The TEFL Org Reviews

Name: The TEFL Org
Address: Suite Number 4, 8 Church Street, Inverness, Highland
Rating: 4.59

4.6 Rating 10,485 Reviews

94 %

of reviewers recommend The TEFL Org

4.6

Based on 10,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About The TEFL Org:

Established in 2008, The TEFL Org is the UK's most experienced and accredited TEFL course provider offering classroom, online & combined TEFL courses.

Visit Website

Phone:

03308089138

Email:

info@tefl.org

Location:

Suite Number 4,
8 Church Street,
Inverness
Highland
IV1 1EA

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The TEFL Org 5 star review on 12th June 2026

122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a total waste of time and money. Tutors don’t tutor you in anything they just tell you what you got wrong. That’s not tutoring that is feedback on a failed assignment. This course would only be appropriate for someone who has already had experience teaching and just needs a certificate to be legitimate. They don’t teach you how to make any type of curriculum, yet they grade you on your ability to create a curriculum. I tried getting my money back but once you begin you cannot. Unfortunately you can’t see the courses OR what the assignment are before purchasing the course so that seems pretty fraudulent to me. But I suppose if people knew what they were buying, very few would buy it. If you just want a certificate and not an education, there are much cheaper options.”

Helpful Report

Posted 5 years ago

Hi Traci, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further if you would like to contact us at info@tefl.org.uk. We train thousands of students a year who go on to live and work abroad successfully with their TEFL qualification, so we are saddened to hear that you felt this course was not beneficial to you. It is correct that we cannot provide a refund once a course is started, however there is a free taster course and an example assignment available before purchase if needed. Again, thank you for your feedback. Debbie

Posted 5 years ago

“I am finding the course very boring, the videos and lessons seem awkward and outdated and I find it hard to engage in the content. I am not entitled to a refund so I’m sticking it out just so I don’t waste my money... would not recommend”

Helpful Report

Posted 5 years ago

Hi Lucy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Your feedback helps us improve our service and this has certainly been passed on. Best of luck with the rest of your course! Debbie

Posted 5 years ago

“I have found it challenging to complete the course as I did recently buy an extension. I wish I could get one on one tutoring to help with the last couple of assignments I have left to complete, which have been difficult to manage. Send help I’m still struggling.”

Helpful Report

Posted 5 years ago

Hi Adrianna, Thank you for posting a review. I am very sorry to hear that you are struggling with our course. We would love to help you get through this. You can certainly reach out to your online tutor with any questions, or contact the Support team here: support@tefl.org.uk Please get in touch and we will help you through it. Kind regards, Debbie

Posted 5 years ago

“Wrong emails sent to me. Course cancelled (not due to Covid), email to ask clarification and again the wrong email was sent to me.”

Helpful Report

Posted 5 years ago

Hi Roberta, Thank you for taking the time to leave a review. Our apologies that this was not dealt with as efficiently as we would have liked and we will certainly investigate your feedback further. Please feel free to reach out to info@tefl.org.uk with any further comments, concerns, or suggestions you wish to share. Kind regards, Debbie

Posted 5 years ago

“I've bought and completed my online TEFL course. I need a hard copy for the visa application. And already for 5 months, I can't get it. It didn't come. Tefl org managers are ignoring me or demanding some extra money for services I didn't get. Because of TEFL org now I have visa problems.”

Helpful Report

Posted 5 years ago

“I purchased my tefl course by mistake and sent off an email asking for assistance on a refund and never got a reply.”

Helpful Report

Posted 5 years ago

Hi Kieran, we're very sorry to hear that. Someone from our Customer Services team will look into this and be in touch ASAP.

Posted 5 years ago

“If I could rate a Zero I would. Please reference the numerous comments I have made through the Support option. I feel as if money was just thrown to the wind!”

Helpful Report

Posted 5 years ago

“I was really disappointed with the course. Poorly structured and the tests were clunky and amateurish. The filmed segments in the classroom were painful to watch. Presentations on a whiteboard with so much glare they were difficult to read. The whole thing felt more like an endurance trial rather than an engaging education course. Considering they are teaching you how to teach I felt very let down.”

Helpful Report

Posted 5 years ago

“This has been an extremely frustrating experience. I received several messages from the company, that my courses will expire 11-08-2020. So I assumed that I had until November 8th, 2020. Unknown to me, this is a British company, so the date was delivered differently. I have only a 3 or 4 short papers left to complete on my program. Unfortunately now I have to pay 70 dollars in extension, for each paper. Totally unfair!!”

Helpful Report

Posted 5 years ago

“I tried receiving a refund for my purchase within the time period of refund and was told I couldn’t. The course a bit overwhelming for me and I didn’t want to waste my money if I knew I wasn’t going to finish. I’m pregnant and just couldn’t fit this tedious course to my agenda at the moment. I had hopes of returning to purchase it later after baby was born but now I lost almost 300. Will definitely not return to purchase. Waste of time and money.”

Helpful Report

Posted 5 years ago

“The whole thing isn't very captivating. I struggle to stay motivated and I've noticed errors in the system and I would appreciate a part refund.”

