The TEFL Org Reviews

Name: The TEFL Org
Address: Suite Number 4, 8 Church Street, Inverness, Highland
Rating: 4.59

4.6 Rating 9,761 Reviews

94 %

of reviewers recommend The TEFL Org

4.6

Based on 9,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

About The TEFL Org:

Established in 2008, The TEFL Org is the UK's most experienced and accredited TEFL course provider offering classroom, online & combined TEFL courses.

Visit Website

Phone:

03308089138

Email:

info@tefl.org

Location:

Suite Number 4,
8 Church Street,
Inverness
Highland
IV1 1EA

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The TEFL Org 5 star review on 14th May 2025

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Course as a whole is incredibly inconsistent and disorganized. I had considerable difficulties with my assignments, which often had rather vague instructions and unreasonably small word counts and overstrict enforcement of them, all the while requiring very specific and detailed answers. Difficulties continued with my tutor who would give unhelpful feedback or would demand completely arbitrary additions or reworks of my submissions that were not included or required in the original instructions. There is very little support for struggling students or those with grievances, a sentiment I have seen parroted several times on the forums (the ability to post in which are placed in an obscure spot on the site) and what does exist often takes far to long to actually respond. The information offered is incredibly useful and will be advantageous to anyone looking to teach English abroad, but there are certainly much better places from which to get this information. I would highly recommend any prospective students find another place to spend their precious time and money.”

Helpful Report

Posted 1 year ago

Hi Chuck, I truly appreciate you taking the time to provide us with your honest feedback. We are sorry that your experience at TEFL Org didn’t match your expectations. I understand your frustrations with the course, and I'm sorry you had difficulty with the assignments. Our tutors do certainly follow a strict structure which ensures that our courses continue to meet the accreditation criteria. As the most accredited TEFL course provider in the UK it means that schools all around the world know a TEFL Org qualified teacher will be a great asset to them. The tutors also provide their direct email addresses, so can be contacted direct should further support be needed. Once again, thank you for providing us with this valuable feedback. Your experience and opinion are invaluable and help us to make sure we get it right in the future.

Posted 1 year ago

“Bad because you harassed me by writing this review. Hence I am so harsh..”

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Posted 1 year ago

Thank you for taking the time to share your review with The TEFL Org. We appreciate your feedback and apologize for any inconvenience you experienced. On looking into this further, we only sent the one email after you completed your course. We would therefore love to look into this issue further, so please feel free to reach out to the customer service team who will be happy to help.

Posted 1 year ago

“Keep being misinformed by the staff on the phone about the course content. I feel bad for them working for company that is short-staffed and poorly trains them to answer customer questions”

Helpful Report

Posted 2 years ago

Thank you for leaving another review. On investigating your reviews further, I can certainly see that our customer service staff have been providing you with the correct information. I can see that the course you had enrolled in was not the one you had expected, so we would be happy to look into this further for you. Please feel free to get back in touch with the Customer Service team who will be happy to discuss your options.

Posted 2 years ago

“Really disappointed at the quality of customer care at what is supposed to be a learning support platform. It is the tiny details that make a difference in quality of support and essentially this is what is missing at tefl.org”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we appreciate the time you have taken to let us know about your experience. We are sorry to hear that you were disappointed with the quality of customer care at The TEFL Org. As you can see from our other reviews, it is an uncommon instance for us, so would love to hear more about your experience and get your input on how we can make things better. Please feel free to reach out to us with more information on what we could do differently to better serve you.

Posted 2 years ago

“A comprehensively defective experience”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback on The TEFL Org. We are sorry to hear that your experience was so disappointing. Please feel free to reach out to info@tefl.org with any further comments, concerns, or suggestions you wish to share. We would love to find out more about your feedback.

