Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The incorrect part was sent out. The original email reply was ignored and after calling the Swimmerton Cycles representative was arrogant and insisted that it was my fault, which it was not. Terrible customer service.”

Helpful Report

Posted 3 years ago

Matthew You ordered an incorrect part to what you thought it was we sent the correct part that you ordered, the fact that you ordered the incorrect part is somehow our fault? We have offered to refund the order once you have returned the order. We can only send what you order we unfortunatley cant send what you think you may have ordered our crystal ball is currently broken.

Posted 3 years ago

“Great to be able to get Shimano 105 gear lever internal shifter part for £1.99 . Would have been happy for it to be sent by post rather than the £5 van delivery. Which was a bit excessive for such a small part and taking emissions and road congestion into account.”

Helpful Report

Posted 3 years ago

HI just to clarify DHL shipping costs £4.50 +vat, on top of this we have to pay some on to pick & pack, packing materials heating & lighting and also advertising on google so we are losing money as it is on your £1.99 purchase but we rather than restrict customers to a minimum spend we take this hit as a service as lot of shop & websites won't service the small spare parts. We use DHL as they have a 98% hit rate on deliveries unlike the 85% hit rate with royal mail which is why we don't use them.

Posted 3 years ago

“Good service.”

Helpful Report

Posted 3 years ago

“Great kit at a really good price, and great service too👍”

Helpful Report

Posted 3 years ago

“I can’t rate Swinnerton Cycles highly enough. Great service, great value, great team, great range.”

Helpful Report

Posted 3 years ago

“prompt delivery will deal with them again”

Helpful Report

Posted 3 years ago

“Exact product that I needed to fit new zipp wheels and fast delivery. Will use again.”

Helpful Report

Posted 3 years ago

“I found the part that I am looking for! I will recommend this store to my friends. Great job guys!”

Helpful Report

Posted 3 years ago

“I use Swinnerton for several reasons: a long established company of iconic status with a wide range of quality equipment, all very competitively priced. As important is its customer service. I recently purchased several items of Campag equipment that the carrier delivered to its local hub. However, the carrier did not send me a release code, nor did they provide one following a phone conversation when they said they would within thirty minutes. The following day I telephoned Swinnerton who had the issue sorted by the end of the day. So, brilliant choice and excellent customer service: what more could one want?”

Helpful Report

Posted 3 years ago

“Part ordered, tracked and delivered a day early. Great service”

Helpful Report

Posted 3 years ago

“So far, Top Notch! Craig responded to my questions quickly. Crossing my fingers this Sherlock GPS Tracker slides in my new bars AND works, providing me less anxiety in the event of theft, something ya cannot put a price on!”

Helpful Report

Posted 3 years ago

“Great service and speed of postage”

Helpful Report

Posted 3 years ago

“Very quick delivery and very happy with the bike levers”

Helpful Report

Posted 3 years ago

“Terrible customer service. Ended up paying way too much for only half of the parts I need. Would rate zero stars if I could.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Showed no interest in trying to resolve a botched order. I ended up paying way too much for only half of the parts I need.”

Helpful Report

Posted 3 years ago

Scott, you placed an order for a single lever but assumed it was a pair because you saw people selling pairs on eBay. if you had waited for clarification before ordering then you would not have received the single shifter after shipping it halfway around the world.

Posted 3 years ago

“Was looking for a specific chain ring for my Wilier Cento, without success then i was sent a link by my bike mechanic with the one i needed at a fantastic price, was o the bike within 3 days! Thanks Swinnerton Cycles”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“Great selection of products at keen prices and a great service.”

Helpful Report

Posted 3 years ago

“Purchased product on next day delivery but it was 6 days before I saw product. Emailed Swinnerton to look into it but never received a reply. When product did arrive it was well packaged and as described.”

Helpful Report

Posted 3 years ago

“Very speedy response”

Helpful Report

Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews