swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.84

4.8 Rating 1,841 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,841 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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swiss-store.co.uk 5 star review on 23rd October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package never arrived! Multiple attempts to reach swiss-store.co.uk have not yielded any response. I do not recommend shopping here.”

Helpful Report

Posted 5 years ago

Hi There, I am sorry to hear this. It looks like it has gone missing in the post but has been resent. As discussed earlier today, it is on the way to you. Apologies for the lack of communication. Kind Regards, Sabina

Posted 5 years ago

“haven't received it yet, after 11 days!”

Helpful Report

Posted 5 years ago

“TERRIBLE SERVICE! I ordered a multi-tool for my husband for Christmas. The website said it would be here by Friday before Christmas but it did not arrive. When I called I was told international delivery is 7-10 working days even though the website says 5-7 working days and at checkout it specified Friday 22 Dec as the latest delivery date. They resent one to the place we were staying at over Christmas. But, this was sent to the wrong address and Swiss Store would not get back to me in a timely fashion. By the time it was delivered we were no longer there. I finally got the original one THREE WEEKS after I ordered it. I replied to the customer service "Your Opinion Matters" email last week but no reply from the Swiss Store. Absolutely terrible experience - I wouldn't order from this company ever again.”

Helpful Report

Posted 6 years ago

Apologies for the delay on your parcel, our international service has had some issues with deliveries to Ireland, this how now been resolved. If there is anything further we can do please get in touch. Thanks Matt

Posted 6 years ago

“Am so annoyed - We got the request for the review before we even got the product! Having emailed and phoned Swiss store and being promised that someone would be back to me about the delayed delivery we heard nothing back - except this request for a review. The product ordered is a present, the event is tomorrow, and I have no present. I certainly will never be using Swiss store again.”

Helpful Report

Posted 7 years ago

swiss-store.co.uk is rated 4.8 based on 1,841 reviews