Temptation Gifts Reviews

Name: Temptation Gifts
Address: Unit 2E, Woodlands Farm, The Vale, Chesham, Buckinghamshire
Rating: 4.88

4.9 Rating 32,582 Reviews

98 %

of reviewers recommend Temptation Gifts

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 23rd April 2025

Eden B

Temptation Gifts 5 star review on 16th April 2025

Emma

Temptation Gifts 5 star review on 10th April 2025

Rebecca

Temptation Gifts 5 star review on 7th April 2025

Nicola

Grace

1488

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Slow delivery but all intact and well packaged.”

Helpful Report

Posted 6 years ago

Hello Kathryn, Thank you for your review. I am sorry your order arrived late. As you are aware its the busiest time of the year and sometimes parcels can be delayed. Have a lovely day! Kind regards Uzma @ Customer Services

Posted 6 years ago

“I hope it still arrives before Christmas, I've ordered it on the 7th December and I still have no clue when it might arrive and no tracking number :(”

Helpful Report

Posted 6 years ago

Hello David, thank you for your feedback. Having checked your order details i can confirm that your order was dispatched on 7th December using Royal mail and their International partners. this is a very reliable service and parcels are expected to arrive in 7-14 working days. As today is day 6, please allow the full estimated delivery time and rest assured that your order is on the way. We are unfortunately unable to provide individual tracking numbers for parcels sent with this service. Kind regards, Rebecca @ customer service

Posted 6 years ago

“I made purchases as xmas gift so am unlikely to be able to make any useful comment other than they look alright. I am flooded with these reviews from everyone and deleting them is ignored and they continue to send which becomes irritating. If the recipient of my gifts complains at xmas then I will be in touch. My silence should indicate that all is well. Complaints generally indicate if the company has a problem and needs further investigation. Please do not send me any more. I had been debating whether to purchse anything else but have been put off by all companies doing these surveys. This is the only response I intend to make so have a good xmas and dont read too much into surveys. They are one persons opinion. Best wishes”

Helpful Report

Posted 6 years ago

Hello Margaret, Thank you for your review. We really do appreciate your comments and these will certainly be passed on. We hope that your friends and family enjoy their gifts! Have a lovely Christmas. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“The delivery was really quickly but unfortunately one of the mugs I ordered arrived broken and though I recived the money back very quickly I still had to pay for the delivery (which is really high) so I’m not sure it was worth the order”

Helpful Report

Posted 6 years ago

Hello Hilit, thank you for your feedback, our apologies once again that one of the mugs arrived broken. We have refunded £13.59 to you for the mug and i have also today refunded £5.00 towards your shipping cost, as regrettably only 1 mug arrived safely. Please accept my apologies once again for any disappointment caused. Kind regards, Rebecca, customer service

Posted 6 years ago

“Certainly nice products but one thing was odd. One item I ordered for £7.99 was, I was advised, out of stock and therefore they gave me a refund. Fine. I was able to find it in my local shop but at a price of £9.99 and so asked if they could refund the difference. No, was the answer. But I then noticed that the item in question was in stock again (after 1 day!!) and at a new price of £9.99. All sounds a little odd to me.”

Helpful Report

Posted 6 years ago

Hello Richard, Thank you for your feedback. As explained in our previous email correspondence, when you placed your order, we were regrettably out of stock of the scarf, but have now received a delivery from our supplier, which is why the scarf is now showing back on our website. We are sorry that we were unable to send the scarf out to you, and arranged a refund instead and provided a free delivery code for your next order. At the time you placed your order we were in our black Friday sale which was an online promotion only and this is why the scarf was priced at £7.99. Unfortunately this promotion ended midnight Monday and the price reverted back to £9.99. Once again please accept our apologies for the disappointment caused. Kind regards, Rebecca, Customer Service.

Posted 6 years ago

“Can’t fault the company. But the couriers are a nightmare!! Paid for express courier delivery and waited in all day and nothing arrived. Then received an email saying my parcel and been delivered and signed for by me! Couldn’t get through to DPD, ended up having to walk round al the others houses that have the same door number to try and find it.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. I am so sorry to hear that you have had trouble with our courier service. We will of course bring this up with them, as we of course want our customers to have an easy, positive experience with us. I apologise for any inconvenience caused. Kind regards, Jaye @ Customer Services

Posted 6 years ago

“The ordering and delivery was very efficient and easy, but the incorrect item was delivered. I ordered a large pillar candle in winter glow. All reference was made to this item, both on your e mails and the delivery note, but a large jar candle was sent. I considered returning it but, as it was the winter glow I wanted, I decided to keep it. I am not leaving a review as requested below as I have never used a jar candle before.”

Helpful Report

Posted 6 years ago

“Items are great but were seriously over packaged. I wouldn’t use this company again on that basis. 2 small mugs wrapped in tissue then bubble wrap then a box each. These were box then in a second box each with airbag type protection then gift wrapped though I didn’t request it then to top it off they were then in a third box with more packaging. I get they were China a needed to be carefully wrapped but that was more than overkill. Come on guys consider the environmental impact.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your feedback. I will of course pass this onto our picking and packing team. The mugs were both in the gift boxes that you requested and paid for. I am sorry that they then in two more boxes plus gift wrapped. This must have been a mistake from one of our packers. Normally, the mugs are in bubble wrap and tissues and then in one single box with the air bubbles so that the mugs do not break in shipment. However, of course as a company we try and be as environmentally friendly as we can and we are always trying to find ways to improve this, so your feedback is very valued to us. Kind regards and have a lovely weekend, Jaye @ Customer Services

Posted 6 years ago

“They have lovely things but if you need to return something you need to pay and it s not easy to find how it works. You can t compare with the service of Amazon...”

Helpful Report

Posted 6 years ago

Good morning, Thank you very much for your feedback. I am sorry to hear you are disappointed with the return charge, I will of course pass this on to our marketing team. As we are a small family run business we are unable to cover the cost of returns and match those return policies of bigger companies. I apologise for this. Kind regards, Jaye @ Customer Services.

Posted 6 years ago

“Brilliant value for money but took 18 days to arrive”

Helpful Report

Posted 6 years ago

Hello Heather, thank you for your feedback. Having checked with our limited Royal Mail tracking is looks like delivery was attempted on 23rd but unfortunately there was no one home to accept delivery, so the parcel is held at your local sorting office. I have emailed you with the information. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Their policy is to not ship a replacement if they send you an incorrect item, and then only refund part of the flat rate shipping along with the refund for the non-shipped item. Fair-ish, but not really how fixing business mistakes works in the real world. I suspect millennials run this business. The products are lovely, which got their rating from poor to acceptable.”

Helpful Report

Posted 6 years ago

Hello David, thank you for your feedback, i am very sorry that you received an incorrect item, however as per our email correspondence, unfortunately due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than re-sending the stock. We are always keen to make amends to our customers where possible but regrettably re-sending orders internationally simply is not a viable option for us. If there is a difference in the shipping cost for the items received and the items ordered will will refund any additional shipping charge due, and i can confirm that we refunded this ti you as well. my sincere apologies once again that your order contained a wrong item, kind regards, Rebecca , Customer Service.

Posted 6 years ago

“One of the mugs delivered MAp of the World was broken,we told your office and they. Asked for a photo to be sent, which was done, by Jeanette gibson,we asked for another one to be sent ie of USA has this been done?”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us feedback and explain regarding the issues you had with your recent purchase from us. I note that you had contacted us on the 1st August and advised us that one of your mugs had arrived broken. For this please accept my apologies. Initially we were advised that the The U.S.A Glencoe Shape Mug had arrived with a broken handle however I note from your review that you have advised us that the Map Of The World Glencoe shape Mug is indeed broken. Please would you be kind enough as to let us know which one requires a replacement so I can do this for you? As yet having checked our inbox thoroughly no email appears to have been received by us with a photograph attached. Therefore due to this no replacement has yet been sent. We do routinely ask for photos to enable us to identify the correct stock that is damaged and send a correct replacement therefore please may I respectfully request you send us a photo to our customer services email address which is customerservice@temptationgifts.com and on receipt I can get a new mug out to you without delay. We are here 7 days a week from 8.30 amd - 5.30pm and area wlays happy to assist our customers and answer any questions they may have, I apologise for any inconvenience caused. Kind regards, Kirsty-Marie Gomm Customer Service Team

Posted 6 years ago

“The personalised message was not fully correct. You mispelt 'hubby' and missed out hugz.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us feedback and make us aware of an issue with your recent purchase from us at temptation gifts. I am very sorry that it would appear we did not spell your personalised message correctly and missed out some of this text. Would you be kind enough to send us a photograph of the personalized message and I can of course look to refund you for the gift wrap service you had selected. We are here 7 days a week from 8.30 am to 5.30pm to assist our customers and are always happy to do our upmost to resolve an issues our customer face. If you would like us to arrange a replacement we can of course do so. Please let us know by emailing us on customerservice@temptationgifts.com I apologise for any inconvenience caused. Kind regards, Kirsty-Marie Gomm Customer Service Team

Posted 6 years ago

“Good quick service. Bit disappointed with some of the beads / charms as they seemed to look worn/faded.”

