The TEFL Org Reviews

Name: The TEFL Org
Address: Suite Number 4, 8 Church Street, Inverness, Highland
Rating: 4.59

4.6 Rating 10,500 Reviews

94 %

of reviewers recommend The TEFL Org

4.6

Based on 10,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

About The TEFL Org:

Established in 2008, The TEFL Org is the UK's most experienced and accredited TEFL course provider offering classroom, online & combined TEFL courses.

Visit Website

Phone:

03308089138

Email:

info@tefl.org

Location:

Suite Number 4,
8 Church Street,
Inverness
Highland
IV1 1EA

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The TEFL Org 5 star review on 12th June 2026

122

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was deeply disappointed by the quality of information given. Some of the course material was somewhat useful but it was accompanied by a deluge of unhelpful dross. Most frustrating was the realisation that despite having paid a good deal of money for the course they try to grift you for more money at every turn. Having taken the course, I do not feel better prepared to teach at all.”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Normally we receive excellent reviews for our courses, so I will certainly pass on your feedback. Our Level 5 courses are regulated by Ofqual, so you can be sure they are of a high standard. The tutors have to ensure these standards are met with every assignment marked. I am unsure what you mean by us taking more money however. Once a student enrolls on a course with us there is no further payments required. The full details of the courses and their time frames are clearly advertised on our website. Please feel free to reach out to info@tefl.org with any further comments on this and we can look into this further. We wish you the very best of luck in your TEFL journey!

Posted 3 years ago

“I am very frustrated as my credit card was charged for US47 and I didn't sign up for any more course. I have reached out by email and keep getting response to check with bank and the evidence was sent to you. I tried calling the # only to hear that no one is available to speak with me. You are so dishonest but I am going to take this further if not addressed promptly.”

Helpful Report

Posted 3 years ago

Hi, I am very sorry to hear that you have had an unauthorised charge taken from you. It has certainly not been taken by us here at TEFL Org as we would never take unauthorised payments from our students. We also do not store our student's card details after a course has been purchased. We have also searched for your details but cannot find you having purchased a course with us before. I can see however, that you got in touch with us over live chat and my colleague has helped you find out that this was a completely different company who are not associated with us here at TEFL Org.

Posted 3 years ago

“It's a good course. I bought the 120 hours TEFL course - they have 50-60% discount promo (but only for courses) that kicks in immediately once the previous discount expires - essentially it's always priced 50% of the "current price", and admittedly it gives 6 months to complete it. I could not complete it in 6 months due to severe issues irl, so I opted to buy an extension. Which costs $70. For a month-long extension. The course itself is ~265 USD. Having a long completion time is not an excuse to skin people alive with an insanely overpriced extension. Similarly, having this written in your Terms of Service, is, again, not an excuse to skin people alive. I'm in the middle of the course so it's either losing the course and progress or paying up. I paid their ransom, I'm not a happy customer. Thank you, TEFL.org”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are happy to see that you enjoyed our course. As you confirmed, we do clearly state the time frame for this course as 6 months. We also provide extensions to enable students to have flexibility when completing the course. We certainly try to support our students as much as possible, so please feel free to get in touch with our customer service team who will be happy to look into your feedback further. In the meantime, thank you again for your review.

Posted 3 years ago

“refund policy is lacking. poor communication, havent heard from them in days. too expensive. not required. i still want my refund. complete scam. they have two tos. one that says you dont get a refund if you start the pre course, another for accepting the tos means tough luck. total money grab.”

Helpful Report

Posted 3 years ago

Hi, We're very sorry to hear you have not received a reply regarding your refund request. If a formal complaint has been made, you can be sure that management will be in touch within 8-days. We do also ensure that our refund policy is clearly shown on our Terms and Conditions page. Here it shows that anyone can request a refund up to 14-days as long as the User Agreement has not been signed. Our User Agreement also specifies in bold that, if you sign it you forfeit your cancellation rights. I am sure you will receive a reply regarding your request very soon.

Posted 3 years ago

“Terrible, inflexible customer service. I believe they misrepresented the pricing: I purchased the online teaching bundle along with the the practical course at £150, believing that the offer was limited for a few days as stated by them. I later realised it’s an ongoing scam as it’s the normal price. Otherwise I would have bought the courses separately. Due to personal reasons, I extended the theory element and was charged £ 45. When I tried to change dates for the practical, I was told it would be a further £40. I find this unacceptable as the course was already paid for. Not impressed at all. Check T&Cs carefully before paying anything to this company.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for posting a review and we’re sorry to hear how you feel about our course. We can assure you that we are not a scam company and, like all TEFL course providers, we review our sales often. These can indeed be extended or changed depending on the TEFL market. This is certainly not unique to us here at The TEFL Org. We do also provide a time frame for all our online courses which we highlight within each course page. These can be extended if needed, as you have mentioned. To ensure all of our students have an equal chance to attend one of our busy virtual teaching practices, we do highlight the time frame required to make changes to these classes. Changes can be made free of charge if we are given more than 14-days notice. We appreciate your review highlighting how important it is to consider terms and conditions of a product before purchase. Thank you again for your review and we wish you the best of luck with your course.

