Very poor experience. Purchased a toilet seat. After purchasing, received an email saying it was out if stock, I would have appreciated knowing this before purchasing, but not a big issue by itself. When the seat arrived I had been sent the wrong one. Again not a big issue by itself. Called customer service to ask for the correct seat to be sent and how to return the wrong one, message states the phone line isn't working. Again not by itself a big issues. I send an email detailing the situation and receive an automated reply acknowledging receipt of email say someone will be in touch "usually within 24 hours", a week later still no response so an additional message was added on the messaging function on the website. Still no response. Day 10. This isn't good customer service and overall the issues have now mounted up to a very poor experience. Given 1 star as this review couldn't be submitted without it.