Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,537 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Visit Website

Phone:

0116 2696558

Email:

enquiries@tapnshower.com

Tap 'n Shower UK Ltd 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery - thank you”

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Posted 4 years ago

“Not yet installed but the article seems fine.”

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Posted 4 years ago

“Package arrived in good order at a good price.”

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Posted 4 years ago

“Taps took two phone calls and an email before they arrived but the customer service team were very helpful and I would use the company again.”

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Posted 4 years ago

“Sink arrived ok sadly no template or installation instructions fortunately the person fitting it was competent but really not brilliant for the DIY first time arounders!”

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Posted 4 years ago

“Advising courier details would have been helpful.”

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Posted 4 years ago

“Very pleased with Tap n shower but would like to know if the item is in stock before they take the money, had to wait two weeks before we received the item when it was suppose to be within a day or two.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Dear customer thank you for your kind review. i have looked into this and it appears that an email was sent on the 8th of October to the email address given on your order advising that the item was out of stock with the manufacturer until the 18th of October. We will however take note of the issue you had and we will now ensure our sales team follow up all emails with a telephone call. Kind regards Adam Sergent TNS Support Team

Posted 4 years ago

“There was no mention of the fact that delivery was kerbside only. At £60 I would have expected better delivery service than this. Also, I only received 27 mins notice that item was on its way and had to rush home. Otherwise very happy with order process and the product.”

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Posted 4 years ago

“Great prices and quick service. Very happy with the product, but did send email query using website about the product and didn't receive a response. Had to go to manufacturer for answer. So, overall can only rate as good.”

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Posted 4 years ago

“Product was delivered quickly and support line was easy to get through too. Product turned up damaged but they refunded me quickly without any quibbles.”

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Posted 4 years ago

“the item was good value for money ,i was supposed to have email before it was shipped didn`t know item was being delivered the first day had shipping email for redelivery .”

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Posted 4 years ago

“I ordered the mixer shower, it arrived pretty promptly (didn't pay for fast delivery), I fitted it and it worked. No fuss, no complications, reasonably priced.”

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Posted 4 years ago

“I thought this was going to end up being a bad review but Tap n shower turned it around. I order my items online and they were showing in stock, and I got dispatch email from them stating they had been dispatched and were on the way to me. Great service up to this point, it was after this point things went a bit wrong, my item arrived to me in several pieces, I rang Tap n shower up thinking I was going to have to jump through hoops to get a replacement, but no I just had to send some images across of the damage as I had informed them within the time frame, and once the images were sent across I received an email confirming this, and a replacement item was sent out next day, unbelievable, I have never had such great service! Well done guys!”

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Posted 4 years ago

“Ordering was easy and the goods were delivered on the expected date. I was a little concerned to see the notice stamped in red advising that if there was a fault with the goods, Tap ‘n Shower needed to be informed within 48 hours. I have ordered all the goods required for a complete bathroom renovation in plenty of time prior to the start of the renovation on 8th September. Therefore, Having no knowledge of how the unit works I will not know if it is faulty or not until it is installed. If at this point the shower unit is found to be faulty it will be returned and I hope it will be replaced or my money refunded.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Hey, Thank you for your review. Just to put your mind at rest the 48 hour notification sticker on your package is only referring to items that are received ''damaged'' and by damaged we mean damaged in transit. You have 30 days to notify us of any faulty items and all items are covered by a minimum of a 12 month manufacturers guarantee meaning that if a fault is found with your item after installation the manufacturers will either send an engineer out to rectify the fault or even send you a brand new replacement. We hope this puts your mind at rest. Kind regards TNS Support Team

Posted 4 years ago

“The tap arrived super fast but strangely enough wet- has it been used and returned I wonder. The tap has yet to be fitted so I am not sure if it came with all the bits needed or if my plumber will like it.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Thank you for your review, I would just like to confirm that we do ONLY sell brand new unfitted items that come into our warehouse direct from the manufacturer and all boxes will be sealed so all the bits should be there for the fitting. The tap may have arrived wet as manufacturers do like to test their items before sending them out to ensure that they meet their strict quality controls. Thank you again for taking your time to review tap and shower, and if you have any more queries please let us know. Best Regards TNS Team

Posted 4 years ago

“Quick delivery Tap good quality”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Thank you for your great review, and taking the time to review us. I was just wondering if it would be possible to let us know what extra we could have done to get the 5* from yourself, we are always striving to make sure we can do the upmost for our customers. Best Regards TNS Team

Posted 4 years ago

“Product is excellent. Would have liked a little more communication from Tap 'n' Shower around delivery as I had paid for next day delivery. I appreciate it does say on the website that dispatch can take up to 2 working days but there is an expectation when offered next day delivery this would have been adhered to.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Dear Kt Mehers, Thank you for your 4 star review, and we are happy to hear that you are pleased with the product. I do apologise for the confusion regarding delivery, the item you purchase was a special order item, which means we cannot dispatch this item until we receive into our warehouse which is why they item takes 2 days to dispatch. upon adding the item to your basket it would have asked you to confirm the lead times. Had the item of been in stock, it would have been dispatched same day for the next day delivery service. Thank you again for your lovely review Best Regards TNS Team

Posted 4 years ago

“Shopped around online for a Grohe concealed shower and found this company were the best on price, they were also only about 20 miles from me. They were very helpful on the phone and even got a more experienced fitter to call me with advice prior to ordering. The specific model of shower was out of stock so I had to order it. Expecting the shower to take a few days to arrive I was surprised when Tap n Shower rang me the next morning to say it was ready for me to collect. There were no problems with the shower, it came complete with all parts ready to fit, well packed and no damages. Fitting did not create any great problems. I would certainly recommend this company, they are prompt, helpful and their prices are good.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Hi, Thank you for your great review, we are pleased to hear your were happy with our service and the items you have received. Best Regards TNS Team

Posted 4 years ago

“Everything satisfactory”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Dear Mr Woodward, Thank you for your review, I am glad to see everything was satisfactory for you, if possible would you be able to tell us what would have made your experience better for us to get that 5th Star? Thank you again for your review Best Regards TNS Team

Posted 4 years ago

“answered phone query efficiently and delivered taps in a few days. when I had ordered the wrong ones they refunded them promptly then delivered the correct ones just as timely.”

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Posted 4 years ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,537 reviews