After receiving a confirmation and tracking number I was contacted to let me know it was out of stock. As this was a Christmas present I was keen to get the issue resolved quickly but the customer service team were slow to respond to questions (I had to prompt a response via the online form) and did not answer most of my questions about the suggested replacement product. Eventually I agreed to an alternative without the answers to my questions as I was not sure if it would arrive in time otherwise. Overall the product was fine but the customer service was slow and they did not answer my questions.