Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.89

4.9 Rating 32,916 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 29th May 2025

Kate

Temptation Gifts 5 star review on 27th May 2025

Claire H

Temptation Gifts 5 star review on 26th May 2025

Lucy A

Temptation Gifts 5 star review on 24th May 2025

Anonymous

1516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website appeared not to accept my order so I placed it again. The order had in fact gone through despite no message on the screen confirming this therefore resulting in me receiving duplicate orders. I was able to return the order however I had to pay the postage. I did not consider the error to be mine and was disappointed in this customer service. This would make me think twice about using Temptation Gifts again!”

Helpful Report

Posted 1 year ago

Good Morning, thank you for your review, I am sorry to hear that you had trouble with the website, we do ask that if you are unsure if an order has gone through, we are contacted straight away so that we can verify this for you. The orders although similar, contained different items so were not recognised as duplicates by our picking and packing team. Apologies for any inconvenience caused, Please feel free to email us if you have any further enquiries, Kind regards, Customer Service

Posted 1 year ago

“Can’t write a review properly as still havnt received my order”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. If you have still not received your parcel, please email us and we will advise further, kind regards, Customer Service

Posted 1 year ago

“Getting a refund was hard work , they came across as though they were doing me a favour when the scarf wasn't good quality. Won't buy from them again.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for your review, The scarf's material is quite fibrous by nature and was therefore not considered at fault. It was noted that you had bought a scarf of similar material from another store and had the same dissatisfaction with the material. We offered to pay for the return postage as a goodwill gesture to return the item which was then used and then, on receipt, you were refunded for the scarf. kind regards, Customer Service

Posted 1 year ago

“Order 20 individual Gisela Graham Christmas baubles. On delivery they 10 of them looked very poor quality, the other 10 were passable, not perfect. Chipped, excess glue, pattern missing. Telephone call, then many emails including 23 photos. After continuing several times to impress how disappointed I was with my order and the customer service, they finally offered me 20% discount if I kept the baubles. Erm, no thank you! I was hoping to be able to use these for years to come, they should at least start off in good condition. Apparently they are "checked twice before sending out......" 😎 So I have to re-wrap each one & wait in for a courier, to return in the massive box they arrived in. What a waste of time & effort! Tip to other:- visit The Range. They actually do have a huge range of gorgeous baubles in many colours. Great quality. I would say better quality than the Branded ones. A fraction of the Gisela Graham.”

Helpful Report

Posted 1 year ago

Hi Julia, thank you for your review, as per our email correspondence as these have been returned we have now refunded in full. Kind regards, Rebecca @ customer service

Posted 1 year ago

“Load of rubbish.Ordered item 29th November still no arrived.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for your recent review, We have had previous correspondence regarding your royal mail tracking and your now lost parcel. I had advised to contact us again for the next steps. Please check your emails as I have contacted you again, kind regards, customer service

Posted 1 year ago

“My order was left outside my door while I was on holiday so anyone could take it. When I informed customer service they said cos it had been delivered there’s nothing they can do. Well the law states unless it’s been handed to you it’s not been delivered so you need look into this as I’m sure I’m not the only person this has happened too.”

Helpful Report

Posted 1 year ago

Dear Lesley, Thank you for your review. I am sorry Royal Mail left your parcel outside whilst you were on holiday. Unfortunately, once an order has left us, we have to rely on Royal Mail to correctly deliver orders. I would suggest that you raise the matter with your local Royal Mail delivery office. Kind regards, Katharine Customer Service

Posted 1 year ago

“I did not receive the tracking number for the package and the package has not arrived yet”

Helpful Report

Posted 1 year ago

Hi Dominik, Thank you for your review. It does look like delivery is being attempted today. I have sent all tracking information to you via email. Please don't hesitate to contact us if you need any further assistance. Kind regards, Customer service

Posted 1 year ago

“Although you have taken my money I have not received my goods despite being told it had been despatched on the 21st November. I have now sent two emails asking where my order is but received no response. It seems that Bartholomew Bear is lost so I would be grateful if he could be found please.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for your review. I'm very sorry to hear that you haven't received your order yet! We have replied to your email regarding how we can resolve this for you. Apologies for any inconvenience this has caused. Kind regards, Customer service

Posted 1 year ago

“I have received my order promptly - most of which I am really happy with. I wish to return only a few items and I'm really disappointed to realise that Temptation Gifts charge their customers full postage for any unwanted return items. This is hidden in their website and not well advertised. I won't use this site again to order anything incase any of it needs to be returned. Most retailers offer free returns. I would caution against using this site if there is any risk that you may need to return something.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for your feedback, please see your email for more information