Posted 2 years ago

“Honestly, this was one of the worst experiences of my life. I would never recommend this course to anyone. I did not feel supported by my tutor Denise, I actually felt that my tutor was cold and very rude. Not a welcoming or warm environment at all, I had to reach out to introduce myself to her and her emails were not very kind but frosty. Not the way a student should be greeted, no “thanks for your email” or “I hope you are well. Regarding your email inquiry” – nothing like that. I got a “Hi” (no name) and rude answers. I felt I was continuously failed unjustifiably because my assignments weren't perfect and exactly the way she wanted them worded. Any minor error, failed. I’m not saying I didn’t deserve a failing grade for some units, of course I did – I’m a student and I’m learning. However, I did feel that I was failed repeatedly (and joyously so) by Denise with little support/encouragement. When I asked Denise if we could speak to clarify (since it was extremely difficult to dissect/understand the written feedback) the answer was no. I feel the feedback I received from my tutor wasn't consistent, it changed during the attempts and was very long running. I had to sit and dissect the information I needed to make the changes only to fail and be told I’m wrong (making me feel stupid). I felt I was shamed for not dissecting her unclear feedback to her standards. Setting a limit of 3 attempts is extremely discouraging to any student, especially when they are being made to feel foolish for not knowing exactly what is needed/expected to pass. I feel the grading practices are not clear, no information shared on the grading structure/requirements to pass. This seems unethical as this is common practice in academia to share this information. I spent 25+ hours on one assignment, 7am to 7pm, (multiple days) going through each word & paragraph meticulously to get it exactly the way I thought my tutor wanted it only to be failed - repeatedly. I had a full-on panic attack and cried nonstop feeling like a complete idiot since I couldn't pass and was trying my absolute hardest. I watched the videos, I took notes, I watched/re-watched. I knew the material. Still, constant failing, discouragement and being made to feel like I’m an idiot for not getting things perfectly done in 3 attempts. Students have different learning styles and different ways of communication and I feel that isn’t acknowledged or valued in this course. Overall, terrible experience. My tutor Denise was rude/cold/unsupportive. I don't feel like this course encourages students but rather sets the expectation that students should be perfect and know everything from watching short videos. It's completely unrealistic and can potentially put students off learning.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this to our attention. We endeavour to make sure students feel welcome and supported throughout their learning experience. Please reach out to us at info@tefl.org with any further comments or concerns you wish to share. We want to make sure that all of our students have a positive and successful experience with us, and we would be grateful for any further insight you could provide us so we can look into this further. Thank you again for sharing your feedback.

Posted 2 years ago

“I think there are into just making money instead of providing TEFL certified teachers jobs. They are constantly pitching you to buy more courses and Franchises instead of providing jobs links. You complete a course and they do not issue a cerificate instead ask you to purchase the course again despite give a lifetime of usage. They say that do not care about bad reviews. TEFL Support Tue, May 16, 11:02 AM (4 days ago) to me Hi and thank you for your email. We will not be treatened by bad reviews.”

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Posted 2 years ago

“Not yet defined”

Helpful Report

Posted 2 years ago

“Could not follow up nor exploit some group's success. In the end, what was a initial salesy promotion from a excitable inexperienced phone chat morphed deep disappointment that reflected on the others, who provided a first class online program.”

Helpful Report

Posted 2 years ago

“Misleading mature candidates thinking of a new career at the outset. Young flaky Promoters of tefl.org where only interested in getting you on board. Dishonest when questioned about age and gender on phone, I was badly mislead. At post graduation, again I was over-looked by the industry I suspect because of my gender as male and age and even perhaps my accent made me target. How does a male with a non local accent secure employment in his retirement. As an ELF in a female industry after two courses with Tefl.org almost two years later and despite their promises, age was not a barrier along with gender. I have discovered it very much is a barrier. Tefl.org have never shown any support. I'm done spinning my wheels. I would advise all seasoned males think carefully if this is a career at retirement to remain busy. This is the worse case scenario of this more subtle form of prejudice in my view, while no sources exist in the UK to prevent it. Never received a refund nor any follow-up in finding employment. A real sense of indifference is felt from this company and its not like they are unaware of my dissatisfaction or predicament.”

Helpful Report

Posted 2 years ago

“Poorly structured course, the video course should be integrated with the methodology course. I didn’t feel supported nor do I feel like this course prepared me for my current position teaching English.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kristina. We’re sorry your experience didn’t match your expectations. This is certainly unusual as you will see we normally receive excellent feedback on the structure of our courses. We also train thousands of students a year who go on to live and work abroad successfully with their TEFL.Org certificate. All students are assigned a tutor who can help support them through the course as well. You would have been able to contact your tutor at any time you needed help with your course. We also support our students with writing their TEFL CV, as well as grant lifelong access to our TEFL Org Jobcentre, where you will be able to exclusively access many TEFL positions both internationally and online. We also encourage an active Facebook and forum community, which include weekly webinars, blogs and a podcast. We will certainly take your feedback on board, but please feel free to reach out to info@tefl.org with any further comments, concerns, or suggestions you wish to share.

Posted 2 years ago

“I was deeply disappointed by the quality of information given. Some of the course material was somewhat useful but it was accompanied by a deluge of unhelpful dross. Most frustrating was the realisation that despite having paid a good deal of money for the course they try to grift you for more money at every turn. Having taken the course, I do not feel better prepared to teach at all.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Normally we receive excellent reviews for our courses, so I will certainly pass on your feedback. Our Level 5 courses are regulated by Ofqual, so you can be sure they are of a high standard. The tutors have to ensure these standards are met with every assignment marked. I am unsure what you mean by us taking more money however. Once a student enrolls on a course with us there is no further payments required. The full details of the courses and their time frames are clearly advertised on our website. Please feel free to reach out to info@tefl.org with any further comments on this and we can look into this further. We wish you the very best of luck in your TEFL journey!

Posted 2 years ago

“I am very frustrated as my credit card was charged for US47 and I didn't sign up for any more course. I have reached out by email and keep getting response to check with bank and the evidence was sent to you. I tried calling the # only to hear that no one is available to speak with me. You are so dishonest but I am going to take this further if not addressed promptly.”

Helpful Report

Posted 2 years ago

Hi, I am very sorry to hear that you have had an unauthorised charge taken from you. It has certainly not been taken by us here at TEFL Org as we would never take unauthorised payments from our students. We also do not store our student's card details after a course has been purchased. We have also searched for your details but cannot find you having purchased a course with us before. I can see however, that you got in touch with us over live chat and my colleague has helped you find out that this was a completely different company who are not associated with us here at TEFL Org.

Posted 2 years ago

“It's a good course. I bought the 120 hours TEFL course - they have 50-60% discount promo (but only for courses) that kicks in immediately once the previous discount expires - essentially it's always priced 50% of the "current price", and admittedly it gives 6 months to complete it. I could not complete it in 6 months due to severe issues irl, so I opted to buy an extension. Which costs $70. For a month-long extension. The course itself is ~265 USD. Having a long completion time is not an excuse to skin people alive with an insanely overpriced extension. Similarly, having this written in your Terms of Service, is, again, not an excuse to skin people alive. I'm in the middle of the course so it's either losing the course and progress or paying up. I paid their ransom, I'm not a happy customer. Thank you, TEFL.org”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. We are happy to see that you enjoyed our course. As you confirmed, we do clearly state the time frame for this course as 6 months. We also provide extensions to enable students to have flexibility when completing the course. We certainly try to support our students as much as possible, so please feel free to get in touch with our customer service team who will be happy to look into your feedback further. In the meantime, thank you again for your review.

Posted 2 years ago

“refund policy is lacking. poor communication, havent heard from them in days. too expensive. not required. i still want my refund. complete scam. they have two tos. one that says you dont get a refund if you start the pre course, another for accepting the tos means tough luck. total money grab.”

Helpful Report

Posted 2 years ago

Hi, We're very sorry to hear you have not received a reply regarding your refund request. If a formal complaint has been made, you can be sure that management will be in touch within 8-days. We do also ensure that our refund policy is clearly shown on our Terms and Conditions page. Here it shows that anyone can request a refund up to 14-days as long as the User Agreement has not been signed. Our User Agreement also specifies in bold that, if you sign it you forfeit your cancellation rights. I am sure you will receive a reply regarding your request very soon.

Posted 2 years ago

“Terrible, inflexible customer service. I believe they misrepresented the pricing: I purchased the online teaching bundle along with the the practical course at £150, believing that the offer was limited for a few days as stated by them. I later realised it’s an ongoing scam as it’s the normal price. Otherwise I would have bought the courses separately. Due to personal reasons, I extended the theory element and was charged £ 45. When I tried to change dates for the practical, I was told it would be a further £40. I find this unacceptable as the course was already paid for. Not impressed at all. Check T&Cs carefully before paying anything to this company.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for posting a review and we’re sorry to hear how you feel about our course. We can assure you that we are not a scam company and, like all TEFL course providers, we review our sales often. These can indeed be extended or changed depending on the TEFL market. This is certainly not unique to us here at The TEFL Org. We do also provide a time frame for all our online courses which we highlight within each course page. These can be extended if needed, as you have mentioned. To ensure all of our students have an equal chance to attend one of our busy virtual teaching practices, we do highlight the time frame required to make changes to these classes. Changes can be made free of charge if we are given more than 14-days notice. We appreciate your review highlighting how important it is to consider terms and conditions of a product before purchase. Thank you again for your review and we wish you the best of luck with your course.

Posted 2 years ago

“I applied for a non-teaching job at an English school accredited by The British Council. They told me that the TEFL.org certificate is a waste of time as no properly accredited school in the UK would accept it. Waste of money.”

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Posted 2 years ago

“I can’t understand why my TEFL certificate doesn’t look professional and can’t be checked anywhere else except the tefl.org website. I’ve read that people can check their certificates on the website of Training Qualifications UK. This organisation was mentioned on your website in the “accreditation” section. As the appearance of my certificate and accreditations were the most important for me, I’m not satisfied with the “document” I have. It doesn’t even have a signet.”

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Posted 2 years ago

Hi Dariia, Thank you for your review. It is only our Level 5 courses that can be checked with TQUK, as these are Ofqual accredited. This information is certainly detailed on our website. The 120-hour Premier TEFL course that you completed is not a Level 5 course I'm afraid. I can also see that you have not requested the hard copy as yet, so you only have the downloadable PDF copy for the moment. Once you request the hard copy you will receive a high quality paper certificate which includes watermark and hologram. If you ever have any questions, please don't hesitate to get in touch.

Posted 2 years ago

“I wrote you a review when I finished my last course. Please stop hassling me, incessant emails when you couldn't even manage to send me an email to warn me that my course was ending. I will never do another course with TEFL.org again as the last one was a total waste of money, I only did it to fulfill my continuing professional development obligations”

Helpful Report

Posted 3 years ago

Hi Isabella, Thank you for your feedback. We are sorry that your experience at TEFL Org didn’t match your expectations. The request for a review is sent near the end of each course that you have enrolled in. I can see you have 3 courses with us, so you may receive another. Please feel free to ignore this request if you wish. The expiry date of your course is visible on your account but we can also certainly send reminders if you choose this. I can see that did not request to be on this mailing list, so this will be why you hadn't received an expiry reminder. Again, thank you for your feedback.

Posted 3 years ago

“I felt that the two assessors were not very supportive. They were very keen to give me feedback, however, not in a very supportive way. The last person has not even said congratulations. Maybe they are far too busy. But I now have my qualification, thanks to the support of my colleagues at the academy I work at.”

Helpful Report

Posted 3 years ago

Hi Deborah, We’re sorry your experience didn’t match your expectations. I will pass on your feedback to our team to look into further. Please feel free to reach out to info@tefl.org with any further comments, concerns, or suggestions you wish to share. We wish you all the best in your future endeavours!

Posted 3 years ago

The TEFL Org is rated 4.6 based on 9,761 reviews