TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,201 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only bought a GrandPad from Techsilver but I was impressed by their website's "walk-through" video, informed web chat and prompt delivery. It's a brilliant concept and a great product. It can't do as much as a PC, tablet or smartphone, but that's kind of the point. It's SO much simpler! I'd give 5 stars if it was tweaked to better suit the UK market. My 88-year-old step mum doesn't want the confusion of word puzzles using American spelling, or US-focussed articles.”

Helpful Report

Hi Stephen Thank you for leaving us a 4* review! Thank you for your comments on the walkthrough video and live chat available on our website, it's nice to hear that they helped you make your decision on renting the GrandPad. The GrandPad aims to be as simple as possible for those who may not have ever delved into technology and connectivity like that involved in computers and tablets, whilst still giving them similar functionality and security and it's great to know that this helping your step mum stay connected. Finally, thank you for your feedback regarding the tweaks that could be made to improve the device, we've passed these onto GrandPad already and I hope that we can find something more suitable. If there's anything more that we can do to make this a 5* review, then please let us know. All the best!

“Seems to work OK. Gives you a rough idea where the person may be not an exact spot though.”

Helpful Report

Hi Martin, Thank you for the positive review. We're sorry to hear you're having issues with your GPS Tracker. We have sent some information to your email about what settings to potentially change and some helpful tips, which should achieve better results for your situation. I hope that helps and let us know if you have any questions.

“Very clear labelled keyboard, and ideal for my small hands. Compact and stable. Satisfied so far. However, I will be interested to see if the letters wear off over time, which is the only reason I replaced my previous keyboard.”

Helpful Report

Hi Susan Thank you for leaving us a great review! We're glad that you find the keyboard to be easy to see and are satisfied with the quality of the device so far. Although we're sure there won't be, please get in touch if there are any issues with the print wearing off! If we may, please could you let us know what we can do to get a 5* review from you? We're always looking to improve our service and are happy to take on any feedback! Have a great weekend.

“Firstly Miles did a very good job explaining how it all works as I'm not very tech savy to say the least. Our aging mother likes to go on her walks but unfortunately was getting lost and police and public were bringing her home, now when she goes off course we're able to locate her straight away. Thank you”

Helpful Report

Hi David, Thanks for taking the time to leave us this great review! We're so happy to hear that your new tracker is bringing you greater peace of mind, and helping to keep your mother safe. If we may, is there anything we could have done better to earn a 5 star review from you? We're always looking to improve our service, so please drop us an email to hello@techsilver.co.uk if you have any feedback :) Have a nice evening!

“I bought this talking clock for my 90 year old mum as she is almost blind. She absolutely loves it. Just wish the volume could be turned up as she's a bit deaf too.”

Helpful Report

Hi Kristina, Thank you for the positive review. It's lovely to hear that your mum is enjoying the talking clock. The volume cannot be turned up as the clock is designed to be as simple as possible, however, I will pass your feedback on for future versions of the talking button clock :) Have a lovely day.

“Well packed, easy to use because of large keyboard. But one glaring fault the user instructions are so small we had to use a normal sighted person with magnifying glass to read and set up.”

Helpful Report

Hi Robin, Thanks for taking the time to leave us a great review! We're really happy you're enjoying your new keyboard, and that it's making life a little bit easier. However, we're sorry to hear about the instructions being too small. We'll ensure this is passed on promptly, as we really value the feedback and want to make our products as easy to use as they can possibly be. If there's anything else we can do to earn a 5 star review from you, please get in contact as we'd love to help :) Have a great day, and thanks again!

“Being visually handicapped I had to place my order for a large type keyboard by telephone as the internet form wasn't designed for dim-sighted people. Help received by telephone was very good. The order just arrived, and is correct, the item ordered.”

Helpful Report

Hi, Thank you very much for this review. We are pleased to hear the time on the phone helped and the speedy delivery was well received. If I may ask, what can we do in the future to make this a 5* review? We are always looking for new and innovative ways to improve, and we would highly value your feedback to help us better our services and products in any way we can. Thank you once again for this great review and we would love to hear from you.

