I purchased the online program on January 16th 2022. On January 18th, 2022 I wrote and requested that my order be cancelled as due to unforeseen circumstances (related to family Covid illness) I was going to be in an area without internet/WiFi connection. On January 19, 2022 i was told that I could not cancel the program. The rerun policy states “Once you have started your precludes task, you are deemed to have started the course and refunds are not possible”. I had NOT started any courses and was told I did not qualify for a refund. The telephone number on the website did not work. The message service refused to give me the name of anyone in management and told me to write a letter to their info email which I did and received a boiler plate reply which did not address anything, I do not recommend this company or their service, it I should obviously a money making racket on auto pilot,