Helpful Report

Posted 5 years ago

Really sorry to hear that Chloe. Have you been in touch with our Customer Services team? You can reach them on info@tefl.org.uk

Posted 5 years ago

“If I could leave these absolute shysters a 0 star review I would. After cancelling a course booking last week they have taken it upon themselves to withhold my refund without actually informing me of this fact until today, due to the fact that I cancelled within 14 days of the start date. However, the course was short notice and not even available on the website to book until exactly 14 days before the start date so by this logic I lost the right to cancel before I even paid for it, which at no point in the sales process was I ever made aware of. This is extremely underhanded and unfair, since short notice bookings such as this are not covered in the terms and conditions and I was not at any point made explicitly aware that by purchasing a short notice course I'd be forfeiting my right to a full refund. It's also unlawful seeing as consumer legislation states that I am legally entitled to a statutory cooling off period of up to 30 days. Still trying to get this sorted after a week and five separate (and increasingly frustrating) instances of speaking to a revolving cast of staff who don't follow through on their promises and appear utterly incapable of doing their jobs - as a result I have now requested escalation to a manager or other authority but have yet to receive an acknowledgement of my concerns never mind a reasonable and appropriate response to them so I am likely now being ignored. Complete joke. Take your money elsewhere and don't bother.”

Helpful Report

Posted 6 years ago

“The course was not as outlined in the course description. I purchased the teaching English online course, however it wasn’t mentioned that you need to have completed a different TEFL course beforehand. Customer service was abysmal. The member of staff I spoke to was rude and eventually ignored my emails. Overall extremely disappointed and would not recommend. Still trying to get my money back.”

Helpful Report

Posted 6 years ago

“I paid for a 140-hour online course. I couldn't complete it in 6 months, they didn't even send a reminder, but they declined my access to the course and required additional payment, £50 for one-month extension. When I asked for an extension due to the COVID pandemic and my job requirements, they demanded my PAYSLIPS: "a pay slip or letter of employment will be fine", to prove that I'd been a key worker during the pandemic. This is shocking. In my work, I don't even know my client's names to keep their privacy 100% confidential, and here, TEFL demands to see my payslips to let me finish an online language course I did pay for. TEFL kept my money and didn't allow me to complete the course.”

Helpful Report

Posted 6 years ago

“I didn't get to finish my course as there was constant complications when signing in. I was constantly have to request for a password reset which was frustrating. Th organisation was less than empathetic and when the time frame ran out I was left nothing. I am very disappointed and feel let down by the organisation.”

Helpful Report

Posted 6 years ago

“I am having a very bad experience. I cannot start my course as I cannot log in. I have emailed 5 times in the last week and no response”

Helpful Report

Posted 6 years ago

I'm very sorry to hear that Emma. One of my colleagues will be in touch this morning to help you get logged in. Kind regards, Alan, TEFL Adviser

Posted 6 years ago

“Having trouble logging into my account, so I can’t rate the course.”

Helpful Report

Posted 6 years ago

Hi Julie, Sorry to hear you are experiencing difficulties logging in to your student account. Our IT Support Team (techsupport@tefl.org.uk) are always on hand to help if you have any tech issues. Kind regards, Alan, TEFL Adviser

Posted 6 years ago

“Very disappointed, I didn't enjoy doing course. I did the 140 hrs tefl online before and found it great. This one the content is a bit vague especially when trying to answer some of the questions. Your customer service guys are great and the examiner was very helpful. Your website is rubbish, I got locked out twice before my dates of finishing whilst I was trying to submit my work. I was being asked for money for extension. With help from customer services they got me back on submitted my assignments and one got lost in the ethers. One was passed one was failed the failed on I had aparently submitted emply ....Connor Fullerton sent email to explain . He assumed I had not updated but as I had been moving work between your site and Drive I had updated several times. So where was the earlier version even if the final time I had not updated??????, I think it's your website. Anyway I had to buy an extension for 30pounds and resubmit my work, which was marked and passed quickly. I have just lost my job like millions of others and didn't need the stress or expense. I have gone elsewhere to do my online teaching as I could not put myself through that again Regards Elizabeth O'Sullivan.”

Helpful Report

Posted 6 years ago

“Videos take ages and ages, and ages to load. That is, if they load at all, which they fail to do numerous times. Also every 2-3 videos when you click 'next module', instead of simply doing that you and taken back to the main menu where you have to re-enter the course. This combined with the videos is absolutely infuriating and made for an extremely frustrating, exhausting and negative learning experience.”

Helpful Report

Posted 6 years ago

“Scammers!: Tefl.org makes it very convenient to pay the course fee, but after this everything breaks down. Every single one of my emails to them were ignore, I had to call them in the UK and got a couldn't-care-less kind of person on the phone, who did send me an electronic copy of my certificate. However no sign of the hard copy, the verification system does not work and....I'M STILL GETTING EMAILS SAYING MY COURSE IS INCOMPLETE EVEN THOUGH I HAVE PASSED THE COURSE (I'M REVIEWING IT RIGHT NOW HAHA). The course itself is pure joke it states the bleeding obvious about teaching young learners, nothing original AT ALL!! Also, there is NO WAY it takes 30 hours, you'll spend 6 hours maximum. To anyone at Tefl.org who is in a managerial position AND who care somewhat about customer service here is my advice: 1) Have a solid website: yours is too laggy, too slow, too many issues where work was not recorder. 2) Make sure the course does not state the bleeding obvious! 3) Have a customer service system in place, your current one is obviously on its last legs. 4) Send the bloody diploma to the student! This is the least you can do after the course has been paid for and has been completed. In a nutshell, stop acting like lazy incompetent Brits and improve everything on every level!!!!!!”

Helpful Report

Posted 6 years ago

The TEFL Org is rated 4.6 based on 10,485 reviews