Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,427 Reviews

91 %

of reviewers recommend Tails.com

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4.6

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

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“I have tried to order food for our 2 larger dogs, but have received an email saying that our details are already on the system, so we can’t have a trial period. We have never, ever had any food from here, and surely they can see that from our bank details and address. I have subscribed my mum before, but as she has no mobile number, I had used mine so that I could track delivery. I think that Tails are using this as an excuse, as they don’t want to send us £200 of food, for £20…….even though it is them who emailed us with a 90% off offer. If you don’t want to offer such a big discount, you shouldn’t offer it! I have cancelled mums subscription now, as we don’t want to deal with a company like this. I don’t appreciate the suggestion that I am a fraud, when I certainly am not. Beware!”

Helpful Report

Posted 3 years ago

Hi Claire, I'm sorry we couldn't offer you, Snoopy and Max a discounted trial; as Eleni explained in her email, we can only offer one trial per user. If a new account has matching details to a previously registered user, then we're unable to offer another trial. This is in our Terms and Conditions (https://tails.com/gb/terms/#offers-and-discounts) and what's considered a previously registered user. We'd love for Snoopy and Max to try their tailored recipes, but this would have to be at full price. I understand you've deleted your account now, but if you'd ever like to give us a go, please let us know by getting in touch, and we can put Snoopy and Max's orders through at full price. If you have any more questions, please don't hesitate to contact our Customer Experience Team again. You can email us at hello@tails.com or call us at 0203 322 4448 (Monday to Friday, from 9 am to 5 pm). Thanks, Becca at tails.com

Posted 3 years ago

“Easy shopping I don’t have to travel to get my baby’s food as it gets delivered”

Helpful Report

Posted 3 years ago

“Trying to update my dogs food on the website is so irritating I have been trying to remove the dry off for this month as I still have plenty left over. I’m half an hour in and still waiting on in being amended on the system, this is not the first time either this has happened!”

Helpful Report

Posted 3 years ago

I'm sorry to hear you've been having trouble removing the dry food from your dog's next order; I'm keen to help! As the dry food is tailored to each dog's nutritional needs, you're unable to remove dry food from orders. However, we know sometimes dry food isn't always needed (perhaps you've been gifted a bag of food or just need to get the wet and dry food back in sync, you name it!), so we've got a new tool which allows you to request a wet food only order. You can see how to use this tool in this helpful article in our Help Centre: https://help.tails.com/hc/en-gb/articles/4410079349777-I-only-need-wet-food-this-month-You-can-now-do-it-directly-in-your-account-. I'll get in touch with you directly so we can look into why you have a backlog of your dog's tailored recipe, as we're always here to help get things back on track; I hope to hear from you. Thanks, Becca at tails.com

Posted 3 years ago

“Like clockwork on just-in-time deliveries, and probably less than I was spending before I swapped. I swapped as my dog was very poorly and not eating well. Now he likes his kibble and loves the biscuits! They really encouraged him to eat properly again and he is recovering well.”

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Posted 3 years ago

“We signed up to tails for our new puppy boba fettch he was really fussy with kibble and as soon as we started using tails he even ignored his puppy milk , I really liked that the puppy bags would change every 2 weeks till he got to a certain age making sure he had the right nutrition, you are invited to a Facebook group with everyone else enjoying tails which has competitions and let's you show off your pooch (cause who doesn't love showing off their furbaby) , the price I think is fair for what you get it's not much more than what a month would normally cost and this way I'm not worried about the quality or over feeding him .”

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Posted 3 years ago

“Tails made my life so easy, no more lugging heavy bags of food home, so easy to talk to someone if they is a problem and they will sort it while your on the phone, price is very competitive and delivery is straight to my door and ive never had to return anything, so alround brilliant service and couldn't be happier....”

Helpful Report

Posted 3 years ago

“Helpful and quick to reply. Easy to change order if needed. Very happy and my dog loves eating it rarely leaves anything and gets a great variety which is obviously tasty. He is in a very healthy condition and his fur is shiny. His physique is perfect and he hasn’t gained weight, but maintained it so balance must be good.”

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Posted 3 years ago

“Oscars food is always delivered on time with a great mix of flavours. There’s never anything left at the end of mealtimes and he seems to really enjoy them all”

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Posted 3 years ago

“Eveything is so simple and having a fussy dog with food he enjoys his food now every day. Absolute game changer using tails.”

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Posted 3 years ago

“Cooper (pug) loves his food. Quality food at a good price, always deliver on the day they said it would be. Website is very easy to update details, ie weight, likes and dislikes of food for your dog.”

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Posted 3 years ago

“Hi would like to say that Jay and I are very happy with your food, she looks forward to dinner time and leaves nothing. I find using Tails.com has made my life easier as I don’t have to worry about ordering or picking it up it just arrived on time every time. Merry Christmas to all who make this happen Best Wishes Sue x”

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Posted 3 years ago

“As my mishka got older she developed a more delicate constitution and was sick more often than acceptable. Since feeding her on tails she is rarely sick and her digestion and appetite are much more settled.”

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Posted 3 years ago

“My neighbour uses Tails for her two Dogs and recommended it for my Dog.Can’t go Wrong with everything,The price works out cheaper than supermarkets,I Don’t drive so it gets delivered which is a bonus.Changing the delivery date is Easy to when ever it suits you.The Return and the refund is Easy.Excellent Customer service.Overall it’s Brilliant.My Daisy Dog won’t eat anything else.So Thanken you.😁”

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Posted 3 years ago

“Could not have chose a better dog food company. Amazing food. Delivered straight to your home address. Don’t have to worry about running out of dog food ever. The best part is that it’s amazing for my dogs stomach. He has had issues for a long time but he’s absolutely perfect now and really loves the food!! He loves the dental sticks too. He is extremely fussy with food/treats so I’m very happy with choosing tails for our dog food brand and will continue to use them.”

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Posted 3 years ago

“Cora is only just turned 3 months but she's been on Tails since we got her at 8 weeks and she's thriving on it ❤️”

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Posted 3 years ago

“I have 2 very different breeds and size of dogs so I love how I can tailor the food to suit the individual needs. Both of my dogs love the food we have both wet and dry. They have fantastic silky coats and are very healthy. Would highly recommend”

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Posted 3 years ago

“I've always thought that getting Quinn's food delivered each month expensive, but I'm pleased to say that it isn't that bad. You can choose the your preference in advance and change it to suit your dogs needs.”

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Posted 3 years ago

“I have asked for advice as dog is loosing weight and is already underweight but have never had a response. Really poor service but at least my dog likes the food.”

Helpful Report

Posted 3 years ago

I'm sorry to hear Tessa's been losing weight, Suzanne. Here at tails.com, we recognise that not all dogs are the same. We create a unique blend for each dog depending on their specific needs and requirements gathered during sign-up. With that in mind, if the profile isn't accurate, this'll throw the portions out of sync which may explain why Tessa's lost some weight. If her profile is accurate, we have an in-house Nutrition Team who'd be more than happy to take a look at her recipe and feeding plan, to see what changes they can make to help her gain some weight. I can see you got in touch last month and we responded with some questions about Tessa so that we could check her profile. I'm afraid we haven't heard back from you but we're really like to get everything sorted for you both - I've dropped you another email now so that we can hopefully get Tessa back up to an ideal weight. I hope to hear from you soon. Thanks, Esmé at tails.com

Posted 3 years ago

“Our mini dachshund Flo absolutely loves her tails food (especially the treats!). Customer service is great!”

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Posted 3 years ago

“Good delivery, easy to edit delivery, took a while to get use to portion sizes for a big dog. Improved our dogs gas and digestion so much!”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,427 reviews