“Bought 'Key safe for elderly. Police approved.' but with no understanding of what that means to justify a higher price. The small size of print on Installation Instructions is not helpful for the elderly. Nor did I understand that the cover for the box was black. Hoped it would be grey as our walls are granite. Not yet installed but hopeful of having a very useful facility.”

Helpful Report

Hi Alastair Thanks for leaving us a great review! To make things a little easier, we've sent across a .pdf of the instructions to your email so you can either print them larger or view them on a device. Hopefully, that helps with getting the device installed. I'm sure you'll be able to see what a useful device it can be once it's installed and in use. We'll pass your thoughts onto our team as we take any feedback on our service and products very seriously. Please would you be able to let us know if there's anything we can do to get a 5* review from you? Have a great day.

“Bought key ring tracker for my mother - she’s 83 but didn’t want a pendant that made her “look like an old lady”. She’s happy with the style of the pendant (bought with silver chain) but is struggling a bit with the incoming volume which is non-adjustable and a big quiet for her. EE signal was also too weak (due to parents geolocation) but TechSilver very helpful/responsive and sent out alternative carrier SIM card which works much better. We’re all feeling so much more secure in the knowledge that she can contact us if she has another fall.”

Helpful Report

Hi Thank you very much for leaving us a great review! Finding a tracker that the user would wear can be half the battle and we're glad to hear that your mother has taken to the pendant. Hopefully the GPS keyring can continue to provide a bit of security for her. Thank you very much for your feedback, we'll certainly pass this on as we take your thoughts on our service and products very seriously as we try and find an appropriate solution for all if possible. Hopefully one day we'll be able to get a 5* review from you. :) Have a great week.

“Professional service, good product, excellent instruction video.”

Helpful Report

Hi Simon Thank you for leaving us a great review! We're very happy to hear that you've had a good experience with our service and product. Thank you for your comments on our instructional video, we try our best to go the extra mile to help get everyone set up and ready to use their devices as quickly as possible. Please may I ask what we could have done to get a 5* review from you? We're always looking to improve our service and if you let us know we could always try and help with this. Have a great day!

“Hi Miles, My purchase from your company of a PC Keyboard with large (1"x 1") highly visual yellow square buttons on a black background has provided distinct improvements two problems that I have been experiencing. One being failing sight & secondly that of hitting the right button (I suffer a problem with my hands) As I said before I am experiencing distinct improvments”

Helpful Report

Hi Alan Thank you for leaving us a good review! We're pleased to hear that your new keyboard is allowing you to see improvements in your typing. Please may we ask what we could have done to receive a 5* review from you? We're always looking to improve our service and would be delighted to hear your thoughts. All the best!

“Very helpful.”

Helpful Report

Hi Mr Thomas, Thank you for your lovely review. Could you let us know how we could improve to receive 5 stars? We are always wanting to learn and improve our service :)

“I found the tracker and software very good once set up. It has only been running for a few days. The history section is especially helpful as I can show care staff what my relative is doing when leaving home. Introductory video also helpful.”

Helpful Report

Hi Colin Thank you for leaving us a positive review! It's great to hear that you're finding the tracker to be useful and that you're making use of the features available in the app. These can be very useful and if you have any questions about any of them don't hesitate to get in touch. May I ask what we could have done to get a 5* review from you? We're always looking to improve our service for you and others, if you have any suggestions then please let us know. Have a great day!

“Fast delivery but I am not able to find how to set a pay as you go plan?”

Helpful Report

Hi Christina, Many thanks for taking time out of your day to leave us a positive review. Firstly, we're glad to hear that you received your order promptly. It's important that you receive these type of products as soon as possible. Unfortunately, we don't currently offer a pay as you go plan for the device you ordered. This is due to, not only the unlimited tracking (you'll never have to worry that it'll run out) for the device, but the support from our expert team. The subscription should cover everything you need from the device and if you ever need assistance with your item, we will be here to help. :) Aside from this, may I ask if there's anything else we could do to get a 5* review? We take pride in giving 5* customer service! Hope you have a great weekend!

