TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.90

4.9 Rating 6,998 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 6,998 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

Write Your review

Tell us how TBCo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Why ask for a review long before I've received the product? I am still waiting for the product.”

Helpful Report

Posted 3 years ago

“No idea where my Fraser Hunting Tartan knee blanket is. Said to have left England several days ago. Tracking not working. Anthony Kevin, Canberra.”

Helpful Report

Posted 4 years ago

Hi Anthony Sorry to hear you've not received your package yet. You're welcome to contact us directly with any concerns you have. The global pandemic has seen a huge decrease in international flights along with increases in the volume of mail being sent and staff shortages with shipping companies. Unfortunately these symptoms together mean that some services are seeing delays longer than normal. I've seen this in particular with packages to Australia. So far we are not seeing an increase in the number of lost packages, they are just taking longer than we'd expect to arrive. Normally we would expect Airmail to Europe to be 3-5 days and to the rest of the world 6-7 working days. In the last couple of weeks we've seen tracked packages show no updates for 3-4 weeks and then popup in the system and be delivered a few days later. It seems like the delays are mainly moving between countries. Your package was shipped on 5th May and with the current circumstances as mentioned I'm afraid the delays are not unusual at the moment. Experience over the last few weeks is that packages are arriving - they are just taking longer than usual, understandable considering the worldwide pandemic, so I'm confident your package will arrive, just a little later than expected. Royal Mail have informed us that under normal circumstances (pre-pandemic) 25 business days should be allowed before considering there may be an issue with delivery, so have suggested in any case this time frame should be allowed. I appreciate its really frustrating especially when you're looking forward to a package arriving - COVID-19 is having such an impact to everyone in so many ways. Please do reach out and keep in touch. In the meantime stay safe and well. Louise

Posted 4 years ago

“I wanted to buy a blanket for my son's single bed as It is a bit chilly during the night time.I was expecting more of a blanket It is quite small and I did't want to go through all the returning trouble so instead I decided to keep it for myself as a throw.”

Helpful Report

Posted 4 years ago

Hello Nese Sorry to hear you were disappointed with the size of the blanket. I see that you ordered a knee blanket and we do share the dimensions of the blanket next to the product which we hope would avoid any confusion over the size. We do offer free returns in the UK within 60 days so if you'd still like to return it you are most welcome to, although it sounds like its found another purpose in keeping you colsie. Please feel free to contact me at hello@tartanblanketco.com if you want to discuss further. Louise

Posted 4 years ago

“Really disappointed my hibernation package still hasn't arrived”

Helpful Report

Posted 4 years ago

Hey Sophie, Really sorry to hear that. I know it's frustrating when you're waiting for something that is taking longer than expected. I can confirm your order was shipped last Wednesday and free delivery is normally 2-3 working days. Friday/Monday were Easter Bank holidays so today is the third working day since dispatch. Unfortunately due to the global pandemic we're seeing some items taking a little bit longer than normal as postal services have increased demand and reduced workforces. Whilst we're working hard to stay open and get everyone's orders out on time, things are a little bit slower than they normally would be. We also offer next day delivery for more urgent items and would've upgraded your order for free had we known before we shipped it. Fingers crossed it turns up soon and please let me know if we can do anything to help. Fergus

Posted 4 years ago

“Totally different colours then in picture. Way too late to change now since xmass is next week.”

Helpful Report

Posted 4 years ago

“It looks like an old blanket unfortunately - matted not soft”

Helpful Report

Posted 4 years ago

“The blanket I received is not what the picture showed on your website.. I am trying to return this product.”

Helpful Report

Posted 4 years ago

Hello Valerie Thanks for taking the time to write a review for TBCo. I can see we have received a few emails for you over the weekend my colleague, Jess, has replied earlier this morning. I am a little disappointed to see you have given us a 1 start review without giving us the chance to sort this out for you. I hope you have received Jess' email and that you can reconsider your review. Please let us know if there is anything else we can do to help. Maya

Posted 4 years ago

“Shipping to the US takes more than three weeks. My friend still waiting for the package.”

Helpful Report

Posted 4 years ago

Hello There Thanks for taking the time to write your review. I am a little disappointed to see you have give us a 1 start review without giving us a chance to respond to your email. I hope this is something you can reconsider and that your friends parcel arrives very soon. Maya

Posted 4 years ago

“I ordered 6 pink checked baby blankets , and you sent me MAVUE?”

Helpful Report

Posted 4 years ago

Hello Barbara Thank you for taking the time to write a review, I am sad that its a bad one. As we have been chatting on email, you know that when it seems we've made a mistake we look to get it fixed straight away and had been working on that for you. However we received the returned blankets and they are the correct blankets that you ordered. We do make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. I'm sorry that the colour was different to what you were expecting and I've sent you an email with options for next steps to get this settled for you. Louise

Posted 4 years ago

“I have not received my order as yet”

Helpful Report

Posted 6 years ago

We are sorry to hear this Janith. Your order came in on the 14th November and was dispatched the same day which is super speedy from our warehouse team. It left us with Royal Mail Airmail which is an untracked service and usually takes 5-7 working days. However, we have been made aware by Royal Mail that parcels coming from the UK are taking a little longer than usual to get through customs. I'm unsure why this is the case, it probably won't help that it is coming up to Christmas. Royal Mail allow 25 working days to reach you. If it isn't with you by the end of next week please let me know. Have a lovely day and any other questions please just ask, I'll be delighted to help.

Posted 6 years ago

“The color on the blanket did not look like the one on the website. Second one I ordered to replace did not arrive in time for me to receive it and use.”

Helpful Report

Posted 7 years ago

What a shame it wasn't quite right for you. We try our best to make the pictures accurate and occasionally it doesn't quite look right on your screen (NB it will for most). Always happy to give advice on colours if unsure. I see we upgraded your shipping to the fastest option. Unfortunately given it's the Highlands this worked against us. It's always a shame when your trying your best to help and it doesn't quite go right. So sorry to have caused any problems. I see Sam is looking after you for a refund and return. Let us know if we can be of more help ~Rachel

Posted 7 years ago

TBCo is rated 4.9 based on 6,998 reviews