3D Prima UK Reviews

Name: 3D Prima UK
Address: Unit 9 Ash Court, Walker Road, Coalville, Leicestershire
Rating: 4.69

4.7 Rating 1,409 Reviews

92 %

of reviewers recommend 3D Prima UK

Company Reviews

Metrics

Info

4.7

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

+44 1530 811 004

Email:

info@3dprima.co.uk

Location:

Unit 9 Ash Court,
Walker Road,
Coalville
Leicestershire
LE67 1UD

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3D Prima UK 5 star review on 4th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Had I not placed order on Friday afternoon, delivery would gave been next day. However package arrived as promised early on Monday”

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“Fast and responded to phone questions”

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“Really excellent service and great communication.”

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“Communication was brilliant, invoice sent out and dispatch coms up to date too in relation to my purchase of the 3D printer. Received a coupon to buy some additional filament but when I tried to use it the system would not accept it, bought 10 rolls printer was so good. Could do with website / basket saying out of stock in terms of the colours of filament, that said I had an email within a few hours to say it was not available, what colour would I like to replace it. Filament arrived as scheduled. Have already directed another teacher / school to your website who are in the market for another 3D printer.”

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“Everything about my transaction was great and I am very happy with my product. The only down side is I ordered two items , both in stock, and was told I would get free next day delivery but had to wait 4 days to receive my second item.”

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“Good service. Bought an Ender3pro and all of my filament so far from Tech Outlet. Im a complete novice, had a few questions about the Raspberry Pi setupi bought, told nothing i didnt know from their videos. Has been as easy going as 3d printing can get for my level, Satisfied overall.”

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“My printer arrived very quickly, in perfect condition and worked perfectly after assembly. Can't ask for more really”

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“It's was very good”

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“I purchased a Creality CR10s with the 500x500 print area. It was delivered in short order which was good but the problems have been non stop ever since. Initially the horizontal cross bar was so badly aligned there was insufficient bed levelling capability to take out the error (anywhere between 12-15mm of error) which was resolved with some judicious application of loosening bolts and pushing the bar back into position to realign. However, printing of the supplied SD card has never produced a full print of anything, it often comes off wiped and corrupted, on one of the prints the printer just went bat sh1t crazy and I ended up with spaghetti all over the printer (fortunately I managed to stop it not long after it started), bed levelling is a constant battle and now I have a problem with the feed mechanism which keeps quickly backing up about 5-8mm of the PLA filament resulting in breaks in the print or the notched feed wheel rips the filament and it ends up not feeding to the nozzle. I spend probably 2 hours and 3-4 failed attempts to get a print started and then I have no confidence it will actually finish correctly. This is my first printer and I bought large for a specific reason so I am a self confessed Noob. Tech Outlet have been helpful to a point but the assumed level of knowledge is pretty high. If you have a shed load of time on your hands and like tinkering and frittering away your time then this might be for you. Overall I am disappointed considering the good reviews this printer received. It certainly does not print 'straight out of the box' and I have continuous quality, feed and software issues. I would not recommend this printer to anyone who is not an experienced 3d Print guru and Tech Outlet have so far been 'meh' in terms of customer support. Mayne they just don't have time for Noobs and I got a duff one, but I am still left with a £500 machine taking up 80% of my desk which doesn't do what I bought it to do, in fact nowhere near. So yeah, lucky to get 2 stars tbh....”

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“After looking at various 3d printer options I opted for the creator pro and had no hesitation choosing Technology Outlet as the supplier after looking at their excellent customer feedback including support. Also my brother had purchased from Technology Outlet before and highly recommended them.”

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“Easy website. Next day delivery. Ender 3 printer took a bit of time to put together. I can’t emphasise enough the need to leave the bed. Definitely buy a glass printing plate if it doesn’t come with it. Awesome little printer for the money.”

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“Excellent service.”

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“Great response to email enquiries and top notch delivery!”

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“I ordered my Ender 3 Pro at a bad time for deliveries (before coronavirus, but, after some really bad weather). I was kept informed of the situation. The printer arrived earlier than I had expected. The printer is up and running now. All good. Thank you. Chris.”

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“Excellent fast service and advice, good value, helpful and in my opinion, the leading supplier for 3D printing.”

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“Very helpful staff, thank you.”

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“Very helpful in the purchasing decision and with technical opinions. Recommended.”

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“Just purchased and Ender 3 pro and managed to put it together within about an hour to first print. Well packed.”

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“Excellent swift service as usual.”

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“I honestly cannot give a more glowing review of these guys, they were fantastic from the start. I did have problems with my order but they could not have been more helpful in resolving them. You really get to see what a company is like when a problem occurs, and there customer service was fantastic. I am now a happy owner of an Ender 5 Plus 3D printer. I would also like to give particular praise to Sam who helped resolve the issues in a professional and timely manor. I will buy from this company again with no hesitation and I can highly recommend them,”

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3D Prima UK is rated 4.7 based on 1,409 reviews