Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love tails it’s easy to order and comes directly to your door. My 9 mo is quite fussy. She is now eating wet and dry food . So far she will eat most of it. The quality of the food is awesome!”

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Posted 4 years ago

“We love Tails it’s so easy to order, gets delivered every month straight to my door, if I need it earlier or later I can easily change delivery date. Mylo loves it so I have no waste. Because he is very fussy and has lots of allergies finding a food he could eat was really hard but Tails tailor made him one. They have even started doing treats that he can eat with no cereal in them”

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Posted 4 years ago

“Ruby is on her 2nd month of tails and seems to be enjoying it. She has a special low purine diet and the nutritionist was very helpful listening to my concerns and needs, her feed has been made to exactly the requirements needed. So far so good!”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“I chose Tails on recommendation from my son and have never looked back. The food is exceptional and my dog never refuses any of it. Delivery is free and is perfect via a recommended delivery company and they give me up to date information on when to expect it. I’ve not needed to use the return or refund system but I’m sure that will be straightforward.”

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Posted 4 years ago

“Firstly my fur baby loves his Tails.com food, happy pooch happy mum!! 😊 Orders always on time and fresh, you won't be disappointed.”

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Posted 4 years ago

“Having tails food delivered is a huge bonus and takes stress away from having to make sure it’s available.. Always comes when it states , a good price for a high end tailored dog food and a huge variety !!! Elsie enjoys ALL the meals both dry & wet!”

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Posted 4 years ago

“So far so good, since Ted ( older French bulldog) has been on his Tails Dry food mixed with a little wet food he has been a lot better as there is so much he can’t have , usually at least every 6 weeks he would be ill resulting in a vet bill just shy of £100 we are almost into our 3rd month !!! The dry food & treats are agreeable with Ted so I would highly recommend.”

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Posted 4 years ago

“Molly never wastes any Tails food. I used to try different foods from supermarkets and most of my money went into the bin. Best thing I ever done was to use Tails food. Molly loves the taste and texture, she never wastes any. Ordering and changing food is easy too.”

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Posted 4 years ago

“Spot on customer service really easy to contract quick response to with any questions you have I'm ready happy with all your help well done tails.com”

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Posted 4 years ago

“Delivery was fine but think there is more food than needed for Angel. I think I need half the amount of wet food or at six weeks between deliveries.”

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Posted 4 years ago

“Tails,devised a food for Cassie,who has Pancreatitis,since being on this method of feeding,she and she was was really poorly,we thought we were going to loose her. But since getting in touch with tails,she’s had no more set backs,and she’s now 15 yrs old. I find the price reasonable,customer service ,undeniably on the ball. I would recommend Tails to anyone who loves there dog. Thank you to you all.👍🏻”

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Posted 4 years ago

“Always happy to help the customer, price is great with free delivery.”

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Posted 4 years ago

“The girls love their Tails food Cassie has an allergy to chicken based food so she is now on Salmon which she thoroughly enjoys and agrees much better with her digestive system as in no more smelly farts or runny poo’s so it’s a win win for us! Highly recommend Tails”

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Posted 4 years ago

“I will be honest I was little bit sceptical about the food but I am so happy because since Max started your food he is doing really well and love dry and wet food and love the biscuits. He does not have any tammy problem and bloating is gone. The price is reasonable and delivery always on time so thank you for giving him the perfect food and make him happy boy.”

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Posted 4 years ago

“Coco has adored Tails.com since her first taste in January 2021. There isn't one flavour that she doesn't like. We did a lot of research before choosing Tails.com and are very glad we did. It looks very appetising rather than some which are just mushy and grey. Having a monthly delivery is convenient and simple to change date or amount if necessary. I would recommend Tails.com to anyone who prefers a diet especially tailored for their dog.”

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Posted 4 years ago

“Very happy with Tails.com and will not change to eney one watch TV and all advert and will not and thank you for all your help when gizmo paseed away”

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Posted 4 years ago

“Tails was very good for our dog, tailored to his needs - he was an old dog with a diagnosis of pancreatitis and he had stiff joints. He loved Tails. We found the delivery service convenient and reliable and any correspondence was dealt with quickly by friendly people.”

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Posted 4 years ago

“Easy to use Web page that helps you create the right food for your dog. Price may seem expensive but when we worked out what we were paying for food that wasn't working for clara it wasn't that much more expensive for tails. Delivery arrived when they said it would and every box and bag has your dogs name on it (ideal is you have 2 dogs on different diets) Tails told us how to gradually change Clara's diet. Clara love the food and can't wait to get fed. And it is working and she is slowly loosing the extra weight that she had.”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews