Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time and the reminder emails are very good”

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Posted 5 years ago

“My dog loves the food from tails.com. He is a fussy eater but never leaves this. His coat is so shiny, and so many people comment on how well it looks. You can change your delivery date, either delaying it or bringing it forward. Delivery is free and I get an email when it's due and when it's on its way. Never had a refund, so I'm not sure about this. I'd recommend trying tails.com. So glad I did.”

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Posted 5 years ago

“Maple is very fussy, but she loves mealtimes now - the wet foods in particular! We would prefer it if there was an option for wet food only because on fussy days we do still sometimes have to be creative getting her to eat the dry food.”

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Posted 5 years ago

“My dog had a problem stomach before finding tails.com . Never had one since. Very flexible choices with your deliveries you can pause,delay or get it earlier. Very satisfied customer.”

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Posted 5 years ago

“Spud loves his Tails.com food! It always arrives on time and I never have to worry about forgetting the dog food! Excellent product. I recommend it to all my friends who have furry pals too!”

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Posted 5 years ago

“Terrible customer service food ran out and still waiting on replacement food 5 days later!!! Terrible customer service. As a loyal customer of tails - the delivered amount ran out 1 full week before and I had to buy another brand of dog food because tails couldn’t send product to me express. In fact I ran out of Friday, called them a Friday morning, it’s now Tuesday and after 4 phone calls to tails - I still have not received the food I paid for for my dog. Also he has to be put under for surgery at the vet on Thursday this week and has now had an upset stomach and runny poo with a change of food! When Tails go’s wrong they have no urgency or solutions in place to fix the problem. The poor customer service staff have no power or ability to help the situation because Tails don’t have any options in place - considering the factory is only at Heathrow it is not difficult to arrange a courier or collection which I would have paid for at my own cost! Literally hands are tied with this company with no recourse!”

Helpful Report

Posted 5 years ago

Hi Mike, I'm sorry to hear your dog's unwell and hope he's starting to feel better now. We don't currently offer same day delivery or next day delivery over the weekend. We're constantly working on improving our service and your feedback helps us understand ways we can get better - thank you for taking the time to do this. Your dog's food should last 31 days and we’d never want you to run out early. I want to make sure that the portions we recommend and send matches what you’re feeding. If not, we can always change this. You’ve also got total control over your deliveries. If you do ever need a delivery early, you can move this forward from your tails.com account. My colleague left a voicemail to get everything sorted for you moving forwards. Let me know if there's a better time to call, or email us at hello@tails.com and we'll be happy to help. Wishing your dog a speedy recovery from his op and hope to hear from you soon, Krissie at tails.com

Posted 5 years ago

“been with tails .com awhile now and norman loves his food and treats”

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Posted 5 years ago

“Excellent customer service, one of my dogs was unwell and off their food, discussed alternative options with the team, very knowledgeable, caring people. Would highly recommend”

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Posted 5 years ago

“Our Boxer "Tesla" had a very dull and patchy coat and very dry and flaky skin before we started using tails.com. We tried different foods and different types of shampoo without any success. A friend recommended "Tails" food so we gave it a go. In a few weeks we could see a huge difference, and now a few months down the line his coat is very glossy and has no patchy areas. We would definitely recommend "tails.com" to anyone and will continue to get Tesla"s food from them.”

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Posted 5 years ago

“Good dog food, excellent customer service, happy dog”

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Posted 5 years ago

“I never have to worry about running out of food for my dog. My dog has had no digestive issues since i started using Tails.com”

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Posted 5 years ago

“My dogs love the food, it is always delivered on time and left in a safe place if I am not available. Excellent service”

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Posted 5 years ago

“Teddy (my Rescued ex stud Dog) loves his Tail. Never leaves a scrap.”

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Posted 5 years ago

“Not what it appears to be. Do your research before letting the slick marketing operation behind the £ multi-million business that's tails.com get its teeth into you, with its relentless personalized emails (WAY too many) persuading you to subscribe. That's the crux of it of course, it's a basic dog food by subscription. 'Better ingredients mean tastier food' it states proudly on its 'Our Ingredients' page, then goes on to tell you precisely NOTHING about the ingredients. Vague references to Salmon and Chicken, with zero detail about where these ingredients are sourced from, what the quality criteria are, what the % balance is. Then there are the grains, which you'll note all the BIG pet food companies pointing out are fine to have in your dog's food. Of course they are, dogs will eat anything on the whole. Grain keeps costs down and profits UP. So you'll note all the usual suspects producing handy web pages about why grains are good. All the time skirting over what actual parts of dead animals you're feeding your dogs. Anyway, don't take my word for it. Speak to your pet shop, most are incredibly well-informed about the foods they have in stock and can recommend what's right for you. Alternatively do your research online and you'll soon discover it's a marketing-lead minefield, apart from those companies that absolutely do produce food for your dog with full transparency about where the ingredients come from and only using fit for human consumption ingredients. Is Tails.com one of these? No, it is not. Now stop the relentless emails please. TWO A DAY is too many. Note: This review removed by tails.com within 24 hours of it being posted on that other review site, you know, the one you definitely CANNOT Tust. Screenshot attached with the dog name removed just add your own dog's name to get the relentless marketing experience.”

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Posted 5 years ago

I’m sorry to hear you didn‘t want to receive emails from us. We ask you to opt-in or out of these when you sign up with us, and you can update your preference any time from your online account, or drop us a message and we’re always happy to help with this. Our recipes are tailored to each individual dog, and so we don’t have a one-size-fits-all list of ingredients on our website. However you can view the ingredients in your dog’s own unique recipe when you sign up with this, from your logged in account and printed on your dog’s menu card every month. We choose different cuts of human-grade meat and offal to go into our unique dry food recipes and slow-cooked wet food. Whilst some of our recipes do contain grains, if these don’t suit your dog or you prefer not to feed them, that’s no problem. You can exclude grain (along with other ingredients) from your dog’s recipe when you sign up with us, or update this any time from your online account. We’re really proud of our ingredients and we’re happy to talk about these with you any time. If you have any questions, or need a hand updating your dog’s unique recipe you can drop us an email to hello@tails.com or send us a Facebook message.

Posted 5 years ago

“Tails are really good, very simple, you get your food on your set date, the food is really good and nutritious”

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Posted 5 years ago

“Food delivered as and when we need it and easy to take a break. Food seems good for our dog though gets a little bored of the dry food.”

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Posted 5 years ago

“Dazzler always had loose stools and often diarea now on tails he has a healthy stomach and normal stools.”

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Posted 5 years ago

“You are always ahead of time asking if the scheduled delivery of his food. This may seem trivial but with his condition EPI it is vital that his diet is constant and it is one less thing to worry about.”

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Posted 5 years ago

I'd really like to help you with this Dave. We know how important it is to be able to rely on your deliveries, especially with a diet tailored to your dog's health condition. You've got full control over your deliveries and can manage them all from your online Dashboard too. I've sent you an email now to see if there's anything you need a hand with. Becky from tails.com

Posted 5 years ago

“Great service from Tails, our dog Charlie has the biscits delivered every month, if by any chance he has some left over we can just postpone the delivery to suit us. We also get treats, poo bags, dental sticks etc and we are going to try wet food next. All in all a great company, highly recommended!”

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Posted 5 years ago

“Efficient delivery, tasty (so i'm told) and a fair price”

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Posted 5 years ago

Tails.com is rated 4.6 based on 1,423 reviews