On 27 March I made an online order (No ORD2331659) to Tap N Shower for a Hansgrohe bathtub trap ref 56373000 at a cost of £25.99, which has an estimated delivery of 2-3 days. Because the delivery was important, and because I did not receive an immediate confirmation of the order, I emailed Tap N Shower on 28 March 2023 at 11.43 to ask for confirmation of the order and delivery time. At 11.43 on 28 March I received an acknowledgement and was informed that “a ticket has been created” and that I would be sent a response, usually within 24 hours. At 11.52 on 28 March I responded by email “Thank you very much for your very quick response to my email. If you don’t have it in stock or there is going to be a delay in delivery could you please let me know asap.” On 29 March at 9.04 I received the following reply: “I have looked into the delivery of your order ORD2331659 for the 1 x Hansgrohe Bathtub Trap - 56373000, this item is showing in stock with Hansgrohe in Germany which means delivery will be 7 - 10 working days for delivery. Once the item arrives into our warehouse your order will be dispatched same day on a next working day delivery service with DPD, at which point you will receive a dispatch notification email which will provide you with tracking for the delivery. “ At 15.18 on 29 March I responded: “Thank you for your message. Unfortunately buying the shallow bathtub trap only worked with a 2-3 day delivery from the time of order. The 7-10 day delivery is unacceptable. Please cancel the order and refund the money.” On 5 April I received three email each informing me that the trap was about to be delivered. I responded to these on 5 April at 12.49 as follows: I refer to the three emails I have received today: the first at 11.18 from Enquiries - Tap’n Shower; the second also at 11.18 from Tap ’n shower DO NOT REPLY; and the third either from Tap N Shower or did, I'm not sure which. I would remind you that I ordered the trap based upon your your original advertisement which stated estimated delivery was 2-3 days. Your email dated 28 March threw doubt in this and I asked for confirmation about this in my email dated 28 Mar at 11.52. You replied on 29 March at 9.04 stating it would take 7-8 working days to come from Germany and would then be dispatched on a next working day delivery service with DPD. I replied on 29 March at 15.18 saying this was unacceptable and immediately cancelled the order and asked for the return of my money. This order has been cancelled since 29 March, please do not deliver as you will only have to pick it up again. Please refund the money without any further delay. I also telephoned Tap N Shower the same day to reconfirm that the order had been cancelled and asked why this had been ignored and that I was being informed that it was being delivered. I was advised to refuse the delivery when it arrived and the courier would return it. On 6 April at 12.29 I sent the final email to Tap N Shower, as follows: DPD have just attempted to deliver the bath trap (about 5 minutes ago). As I expected when I spoke to you yesterday on the phone, they did NOT knock on the door as you assured me they would, but just left the package on my doorstep. Fortunately I managed to see the driver as he was leaving and managed to return the package to him before he left. I look forward to receiving notification in the immediate future that you have repaid the amount paid. Although you have not responded to any of my previous messages cancelling the order, I would appreciate it if you would acknowledge receipt of this email. Needless to say you did not acknowledge receipt of the message and have not yet refunded the money. I have just checked my credit card transactions for the last month and they show that I paid £25.99 to Tap N Shower Leicester on 27 March 2023. There is no refund shown as of 20 April 2023 at 16.05.