swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 2,116 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product but notification of delivery is abominable So I would think twice if I bought from there again”

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Posted 5 years ago

Hi Stephen, we have now moved to a fully tracked service, which offers various options including safe place, etc. Many thanks - Matt

Posted 5 years ago

“Very BAD customer service. I sent an email asking about my order and I was not answered. my order hasn't arrived yet and to be honest... I don't expect it to reach me anymore... this company's service is horrible.”

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Posted 5 years ago

Dear Allan, Apologies for the delay in answering the query you sent in yesterday. We have the following detail below showing that your item was delivered on 1st May at 13:50pm. Due to the virus restrictions we do not have a signature, but we have a picture of the parcel in your doorward which is propped open. Marked as delivered to recipient. Thanks Matt

Posted 5 years ago

“It hasn't arrived yet”

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Posted 5 years ago

“Never arrived”

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Posted 5 years ago

“Where is my order??”

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Posted 5 years ago

Hi Edmund - we have your order as delivered please see tracking information from Royal Mail below. Tracking no. 32026300000012BFB34CC Your item was delivered on 04-02-2020. 10:02am Delivered by Oban DO Many thanks

Posted 5 years ago

Hi Edmund, As you have left a review on the product we are assuming you have recieved the item, would you be able to update your review - many thanks.

Posted 5 years ago

“You need to verify the email of the people that buy from you. I never bought from you. This individual used an email account that was not his. Please remove this email from your database”

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Posted 6 years ago

“My package never arrived! Multiple attempts to reach swiss-store.co.uk have not yielded any response. I do not recommend shopping here.”

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Posted 6 years ago

Hi There, I am sorry to hear this. It looks like it has gone missing in the post but has been resent. As discussed earlier today, it is on the way to you. Apologies for the lack of communication. Kind Regards, Sabina

Posted 6 years ago

“haven't received it yet, after 11 days!”

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Posted 7 years ago

“TERRIBLE SERVICE! I ordered a multi-tool for my husband for Christmas. The website said it would be here by Friday before Christmas but it did not arrive. When I called I was told international delivery is 7-10 working days even though the website says 5-7 working days and at checkout it specified Friday 22 Dec as the latest delivery date. They resent one to the place we were staying at over Christmas. But, this was sent to the wrong address and Swiss Store would not get back to me in a timely fashion. By the time it was delivered we were no longer there. I finally got the original one THREE WEEKS after I ordered it. I replied to the customer service "Your Opinion Matters" email last week but no reply from the Swiss Store. Absolutely terrible experience - I wouldn't order from this company ever again.”

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Posted 7 years ago

Apologies for the delay on your parcel, our international service has had some issues with deliveries to Ireland, this how now been resolved. If there is anything further we can do please get in touch. Thanks Matt

Posted 7 years ago

“Am so annoyed - We got the request for the review before we even got the product! Having emailed and phoned Swiss store and being promised that someone would be back to me about the delayed delivery we heard nothing back - except this request for a review. The product ordered is a present, the event is tomorrow, and I have no present. I certainly will never be using Swiss store again.”

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Posted 8 years ago

swiss-store.co.uk is rated 4.8 based on 2,116 reviews