 inch tall vase that I could actually use for long-stemmed flowers. Tell me how to return this dinky thing back to you for a full refund. I am very disappointed! Denise Sage”

Helpful Report

Posted 2 years ago

Hi, thank you for your review, i am sorry that you are disappointed with the vase, our description does advise that it is 8cm tall. If you wish to return it to us, u you are welcome to do so. Please contact our customer service by email, and we can advise further. Kind regards Rebecca @ customer service

Posted 2 years ago

Temptation Gifts is rated 4.9 based on 32,916 reviews