Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient delivery and easy to update our puppy’s weight before each delivery. Norman enjoys the food enormously. He is a lively thriving labradoodle puppy. His skin and coat have improved since feeding him food from tails.com”

Helpful Report

Posted 4 years ago

“Bear loves his food, he gets so excited when he knows it's meal times. The service is excellent and always delivered when it says.”

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Posted 4 years ago

“Myself and Harry my adolescent cockapoo, are delighted with the food recipe adapted for him. He always eats it and enjoys it. I have often rung for advise and always been given the best answers to my questions, by friendly well informed staff. We love tails.com and recommend anyone with a dog should try them.”

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Posted 4 years ago

“Hi folks. FIA is 10 year old beautiful Belgium shepherd she has been and worked with me every day since she was 7 weeks old. Fia’s temperament is superb and loved by all. FIA has been on tails food for some years now and there’s never any waist meals left. I receive complements on her health and condition very often. Thank you tails for the good quality. Yours sincerely Michael.”

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Posted 4 years ago

“Poppy loves her Tails food, lots of clean bowls, deliveries are always on time and customer service is very good.”

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Posted 4 years ago

“Happy with all the woulderfull Food we are getting leo says a big thankyou I will say that you are very generous with the dog biscuits dry food I would say that I have more than enough more like 2mounths so I would like to order Leo's dry food every 2mounth's”

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Posted 4 years ago

“Great company. Cooper used to get wet food, he wouldn't eat dry food. Since we signed up for Tails he loves it!!!”

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Posted 4 years ago

“Great prices, fast delivery and excellent quality of food for my dog who has a sensitive stomach. Highly recommended”

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Posted 4 years ago

“I have a greedy labrador and through using the scoop and the recommended food she has lost weight and is down to the ideal size. The treats are small and tasty. Her coat is really shiny and she is very healthy. The food is average price and is delivered to the door which is really helpful as we live out in the country.”

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Posted 4 years ago

“Rosie wasn’t enjoying the food that her breeder provided me with. She really likes the food from Tails.com. She is just coming up to six months so she will be down to two meals per day. I prefer the more solid variety as it is easier to divide. No more poo bags at the moment please.”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review; it's lovely to hear Rosie loves her food! If you'd like to change the items in Rosie's ongoing orders, you can head to the Shop tab (tails.com/gb/products/) on your tails.com account. From here, you can pause the poo bags from Rosie's upcoming orders and restart them when you're ready. You can also change Rosie's wet food selection from here; just click on Edit Selection, and you can choose to receive pate recipes ongoing. I hope Rosie continues to love her food and if you have further questions, just use this link to get in touch with my team (help.tails.com/hc/en-gb)! Best wishes from Becca at tails.com

Posted 4 years ago

“Gemima loves her dry kibble and her coat is shiny. There’s always an empty bowl.”

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Posted 4 years ago

“Our West Highland Terrier called Biscuit has been enjoying tails.com food for 2 years. She enjoying the wet food and nibbles on the biscuits in between meals. Delivery is always on time. Definitely recommend. Lesley Cooper”

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Posted 4 years ago

“My dog Chico (Chihuahua) was under weight and suffered from allergies. As soon as we started using tails he doubled his weight and his allergies stopped! Its so convenient having it delievered to my door and i know i will never run out of food or treats! Highly recommend tails!”

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Posted 4 years ago

“Super happy with the offered food selection, service, delivery quality and speed. I’m not the person who is usually leaving the reviews. But i definitely will keep ordering delicious food for our family member Yorkshire terrier!!! I can tell from my personal experience- you can trust “Tails” that they will look after your family member from A to Z!!! Thank you”

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Posted 4 years ago

“My boy is happy, loves his meals, and has so much energy since starting his Tails journey. Never run out off dog food, delivered to the door monthly, very competitive prices.”

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Posted 4 years ago

“Great service, always on time for deliveries and tailer made for my dog who has sensitive stomach, she loves the food and always eats the recommended amount”

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Posted 4 years ago

“I cant recommend tail.com enough, the customer service is the best I have every dealt with, helpful, understanding and caring. The dogs absolutely love their food and for our rescued rottweiler who could never put on weight and was actually losing it, despite trying all sorts of foods previously, it's been literally a life saver. Thank you so much Tails.”

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Posted 4 years ago

“Anne Poppy absolutely loves her food no problems. So easy to order or change. You are reminded when next lot is due and it is delivered to your door which is great for me and dont have yo worry about running out. Thoroughly recommend”

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Posted 4 years ago

“Efficient service. Besss loves the food. Any requests from me ,be it changes to quantities or delivery are dealt with easily.”

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Posted 4 years ago

“My 2 dachshund puppies absolutely love their food and eat everything they are given. The food is excellent value for money. Like most people when they get puppies we followed the breeders feeding regime which in the end worked out very expensive. The cost was never an issue but I can’t believe the amount of dog owners who have remarked on how well our dogs look and how their coats shine. It was the best decision we made thankyou”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews