i sent this e mail over a week ago and still have ad no reply.. "A friend of mine recommended your services for a retirement gift for a colleague following 20yrs of service. Whilst I love the quality and craftmanship of the knife and engraving, I wanted to express my disappointment with the inadequate packaging and subsequent effects of this which was far below a service I would expect after spending this amount of money. The item was sent within a flat thin cardboard pack, with no wrapping at all around it, the knife was inside sent inside a small box which was squashed in transit and the knife itself was loose and had come out of its small thin box. Your team need to re think how they present and delivery such items which should be known for high standards, packaging should be minimal , but it should be designed to protect the valuable items enclosed. Some small amount of paper wrappings around , or sturdy box would have protected this. I am presenting the gift later today, and a shame that’s its now within a creased squashed Swiss branded box. I would appreciate an explanation for this". Regards Dermot Sullivan