If I could leave these absolute shysters a 0 star review I would. After cancelling a course booking last week they have taken it upon themselves to withhold my refund without actually informing me of this fact until today, due to the fact that I cancelled within 14 days of the start date. However, the course was short notice and not even available on the website to book until exactly 14 days before the start date so by this logic I lost the right to cancel before I even paid for it, which at no point in the sales process was I ever made aware of. This is extremely underhanded and unfair, since short notice bookings such as this are not covered in the terms and conditions and I was not at any point made explicitly aware that by purchasing a short notice course I'd be forfeiting my right to a full refund. It's also unlawful seeing as consumer legislation states that I am legally entitled to a statutory cooling off period of up to 30 days. Still trying to get this sorted after a week and five separate (and increasingly frustrating) instances of speaking to a revolving cast of staff who don't follow through on their promises and appear utterly incapable of doing their jobs - as a result I have now requested escalation to a manager or other authority but have yet to receive an acknowledgement of my concerns never mind a reasonable and appropriate response to them so I am likely now being ignored. Complete joke. Take your money elsewhere and don't bother.