I have tried to order food for our 2 larger dogs, but have received an email saying that our details are already on the system, so we can’t have a trial period. We have never, ever had any food from here, and surely they can see that from our bank details and address. I have subscribed my mum before, but as she has no mobile number, I had used mine so that I could track delivery. I think that Tails are using this as an excuse, as they don’t want to send us £200 of food, for £20…….even though it is them who emailed us with a 90% off offer. If you don’t want to offer such a big discount, you shouldn’t offer it! I have cancelled mums subscription now, as we don’t want to deal with a company like this. I don’t appreciate the suggestion that I am a fraud, when I certainly am not. Beware!