Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,426 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Tails.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben is very happy with the food.”

Tails.com 5 star review on 2nd April 2020

Helpful Report

Posted 6 years ago

“Been with you for a long time,Hugo loves his ready made food for him, good for his joints and at 9years old runs around like a puppy.Thank you to tails for making life easier with your delivery service.”

Helpful Report

Posted 6 years ago

“Megan has a delicate tummy, since we switched to tails, her daily duty is now normal. It's great to see all the tracking information too. I have received discount too for recommending a friend. A great service altogether.”

Helpful Report

Posted 6 years ago

“Harvey has finally found his tea time enjoyable. He loves it. As for over delivery we do have some left each month but I simply alter the delivery date. Even tailored the recipe for his joints. Simple,tasty and his coat is lovely. Thanks tails.com”

Tails.com 5 star review on 8th March 2020

Helpful Report

Posted 6 years ago

“Good quality food at a reasonable price, and my dog loves it, he is normally fussy”

Helpful Report

Posted 6 years ago

“Bob and Millie love their tails food. Excellent customer service”

Tails.com 5 star review on 2nd March 2020

Helpful Report

Posted 6 years ago

“WITH THE DIET YOU MADE FOR DIDDI YOU HAVE TRANSFORM HER LIFE AFTER MANY YEARS OF A VERY SERIOUS SKIN COMPLAINT DIDDI SAYS THANK YOU.”

Helpful Report

Posted 6 years ago

“Benji loves this food so much. No more worrying about him leaving his dinner through being fussy. A quality food at a reasonable price, for me around a £1 per day. Delivery is always on time and always kept up to date with it. The website is user friendly as I had to cancel delivery for Missy when we lost her last year and then paused Benji's delivery. Highly recommend!”

Helpful Report

Posted 6 years ago

“Sonny thoroughly enjoys his food. As he has a condition that requires a gluten free diet, Tails.com is able to provide a fantastic food that meets his requirements. He's always ready for his dinners and the bowl is always clean!!”

Tails.com 5 star review on 24th February 2020

Helpful Report

Posted 6 years ago

“My dog likes the food they always deliver on time. The price is very reasonable.”

Helpful Report

Posted 6 years ago

“Fantastic customer service, great product”

Helpful Report

Posted 6 years ago

“Just amazing, flexible and reliable and the mutt loves his food”

Helpful Report

Posted 6 years ago

“Excellent quality of food; good customer communication with flexible delivery dates and quantities.”

Helpful Report

Posted 6 years ago

“We loves Tails pet food. Such a understanding and very friendly company . Have to mention how helpful customer service is too. Our dog loves the food . She showed signs of better energy, and contentment within days of starting Tails food plan. we recommend Tails when ever we can.”

Tails.com 5 star review on 22nd February 2020

Helpful Report

Posted 6 years ago

“Skye loves his Tails food, he has turned his nose up at other foods in the past. Tails were great when I wanted to order his Christmas treats separately from my usual order. I love that he's getting healthy food and not eating food full of rubbish.”

Tails.com 5 star review on 21st February 2020

Helpful Report

Posted 6 years ago

“Really happy with the delivery and the dog loves the food, great company happy to recommend.”

Helpful Report

Posted 6 years ago

“Tails have been really good with my dog Bonnie there was a good she didn’t like I contacted Tails they were amazing about it .i like the way you can change orders or delivery dates when you like Delivery is always fast”

Helpful Report

Posted 6 years ago

“with three dogs it’s very difficult to buy one food that fits them all. With tales.com I’m able to pick and choose and insure that food I give them is what they like as well as meeting their dietary needs.”

Helpful Report

Posted 6 years ago

“My dog loves his food. Great value for money. The customer service is fantastic & very helpful.”

Helpful Report

Posted 6 years ago

“Tails has been brilliant. Help in determining portion size, a better quality of food packed with nutrients has helped Levi lose a little bit of weight he was needing to shed. Always on time deliveries - the only thing I dont like is that they use Yodel as the courier who I have had issues with previously.”

Helpful Report

Posted 6 years ago

Hi Daniel, Thank you for taking the time to share your feedback. It's lovely to hear how well Levi is doing on his tails.com food, that makes me so happy! We do offer deliveries with DPD as well as Yodel if that would work better for you and Levi. I've sent you an email now about this, and hope to hear from you soon. Kind regards, Graihagh from tails.com

Posted 6 years ago

Tails.com is rated 4.6 based on 1,426 reviews