Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.63

4.6 Rating 1,367 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tails offer an excellent well balanced meal for my dog. Their delivery and customer service are also very good. All at a very reasonable price. Well done Tails!”

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Posted 2 months ago

“Guinness’ lovely food delivered on time but left at back gate rather than back door and it’s too heavy for me to carry. Guinness loves food but is adoring this new variety and demands both breakfast and supper ten minutes early !!!”

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Posted 2 months ago

It's lovely to hear Guinness enjoys his tailored recipe and slow-cooked wet food! We want your subscription to run smoothly, including delivery to your door, so I'm sorry that Guinness' parcels have been left at the gate rather than your back door. I'll get in touch with you directly so we can feed this back to our couriers and pop some delivery instructions on your tails.com account. Thanks, Becca at tails.com

Posted 2 months ago

“Rumba loves the food and choice. Empty bowl every feed time. Excellent delivery and choice of foods. I’m very pleased.”

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Posted 2 months ago

“No nonsense. Our dog loves the new food. So much better for him. Highly recommend.”

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Posted 3 months ago

“Absolutely love tails.com. My dog Penny has totally loved the meals that are delivered. Don't have any complaints, Great value for money and very convenient. Highly recommended”

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Posted 3 months ago

“My dog suffers with a sensitive tummy and tails have really helped him. His coat is so smooth. Delivery is great.”

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Posted 3 months ago

“My dogs love the food from Tails.com. Deliveries are prompt, communication is excellent, and customer service has always been superb! Would highly recommend”

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Posted 3 months ago

“My Newley rescued, old Yorkshire terrier would not eat any food for more than a week , but since discovering tails.com she eats every scrap, and this is about 6 months down the road, I get dry and wet food, delivered on time every month, customer service is great as they even send you reminders incase anything needs changed. Website so easy to use , I cannot rate them highly enough”

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Posted 3 months ago

“My dog loves the food he used to only ever eat his previous dog food in little bits throughout the day now when I put his food down he eats it all in one go and really enjoys it! He’s lost weight with the correct amount of kibble we use and he loves the wet food at lunch time! His cost is also more shiny! Delivery is great and easy to do if you need to make your delivery come sooner it’s really easy! I love the fact I don’t have to worry about running out, only thing is I have had a box before that was previously opened and battered from a delivery driver”

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Posted 3 months ago

“Very pleased with the service I receive from Tails. On several occasions I have had to ask advice and have always, very quickly received helpful and informative information. Delivery is reliable too and food always arrives on time. Thank you”

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Posted 3 months ago

“We had problems finding food that our dog would happily eat. We tried various dried foods to no avail, mixed them with chicken, still not much joy. My son passed on a free trial for Tails.com & that was it! We now have a dog who eats all the kibble & delicious sounding wet food sent to us for him. Having the food,as well as our poo bags & dental treats delivered, is so convenient. We're also happy with cost, info re delivery dates - which can easily be changed & the entire service.”

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Posted 3 months ago

“Ive had 2 snall rescue dogs on tail now for over a year these dogs wouldnt eat any other dog meat whatsoever so was living on lamb chops steak chicken which was ok but there poos was runny and disgusting to pick up there poos are now firm no stomach trouble and are very happy billy the yorkshire terrior is 18 and benny the churkie is 14 100% would recommend tails also there resonably priced food is well packed and delivered to your door so no heavy lifting tails also have a app where you can manage or change dogs food if they dont like flavours prefer pate or terrine or gravy”

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Posted 3 months ago

“I’m very happy with tails.com more importantly my dog loves the dry and wet food. People keep commenting on her shinny coat which means she is very healthy. The cost is really good too and as it’s delivered to your door makes it so easy”

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Posted 3 months ago

“Great customer service and communication, the price isn't to bad to be honest I thought it would work out more. Delivery system is quick and smooth. Happy customer and dog.”

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Posted 3 months ago

“Great advice just a phone call away. Excellent delivery always on time.”

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Posted 4 months ago

“Takes the mither out of buying dog food Our 9yr old Labrador has a mix of kibble and trays with a focus on weight management and coat/skin She loves the food right down to last bit in the bag - and her coat is glossy and shiny and she’s getting her ‘inny bits’ back - very pleased!”

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Posted 4 months ago

“Excellent service excellent and friendly customer service”

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Posted 4 months ago

“Rod is very happy with his Tails.”

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Posted 4 months ago

“Hudson is getting on in years now, his diet is of utmost importance in order to keep him fit and healthy. Tails is absolutely perfect for Hudson, tailor made just for him. Very efficient and affordable with simply the best customer service. Kindest Regards, Tracy”

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Posted 4 months ago

“My dog had digestive issues and the Tails.com nutritionists proscribe a diet for him. My pooch loves the nibbles, tail wagging as he eats it. Digestive issues have gone away. I found they way Tails. com dealt with me helping to find a solution was very helpful and caring. We usually have the same delivery person and he is a delightful chap, always ready for a chat and a bit of banter. The products are very good so we have never needed to sent anything back. On the whole, I am delighted with everything about this company.”

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Posted 4 months ago

Tails.com is rated 4.6 based on 1,367 reviews