Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,367 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both Fudge and Max love their food. Their coats are looking healthier and they are scratching less.”

Helpful Report

Posted 1 year ago

“Excellent service, always kept informed about changes to food and prices. Delivery always as stated. Food well packaged. Most important my dogs loves it!”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“Can't speak highly enough about Tails.com........my first experience of having a dog and was difficult to choose from all the on-line dog food companies...and am so pleased I chose Tails.com. The ordering is easy, the delivery on time and the price acceptable. Each month I have had to change my order for either more or less and the customer service is second to none - polite, efficient and helpful.”

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Posted 1 year ago

“Fantastic service, with fantastic products. My dog loves tails food and we have now signed up for the flea tick and worming programme as it is at such a great price.”

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Posted 1 year ago

“I can't even remember how we got to find out about tails.com but I'm glad we did. Twix loves her tails food that is specially tailored to her. We also buy treats for her from Tails and she loves diving into her monthly box for a good excited rummage around. We have had excellent customer service, Tails get straight back to you after you've messaged them and always sort out what you need and have send Twix some goodies at no extra charge. Every month you can add goodies to your order or even delay your food, say, if you still had some left to use up, there's no extra cost for this and you pay only for what you order and at the same time as your order goes out. Their website is great, it shows your food, the amounts, what you're getting next and when and it's so easy to use. I can't recommend Tails enough, give it a go, you won't be disappointed. Twix agrees as well!”

Helpful Report

Posted 1 year ago

“Willow loves her tails .com Iv never seen her so happy at tea time she does a little dance as soon as I go to her cupboard She has lost weight and looks so much healthier It’s a big thumbs up 👍 from willow and me Thank you”

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Posted 1 year ago

“Excellent products, after struggling to find treats for our poorly dog we were lucky to find Toby's Favourite and have not looked back since!! They are the only treats Barney has been able to have that don't cause him any issues and he loves them! i look forward to them arriving as much as he does!”

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Posted 1 year ago

“My dog Elsie was always a fussy eater as a pup .. she LOVES her tails wet & dry food I can’t get the bowl down quick enough!! Used it for 2 years now and never change!!”

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Posted 1 year ago

“Feeding time for Leeroy is a pleasure,he wuffs the food down never leaving a morsel.Staff are very helpful and polite.Deliveries and any changes you wish to make are easy and flexible.Although I once had a problem with a no show delivery it was rectified.I would definitely recommend tails.com.”

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Posted 1 year ago

“Great service, Zen loves his new food. He is really healthy, with a lovely shiny coat. Can't recommend this enough.”

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Posted 1 year ago

“Great service and delivery. My dog enjoys the food and the condition of his skin and coat has greatly improved. No more itching and scratching. Highly recommend.”

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Posted 1 year ago

“Very polite and order is prepared and dispatched fast”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“Great service. Good that its delivered straight to the door. Our dogs love the food and the foil dishes of food smell really appetising, and our dogs coats have definitely improved. Good comparable price with other online dog food providers. Highly recommend.”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“I have a Maltese who is extremely fussy and has always had a sensitive tummy. For 3 years I spent a fortune on different dog foods and every time he started to settle down a bit he would go off his food and I would have to start again. Since using tails he really is a different dog! He has more energy, he absolutely loves the food and his tummy has never been better. It might seem a bit expensive but It has given my boy a new lease of life and I wouldn't give him anything else. Fantastic customer service and extremely helpful to.”

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Posted 1 year ago

“Tails , and Jake has worked out very good he loves his food always a clean dish , And When he was diagnosed with diabetes Informed tales Changed diet to suit very quickly very quickly still loves it”

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Posted 1 year ago

“Firstly the cost of this food is fantastic value for money, my dogs coats are healthy and the food is great quality for dry food. It would be great to see more special offers for wet food as This is when I can get expensive or for treats not just for new customers. I never have to worry about running out of food again.”

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Posted 1 year ago

“Having 4 dogs varying in age from 13 to 1 the food is tailored to their individual needs. Our babies are thriving on this food we have noticed only good changes. I have one issue with tails & that is the incentive to introduce. I told my son about the food for his dog, he asked me to order it which I did. Major confusion when some details matched, after an email explaining I have since heard nothing. but hey ho they miss out on a potential customer. Otherwise I am more than happy with the product itself. Hence 5 stars”

Helpful Report

Posted 1 year ago

Tails.com is rated 4.6 based on 1,367 reviews