Posted 3 years ago

“I applied for a non-teaching job at an English school accredited by The British Council. They told me that the TEFL.org certificate is a waste of time as no properly accredited school in the UK would accept it. Waste of money.”

Helpful Report

Posted 3 years ago

“I can’t understand why my TEFL certificate doesn’t look professional and can’t be checked anywhere else except the tefl.org website. I’ve read that people can check their certificates on the website of Training Qualifications UK. This organisation was mentioned on your website in the “accreditation” section. As the appearance of my certificate and accreditations were the most important for me, I’m not satisfied with the “document” I have. It doesn’t even have a signet.”

Helpful Report

Posted 3 years ago

Hi Dariia, Thank you for your review. It is only our Level 5 courses that can be checked with TQUK, as these are Ofqual accredited. This information is certainly detailed on our website. The 120-hour Premier TEFL course that you completed is not a Level 5 course I'm afraid. I can also see that you have not requested the hard copy as yet, so you only have the downloadable PDF copy for the moment. Once you request the hard copy you will receive a high quality paper certificate which includes watermark and hologram. If you ever have any questions, please don't hesitate to get in touch.

Posted 3 years ago

“I wrote you a review when I finished my last course. Please stop hassling me, incessant emails when you couldn't even manage to send me an email to warn me that my course was ending. I will never do another course with TEFL.org again as the last one was a total waste of money, I only did it to fulfill my continuing professional development obligations”

Helpful Report

Posted 3 years ago

Hi Isabella, Thank you for your feedback. We are sorry that your experience at TEFL Org didn’t match your expectations. The request for a review is sent near the end of each course that you have enrolled in. I can see you have 3 courses with us, so you may receive another. Please feel free to ignore this request if you wish. The expiry date of your course is visible on your account but we can also certainly send reminders if you choose this. I can see that did not request to be on this mailing list, so this will be why you hadn't received an expiry reminder. Again, thank you for your feedback.

Posted 3 years ago

“I felt that the two assessors were not very supportive. They were very keen to give me feedback, however, not in a very supportive way. The last person has not even said congratulations. Maybe they are far too busy. But I now have my qualification, thanks to the support of my colleagues at the academy I work at.”

Helpful Report

Posted 4 years ago

Hi Deborah, We’re sorry your experience didn’t match your expectations. I will pass on your feedback to our team to look into further. Please feel free to reach out to info@tefl.org with any further comments, concerns, or suggestions you wish to share. We wish you all the best in your future endeavours!

Posted 3 years ago

“The classroom videos were impossible to hear and the assignments had poor instructions. Do not feel that the program was worth the cost.”

Helpful Report

Posted 4 years ago

Hi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We normally receive excellent feedback for our courses but we will certainly take on board your feedback as this helps us improve our service further.

Posted 4 years ago

“I need to be refunded my money for a course that I didn’t complete.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks for your review but I am not sure what you mean by this feedback. Please feel free to reach out to us at info@tefl.org with more details. Kind regards, Debbie

Posted 4 years ago

“Sorry, but it was really not up to par. A teacher is supposed to know / be tested of way different things. Grammar was simply ridiculous. The teachibg methodology just followed one principle that is the correct was of teaching according to you, but there are countless studies proving that teaching is not like you claimed. It looks way different in practice and there are several working methods & schools of thought. I don't want to write an essay here but I wrote my thesis in a language pedagogy related topic, so I know very well this course presented a bit of a, well how to put it, narrow-minded approach”

Helpful Report

Posted 4 years ago

Hi Gabor, We’re sorry your experience didn’t match your expectations. As we are the most accredited TEFL Course provider in the UK we are required to follow strict guidelines to ensure these standards are continually met. Your feedback has certainly been noted though. Wishing you the best of luck in your future endeavours, Debbie

Posted 4 years ago

“Advised to drop out by teacher as the course I booked wasn't suitable,misleading website! Waste off money I can't afford.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for letting us know about this. I can see that you enrolled on one of our specialised advanced courses, so this assumes prior knowledge of TEFL. If you do not already hold a TEFL qualification, we understand why your tutor may have advised this. Please can you contact the customer service team at info@tefl.org with this information and they can help you further. All the best, Debbie