Posted 1 year ago

“As a loyal customer that placed at least two large orders per year, I expected my Beanie Boos would be perfect, as usual. In the case of my very last order, I was shocked to find that they sent me Ty Beanie Boos with creased tags. Totally worthless. Because I'm in the USA, I didn't expect to return them. But, the least they could have done was to apologize. Nothing! If anything goes wrong with your order, they will not have your "back."”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to hear that the tags of the Beanie Boos arrived creased. Unfortunately, as we were contacted regarding this multiple months after the delivery of your order, I'm afraid it is outside of our 14-day damaged policy. Apologies, we are unable to assist further on this occasion.

Posted 1 year ago

“DO NOT order from France !!! I ordered 11 greeting cards = £ 24.20 + postage £ 7.99 + stupid taxes £15.50 ! total amount = £ 47.69 !!! I adored Temptation Gifts... That was before”

Helpful Report

Posted 1 year ago

Thank you for your review. All international orders are subject to customs tax and charges, depending on the destination, and unfortunately these are beyond our control. Please contact customs and excise in France for further information. Any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I am sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, please refer to the link below. http://www.temptationgifts.com/international-delivery You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link above. Kind regards, Customer Services

Posted 1 year ago

“We had ordered a jelly cat, when the box arrived, there was paper and a chart. I contacted Customer services and they were useless, no refund, or replacement, so I would take care ordering from this company, as they have scam me out of £25,”

Helpful Report

Posted 1 year ago

HI, thank you for your review. Please refer to our email correspondence regarding your order. Kind regards, Rebecca @ customer service

Posted 1 year ago

HI, thank you for your review. Please refer to our email correspondence regarding your order. Kind regards, Rebecca @ customer service

Posted 1 year ago

“Horrible customer service when there is a problem where the consumer should come first. Will not purchase from or refer any of my friends to Temptation Gifts in the future.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry you are unhappy without service. As per our email correspondence, I am afraid we were unable to help you on this occasion. Kind regards, Sharon @ Customer Service

Posted 1 year ago

“Unfortunately my item was gift wrapped for my daughters birthday,which I gave her today. Although she was pleased with the item,the price was left on the box as well as the contents.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry the price was on the item. Please email a photo at customerservice@temptationgifts.com and we will look into this further. Kind regards, Sharon @ Customer Service

Posted 1 year ago

“Never received”

Helpful Report

Posted 1 year ago

Hi, thank you for your review, your parcel is showing as delivered by Royal mail, i have sent an email to you with the details. Kind regards, Rebecca @ customer service

Posted 1 year ago

“The mug is listed as fine bone China but it is not.”

Helpful Report

Posted 1 year ago

Hi Chloe, thank you for your review. I can confirm that the Wrendale Dad Stag Mug is made of fine bone china. Please see the Portmeirion Royal Worcester webpage to verify this. If you have any further queries regarding this, please feel free to contact us directly at customerservice@temptationgifts.com

Posted 1 year ago

“Never received my mug!!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. Having checked with Royal Mail tracking, delivery was attempted on Monday 1st May, however there was no one in to accept delivery. The parcel is being held at the Radford post office for collection, please see the link sent in reply to your email. Kind regards, customer service

Posted 2 years ago

“I was gifted the same teapot 10 years ago that celebrated 70 years of the queen’s reign. Sadly the glaze inside crazed badly I contacted Emma Bridgewater but with No satisfaction”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. If you've experienced a problem with an item purchased in a recent order from us, please email us at customerservice@temptationgifts.com so that we can look into this further for you. Kind regards, Customer service

Posted 2 years ago

“They tried to trick me into buying three Leo’s 16 ounce coffee mugs. So now I’m not buying any. Of course you won’t show this review.”

Helpful Report

Posted 2 years ago

Thank you for your review. Please could I kindly request you email customerservice@temptationgifts.com with more information. Kind regards, Customer Service

Posted 2 years ago

“Old blonde lady with long hair looked at me and said "Go to the till next to you," I did was served by other employee no problem and she served someone else fine a second later. She literally looked at me didn't like how I looked and decided not to serve me. We pretty much bought identical items. I've put up with stuck up behavior in this shop before but this takes the cake. Disgusting behavior. And bad customer service. I really hope they learn to treat customers like real people. Common decency cost nothing.”

Helpful Report

Posted 2 years ago

Temptation Gifts is rated 4.9 based on 32,916 reviews