Helpful Report

Posted 6 years ago

Hello Rachel, Thank you for your feedback, i am sorry that you are disappointed with some of the beads and charms, please email a photo to us at customerservice@temptationgifts.com and we can of course look into this further. Kind regards, Rebecca, Customer Service

Posted 6 years ago

“Didn't get colour 1 thought I was getting didn't realise that it would be what ever comes”

Helpful Report

Posted 6 years ago

Hello , thank you for your feedback, I am sorry you did not get the colour you hoped for but sadly due to the bag being an assorted item ,customers are unable to choose a particular colouror design,as explained on the product page “The bag will be sent with one of four different backgrounds: navy, purple, yellow or blue.”. We select the item at random and this dependent on the colours were have in stock at the time of the order, unfortunately we cannot guarantee the colour you will receive . I apologise for any disappointment this has caused,Kind regards, Rebecca, Customer Service.

Posted 6 years ago

“Order took a long time for delivery then items were missing. After contacting to reorder two of the missing item then arrived over 4 weeks after initial order”

Helpful Report

Posted 6 years ago

Hello Gemma, many thanks for taking the time to leave us feedback, we are very sorry that your personalised item wasn't delivered inline with the rest of your order. As explained the Personalised Flamingo Hi Ball Glass is made by an external partner company, who ship direct on our behalf. I can see from the notes that you ordered with us on 5th April and we were not aware of the delivery failure until you notified us on 26th April. We reordered the replacement glass immediately with our external partner, who put it on a priority remake and they increased the delivery to their fast tracked service, so that you received the replacement as fast as possible and they shipped it on 27th April. Once again we apologise for the lost parcel. Kind regards, Kerry, Customer Service Manager

Posted 6 years ago

“Nice gift but card omitted so recipient had no idea who it was from. Disappointing when asking for gift wrapping.”

Helpful Report

Posted 6 years ago

Good morning Rachel, Thank you very much for your feedback and taking the time to let us know of the issues you have had with your recent order with us. Firstly please let me apologise for that lack of gift wrapping applied to the item you brought. As a gifting company we offer this service at an additional cost for ease and convenience so items can be ordered and sent directly to the recipient perfectly wrapped. Sadly this was missed and it meant that you did not benefit form this service. I have spoken with our fulfillment manager regarding this and I have been assured that the team will be reminded to check for gift wrapping notes that are added to the orders. I have refunded you the £2.99 you paid for this service and this will appear in your bank account within 1- 5 working days. We are here 7 days a week, 8.30am to 5.30pm via email of phone and are more than happy to help if things go a little astray should you need to contact us. Please accept my sincere apologies for inconvenience. Kind regards, Kirsty-Marie Gomm Customer Service Team Temptation Gifts Unit 2E, Woodlands Farm, The Vale, Chesham, HP5 3NS. Tel: 01494 790424 Web: www.TemptationGifts.com

Posted 6 years ago

“Beautiful shop, lovely gifts and not too pricey, however I was really disappointed to see that the shop still offer / automatically give out plastic carrier bags at no extra cost :( Do you think you are doing us a favour by giving us a free bag and that you are exempt from the carrier bag charging system ? In addition, the receipts they automatically give out are on 2 pieces of very long paper. Feel sad that this shop is not more eco friendly - hopefully will see it improve very soon !”

Helpful Report

Posted 7 years ago

Thank you very much for your kind comments. With regard to the carrier bags, we are not currently required by law to charge for the bags but are currently reviewing the situation and will be charging for these in the stores in the near future. With regard to your comments on the till rolls, this is an issue that I am aware of and am also taking steps with our till providers to look at how I can combine the information on to the receipt and there reduce the amount of paper we are using. With best wishes Temptation Gifts

Posted 7 years ago

“Wrong item sent out, correct item sent out quickly but confusion whether or not the wrong item needed to be returned, problem sorted out after a few emails”

Helpful Report

Posted 7 years ago

“I’ll write a review after I receive the giftbivevpaid for.”

Helpful Report

Posted 7 years ago

Hello Audrey Thank you for taking the time to leave a review regards your Personalised Pot of Dreams. Our customer service department is open 7 days a week, 8.30am to 5.30pm, on the phone or via email. If you have any concerns please do get in touch. With regards to the non-receipt of your Personalised Pot, as the pots are hand written we do advise on the product description and at check out that there will be a 9 to 12 day delay on shipping this product. You placed your order 27th Dec, and the pot was personalised by our in-house artist on 2nd January, it was then held for 3 days to completely dry before shipping. Your order was shipped on 5th Jan, via your chosen delivery service International Airmail, which is expected to be delivered to Australia in 7 to 14 working days. Your is on its way and we expected to be delivered any day now. If you have not received the pot by 25th January, please let us know so we can resolve this for you. kind regards Kerry, Customer Service Manager

Posted 7 years ago

Temptation Gifts is rated 4.9 based on 32,582 reviews