Most aspects of purchase were good , web site is quick well laid out, I like the quality of the swiss knifes and have several . This purchase a gift , was disappointing . Why . 1 . No engraving on both sides of the handle, I've had it the past , I could not find how to anyway . 2 . Ordinary postage delivery time is .....slow, ....time stated seems intent on pushing customers to the special delivery service . which is expensive . I can arrange a single courier delivery on the net for a small charge . If I can get reasonable charge for a one off delivery , swiss army products will have economy of scale, an can do better .