Posted 4 years ago

“I purchased the online program on January 16th 2022. On January 18th, 2022 I wrote and requested that my order be cancelled as due to unforeseen circumstances (related to family Covid illness) I was going to be in an area without internet/WiFi connection. On January 19, 2022 i was told that I could not cancel the program. The rerun policy states “Once you have started your precludes task, you are deemed to have started the course and refunds are not possible”. I had NOT started any courses and was told I did not qualify for a refund. The telephone number on the website did not work. The message service refused to give me the name of anyone in management and told me to write a letter to their info email which I did and received a boiler plate reply which did not address anything, I do not recommend this company or their service, it I should obviously a money making racket on auto pilot,”

Helpful Report

Posted 4 years ago

“First when i registered for the course they failed me in assignments and i bought extension. Then they promise we will deliver the hard copy to your address. I have never received that copy. I have mailed them but they are saying now you have to pay for the hard copy. Highly unprofessional behaviour which is not acceptable.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review. We do certainly advertise our courses as having a specific timescale for completion. If you required more time to view your tutor's feedback you could have contacted our customer service team who would have helped with this. The initial paper certificate is certainly included in the cost of your course. Depending on the address provided and the local postal service, it can take up to 6-weeks to arrive. If you have not received this as yet please get in touch with us at info@tefl.org and we can look into this further for you. In the meantime, we wish you all the best. Debbie

Posted 4 years ago

“I have purchased the 120-h course, but I did not get the course. I cannot see it in my dashboard. What is going on?”

Helpful Report

Posted 4 years ago

Hi Maximiliano, Thank you for your review. I can see that you had also been in touch with our Customer Service Team, who were able to get to the bottom of what had happened. If you need any further help with your course please don't hesitate to get back in touch. All the best, Debbie

Posted 4 years ago

“At first it was good, but then it all went downhill due to lack of support, no adequate extension, etc.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry that you feel there was no support available. For account related queries you can contact us by phone, online chat or email here: info@tefl.org. You can also contact your tutor direct who can provide course related support. For extensions you can certainly buy an extension any time you wish, and you don’t need to activate it until you are completely ready to restart your online work. You also do not need to purchase an extension to keep your course open. All of your work will be saved! Please feel free to reach our to us at into@tefl.org with more comments or suggestions. All the best, Debbie

Posted 4 years ago

“The TEFL learning platform is buggy, the courses are extremely unengaging, and my "tutor" is more of a hindrance than a help. I'll use a different program to meet my goals.”

Helpful Report

Posted 4 years ago

Hi John, We are sorry that your experience at TEFL Org didn’t match your expectations. We would like the opportunity to investigate your feedback further as there could be an issue with your account that can be fixed. We receive many excellent reviews about our tutor's and the invaluable feedback they provide to help students pass their course. We would love to know more about your experience, so that we can deliver a better service next time. Please could you contact us at info@tefl.org. We’ll work with you to resolve any issues as quickly as possible. In the meantime, we wish you all the best, Debbie.

Posted 4 years ago

“Hello, everyone! Unfortunately, I am totally disappointed with the TEFL Org. At the end of May this year, I finished the 168h TEFL course, and previously, the 30h Teaching young learners course (November 2020). By now, my certificates were supposed to arrive, but they didn't. Not just I didn't receive my certificates, but I found out that I've been lied with regards that my certificates were sent... Twice!!! Every time I asked about my certificates, excuses over excuses, from them that the TEFL Org can't check/ follow/ or know if a certificate arrives or not. I find this behaviour unprofessional and careless! Not to mention that I paid twice for the re-issue of one of my certificates (I'm sure I wasn't supposed to do that), on the reason that first time when it was issued, the certificate wasn't able to be sent?! Like, what? If it wasn't able to be sent, it means it's still there... More than this, because the TEFL Org didn't send my certificates, I missed this year's enrollment for my Masters Degree with Harvard University Graduate School of Education because I need the originals. This after the huge amount of money I paid to the TEFL Org for the courses I took which includes the receiving of my original certificates! Very bad experience, lack of professionalism from their side and total careless! Not recommended at all! Find another course provider! Bianca”

Helpful Report

Posted 4 years ago

Hi Bianca, Thank you for taking the time in posting your review. I am sorry that there has been an issue receiving your certificate. We can confirm that your certificate has been sent out twice - the first time it was returned to our office, we then posted this out a second time on the 23rd July to the address you had requested. We have found that some international post has been taking longer than usual so do ask our students to allow more time. We are hopeful that your certificate will be with you soon. If not please contact us at info@tefl.org where we will look into this further. Kind regards, Debbie

Posted 4 years ago

“I don't give stars away. I give gold and silver.”

Helpful Report

Posted 5 years ago

Hi Andrew, Thanks for taking the time to leave a review. We'd like to know why you are not having a positive experience so we can endeavour to resolve this for you. Please feel free reach out to info@tefl.org with any further comments, concerns, or suggestions you wish to share. We would love the chance to improve your learning experience with us. Kind regards, Debbie.

Posted 5 years ago

The TEFL Org is rated 4.6 based on 10,500 reviews