Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,537 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,537 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

0116 2696558

Email:

enquiries@tapnshower.com

Tap 'n Shower UK Ltd 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Just to let you know I’ve not received the goods as yet. Can you advise when they will be arriving? Thanks. Chris Hart.”

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Posted 4 years ago

“Bad service - my order could not arrive on time and no one has notified me.”

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Posted 4 years ago

“I am disappointed and I am thinking about returning the product because the description did not include that the product has no seat. This seat is visible in the photo.”

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Posted 4 years ago

$Read Tap \'n Shower UK Ltd Reviews$

Dear customer, We have read your review and are disappointed that you feel that way. However we just wanted to point out that the product information table on the product page does list the seat as an optional extra. Please feel free to get in touch with me directly if you would like to discuss this matter further. Kind regards Adam Sergent TNS Support Team

Posted 4 years ago

“Excellent service for quality products”

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Posted 4 years ago

“Paid for on the 29th, told on the 3rd it would not be available for delivery until 11th-12th, not offered the option to cancel, although in fairness, I did not ask, as I am far to busy to do so. As an installer, I cannot afford to use this company again.”

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Posted 4 years ago

“Unit arrived faulty with poor water flow, contacted the company for a refund but palmed me off saying that as the shower head had been installed and used (literally 10 seconds of water going through it!!) it was now a warranty issue with Grohe, thanks for your help!! AVOID”

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Posted 5 years ago

$Read Tap \'n Shower UK Ltd Reviews$

My apologies that you feel our service was not sufficient regarding the issue you had. Upon investigating this we feel that this review is unfair. Our customer services team contacted Grohe after receiving your complaint of a faulty shower head. We were informed by Grohe that as you had installed the shower head that you would need to contact them directly regarding the issue as they like to confirm that the item in question is indeed faulty and has not simply been installed incorrectly or there is insufficient water pressure for the shower head to work at its optimum performance, if it is concluded that the shower head is faulty a free of charge replacement will be shipped directly to you via Grohe. This is also common practice with a lot of manufacturers. We have since received conformation from Grohe that the issue has now been resolved. If this is not the case please contact me directly on 01162696558 and i will deal with the issue personally. Kind regards Adam Sergent TNS Support Team

Posted 5 years ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,537 reviews