“Good customer service, happy to help with teething problems, easy to get hold of.”

Helpful Report

Hi Debbie, Thanks for taking your time to leave us a review. It's great to hear that you're happy with the quality and availability of our customer service team! Sorry to hear you had some teething issues. I can see we resolved your issues in a timely and efficient manner, if you have any more questions please don't hesitate to get in touch. Enjoy the rest of your week. :)

“A good efficient service and the cover fits well.”

Helpful Report

Hello, Thank you for the positive review, we really appreciate it :) Lovely to hear that you are satisfied with your service too. May we ask what we could do better to get a 5 star review? Our reviews are incredibly important in spreading the word about our work in keeping people's loved ones safe, so we'd love to see another 5 star review on the list of course!

“Accuratus Hi Vis Standard keyboard. Good feel to the keys and the lettering stands out well with good size and contrast. I previously bought an Accuratus Mini-HV with USB hub which I was pleased with but I found it would not work with a KVM switch. This standard keyboard is fine. Speed of delivery was excellent and feedback on the order from Techsilver was helpful with fast delivery added at no cost. It was hard to find this exact keyboard but you came up trumps. Huge jiffy bag though!”

Helpful Report

Hi Philip, Thank you for taking the time to leave us this review. We're really happy to hear you're happy with your new keyboard and that you found the delivery to be fast, we like to ensure our customers have the best experience and that includes sometimes bumping delivery time up free of charge! If I may, what could have been done better to earn a 5-star review? We're always happy to take any feedback we possibly can on board to improve our service. Have a great rest of the week :)

“After we overcame some teething difficulties we have found the trackers work well.”

Helpful Report

Hi Alan, Thanks for leaving us this great review! We're really glad to hear the tracker is working well for you and hopefully is providing that extra peace of mind! At the same time, we're sorry to hear that there were a few teething issues when the tracker had first arrived. We take feedback like this very seriously at TechSilver, and we hope the resolutions provided by our support team helped resolve these issues promptly for you. If we may, if you're happy with the support offered, then perhaps you could consider increasing your review to 5 stars? Our reviews are incredibly important in spreading the word about our work in keeping people's loved ones safe, so we'd love to see another 5 star review on the list of course! Hope you have a lovely day, and if you need any help down the line, don't hesitate to get in touch :)

“I purchased the Yepzon Freedom and although i found it very good unfortunately for my situation the battery life is not long enough and I had to return it. I bought the product to track my father who has dementia and due to covid I would be unable to charge it myself everyday and he would be unable to. I feel that this would be great to perhaps track a child or a car”

Helpful Report

Hi Erica, Thanks for the great review. We're really glad you had a great experience with us, but we're very sorry to hear that the device didn't have the battery life you needed for your situation. We'd love a chance to earn a 5 star review from you, so if you wish to get in contact with us then our team would be more than happy to advise on devices which could suit your needs more appropriately. You can give us a call on 03300 10 14 18, email us at hello@techsilver.co.uk, or send us a live chat message on our website. We're always keen to help in these situations, so feel free to reach out if you need some assistance! :)

“Early says but gave to mum yesterday so hoping she starts to use. I love grandpad and have set up family on it to keep in contact with mum who us nearly 90. Size of icons great. Only thing i would say is wish you could put order of icons in different order so most used were together on first page so didnt need to scroll. Also would be goid to be abke to make writing bigger or cgange colours for those who are partially sighted”

TechSilver 4 star review on 17th March 2021

Helpful Report

Hi Barbara, Thanks for taking the time to leave us such a great review! We're glad to hear your mum is loving her new GrandPad, and we hope it's making it easier to stay in touch with her. We really appreciate your constructive feedback, and we'll be sure to consider these ideas down the line for sure! Have a lovely day :)

TechSilver is rated 4.8 based on 1,201 reviews